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NAGARRO SOFTWARE LTD

Nagarro Cloud Digital Transformation

1-CLOUD ANALYSIS & STRATEGY
Automation planning, Security assessments

2-CLOUD DESIGN & ARCHITECTURE
Infrastructure, Application, Database, Networking & communication, Business continuity & disaster recovery

3-CLOUD TRANSFORMATION
Cloud--> Migration, Development, DevOps, Automation, Optimisation
4-CLOUD OPERATIONS
Cloud-->Monitoring, Management, IAAS service

5-CLOUD COMPLIANCE & GOVERNANCE
Cloud governance strategies, Cloud compliance, Cloud security

Features

  • Legacy Modernization on Cloud
  • Hybrid Implementation
  • Multi Cloud Scenarios
  • SAAS - Software as a Service development
  • Agile Cloud Solutions
  • Automated Provisioning
  • Architecture Re-Design
  • Scale Management
  • Orchestration Management
  • Self-Healing Solutions

Benefits

  • Onboarding decades- old applications
  • Enabling cloud transformation for sensitive application
  • Multiple cloud for reaping multiple benefits.
  • Lower cost, quick deployment, greater flexibility, high productivity
  • Proven Enterprise- ready solutions implemented in an agile way
  • On Demand provisioning/de-provisioning
  • Optimised over all infrastructure and operations cost
  • Reduced cost and higher efficiency

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stefan.basiuk@nagarro.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 9 5 8 5 7 7 6 5 6 5 2 4 1 4

Contact

NAGARRO SOFTWARE LTD Stefan Basiuk
Telephone: +44 751 589 6375
Email: stefan.basiuk@nagarro.com

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
Our business model only supports reselling of the accounts that will be owned by the customers. Ramping up of the team will require minimum lead time of approximately one month.

User support

Email or online ticketing support
Yes
Support response times
Response times depend on the urgency of the request.

Critical: 15 minutes
High: 30 minutes
Medium: 1 hour
Low: 2 hours

Support during weekends can be provided upon request of the client. When support at weekends is provided, the same response times apply
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Nagarro provides 1st, 2nd and 3rd line support.

1st line support provides basic assistance for common questions and known issues.
2nd line support covers requests that require advanced knowledge of the product or service being inquired about.
3rd line support brings expert knowledge in order to resolve highly complex requests or issues.

Costs for the various support levels are provided in our pricing document.

Technical Account Manager, Cloud Support Engineers and other capabilities can be provided upon request of the client at the prices listed in our pricing document.

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
AWS Usage, GCP Usage, Azure Usage, Microsoft cloud licenses;

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £600.00 £176.00
Associate business architect £920.00 £273.00
Business architect £1,040.00 £290.00
Lead business architect £1,320.00 £317.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,040.00 £290.00
Senior data architect £1,320.00 £317.00
Chief data architect £1,600.00 £352.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,040.00 £290.00
Senior enterprise architect £1,200.00 £308.00
Lead enterprise architect £1,440.00 £334.00
Principal enterprise architect £1,440.00 £334.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £600.00 £176.00
Network architect £1,040.00 £290.00
Lead network architect £1,440.00 £334.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,040.00 £290.00
Lead security architect £1,320.00 £317.00
Principal security architect £1,600.00 £352.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £632.00 £194.00
Solution architect £920.00 £273.00
Senior solution architect £1,040.00 £290.00
Lead solution architect £1,040.00 £290.00
Principal solution architect £1,320.00 £317.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £632.00 £194.00
Technical architect £920.00 £273.00
Senior technical architect £1,040.00 £290.00
Lead technical architect £1,040.00 £290.00
Principal technical architect £1,320.00 £317.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £520.00 £150.00
Analytics engineer £640.00 £211.00
Senior analytics engineer £920.00 £273.00
Lead analytics engineer £1,200.00 £308.00
Head of analytics engineering £1,440.00 £334.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £680.00 £220.00
Data analyst £1,040.00 £290.00
Senior data analyst £1,200.00 £308.00
Principal data analyst £1,440.00 £334.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £680.00 £220.00
Senior data engineer £1,040.00 £290.00
Lead data engineer £1,320.00 £317.00
Head of data engineering £1,600.00 £352.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,320.00 £317.00
Head of data ethics £1,600.00 £352.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,040.00 £290.00
Lead data governance manager £1,320.00 £317.00
Head of data governance £1,600.00 £352.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £520.00 £150.00
Associate data scientist £760.00 £238.00
Data scientist £1,040.00 £290.00
Principal data scientist £1,280.00 £308.00
Lead data scientist £1,440.00 £334.00
Head of data science £1,800.00 £387.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,200.00 £308.00
Lead machine learning engineer £1,320.00 £317.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £520.00 £150.00
Performance analyst £600.00 £176.00
Senior performance analyst £1,040.00 £290.00
Lead performance analyst £1,200.00 £308.00
Head of performance analysis £1,440.00 £334.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £481.00 £117.00
Application operations engineer £481.00 £117.00
Senior application operations engineer £578.00 £165.00
Lead application operations engineer £963.00 £243.00
Principal application operations engineer £1,155.00 £273.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £549.00 £157.00
Change and release analyst £914.00 £231.00
Change and release manager £1,097.00 £259.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £578.00 £165.00
Major incident manager £914.00 £231.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £481.00 £117.00
Infrastructure engineer £481.00 £117.00
Senior infrastructure engineer £578.00 £165.00
Lead infrastructure engineer £963.00 £243.00
Principal infrastructure engineer £1,155.00 £273.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £481.00 £117.00
Infrastructure operations engineer £481.00 £117.00
Senior infrastructure operations engineer £578.00 £165.00
Lead infrastructure operations engineer £963.00 £243.00
Principal infrastructure operations engineer £1,155.00 £273.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £457.00 £111.00
Problem manager £549.00 £157.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £457.00 £111.00
Senior service desk analyst £549.00 £157.00
Service desk manager £914.00 £231.00
Head of service desk £1,097.00 £259.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £481.00 £117.00
Service readiness analyst £578.00 £165.00
Service transition manager £963.00 £243.00
Lead service transition manager £1,155.00 £273.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £520.00 £150.00
Junior business analyst £600.00 £176.00
Business analyst £880.00 £264.00
Senior business analyst £1,040.00 £290.00
Lead business analyst £1,200.00 £308.00
Head of business analysis £1,440.00 £334.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £632.00 £194.00
Delivery manager £880.00 £264.00
Senior delivery manager £1,040.00 £290.00
Head of (Agile) delivery management £1,320.00 £317.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £632.00 £194.00
Digital portfolio manager £1,040.00 £290.00
Senior digital portfolio manager £1,200.00 £308.00
Head of portfolio £1,440.00 £334.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £520.00 £150.00
Product manager £720.00 £229.00
Senior product manager £1,040.00 £290.00
Lead product manager £1,200.00 £308.00
Head of product £1,440.00 £334.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,040.00 £290.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,040.00 £290.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £560.00 £167.00
QAT analyst £800.00 £246.00
Senior QAT analyst £1,040.00 £290.00
Lead QAT analyst £1,200.00 £308.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £520.00 £150.00
Test engineer £560.00 £167.00
Senior test engineer £800.00 £246.00
Lead test engineer £1,040.00 £290.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,040.00 £290.00
Head of test £1,200.00 £308.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £520.00 £150.00
Junior DevOps engineer £632.00 £194.00
DevOps engineer £880.00 £264.00
Senior DevOps engineer £1,040.00 £290.00
Senior DevOps engineer - management £1,040.00 £290.00
Lead DevOps engineer £1,200.00 £308.00
Lead DevOps engineer - management £1,200.00 £308.00
Principal DevOps engineer £1,320.00 £317.00
Principal DevOps engineer - management £1,320.00 £317.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £520.00 £150.00
Junior frontend developer £560.00 £167.00
Frontend developer £800.00 £246.00
Senior frontend developer £880.00 £264.00
Lead frontend developer £1,040.00 £290.00
Head of frontend development £1,320.00 £317.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £520.00 £150.00
Junior developer £560.00 £167.00
Developer £800.00 £246.00
Senior developer £880.00 £264.00
Senior developer - management £880.00 £264.00
Lead developer £1,040.00 £290.00
Lead developer - management £1,040.00 £290.00
Principal developer £1,320.00 £317.00
Principal developer - management £1,320.00 £317.00

User-centred design roles

Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £520.00 £150.00
Junior graphic designer £616.00 £185.00
Graphic designer £880.00 £264.00
Senior graphic designer £1,040.00 £290.00
Lead graphic designer £1,200.00 £308.00
Head of graphic design £1,440.00 £334.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
TUV SUD
ISO/IEC 27001 accreditation date
Tuesday 28 January 2025
What the ISO/IEC 27001 doesn’t cover
Anything outside the below scope is not considered- Information security management system covering software development, maintenance, testing and managed services including information technology, facilities and administration and human resources functions
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
3ad57884-a262-4eb5-9442-74b311cd2e26
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stefan.basiuk@nagarro.com. Tell them what format you need. It will help if you say what assistive technology you use.