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  1. Digital Marketplace
  2. Lot 3: Cloud support
  3. The Internet of Things (IoT) Services
Mobilise Cloud Services Ltd

The Internet of Things (IoT) Services

Analyse data from multiple sources using data analytics to design and present simple to understand, user configurable dashboards. From Discovery through to Production, iterative Agile delivery unlocks insights and efficiencies using groundbreaking technologies from AWS, Azure, GCP, and Elastic. The service includes data capture, extraction, transformation, analytics, ML and presentation.

Features

  • Develop IoT Strategy to align with cloud and technology strategies
  • Well Architected IoT designs enforcing security, minimising cloud spend
  • Discovery and Proof of Concepts understanding user needs, minimising costs
  • Data led migrations for data aggregation of IoT, customer data
  • Capability and Privacy assessments of IoT device, data and security
  • Flexible, scalable, and modular architecture to support interchangeable components
  • DevOps automation through CI/CD pipelines to provision multiple environments
  • Aggregate, index, store, visualise IoT sensor streaming data at scale
  • AWS Services: IoT Core, Device, FleetWise, RoboRunner, 1-Click, SiteWise, TwinMaker
  • Azure Services: Azure IoT Hub, Digital Twins, Edge, Percept, Sphere

Benefits

  • GDS, CDDO, NCSC, and Well Architected aligned design and delivery
  • Fast track stakeholder engagement through Agile Proof of Concept delivery
  • Real time information on mission critical systems
  • Validation of user needs and experience with designers and researchers
  • Discovery and Alpha provides validation and accurate estimates
  • Highly reliable and efficient through automated testing and metrics
  • Upskill and train internal resources using Mobilise Knowledge Transfer Framework
  • Combine IoT data with customer data in secure, data lakes

Pricing

£250 to £1,200 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mobilise.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 9 7 4 4 7 7 2 5 3 1 3 1 7 9

Contact

Mobilise Cloud Services Ltd James Carnie
Telephone: 07817317694
Email: gcloud@mobilise.cloud

Planning

Planning service
Yes
How the planning service works
Mobilise use an Agile methodology to deliver development projects, ensuring a transparent and collaborative delivery based on user needs. A Discovery sprint will gather user and business requirements, identifying high level deliverables and mitigate future delivery risks. Working with stakeholders, Mobilise will understand our customers priorities, existing development skillsets and scope, nature and volume of integrations.

A detailed design will be established addressing security concerns, cost management, performance implications, operations management and service resiliency. Through our experience Mobilise can propose best practice design patterns and tooling that align to your organisations development and tooling strategies. Next Mobilise will assess operating models, technologies and competencies to refine deliverables and shape the engagement.

Our Risk Management approach ensures that all risks, assumptions, issues and dependencies are identified from the outset using RAID logs. At the end of every Agile sprint, RAID logs are reviewed transparently with the customer to identify and mitigate risks to ensure a successful delivery.

To ensure Mobilise deliver a sustainable solution that our customers can leverage and support, Mobilise plan continual training and upskilling sessions using our Knowledge Transfer Framework. Finally, a roadmap is created by analysing existing baselines against target operating models, identifying key milestones and dependencies.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
As part of the Mobilise Knowledge Transfer Framework, training and support can be provided on an ongoing basis throughout delivery to upskill and enable internal resources. Our Knowledge Transfer Framework consists of three phases,
Assess: Skills Matrix, Gap Analysis, Training Personas, Service RASCI Models. Train: Stakeholder Workshops, Custom Training Material. Enable: Knowledge Transfer, Operational Support Documentation, Paired Programming, 'Train the Trainer'.
Mobilise can provide recommended vendor foundational training and build custom training material on top specific to the customers solution. Training usually takes place using recorded Microsoft Teams sessions to use as references in the future, however onsite training can be arranged also. Furthermore, technical operational support documentation is completed throughout delivery, quality assured by the customer to act as a series of references or work instructions to complete standard feature, update or support tasks.
The most successful training technique is paired programming which pairs internal resources with our certified experts to work through changes and incidents to provide hands on experience delivering change with Mobilise support. Finally, Mobilise train subject matter experts and senior internal resources so they are able to train the next internal resources, ensuring any delivered services are sustainable.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
When customers need to migrate existing services to the cloud, Mobilise can assist in the design, development, migration and support of the service and surrounding infrastructure. Our proven migration plans ensure alignment with cloud and data strategies; discovery and assessment, analysis and design of cloud model, and a phased implementation plan.

First, the existing service needs to be analysed to identify if the migration is a rehost (lift and shift), replatform (utilise cloud services) or a refactor (redesign underlying application and integrations). Working with stakeholders, Mobilise will identify the scope, key requirements and deliverables for a successful migration. This involves identifying all dependencies and integrations, understanding networking and security architectures, and ensuring existing live services remain highly available.

Using cloud native tooling and data migration methods, workloads will be migrated with zero downtime using automations to reduce operational overhead on customer resources. Where possible these solutions are built using Infrastructure as Code to ensure a repeatable, reliable process is established for creating multiple environments.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Using our Agile approach to delivery, Mobilise ensure quality assurance and performance testing are conducted throughout the delivery of the project.

Mobilise begin by understanding the application, its data, environments and processes to establish test plans that identify both what success look like and how performance is measured. Secondly, any metrics on how existing systems perform, insights from users and peak/load performance metrics are collected to establish a baseline. Key performance indicators are measured using the delta between these two baselines in conjunction with expected industry standard results.

A continual process of functional, performance, non-functional and security testing is undertaken to provide quality assurance against the features being developed. Performance tests are run against the end-to-end solution, testing integrations, dependencies and data interactions, with a wide range of users and roles.

Our Agile delivery provides users with the ability to instantly provide feedback, whilst observational sessions allow developers to study user journeys. Moderated usability testing of developed services evaluate whether applications are efficient, effective, and satisfactory using test scenarios with debrief interviews.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Mobilise delivers an ITIL aligned managed service underpinned by our ISO27001, SC Cleared Service Desk. Providing 2nd and 3rd line support for underlying infrastructure, applications, data and services, Mobilise provides guaranteed Service Level Agreements (SLAs) tailored to your specific requirements. Our service is designed to cover all major ITIL aspects; Incident and Problem Management, Change Management, Request Management, CMDB etc.

As 1 of only 9 UK based AWS Managed Service Providers (MSP) and Microsoft Gold, Elastic, Google Cloud Partners, Mobilise have proven expertise through external audits to deliver exceptional managed services to our customers. Mobilise focus on customer obsession, ensuring engagements are transparent and collaborative with detailed weekly and monthly service reports including recommendations for automation and optimisations. Mobilise certified engineers take a proactive approach to optimisation, making recommendations to secure workloads, reduce costs, improve resiliency, optimise deployments and increase performance.

Finally, our Service Deliver Manager (SDM) will manage the delivery of your service and is available to all key stakeholders as the 1st point of escalation. Our managed service ensures your workloads remain performant, highly available and secure so your organisation can focus on delivering new features and services.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Mobilise can provide user support through email, our ITSM service desk and collaboration tooling such as Microsoft Teams and Slack. Response times can be tailored per engagement, but an indicative guide is shown below.

P1 - 30 minutes Acknowledgment,
P2 - 60 minutes Acknowledgment,
P3/P4 - 1 business day Acknowledgment,
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Mobilise offers four levels of support with the following support hours:
1) Platinum: Full 24*7 support service suitable for the most business critical applications.
2) Gold: On-call 24*7 support service appropriate for public facing applications that are utilised 24*7.
3) Silver: 8am to 6pm Monday to Friday, excluding public holidays. This extended hours model is targeted at customers requiring cover for a flexible working day.
4) Bronze: 9am to 5pm Monday to Friday excluding public holidays.
The Mobilise Service Desk is contactable from 8am to 6pm on UK working days.
The Service Desk responds to questions depending on the Severity Level of the call as follows:
a) Severity Level 1 (Critical) - the reported problem causes a halt to the client’s core business processes and no workaround is available.
b) Severity Level 2 (Major) - the reported problem causes degradation of the client’s core business processes and no reasonable work-around exists.
c) Severity Level 3 (Intermediate) - the reported problem impacts the client’s operational environment, but does not affect core business processes. A work-around is available.
d) Severity Level 4 (Minor) - a non-critical problem is causing some disruption, but with little or no impact on the client operation.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft Azure

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certified International Systems Limited
ISO/IEC 27001 accreditation date
09/03/2021
What the ISO/IEC 27001 doesn’t cover
Available upon request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Mobilise are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Mobilise has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.

To manage the continuous reduction in our carbon footprint Mobilise have an established carbon reduction process which is led by our internal Carbon Reduction Working Group (CRWG). Mobilise colleagues are encouraged to suggest improvements to the organisation and its ways of working via our regular internal Town Hall events and via the internal suggestion box. Mobilise provide training on carbon reduction techniques and methods to improve recycling for all staff.

CRWG continuously reviews; Premises: Working with our landlords and neighbours ensuring the impact of our premises and associated carbon emissions are reduced where possible. Transport: Working with our colleagues ensuring that all travel is reduced to a minimum. Where travel is essential, we will identify, encourage and where possible incentivise our colleagues to use the least impactful option. Working practices: Working with our colleagues and customers we will ensure our working practices are aligned to a Carbon Neutral organisation. Waste management: Working with our landlords, neighbours and colleagues we will continuously review our consumption and waste management strategies and partnerships to support the continuous reduction of our Carbon Footprint. Carbon Footprint Report: Working with the Carbon Trust, Mobilise continuously reviews its Carbon Footprint report available to all customers.
Covid-19 recovery

Covid-19 recovery

Mobilise are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Mobilise Cloud has recently launched Mobilise Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Mobilise Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Mobilise run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

Mobilise has partnered with University of Wales in their Digital Degree apprenticeships and serve on the Advisory Board. We provide guest speakers to Universities across South Wales showcasing cloud technologies and industry insights. Digital degree apprenticeships provide a unique opportunity to co-create with employers a programme of study that completely integrates academic study and practical application from the outset.

Furthermore, our apprenticeship and graduate schemes work with local talent to train and mentor individuals from university and non-academic backgrounds to become Mobilise developers and engineers, splitting their time between learning, certification and customer deliverables.
Tackling economic inequality

Tackling economic inequality

As an SME, Mobilise don’t currently have an extensive supply chain but have put plans in place to ensure any future supply chain is diverse. Mobilise’s goal is to increase our long-term spend with diverse suppliers by 10% annually through our commitment to
*Grow a diverse supplier base reflective of the communities in which we do business,
*Partner with suppliers who provide the best total value, which includes diversity.

Mobilise Diversity & Inclusion steering group will help Mobilise understand different types of businesses and levels of participation within the market. It will collect information relevant to products/services being offered, working with Mobilise Procurement Team to engage a diverse range of businesses ensuring Mobilise has an ecosystem of varied partnerships established prior to any procurement being carried out. Mobilise will look to publish subcontracting opportunities for SME’s/Micro organisations on Contracts Finder and other inclusionary groups such as WeConnect (focuses on finding brilliant female owned businesses).

Annual training plans are used to ensure Mobilise employees maintain the necessary certifications to retain our partnerships, managed through our people management platform to also match our customers requirements. Mobilise Solutions Architects also look to the future to ensure we have the latest skills required to help our customers innovate cloud native solutions.
Equal opportunity

Equal opportunity

Mobilise have recently invested in an Applicant Tracking System, which allows for the removal of unconscious bias in our recruitment process. Mobilise use the Applicant Tracking System to generate surveys and NPS score on our candidate experience, so we can continuously make improvements to our recruitment process, including Diversity and Inclusion. We have partnered with two recruitment agencies, that focus on BAME and Women in Tech, respectively.

To onboard SME’s Mobilise would adopt a two stage process; Qualification (Contractual commitment to code of ethical purchasing and due diligence) and Risk Profiling (Based on industry and type of activity, monitoring compliance, screening for reputational issues and validated questionnaires). Mobilise is dedicated to collaboration and supporting our SME partners develop and grow. Mobilise will appoint a partner manager who’ll be responsible for improvements and capability building, which could involve; Improvement plans; Events and forums; Sharing best practices; Capability building; Joint solution development; Agreed ways of working charter.

Annual training plans are used to ensure Mobilise employees maintain the necessary certifications to retain our partnerships, managed through our people management platform to also match our customers requirements. Mobilise Solutions Architects also look to the future to ensure we have the latest skills required to help our customers innovate cloud native solutions.

As a Cyber Essentials and ISO27001 organisation, Mobilise are committed to protecting our customers data and designing highly secure solutions through our alignments to NCSC principles and the Technology Code of Practice. We design services with security at the forefront utilising; defence in depth, least privilege policies, audit trails, encryption, keeping users away from data, role based access control and supply chain vulnerability scanning. As an Elastic partner, Mobilise design and support Security Information and Event Management (SIEM) services, detecting, investigating and responding to cybersecurity threats as they occur.
Wellbeing

Wellbeing

Mobilise recognises the benefits health and wellbeing in the workforce and how this is a key component of creating and maintain high performance team as well as creating a positive working environment. Mobilise are working towards the Mental Health at Work commitment ensuring 6 standards are upheld across our organisation and encourage similar working practices with customers and other suppliers.

Mobilise aim to improve the mental and physical health of our employees, customers and other suppliers through; Co-design/creation of physical and mental health and wellbeing charter as part of our collaborative ways of working between Mobilise, Customer & external suppliers; Co-delivery of ‘Lunch and Learn’ sessions about the importance of mental health and how to create a mental positive working environment; Reinforcing the importance of sick days & time off for those with health issues and improve our company sick pay to support those with continuous health issues; Enhancing our existing Perkbox offering (all colleagues have an account) to extend to their Well-being hub, which provides advice on wellbeing activities, such as yoga, financial well-being, and healthy lifestyles; Investing in an employee assistance program to support colleagues who may have mental health, financial well-being or general well-being questions and require support; Providing a program of Mental Health First Aid training for all colleagues who would like take part; Investing in well-being initiatives – such as mental health days, volunteering days (emphasis on mental health and well-being organisations), and regular get togethers; Utilising volunteering days and fundraisers to support the local community and encourage participation from customers, suppliers, and communities; Providing additional advice to colleagues on working from home, healthy practices, and well-being packs; Providing annual DSE assessments to all colleagues and provides the required equipment to allow all colleagues to ensure they are working in a comfortable and healthy environment.

Pricing

Price
£250 to £1,200 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mobilise.cloud. Tell them what format you need. It will help if you say what assistive technology you use.