HITACHI DIGITAL SERVICES UK LIMITED

HARC Operations

Hitachi Digital Services introduces the Hitachi Application Reliability Center
(HARC), a comprehensive suite of post-implementation and ongoing support
services designed to ensure the seamless operation and optimisation of cloud
workloads for businesses.

Features

• Cloud Managed Services
• Site Reliability Engineering Services
• DevOps/DevSecOps – Reliability gates and one-click deployment
• CritSit Services

Benefits

• Establish the right Cloud Operating Model
• Cost Optimised − 35% reduction through modern engineering principles.
• Reliability − 60% reduced risk
• Always-On − 15% operations efficiency with improved reliability.
• Identify areas for improvement/optimization in cloud adoption journey.

£135 to £1,535 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hcuk.bidteam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

296084341133743

Contact

Public Sector Team
07707585971
hcuk.bidteam@hitachids.com

Planning

• Planning service: Yes
• How the planning service works: At Hitachi, our planning process for cloud adoption is supported by a range of advice tailored to meet the unique needs of each client encompassing:; - Maturity Assessment: We begin the planning journey by conducting a thorough evaluation of the client's current maturity level in cloud adoption. Through meticulous analysis, we identify strengths, weaknesses, and opportunities for improvement serving as the foundation for developing a comprehensive roadmap for modern cloud operations. By pinpointing strategic investments such as talent acquisition and tool enhancement, we ensure that our clients are well-prepared to maximize ROI.; - Design Engineering: Once the roadmap is established, our expert team shifts focus to the meticulous engineering of cloud applications. We ensure that every aspect, from performance to scalability and availability, is carefully considered and optimized. By integrating non-functional requirements into the design process, we lay the groundwork for seamless cloud integration and operation.; - FinOps: Throughout the planning process, financial considerations are paramount. FinOps provide clients with invaluable insights into the comprehensive costs associated with operating cloud applications. By benchmarking current and prospective cloud expenditure, we empower clients to make informed financial decisions and optimize their cloud spending strategies within their broader planning efforts.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: ​HARC Academy offers training programs and support to help organisations bridge skill gaps related to cloud technologies. This includes training on the use of specific tools, best practices, and cloud architecture. ; ; This provides full documentation and knowledge repositories for all the services and impacted and/or implemented applications, infrastructure, and data.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Drawing upon over 25 years of experience, our domain driven approach to migration revolves around a proven, holistic strategy. Firstly, we evaluate the unique needs of your enterprise. Next, we conduct a thorough inventory of your existing portfolio. Subsequently, we assess it across multiple dimensions, including risk, cost, performance, and efficiency, both in the present and future contexts. By adopting an incremental approach and adjusting along the way, we enable organisations to move swiftly and effectively towards their modernisation goals.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The HARC services aim for Comprehensive Testing Coverage, ; to understand a Buyer’s requirements thoroughly. This approach ensures robustness across various conditions, variabilities, and workloads. Realistic On-demand Test Environments closely mimic production settings, including diverse conditions and configurations, facilitated by test automation for efficient provisioning and decommissioning, with cost forecasting and budgeting.; ; Observability is a core principle within HARC, providing comprehensive visibility and reporting capabilities. It enables organizations to measure both business and IT KPIs/SLOs, ensuring continuous monitoring and optimization for enhanced user experience. Tuning and Optimization focus on resolving bottlenecks through various techniques like code optimization and infrastructure tuning.; ; Cloud Variabilities are addressed comprehensively, covering public, private, or hybrid clouds, considering factors like network latency and scalability. Continuous Integration and Delivery (CI/CD) Integration automates testing processes, enabling early issue detection and resolution.; ; Reporting and Analysis offer insights for informed decision-making and continuous improvement. Collaboration and Communication foster alignment among development, testing, and operations teams. Compliance and Regulatory assistance ensures adherence to industry standards and best practices.; ; Cost Impact Evaluation integrates FinOps principles, fostering cost-conscious engineering teams. These components collectively enhance application quality, reliability, and compliance while managing costs effectively.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: HARC Cloud Operate services can operate in various operating model, Managed Services, Infrastructure & Operations Shared Services, and Integrated development with SRE, Platform Engineering and You Built It, You Run It. ; ; HARC adopts an "operate to transform" approach and methodology to ensure a seamless transition and then identify areas for improvement to drive productivity and efficiency. For a more detailed overview of our assistance with support please view our Cloud Operate service overview.

Service scope

• Service constraints: No known constraints we can assist all buyers on their requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Sunday, 24 hours 7 days a week. The SLA's are: 1 hour for P1, 4 hours for P2, 8 hours for P3. Any additional SLA's will be discussed with the buyer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Support levels: This is a service based on daily rates according to our rate card. We will work with Buyer to agree the scope and provide a T&M rate to cover this scope including any required support during the execution of the service. Indicative pricing estimate can be arrived at by choosing the resource spread from the rate card provided in the pricing document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £135 to £1,535 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hcuk.bidteam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.