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PRODO SOCIAL SOFTWARE LTD

Prodo Website - Umbraco CMS Web Design and Development

Prodo, an Umbraco Gold Partner, delivers cloud‑hosted Umbraco website design, development and support for housing associations and local authorities. We provide accessible, user‑focused websites, custom builds, Azure hosting, CMS management, upgrades, vulnerability scanning and SLA‑based support to ensure reliable, compliant sites for customers.

Features

  • Open source .Net CMS plaform
  • Range of multi-purpose, flexible content modules
  • Flexible, custom form builder
  • Fully responsive design and configuration
  • Application of branding
  • Accessibility optimised WCAG
  • SEO optimisation
  • Integration capabilities e.g. CRM
  • Support, maintenance, CMS version updates and hosting included

Benefits

  • High levels of flexibility and security
  • Versatile CMS providing full control over content management
  • Simple creation of tailored forms for various specific requirements
  • Form submission data to specific mailboxes or systems, reducing admin
  • Seamless user experience across all devices
  • Reinforces brand identity for cohesive online presence.
  • Enables accessibility compliance for broader audience reach
  • Enhanced online visibility and search engine ranking
  • CRM integration ensures data integrity and reduces admin
  • Comprehensive support and maintenance for stability, availability and security.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@prodo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 9 5 9 9 7 7 5 5 2 2 6 3 2 8

Contact

PRODO SOCIAL SOFTWARE LTD Olivia Pickering
Telephone: 0844 871 7272
Email: Tenders@prodo.com

About the service

Service categories
  • Applications
    • Content workflow and management
      • Content services
        • Enterprise Content Management Applications
      • Persuasive content management
        • Website Software
Multi cloud support
No

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The Prodo Portal for social housing providers offers a self-service platform via web and app. Residents manage accounts, payments, repairs diagnosis and scheduling, receive notifications for updates and log requests. API integrations ensure seamless data transfer, unlocking capacity and transforming customer experience.
Cloud deployment model
Public cloud
Service constraints
The service operates within a managed hosting and support model designed for stability and security. Planned maintenance may be required to apply updates or infrastructure improvements and is scheduled, where possible, outside standard business hours with advance notice. Websites are delivered using the Corde platform framework and supported technology stack. Unsupported third-party components, direct server access, or ungoverned code changes by the buyer or external parties are not permitted within the managed environment. Support covers the agreed service scope and supported integrations; additional or custom tools may require separate review and agreement.
System requirements
  • Modern web browser
  • Reliable internet connection
  • Supported browser versions
  • Email access for notifications
  • DNS management access
  • Content management user accounts
  • Integration API access (where required)
  • Single Sign-On provider (optional)

User support

Email or online ticketing support
Yes
Support response times
The SLA is offered Mon-Fri during office hours by default.

Severity: P1
Initial Response: Immediately, or within 15 minutes
Client Update: Every 1 hour
Target Resolution: Within 4 hours

Severity: P2
Initial Response: Within 2 hours
Client Update: Every 4 hours
Target Resolution: Within 2-3 working days (unless problem is escalated)

Severity: P3
Initial Response: Within 4 hours
Client Update: Once per day
Target Resolution: Within 5 working days (unless problem is escalated)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
The SLA is offered Mon-Fri during office hours by default.

Severity: P1
Initial Response: Immediately, or within 15 minutes
Client Update: Every 1 hour
Target Resolution: Within 4 hours

Severity: P2
Initial Response: Within 2 hours
Client Update: Every 4 hours
Target Resolution: Within 2-3 working days (unless problem is escalated)

Severity: P3
Initial Response: Within 4 hours
Client Update: Once per day
Target Resolution: Within 5 working days (unless problem is escalated)
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide comprehensive support to ensure users can confidently begin using their new website from day one. This includes clear online guidance, structured setup assistance, and full Umbraco CMS training. Users are taken through the configuration of their website, shown how to manage content, and supported in understanding core features, templates and modules. Training sessions cover day‑to‑day editing, media management, accessibility best practice, and any custom functionality included in their build. All resources are designed to help teams become self‑sufficient and effective in maintaining their website.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
Documentation accessibility standard
WCAG 2.2 AA
End-of-contract data extraction
At the end of the contract, buyers can request an export of their customer-owned data held within the service. This typically includes website content, structured data, media assets and configuration relevant to the delivered solution. Data is provided in commonly used, machine-readable formats where technically feasible.

Reasonable assistance can be provided to help the buyer understand the structure of the exported data to support transition to an alternative provider if required. Following confirmation of successful data extraction and the end of any agreed retention period, remaining data within the hosted environment is securely deleted in line with our data protection and security practices.
End-of-contract process
At the end of the contract, we follow a structured and secure offboarding process to ensure a smooth transition for the client. As part of this process, we provide a complete return of all client data stored within the website. Data is packaged in a standard, portable format and transferred via secure channels to maintain confidentiality and compliance with GDPR and ISO 27001 standards. Once the data handover is complete, access to the websites is removed (to timescales as agreed), and all client data is securely deleted from our systems using industry-approved methods. Backup data is retained for a short period (typically 28 days) before automated removal, ensuring full compliance with data protection requirements. Optional support for migration or integration into a new environment can be provided upon request, but this is outside the scope of the standard contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The user interface (UI) is fully responsive itself, including appropriate breakpoints to ensure the user experience (UX) is optimised regardless of device.
Service interface
Yes
Description of service interface
Clients have access to an Umbraco CMS admin area to manage content. Such as creating and editing pages, forms, managing CMS users, and more.
Accessibility standards
WCAG 2.2 AA
Accessibility testing
Accessibility testing of the service interface is handled by Umbraco.
User support accessibility
WCAG 2.2 AA
API
Yes
What users can and can't do using the API
The service supports APIs primarily for integration with buyer systems and approved third-party services. During implementation, APIs can be used to connect the website to back-office systems such as housing management, payments, forms processing or identity providers. Ongoing use of the API enables automated data exchange, for example updating content feeds, submitting form data to internal systems or synchronising user authentication.

Buyers do not configure core hosting, security or platform settings directly via the API. Structural changes to the website framework, server configuration or unsupported third-party components are not permitted through the API. All integrations and API use are governed through agreed technical design and change control to maintain security, performance and service stability.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Our websites are built to offer extensive customisation across design, content, functionality and governance, ensuring each solution aligns with organisational needs and user expectations. Administrators can tailor what appears on the site using flexible modules, reusable templates and configurable page layouts, enabling easy management of text, images, documents, multimedia, forms, galleries and calls‑to‑action. This is supported by structured asset management features including metadata editing, folder organisation and image optimisation with dynamic previews.

In terms of how the website is customised, organisations can choose between a fully bespoke design or a brand‑applied framework, both fully responsive and WCAG‑compliant. Additional enhancements include custom modules, integrations, personalisation, search optimisation and performance configuration, enabling the platform to scale with business needs.

Control over who can customise the website is managed through role‑based permissions and publishing workflows. Non‑technical staff can safely create, edit and publish content, while administrators oversee approvals, structural changes, redirects, and version control. This ensures flexibility without compromising governance, quality or security.

Scaling

Independence of resources
Our solution prevents service demand from one user affecting another by utilising Azure’s scalable cloud infrastructure and clear resource separation. Dedicated hosting options provide isolated CPU, RAM and bandwidth to remove noisy‑neighbour risks, while shared environments benefit from Azure’s built‑in safeguards, performance controls and continuous 24/7 monitoring. Automated alerts, proactive issue resolution and structured resource grouping ensure stability even during traffic spikes. This combination of isolated environments, cloud scalability and active monitoring guarantees consistent performance for all users.

Analytics

Service usage metrics
Yes
Metrics types
As part of the website configuration, we provide full Google Analytics (GA4) setup to ensure organisations can begin measuring performance from day one. This includes implementing GA tracking within the site settings, configuring the required tags, and completing pre‑launch checks where GA setup is part of the deployment process.
Reporting types
Real-time dashboards
Resource tagging
Yes
FOCUS resource tagging
No

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed / Cryptographic Erasure
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Clients do have the opportunity to collect data through customisable forms within the CMS. Every form has the option to export data by reviewing the form submissions and clicking on Export.
Data export formats
  • CSV
  • Other
Other data export formats
Xlsx
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Severity levels are used to prioritise incidents based on business impact and service availability. A P1 Critical incident is defined as a complete service outage or a severe degradation of a critical service that prevents normal operation. An initial response is provided within 1 hour, with a qualified response within 2 hours. Work continues continuously during support hours with a target resolution or workaround within 4 hours. A P2 Major incident is where critical functionality is degraded or unstable, or a non-critical service is unavailable, affecting multiple users but not resulting in a complete outage. An initial response is provided within 2 hours, with a qualified response within 4 hours. The target resolution or workaround is within 8 hours. A P3 Minor incident has minimal business impact and does not prevent operational use of the service. An initial and qualified response is provided within 48 hours. Resolution is delivered as part of the next scheduled release or as otherwise agreed.
Approach to resilience
The service is designed to be resilient and to protect availability and customer data. It is hosted within Microsoft Azure using UK-aligned data residency, with customer data stored and processed within Azure data centres located in the UK. Azure data centres are designed with physical security, environmental controls, and redundant power, networking, and cooling to reduce the risk of service disruption. The service benefits from Azure’s built-in high-availability capabilities, helping to minimise single points of failure within the underlying infrastructure. At the application level, the service is designed to operate reliably within this resilient environment. Monitoring is in place to detect service degradation or outages so that issues can be identified and addressed promptly. Customer data is protected through regular backups to support recovery in the event of data loss or corruption. Updates and changes are managed through controlled deployment processes to reduce risk and disruption. Planned maintenance is scheduled to minimise impact on users wherever possible.
Outage reporting
The service reports outages through active monitoring and direct communication with customers. The service is continuously monitored using automated uptime and performance monitoring to detect outages or service degradation. In addition, our technology partner, BCN, provides independent 24/7 monitoring as a secondary safeguard to help ensure consistent availability and early identification of issues. When an outage or significant incident is identified, customers are notified via email to agreed contacts. Communications include an outline of the issue, its impact, and regular progress updates until resolution. This approach ensures information is timely, relevant, and targeted to affected customers. The service does not currently provide a public status dashboard or an outage reporting API. Post-incident summaries can be provided where appropriate, setting out the cause, resolution, and any actions taken to reduce the likelihood of recurrence.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Username or password
Access restrictions in management interfaces and support channels
Access to website management interfaces and support channels is restricted through strong authentication, including MFA and enforced password policies. Role‑based, attribute‑based, and policy‑based access controls ensure users only receive the permissions they need, following the least‑privilege principle. Technical safeguards such as ACLs, firewalls, IP restrictions, IAM systems, and encryption protect sensitive areas. Privileged accounts are tightly managed, and all access changes are logged, audited, and regularly reviewed. Continuous monitoring and SIEM alerts help identify suspicious activity. Support requests follow controlled workflows, ensuring permissions are granted only to authorised individuals.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Security governance

Named board-level person responsible for service security
Yes
Software Security Code of Practice
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We operate a structured information security management approach aligned with recognised industry standards and UK public sector expectations. Our Information Security Management System is certified to ISO/IEC 27001 and our Quality Management System is certified to ISO 9001, providing formal governance over security, risk management and service delivery processes.

Our policies cover access control, data protection, incident management, secure development, vulnerability management and supplier assurance. Security controls are applied across our hosted environments, applications and internal systems. Responsibility for information security sits at senior leadership level, with defined operational responsibility for maintaining controls, monitoring risks and coordinating incident response. Security performance and risks are reviewed regularly through management oversight processes.

We follow secure development and change management practices to ensure updates are assessed, tested and approved before release. Regular vulnerability scanning and independent penetration testing are used to identify and address security weaknesses. Access to systems is role-based and reviewed periodically. All staff receive information security and data protection training, and compliance is supported through documented procedures, audit logging, monitoring and management review.

Operational security

Configuration and change management standard
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach
Our configuration and change management processes ensure every component of your website is securely tracked and controlled throughout its lifecycle. We maintain a formal configuration management procedure that records all software, infrastructure and documentation, ensuring each item is identified, mapped, updated and retired appropriately. Changes follow a structured workflow where requests are logged, impact‑assessed and approved before implementation, with particular focus on potential security implications, compatibility and stability. Thorough QA, accessibility checks and staged deployments ensure only validated changes progress to live environments. Ongoing monitoring, SLAs and regular reporting maintain visibility, performance and security over time.
Vulnerability management type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach
Our vulnerability management process combines automated scanning, manual testing and real‑time threat monitoring to identify/ assess risks across our websites. Automated vulnerability scans benchmark systems against known CVEs, while manual penetration tests validate exploitable weaknesses. Threat intelligence is sourced from Azure’s managed services, Cloudflare’s security network and industry vulnerability databases. When issues are identified, patches are applied rapidly through Azure’s automatic infrastructure updates and our structured Umbraco upgrade cycle. All fixes follow controlled CI/CD deployment processes to minimise risk. This ensures threats are detected early, assessed for impact, and remediated quickly to maintain the security and resilience of your website.
Protective monitoring type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach
We implement continuous protective monitoring in line with ISO 27001 Annex A controls, using centralised logging, NSG Flow Logs, firewall/WAF telemetry and Sentinel analytics to identify anomalies or compromise indicators (A.5.23–A.5.25). Alerts trigger predefined incident‑response workflows (A.5.26), including rapid triage, isolation of affected resources and temporary access or traffic restrictions. High‑severity events are responded to immediately, with escalation paths and runbooks ensuring swift containment and remediation (A.5.28). This maintains proactive detection and consistent, auditable incident handling across the platform.
Incident management type
Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Post-quantum cryptography secure
Yes
Incident management approach
We follow a predefined Incident Management Procedure covering reporting, classification, resolution and closure. Common events follow structured workflows reviewed by the IT Service Management Steering Committee. Users report incidents directly to our IT Technicians, who log and triage them in the service desk system. Incident updates and outcomes are recorded throughout, and formal incident or problem reports are produced by the Service Manager or Problem Response Team where required. Major or recurring issues trigger root‑cause analysis and documented reports for stakeholders.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
Yes
Free trial available
No

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
1%
Between £500,001 and £1,000,000
1.25%
Between £1,000,001 and £2,500,000
1.75%
Between £2,500,001 and £5,000,000
2%
Over £5,000,001
2.5%

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
CDL Group
ISO/IEC 27001 accreditation date
Sunday 30 March 2025
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
4e4c07a7-f084-4112-aac7-89d8df7e92d9
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
58c0a7f8-4162-4cee-98bb-a96e74445436
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@prodo.com. Tell them what format you need. It will help if you say what assistive technology you use.