Cloudera, Inc.

Cloudera Professional Services

Cloudera Professional Services offer a wide range of technical services to accelerate customer’s time to value when working with all form factors of Cloudera’s Data Platform. Cloudera’s consultants and architects combine deep knowledge of the Cloudera stack with enterprise architecture and cloud native engineering either “hands-off” or “hands-on-keys”

Features

• Cluster Deployment and Certification
• Usecase Development
• Security Configuration
• Production Readiness
• Resident Solution Architect
• Designated Support Engineer

Benefits

• Reduce project risk
• Consistent and approved delivery methods
• Reduce issues and tickets raised against support
• Accelerated development of usecases
• Faster time to value

£280 a unit an hour

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at junderhill@cloudera.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

295826158535613

Contact

James Underhill
07813563926
junderhill@cloudera.com

Planning

• Planning service: Yes
• How the planning service works: Cloudera Solution Architects will plan, implement and document the deployment and configuration of cloud hosted or software services. Once deployed those environments will be configured based on security best practice. Once the platform is operational Cloudera Solution Architects will work with your implementation team to onboard use-cases.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloudera Data Platform - PaaS
  • Cloudera Data Platform - SaaS
  • Cloudera Data Platform - Private Cloud Base
  • Cloudera Data Platform - Private Cloud Data Services
  • Cloudera EDH Self Managed Cloud
  • Cloudera HDP Self Managed Cloud

Training

• Training service provided: Yes
• How the training service works: Cloudera Architecture and Administration training courses provide the methodology for implementing cloud hosting or cloud software deployments.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Cloudera Data Platform - SaaS
  • Cloudera Data Platform - PaaS
  • Cloudera Data Platform - Private Cloud Base
  • Cloudera Data Platform - Private Cloud Data Services
  • Cloudera EDH Self Managed Cloud
  • Cloudera HDP Self Managed Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cloudera Solution Architects have many years of experience assisting organisations with migrating from traditional data management systems, over to a modern data platform deployed to the cloud. This involves migrating existing environments, use-cases and assisting in data centre exit programs. Cloudera Solution Architects also have experience migrating to and between cloud platforms.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • Redhat Open Stack Platform (OSP 11)
  • Redhat Open Shift Platform
  • Cloudera Embedded Kubernetes Service

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Assessment
  • Cloudera EDH Security Integration
  • Cloudera Comprehensive Security Integration

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: This service is for Professional Services only

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please refer to the Professional Services Service Description
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support response times 24 x 7 Support Subscription P1, within 1 hour, updates every 4 hours P2, within 2 hours, updates every day P3, within 8 hours, updates every 3 days P4, within 24 hours 8x5 and Premium Support options are also available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II Certified
  • ISO 27001

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Cloudera has, for many years, provided an extensive apprenticeship and internship programme, targeted at individuals who may not traditionally apply or be exposed to employment in the IT sector. Cloudera University has and does provide extensive training and educational courses, free of charge, to users who select them. Cloudera also provides outreach and mentorship programmes through Universities across the Globe. It is our mission to train, develop and educate the next generation of IT professionals, including those who have been materially affected by the Covid-19 pandemic. ; ; Cloudera provides a Data Platform which can be configured and made available within a matter of minutes - in this way we help small and medium sized organisations to truly realise the value of their data and enable them to compete with large enterprises. ; ; Cloudera also place a significant emphasis on knowledge transfer as part of our services - in this, we seek to train and educate our clients to the point where they become almost completely self-sufficient in the operation of our product lines and are left able to re-use these skills in other areas or in other employment. As part of this, customers are able to work towards a recognised certification in a number of different subject areas which can then be used in the future.

Pricing

• Price: £280 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at junderhill@cloudera.com. Tell them what format you need. It will help if you say what assistive technology you use.