Dendrite Clinical Systems Limited

Clinical data analysis, clinical database and registries consultancy

Clinical data analysis, clinical database and registries consultancy including:
Clinical database report preparation
Clinical outcomes analysis, reporting and benchmarking
Consultant-outcome reporting

Features

• Clinical audit and analysis
• Clinical benchmarking
• Consultant outcome reporting
• Patient-reporting outcomes (PROMs)
• Risk-adjustment

Benefits

• Data reporting (e.g. to national databases)
• Clinical audit and analysis
• Consultant outcome reporting
• Analysis of cost effectiveness
• Patient-reporting outcomes (PROMs)
• Research
• Publications

£1,050 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.walton@e-dendrite.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

296194929639333

Contact

Dr Peter Walton
01491 411288
peter.walton@e-dendrite.com

Planning

• Planning service: Yes
• How the planning service works: Dendrite follows its Standard Operating Policy (SOP) for Managing Deliverables. This SOP describes the process to be used from receipt of order to delivery to the customer on an agreed date (as provided by, and agreed with, the Development Team) and covers both new orders from customers and also any internal development requests which are agreed need to be delivered. The main basis for all new deliverables is the customer providing an agreed specification for the work to be carried out, which, on acceptance by the Development team, will then have a delivery date associated.; Dendrite' project management follows PRINCE2 Methodology. Dendrite’s other key governance and quality assurance tools and processes include:; • Process for Managing Deliverables (Incorporating Testing and Quality Assurance Process); • Support call logging/tracking system and change control; • Service Level Agreement; As part of every delivery, a standard set of customer-specific delivery documents is produced by Dendrite defining delivery scope, objectives and timeframes which includes:; ; 1. Project Plan ; 2. Training Plan ; 3. Acceptance Plan ; 4. Variation Control; 5. Quality Plan; 6. Risk Register
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Dendrite provides full training to Dendrite' System Administrators covering:; - System design and functionality; - System administration; - System access by different users; - Database build and editing; - Data analysis, export and reporting; ; Dendrite also provides full training to Dendrite' System End Users covering:; - System design and functionality; - Data analysis, export and reporting; ; Dendrite provides both face to face onsite training as well as remote training
• Training is tied to specific services: Yes
• Services the training service works with:
  • Dendrite's Intellect Web clinical database software
  • Dendrite's data analysis and reporting

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Dendrite follows its standard Quality Manual which includes its established SOPs for Project Plan, Testing and Quality Aurance Process, Quality Plan, Acceptance Plan, Risk Register, Training Plan, Variation Control Process.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Dendrite provides ongoing support and maintenance services for its Intellect Web clinical database software. Dendrite’s standard support and maintenance contract includes:; • Telephone help-line; • Technical support for problem solving, bug fixes, enhancement requests; • Access to Dendrite’s library of clinical databases; • Product enhancements to keep the “system” up-to-date with the current operating systems, browsers and InterSystems Caché database platform; • Security and information governance assurance; Customers contact the support office during normal business hours (Monday to Friday between 9:00 am and 5:00 pm, excluding national holidays).; The support and maintenance contract can be adapted to the level required by the customer and the configuration of the system.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: UK Office hours 9-5:00 Monday to Friday (Support can also cover weekends and public holidays at extra cost). A Priority 1 (P1) call warrants a response within 15 minutes, and we will endeavour to have the system up-and-running within four hours. A Priority 2 (P2) call will warrants response within 4 hours and we would endeavour to fix within 5 working days. A Priority 3 (P3) call - Dendrite will endeavour to respond within 8 working hours for faults, and a response within five days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via company website www.e-dendrite.com
• Web chat accessibility testing: N/A
• Support levels: Dendrite’s standard support and maintenance contract includes:; • Telephone help-line; • Technical support for problem solving, bug fixes, enhancement requests; • Access to Dendrite’s library of clinical databases; • Product enhancements to keep the “system” up-to-date with the current operating systems, browsers and InterSystems Caché database platform; • Security and information governance assurance; ; Dendrite's standard support is provided during normal UK business hours (Monday to Friday between 9:00 am and 5:00 pm, excluding national holidays); ; Additional support services can be order by customers on request and include:; Alerts and Notifications; E-mail or Text message alerts; o Clinical alerts for missing data / overdue follow up; o Interface management – Message alerts for interface failure; o Daily backup confirmation; ; Out-of-hours or emergency cover; Dendrite support hours: UK Office hours (Monday to Friday 9am -5pm, excluding national holidays); Additional help and assistance can be provided on; o Sunday; o Out-of-office by e-mail; o Monday to Friday 24 hour; o Monday to Sunday 24 hour; ; Benchmark and Clinical Outcome Comparison; o Registry analysis and annual report; o Local dashboard for in-house reporting; ; Please refer to the price document

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Digital Data Security and Protection Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Dendrite is dedicated to fostering a culture that encourages our employees to embrace health-conscious and environmentally sustainable practices. Recognising the interest among our staff in adopting cycling as a means of commuting, we proactively enrolled in the "Cycle to Work" scheme.; Three of our team members have since become regular cyclists, commuting to and from our offices in New Malden and Henley-on-Thames. This represents about 20% of the traffic between the office and home. Combined this reduced the total miles travelled by approximately 34 per day. ; In response to the challenges posed by the COVID-19 pandemic, Dendrite has also implemented strategic adjustments to our operational framework. We have facilitated remote work options for our staff and transitioned to online software application training for our customers conducted via platforms such as Zoom and Teams. This deliberate shift has yielded a significant reduction in our implementation carbon footprint both in the UK, and internationally.; Presently, our office hosts a team of four, while fifteen staff members work remotely. This arrangement translates to an estimated weekly savings of approximately 300 miles in travel to and from the offices. ; The impact of remote software training to customers is also significant – e.g. just one contract with a hospital in Karachi will have saved 10,000 air miles as all the training has been done remotely rather than face-to-face.

  Equal opportunity

  Dendrite is an equal opportunities employer committed to a policy of treating all its employees and job applicants equally – this is documented in the company documentation including Dendrite’s ‘Employee Handbook’. Dendrite does not have any gender pay gap in the company, we are happy to commit to the following 6 initiatives to further improve recruitment and progression of women and reduce the gender pay gap:; ; 1. Including multiple women in shortlists for recruitment and promotions; When putting together a shortlist of qualified candidates, we will make sure more than one woman is included; ; 2. Using skill-based assessment tasks in recruitment; We are already actively practicing this initiative - rather than relying only on interviews, we ask candidates to perform tasks they would be expected to perform in the role they are applying for. We use their performance on those tasks to assess their suitability for the role. We have standardized the tasks and how they are scored to ensure fairness across candidates.; ; 3. Using structured interviews for recruitment and promotions; We are already actively practicing this initiative - we use structured interviews that:; • Ask exactly the same questions of all candidates in a predetermined order and format; • Grade the responses using pre-specified, standardized criteria. ; This makes the responses comparable and reduces the impact of unconscious bias.; ; 4. Encouraging salary negotiation by showing salary ranges; We are already actively practicing this initiative - for each new role, we communicate the salary range on offer to encourage negotiation – this applies to all candidates ; ; 5. Practicing transparency to promotion, pay and reward processes; Promotion, pay and reward processes are published in the company documentation and available to all employees ; ; 6. Flexible (family friendly) work practices; We allow flexible (family friendly) work practices to help retain and attract female talent

Pricing

• Price: £1,050 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.walton@e-dendrite.com. Tell them what format you need. It will help if you say what assistive technology you use.