European Electronique

Microsoft Enterprise Mobility + Security

European Electronique is a specialist provider of Microsoft's Enterprise Mobility and Security (EMS) solutions. We can provide a range of services to take advantage of the benefits mobility brings. EMS offers a suite of integrated solutions which manage user identity, application delivery and data security across cloud and local infrastructures.

Features

• Microsoft EM + S discovery workshops
• Microsoft EM + S design, planning and scoping
• Microsoft EM + S consultancy and implementation
• Data protection and data tagging
• Virtualised desktop and application services
• User identity and single sign on across cloud
• Change management and training
• Managed end to end project delivery
• Dedicated technical resources
• Specialist Integrator with other Microsoft cloud services

Benefits

• Microsoft Enterprise Mobility Suite Provides secure support for mobile working
• Microsoft Enterprise Mobility Suite provides Singe sign on for users
• Easy and fast deployment of user profiles
• Industry recognised specialist supplier
• Managed implementation and support
• Experienced and professional advice
• Reduced timeframes for service adoption
• Consultative support for flexible working practises
• Extensive security focus across wide technology stacks
• Multiple support options

£150 to £150 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@euroele.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

296754388056870

Contact

Steve Mason
01865 883300
sales@euroele.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • •HTML5 standard
  • •SOAP client

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9-17:30 Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support availability 8:00 to 18:00 ; Standard support response times Maximum 4 hours for incidents. 1 business day for standard changes
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Once an audit has been completed, a migration process will be designed by the professional services team to transfer to content into the newer structure. This process is the same for both SAAS and PAAS offerings of Access.; If legacy content is not required, or is found unsuitable for the platform, EE will work with the customer to devise plans to make as much of the data accessible within the platform as possible, or the customer can choose to start with the purely EE provided content.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: For compliance, emergency or just to ensure you can retrieve your data for BCP or DR purposes, Freedom Access supports data extraction in several ways.
• End-of-contract process: Freedom Access is built as a transparent and open but secure system. At any point it is within the customer’s capability to extract all stored data in standard formats.; If required however EE is happy to provide a full extraction on behalf of the customer, although this is potentially a chargeable service depending on your contract with EE.; We hope you do not want to move away from us but we will ensure that our Professional Services team is available and capable of moving your data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Fully embracing and facilitating openness, being based on SharePoint implements web services talking in SOAP, and each end point has a published Web Service definition file and documentation regarding the function definitions can be downloaded from: http://msdn.microsoft.com/en-us/library/jj193051.aspx.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Provides secure browser based access to data, systems and resources through an intuitive interface. A dashboard view of live data and single sign-on capabilities acts as a one stop shop for all customer information and systems access. It is a customisable solution and end customers can directly extend the environment without EE intervention.

Scaling

• Independence of resources: Freedom vDC and Freedom Access SAAS are built on a resilient N+1 infrastructure. As such each component is resilient to hardware and software failures. 99.9% guaranteed availability – note: excluding scheduled Maintenance and upgrades.; Customers will be contacted no less than two weeks before any scheduled down time. All scheduled maintenance and upgrades will be carried out at the most non-disruptive time to all customers. A customer may request upgrades and maintenance be deferred if it is critical to their business, this needs to be agreed between EE and the customer.

Analytics

• Service usage metrics: Yes
• Metrics types: All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Extraction of data by trusted customer-built agents is possible through programmatic means and through the supported protocols. Otherwise EE Professional Services are available to extract data using EE agents within 72 hours and transfer it either via secure electronic means or via secure encrypted physical devices at extra cost.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Freedom vDC and Freedom Access SAAS are built on a resilient N+1 infrastructure. As such each component is resilient to hardware and software failures. 99.9% guaranteed availability – note: excluding scheduled Maintenance and upgrades.; Customers will be contacted no less than two weeks before any scheduled down time. All scheduled maintenance and upgrades will be carried out at the most non-disruptive time to all customers. A customer may request upgrades and maintenance be deferred if it is critical to their business, this needs to be agreed between EE and the customer.
• Approach to resilience: Freedom is hosted in tier 3 data centers within Great Britain (GB), all data centers adhere to the EU code of conduct legislation.; EE can provide managed hosting, virtual data center and co-location services from these datacenters.; All datacenter locations are connected ON-NET and can provision carrier services to each location.
• Outage reporting: All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: 2 factor authentication
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 19/03/2017
• What the ISO/IEC 27001 doesn’t cover: Cover It covers ICT solutions, infrastructure and managed services, Freedom Cloud Services and support
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Customers can raise incident tickets or request assistance from EE’s service teams at any time via telephone, web portal or email. Any tickets raised over the phone will be logged onto our Service Desk system straight away by the Service Desk Analyst in receipt of the call. Email or web-portal requests automatically generate a ticket within our Service Desk system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Details of service update and roadmaps for additional functionality will be published via the Freedom section of the European Electronique website.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.
• Incident management type: Supplier-defined controls
• Incident management approach: With every type of new ticket raised on the Service Desk system, a notification will be sent out to customer providing some brief details of the ticket logged and the Unique Reference Number. This includes tickets raised from automatic notifications from our monitoring tool as well as any tickets raised by yourselves via phone, web portal or email.; Further notifications are sent as we work on the ticket and finally once the call has been closed to advise you of this and also to give you the opportunity to respond if you believe that there is still an issue outstanding.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  European Electronique recognises the importance of environmental issues and responsible energy usage is an integral part of our company ethos and forms a part of our Environmental Policy. As such we only partner with manufacturers such as DELL, ACER, HP Inc, HPE, Lenovo, Microsoft, and Circular Computing all of which have stringent design criteria for energy efficient products. Our Product Managers for each of our vendor partners regularly obtain information with regards to new product specifications and energy usage. These Product Managers make sure that the specification for each product meet our strict energy usage standards. The information is kept within our Quality Management System and document library. This enables both our Sales teams and Technical staff to access this information when required for issue to Contracting Bodies.

  Covid-19 recovery

  European Electronique (EE) understands the challenges posed by COVID-19, and we are dedicated to supporting economic recovery and enhancing social value in alignment with the Public Services (Social Value) Act 2012. We understand the importance of building resilience, not only within our organisation but also within the communities and public sector organisations we serve. Our approach encompasses a comprehensive range of skills development opportunities, tailored to address the evolving needs of the IT sector and the wider public services ecosystem. ; ; Our commitment is two-fold, focusing on enhancing the capabilities of our workforce and providing skills development opportunities to members of the wider public sector and contracting authorities utilising this Framework Agreement.

  Tackling economic inequality

  EE believes in the power of education and skill development as catalysts for economic recovery and social improvement. Our approach encompasses both accredited and non-accredited training, along with a focus on soft and practical skills, demonstrates our commitment to adding value and supporting the communities we serve.

  Equal opportunity

  For several years, European Electronique has proudly run these apprenticeship schemes, annually welcoming around 10 new apprentices across various roles, including technical, administrative, and sales positions. The apprenticeship, spanning over two years, is meticulously structured to incorporate both external and internal training sessions. This comprehensive training regime is aimed at not only imparting essential skills but also facilitating the attainment of accreditations that are instrumental for a prosperous career. ; Our apprenticeship programs are a cornerstone of our broader Corporate Responsibility initiative, demonstrating our unwavering dedication to sustainable and responsible business practices. Through these programs, we forge lasting bonds of trust with all stakeholders, including customers, suppliers, professionals, and the wider community. Our actions in Corporate Responsibility underscore our pledge to not just business excellence but also to making a positive impact on the environment and society at large. ; ; EE is prepared to provide framework members up to 3 placements. This approach ensures that both EE and members not only comply with the Public Services (Social Value) Act 2012 but also contribute significantly to the recovery and growth post-COVID-19, tackling economic inequality, and providing meaningful opportunities to students and communities.

  Wellbeing

  European Electroniques's (EE) culture and values revolves around giving back to the communities we work within. We firmly believe that business should not only be about profit, but also about creating and adding value to society.

Pricing

• Price: £150 to £150 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@euroele.com. Tell them what format you need. It will help if you say what assistive technology you use.