LexisNexis

Nexis Newsdesk

Conduct comprehensive media monitoring and social listening with built-in analysis and data visualisation enables actionable insights news and social data. Our Media Intelligence solutions offer the highest quality of data from a comprehensive range of sources (including licensed content)
Five-time SIIA CODiE award-winning media monitoring solution.

Features

• 100k news sources - including licensed content
• On average, 4M news articles added daily
• Media content available from 235 countries and regions
• Media content available in over 100 different languages
• Mobile app as standard

Benefits

• Unlimited searches and results
• Multiple built in analysis and data visualisation tools

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@lexisnexis.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

296764296294574

Contact

UK L&P Enquiries
+44 330 161 1234
support@lexisnexis.eu

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Internet access

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 hours. Usually within the hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via our online tool
• Web chat accessibility testing: N/A
• Onsite support: Yes
• Support levels: LexisNexis is committed to providing the highest possible level of support to all of our customers. The support team and Account Manager will work closely with the contracting authority to ensure the level of support is both appropriate and agreed by way of a service level agreement.; ; The service level agreement will be consistent with the number of users accessing the service and will cover (but is not limited to):; ; Customer Service: All queries to be responded to promptly.; ; Training: All training delivered to be of a high standard.; ; General: The contracting authority should be satisfied with general support levels and services.; ; All of the training and support will be agreed in advance and provided without additional charge to the contracting authority.; ; Access to LexisNexis services do not require a technical account manager or cloud support engineer. Should interface customisation be a requirement this will involve a development team who will seek to fully understand the contracting authorities requirements.; ; Your Account Manager will be available for regular in person or virtual meetings to keep a continuous channel of dialogue open.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: All accounts have a dedicated Account Manager and Customer Success Manager to provide onboarding training at the start of the contract. This can be delivered on site or virtually. Further training throughout the contract period is also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Via the export button in the tool
• End-of-contract process: Access to our platform ends
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Via the platform

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Our enterprise data APIs empower organizations with a curated content collection of normalized big data. Further details are available upon request.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Services can be configured according to user preferences. Examples include search settings, filters, and the language in which user interface (UI) content is displayed.

Scaling

• Independence of resources: Robust server architecture. Currently serve more than 10,000 customers.

Analytics

• Service usage metrics: Yes
• Metrics types: In-depth industry overviews, company profiles, financials, and SWOT analysis reports.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Via the export button in the tool
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: System uptime is virtually 24/7. We use Amazon Web Services (AWS) for cloud hosting, which enables high availability and high performance. ; ; LexisNexis is agreeable to entering into Service Level Agreements (SLAs) with clients for most of our product offerings. SLAs are largely dependent upon our ability to directly control all aspects of the product being delivered. SLAs would be based upon standard service levels and may include system availability or other agreed upon metrics.
• Approach to resilience: Further information on service resilience is available on request. This may be subject to mutual NDA dependent on the level of information required.
• Outage reporting: Although extremely rare, should an unplanned outage of our services occur all authorised users who are affected will be notified by email. This alert will advise of the issue, pending resolution and regular status update alerts will follow.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: LexisNexis has a central authentication system that supports SAML2.0 for authentication to our products and services. As part of the SAML2.0 setup, LexisNexis as the service provider can pre-set the authorizations to the products and services to which a customer is subscribing.; ; SAML2.0 supports instant activation of accounts if configured and agreed upon as part of the subscription. LexisNexis can act either as the Service Provider (inbound federation) or as Identity Provider (outbound federation). We support SAML with attribute update and SAML delete. We also provide a System for Cross Identity Management (SCIMv2).
• Access restrictions in management interfaces and support channels: In order to maintain a secure service, users of LexisNexis services are authenticated before being allowed to perform management activities, report faults or request changes to the service. Support channels (such as telephone or email) verify user account details prior to provisioning new service elements, managing user accounts and managing consumer data.; ; Lists of authorised permitted users are managed by the subscriber and any special instructions on permitted user rights are determined from the outset of the service.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Our security policies and program align with ISO 27001/27002. We also assess and audit our program and infrastructure against other industry standards including CIS, NIST, SOC1 type II, and SOC2 type II reports, and are audited annually for SSAE18. Our information security program is aligned with PCI, HIPAA, and HITECH.
• Information security policies and processes: We maintain a documented privacy management program supported by formal privacy and information security policies. Our privacy framework reviews and tests policies, standards, and regulatory requirements to ensure compliance by employees, customers, and vendors. Privacy-by-design principles are embedded throughout the product lifecycle. Personal data is retained only as necessary and securely disposed of thereafter. Individuals can exercise their privacy rights, including access, deletion, correction, and portability, through established Privacy Centres. Data disclosures are limited to stated purposes or consent. We protect personal data against unauthorized access, address privacy complaints, apply anonymization where appropriate, and align with GDPR, ISO 27701, and the NIST Privacy Framework.; ; Please visit our Trust Center at https://trust.lexisnexis.com to view our redacted policy.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We maintain a robust system configuration and change management program aligned with industry best practices, including CIS Benchmarks, to ensure secure and consistent system configurations. Automated tools and continuous monitoring verify configuration compliance and detect security-impacting activity. A documented, management-approved change management process governs all production changes, requiring authorization, impact analysis, testing, and approval through ServiceNow workflows. Changes are implemented first in test environments and restricted to authorized personnel. Third-party dependencies are continuously assessed using SBOM analysis, CI/CD scanning, vulnerability testing, and regular patching. Patch management follows industry-standard remediation timelines, with updates tested prior to production deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: A rigorous patch management policy aligned with industry standards, using CVSS-based remediation timelines to prioritize risk. Automated internal and external vulnerability scanning provides continuous visibility, complemented by regular vulnerability assessments and penetration testing conducted internally and by trusted third parties. All findings are centrally tracked, risk-prioritized, and remediated in coordination with relevant teams. Threat intelligence is informed by vendor advisories, mailing lists, and automated monitoring tools. Patches are deployed on a defined maintenance schedule, with operating system updates tested in non-production environments first. Network and critical infrastructure patches follow industry compatibility guidance unless urgent security needs require immediate action.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We have a formal incident response plan and an incident response team, which can be internal or external. We have the capability to respond to incidents on a 24 x 7 x 365 basis. We will notify the institution once a breach is identified, in addition to notifying the necessary governmental agencies based on the extent of the breach. We will comply with applicable breach notification laws. We also have an incident response plan that is tested at least annually.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have an established incident management process for identifying, assessing, and responding to security incidents. Our "Information Security Incident Management" procedure covers: the definition of an incident, sources of incident identification, incident reporting timelines and procedures (including disclosures), classification and severity of incidents, incident containment and tracking, recovery, escalation processes, resolution, root cause analysis and resulting actions, roles and responsibilities, and reporting. We have the capability to respond to incidents on a 24 x 7 x 365 basis.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: New customers can receive a free trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E7c54597-72e2-428a-a0b7-d8380eefac37
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: SOC2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@lexisnexis.eu. Tell them what format you need. It will help if you say what assistive technology you use.