Datavault

erwin Data Modeler

erwin Data Modeler by Quest is an award-winning data modeling tool used to find, visualize, design, deploy and standardize high-quality enterprise data assets. Discover and document any data from anywhere for consistency, master data management, metadata management, business intelligence and analytics initiatives. All while supporting data governance and intelligence efforts.

Features

• Intuitive interface for creating and managing data models
• Supports both creating models from databases and vice versa
• Tools for ensuring data integrity, compliance, and security
• Facilitates teamwork through shared models and version control
• Centralized repository for storing and managing data definitions
• Assess how changes to data models affect the overall system
• Track the origins and transformations of data elements
• Seamless integration with various database management systems
• Extensible platform allowing customisation to suit specific needs
• Automatically generates documentation for data models, aiding in communication

Benefits

• Streamlines data modeling processes for faster development
• Ensures data consistency and integrity across the organization
• Promotes teamwork and communication among data professionals
• Helps meet regulatory requirements through proper data governance
• Provides a clear understanding of data structures and relationships
• Facilitates rapid adaptation to changing business needs
• Reduces errors and rework, saving time and resources
• Scales effortlessly to manage large and complex data environments
• Enables innovation by empowering data-driven decision-making
• Enhances organisational competitiveness through effective data management strategies

£8,994.74 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at samantha.cole@data-vault.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

297371767268492

Contact

Samatha Cole
023 92 637171
samantha.cole@data-vault.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: 1. The SaaS platform for repository can only be accessible from a pre-defined IP ranges.; 2. The supported version of Mart repository may not be always the latest version (as on-prem).; 3. The erwin DM should be installed on end users windows laptops.
• System requirements:
  • Microsoft Windows Server 2008 SP2, R2
  • Microsoft Windows 7 SP1
  • Microsoft Windows 8.1
  • Microsoft Windows 10
  • Microsoft Windows Server 2012 R2
  • Microsoft Windows Server 2016
  • Microsoft.NET Framework 3.5 and above
  • All Microsoft Windows critical updates

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our goal is to resolve all Service Requests in a satisfactory and timely manner; however, we realize that some situations may require increased attention and focus within the Support team. You can raise the severity of a Service Request, through the online Service Request tool, or call us and request to speak with a Support Manager.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Quest’s Global Support Guide is available online at the following link, including: ; • Managing Service Request ; • Manage Account ; • Product Support Policies ; https://support.quest.com/essentials/support-guide ; ; The SLAs are established and defined in our Erwin FAQ: ; https://support.quest.com/essentials/erwin-faq
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training documentation and best practice documents are available. Online user guides and in product help functions are also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CSV export, data model (.erwin) and database backup
• End-of-contract process: 1. User can receive their DB backup upon user’s request; 2. User environment access will be revoked ; 3. After 30 days of the termination of the contract, user environment will be deleted.; ; Service ends at end of license subscription period. Data can be made available for 30 days after end of contract. No additional costs at end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Import files. Create, read, update, delete objects and relationships
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Representation of the metadata can be customized on the diagram with out of the box information.

Scaling

• Independence of resources: Fully monitored service through Amazon Cloudwatch

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The data or models from erwin DM can be saved as .erwin files on local drive or Mart.; The model information can also be exported to csv, excel files via the user interface or through API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
  • .erwin
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Erwin shall make the Service available twenty-four (24) hours per day, seven (7) days a week with a minimum uptime level of ninety-nine and nine tenths of a percent (99.9%) measured on an aggregate monthly basis, with no single unscheduled outage exceeding four (4) consecutive hours in a single seven (7) day period. Should Erwin incur an unscheduled outage in excess of four (4) hours or more than two (2) unscheduled outages in excess of two (2) hours or more in duration within a single billing month, upon notice by Customer and confirmation by Erwin, Customer will be credited 10% of that month’s monthly recurring payment. Such service availability does not, however, include regularly scheduled maintenance or any unscheduled downtime due to failures beyond Erwin’s control (such as errors or malfunctions due to Customer’s computer systems, local networks or Internet connectivity).; ; AKS SLA: https://azure.microsoft.com/en-us/support/legal/sla/kubernetes-service/v1_1/
• Approach to resilience: Daily back-up of application and database server. RTO (Recovery Time Objective) of 24 hours. AWS Multi-AZ to ensure database is synchronised.
• Outage reporting: Email alerts. ; Public dashboard in roadmap.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Username or password/LDAP/SSO
• Access restrictions in management interfaces and support channels: There is an option within the account section of the tool, where the client administrator can allow erwin support access, to log into a client’s area and test the issue they are seeing, or test fixes once applied. This access is completely controlled by the customer and is turned off by default. For server maintenance, a Jump server is used to access any AWS remote production environments, including connecting through a provisioning server, requiring private key access. The Jump server is locked to the corporate network ip address and the provisioning server(s) can only be accessed using the Jump server.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Username or password/LDAP/SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 31/12/2017
• What the ISO/IEC 27001 doesn’t cover: Scope of certification is the provision of SaaS and Hosting Services
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 Standards and Procedures. Reporting structure is Senior Vice President of Products of erwin managed through the Cloud Services teams.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes are raised via the support ticketing system, Zendesk, and will be added into the development tracking system. Code changes are implemented with build script - we do use automated deployment tools for code movement and roll-backs from our beta, staging and live environments. Changes are approved by Development and Product Manager before being pushed.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scanning tool generates reports, tested against a known database of issues. Rule sets use common vulnerabilities and exposures (CVE), center for internet security (CIS) Operating System configuration benchmarks, and security best practices. High and Medium issues resolved as quickly as possible. Low and Informational issues worked into the normal sprint plans. Security pack covers whole platform of solutions: - Intrusion Detection/Prevention and hosting of agents and manager within remote environment - Security Information and Event Monitoring (SIEM – Manage Engine EventLog Analyzer) - and the hosting of the agents and manager within the remote environment - Quarterly vulnerability testing.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: If the advanced security pack is chosen (on single tenant environments), we utilise an IDS/IPS tooling and all events are sent to a central management console, managed by DevOps team. The IPS software will remediate and block issues where they are found. Any alerts will quickly be responded to and remediated by the DevOps team, depending on criticality.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident record is created in the Quality Log Incident Manager assigned to co-ordinate resolution and communications . Incident manager will work with the account manager to keep the customer informed. Issues will be escalated to Product Management and Development Management. Escalation beyond this is to the senior management team Customer is notified of the issue/incident and the plans to resolve it by the account manager. Development Manager will review the issue, any knock-on effects and devise the best fix method Change management process follows attempts at resolving the issue. Incident Report completed afterwards detailing the cause, lessons learned.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Datavault supports the move to de-carbonise the economy and is committed to achieving Net Zero by 2050. We have a Carbon Reduction Plan completed in accordance with PPN 06/21 and associated guidance. This commitment is signed off by our CEO and is published on our website. We encourage our employees to cycle to work. We have fitted a cycle rack at our offices and employees have access to the cycle to work scheme. We further encourage the use public transport instead of driving and when driving to carshare whenever possible. We have implemented hybrid working enabling our employees and contractors to work from home. Our entire IT infrastructure, apart from desktop PCs/laptops is hosted in the cloud. Our desk booking system to ensure limited office capacity is used optimally while providing the opportunity to work flexibility in hygienic working conditions. We have no plastic coffee cups and plastic bottles in the office all are reusable China. We focus on using local suppliers where appropriate to minimise the environmental impact. The use of paper and printing is limited with staff being encouraged to think before printing anything. Increasingly documents are being signed and kept electronically where possible. We believe our initiatives, even small ones, are supporting to fight against climate change.; We have made reasonable adjustments to working hours for team members to support their use of public transport, therefore reducing car emissions. We have employed staff in the US in order to manage client engagements there, reducing requirements for team members to travel to the USA. Overnight accommodation is made available to staff who may travel very long journeys to reduce the number of commutes.; We have a cloud first strategy aimed at using innovative technologies improve productivity, allow our business to scale easily and minimise our carbon footprint.

  Covid-19 recovery

  Datavault recognises its responsibility to support people and communities to manage and recover from the impacts of COVID-19, both directly through work for clients and through interactions with the wider community.; Initiatives include:; - Using local suppliers where possible to support the local economy.; - Supporting staff requiring time off to have flu or COVID-19 vaccinations. ; - Continued use of hand sanitiser, signage and cleaning products.; - Flexible working and encouraging staff that are not well to stay away from the office.; - Support hybrid working through a defined model that allows staff the benefits of both home-based and office-based working, while meeting client needs. ; - Lockdowns have affected different people in different ways, it is only normal for some staff to feel uncertain and apprehensive about going back to the workplace. The company has tasked managers with ensuring that practical support is given to the return to normal working models.; Our benefits package has a wealth of health and well being services, including life support and bereavement assistance.

  Tackling economic inequality

  Datavault is committed to tackling economic inequality by offering job opportunities to young people from a range of backgrounds. The company is headquartered in a borough, Havant, ranked within the most deprived 25% of local authorities in England in terms of the education, skills and training indicator. Our commitment to helping to tackling economic inequality from the root level comes from supporting education and skills locally. ; We have created new roles for apprentices, fresh graduates and re-trainers, to diversify our talent pool and support growth in the local economy. Datavault is committed to help our staff to develop their skills. We will also seek to create corporate social value in recruiting staff with a view to developing their skills. Activities facilitating training and skills development include:; - Supporting or sponsoring relevant formal education (through financial contribution and/or study leave); - Graduate recruitment and development; - Providing internships and placements for students in higher education; - Supporting or sponsoring product or industry specific training and certifications; - Data Vault 2.0 certification for all technical employees within two years of starting; - Internal training platform with dedicated content author, currently over 45 classes developed for use by staff.; In 2022 we introduced Level 3 and 4 apprenticeship programmes to help and to support our drive to tackle economic inequality by providing opportunities particularly for the next generation and improving skills. ; We are cognitive of ensuring Diversity and Inclusion issues in our employment and recruitment practises. This includes skills-based assessments, structured interviews, transparent promotions to senior positions by ensuring roles, with full job descriptions are advertised internally.

  Equal opportunity

  Datavault is committed to help our staff to develop their skills. We will also seek to create corporate social value in recruiting staff with a view to developing their skills. Activities facilitating training and skills development include:; Supporting or sponsoring relevant formal education (through financial contribution and/or study leave); Graduate recruitment and development; Providing internships and placements for students in higher education; Supporting or sponsoring product or industry specific training ; Data Vault 2.0 certification for all technical employees within two years of starting; Internal training platform with dedicated content author, currently over 45 classes developed for use by staff and evolving; Product training, for example, on Erwin Data Intelligence, Data Modeller, dbt and Snowflake; We have demonstrated our commitment through the following activities:; Sponsorship of an Open University degree in business and computing; Sponsorship of a professional HR qualification ; 8-week placements for students under the Sepnet programme ; Employing graduates for their first job; Member of a university employers’ liaison group ; Guest lecturing on a university MBA course; Two apprenticeships in digital marketing; One software development apprenticeship; Wherever we seek suppliers that align with our social value and equal opportunities policies, their supply chain partners also need to reflect these values and maintain appropriate cyber security standards.; All new technical appointments engage in our ‘Datavault bootcamp’ which is designed to equip new staff with the necessary skills, knowledge, and confidence to seamlessly integrate into our project teams. Mentoring is in place to support the transition from academia to a business environment. ; We implement a fair recruitment strategy for external and internal posts and have thorough interview processes that are transparent.; We attend university open days as employer representatives and engage in careers fairs in order to provide opportunities for all university students to understand about careers in the our industry.

  Wellbeing

  Datavault recognises that our strength comes from our people whether they be staff, associates or subcontractors. We want staff to stay with us for the long term and believe that they will stay if we take good care of them and offer training and development opportunities. Therefore, we always seek to support them and be sensitive to their broader family lives. Also: ; We help them to enhance their knowledge and career/professional development with training and support to get certifications.; Team leaders have been trained to be aware of and sensitive to mental health, diversity and inclusion issues.; We hold daily stand-up meetings for core teams to share knowledge and experiences, solve problems. ; We hold podcasts and monthly hackathons as strategies to encourage engagement across the company in learning activities to build knowledge and collaboration.; Our line managers regularly hold “keeping-in-touch” hold meetings with their team members allowing them to ask for support, not only with work-related issues but also their personal issues.; Staff are encouraged to participate in community volunteering or charity projects (examples include being a school governor and guest lecturing at a university).; We support home-working with office equipment if needed to ensure ergonomically sound working environments.; We have hybrid and flexible working to account for varied staff circumstances.; Mental health is taken seriously, and staff are encouraged to consider the mental health of colleagues and are provided with mental health learning resources. ; Employees have access to a range of health and wellbeing options that include an employee assistance programme, a free counselling service provided by fully qualified professionals. ; Our HR system allows the rewarding of “Thanks”, which is open to all employees and is a standing agenda item on company days. Company seeks to celebrate work anniversaries, exam results, certifications etc.

Pricing

• Price: £8,994.74 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full access to software for 30 day trial period

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at samantha.cole@data-vault.com. Tell them what format you need. It will help if you say what assistive technology you use.