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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Application Design, Development and Support
Leidos Innovations UK Limited

Application Design, Development and Support

Leidos offers end-to-end application development and support services, designed for the Cloud and utilising the best technologies to meet customers’ Value for Money, quality and usability requirements. We have a global track record in reliably delivering solutions ranging from the simple to the complex, underpinned by our industry-leading core capabilities.

Features

  • User-centric design and delivery; including UX/UI;
  • Iterative and incremental approach utilising MVP;
  • Full lifecycle engagement; facilitating workshops with stakeholders, design, build, operate;
  • Flexible delivery methodology; from waterfall to full agile;
  • Automated development process supported by Agile processes and DevSecOps;
  • Innovation through appropriate use of open source frameworks;
  • Rigorous testing approach, e.g. TDD, CI, multi-stage, test automation etc.;
  • Solution integration, bespoke development and application modernisation;
  • Enterprise, solution and domain architecture expertise;
  • Core capabilities; Mission Software Systems, Cyber Operations, Digital Modernisation

Benefits

  • Delivered solutions closely aligned with user needs through business analysis;
  • Early delivery drives business benefit & user engagement;
  • Cross-functional team collaboration maximises overall team productivity;
  • Delivery methodology tailored to solution and customer needs;
  • Delivery efficiency maximised through automation of recurring tasks;
  • Cost-effective delivery outcomes and productivity through open source adoption;
  • Holistic approach assures quality and well-informed decision making;
  • Technology agnostic approach enables selection of best-fit stack (eg.AWS, Azure);
  • Broad architecture expertise supports end-to-end and detailed design view;
  • Secure development and delivery capability through our ListX development centres

Pricing

£408 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@uk.leidos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 9 7 5 1 3 0 4 7 3 5 1 8 1 4

Contact

Leidos Innovations UK Limited Kyle Copeland
Telephone: +44 (0) 333 6000 200
Email: publicsector@uk.leidos.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Leidos will work with the customer to define what other software services are needed as part of the requirement gathering
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Leidos has not identified any service constraints.

For maintenance windows, Leidos adheres to the following.

“Planned Maintenance” means any pre-planned maintenance of any infrastructure relating to the Services. Leidos provides the customer with at least twenty four hours’ advance notice of any such planned maintenance, the details of which will be discussed and agreed in advance.

“Emergency Maintenance” means any emergency maintenance of any of the infrastructure relating to the Services. Whenever possible, Leidos provides the customer with at least six hours’ advance notice, of any such planned maintenance, the details of which will be discussed and agreed in advance.
System requirements
  • Flexible implementation
  • Flexible configuration
  • Flexible customisation
  • Flexible licensing agreements
  • Partnerships with AWS, Azure, UKCloud
  • End-to-end tailored management of cloud hosted services

User support

Email or online ticketing support
Email or online ticketing
Support response times
This depends on SLAs and the agreed requirements with our customers.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available via existing service management tools and self service portal. This is a bespoke feature which is designed to meet customers requirements.
Web chat accessibility testing
No specific testing has been conducted by Leidos
Onsite support
Onsite support
Support levels
Service Levels and KPIs are developed to focus the Leidos team on realising the right outcomes according to the business priorities and drivers.
Our support services are tailored to the requirements of the customer and Service Levels are designed to meet the customers’ requirements. The cost of support depends on a combination of the support scope, the service levels required and the hours of service. Each support arrangement is customised to the complexity, and criticality of the services being managed and supported. It is also dependent on the underlying SLAs of the hosting platform provided by our partner.

Leidos can provide a Service Delivery Manager Capability as well as contacts and process for both technical and service related escalations. Leidos believes in Continual Service Improvement and agrees a process with customers as to how this activity is conducted to ensure mutual benefit.

Examples of the support arrangements Leidos currently provides are as follows:
• Business hours support (Monday to Friday, 8:30am to 6:00pm);
• Extended business hours support (Monday to Friday 0800 – 2000);
• Core hours support (Monday to Sunday, 8:30am to 6:00pm);
• 24/7 support (365 days per year, 24 hours per day).
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Where relevant, Leidos works with customers to define and validate their application requirements to determine the exact configuration of their solution. The on-boarding and off-boarding process is dependent on the specific requirements of the solution, and the delivery methodology agreed upon. Typically this process includes documentation and knowledge transfer activities
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Leidos assists the customer by planning and executing exit projects from cloud solutions. This is costed separately from other services as a standalone exercise.
End-of-contract process
Leidos assists customers by planning and executing exit projects from cloud solutions. Typically an Exit Plan is created and agreed with the customer which is then revised as required across the duration of contract engagement. This is costed separately from other services as a standalone exercise.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The solution is optimised for mobile use. There are some differences in terms of look and feel of the UI appropriate to use on a mobile device.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Defined during delivery to meet the agreed customer requirements
Accessibility standards
None or don’t know
Description of accessibility
We suggest our customers contact Leidos for specific accessiblity requirements
Accessibility testing
No specific testing has been conducted by Leidos
API
Yes
What users can and can't do using the API
We suggest our customers contact Leidos for specific requirements on API specs
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
In order to guarantee that users are not affected by the demands from other users, Leidos and its partners use resource reservations and shares such as internet bandwidth shaping. In addition, our hosting partners ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand; their capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

Service usage metrics
Yes
Metrics types
CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
All stored data is encrypted at rest and where desired, the keys can be held and managed by the customer. Access to data is controlled by Identity and Access Management by pplying Role Based Access Control (RBAC) aligned to the customers requirements.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Leidos assists customers through understanding specific customer data export requirements and designing a process to expedite data export in an effective, secure and cost efficient manner. This process is costed separately and is influenced by different variables including the volume and complexity of data to be exported.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
As part of the solution design, Leidos will implement the most appropriate and secure access from the buyers network. This may be a simple IPSEC / SSL VPN from the users devices, a site-to-site VPN from the buyers premises or VPN connectivity over a private circuit including direct connect for AWS and Expressroute for Azure. Leidos will also implement Cloud Access Security Brokerage should the solution require it.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Leidos uses the principles of secure by design and privicy by design to inform our designs. We ensure that proportionate and appropriate security measures and controls are integrated to the design in a layered, defence in depth approach founded on Identity and Access Management (IDAM) and software defined, context aware networking. Where it is necessary to meet customer requirements and satisfy with compliance regulations, Leidos will implement Security Event and Incident Management (SEIM) solutions, next generation security protection, Cloud Access Security Brokers (CASB), Data Loss Protection (DLP), Intrusion Detection / Prevention (IDS/IPS).

Availability and resilience

Guaranteed availability
Leidos agrees appropriate service levels with customers to ensure the hosted, managed services meet the customers’ requirements. We ensure we have the appropriate underpinning contracts and Operating Level Agreements (OLAs) in place to ensure we can deliver the levels of availability that are necessary.
Approach to resilience
Our hosting partners’ services are deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). We design solutions to ensure they span multiple sites, regions or zones to ensure service continuity should a failure occur.

Each datacenter is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All datacenters are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.
Outage reporting
All outages will be reported via the platforms’ Service Status page and the notifications service within the platform providers’ portals. Outages are identified as planned maintenance, emergency maintenance, and platform issues. In addition, the designated Leidos Service Delivery Manager contact customers proactively as appropriate. Leidos develops custom portals for customers use.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Our hosting partners’ management interfaces are only accessed by Leidos and not by the customers directly. Leidos verify the identity of a user through out ASSIST support portal, where users will authenticate using a username and password. If a user chooses to call our service desk, we verify the identity of the caller by “secret word” or challenge and response before providing any information or services.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
12/11/2021
What the ISO/IEC 27001 doesn’t cover
Accreditation is granted during delivery, aligned to the users' business requirements, as it is provided on a application/service by application/service basis; the date provided above is an example of one of those ISO27001 accreditations we received for a specific customer.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO 20000-1

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Our hosting partners have a number of inter-connected governance frameworks in place which control both how they operate and the manner in which they deliver cloud services to our customers. Many of these have been independently assessed against ISO20000, ISO27001, ISO27017 and ISO27018. Our hosting partners put in place an integrated suite of information security policies including but not limited to:

• Acceptable Use;

• Antivirus Protection;

• Asset Management;

• Business Continuity Management;

• Data Protection;

• Password Management;

• Personnel Management;

• Supply Chain Management.

These policies address purpose, scope, roles, responsibilities and management commitment. Similarly, Leidos writes a customise Information Security Management Plan for each customer that explains how we managed and secure customer data within our systems. This is made available to the customer at contract commencement.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Leidos follows ITIL aligned Service Asset and Configuration Management (SACM) and Change Management processes. We maintain asset lists and a configuration management database any changes to which are governed by change control. These are maintained on our ASSIST Service Desk system based on the market leading ServiceNow product which is accredited to the ISO20001 standard.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Our hosting partners have documented vulnerability management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Leidos works with customers to ensure that cloud deployments are proactively managed to ensure security integrity using out hosting platform partners native tools and third party products where required.

Leidos has a cyber security capability and works with other organisations (including NCSC) to assimilate real-time threat information which we use to make decisions relating to the mitigation of vulnerabilities in customer environments.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Following best practice from the National Cyber Security Centre (NCSC), Leidos and our partners protect platforms with 24x7 enhanced protective monitoring services, vulnerability scanning and assessment. Our approach to protective monitoring at minimum meets the Protective Monitoring Controls (PMC 1-12) outlined in NCSC document GPG13. It includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups. Any alerts generated are logged and investigated 24x7. Any mitigating actions are agreed with the customer and carried out in line with SLAs agreed at contract commencement.
Incident management type
Supplier-defined controls
Incident management approach
Leidos and our hosting partners follows strict incident management processes. Leidos and some of our partners follows processes which have been implemented, maintained and assessed in accordance with the guidance from ITIL and the current ISO20000 and ISO27001 standards.

Incidents can be reported through the Leidos Service web portal or by telephone to our Service Desk operatives. Other incidents are triggered by alerts provided from the hosted platform and are treated in the same way. Leidos reports incident statistics on a regular scheduled basis, and can provide ad-hoc reports should the customer desire.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
As per customer requirements

Social Value

Fighting climate change

Fighting climate change

For Leidos, a fundamental element of our philosophy towards meeting Corporate Social Responsibility (CSR) and Ethical Business commitments, is the approach we take towards safeguarding the environment and the measures we implement to incorporate sustainability within our business activities. We are committed to building and shaping sustainable solutions to minimise emissions, pledging to become CarbonNeutral by 2030 and to reach Net-Zero by 2040, 10 years ahead of the UK Government’s Net-Zero target. As stewards of the environment, we seek to advance environmental sustainability by preserving natural resources, reducing emissions and
limiting waste.

To achieve this, we will:
• Reduce 15% of our relative energy consumption at our UK sites by 2025;
• Reduce 40% of our general commuting and business travel emissions by 2025;
• Procure 80% of our electricity through renewable contracts by 2030;
• Offset any remaining emissions after 2030 by researching options and
strategies to fulfil our promise.

We work with our customers to reduce emissions and climate change through direct working practices and develop solutions to support these aims. We believe the greatest contribution Leidos makes to environmental stewardship comes from the work we do for our customers, and we would welcome the opportunity to work together
to achieve our joint ambitions.
Covid-19 recovery

Covid-19 recovery

Leidos seeks to help local communities and charities affected by COVID-19 by creating roles for new employment, re-training and other return-to-work opportunities. We recognise that charities and local communities are still recovering from the pandemic. In 2021, as part of the ‘Move the Needle’ Initiative, Leidos UK received $100,000 from our US parent company to donate to charitable causes. These were allocated to organisations that our employees regularly volunteer in their local communities. Our CSR activities enable employees to log their hours in a volunteering portal.

We also recognise that the under 30s demographic in particular have been adversely affected by the pandemic. Leidos creates opportunities for new employment and retraining for young people with our partners, like futureproof, and through funding their studies with the Digital Start Fund. In addition, we know working 9 to 5 does not suit everyone – Our flexible working patterns help build a culture and leadership style focused on seeing and connecting with each person in their entirety: their life situation, potential contributions, and unique capabilities. Our Leidos Life programme is a direct response to the pandemic, we enhanced our existing flexible working policies to empower our employees by promoting a dynamic and modern approach to how, when and where they work, making the workplace accessible to everyone. This recognises the unprecedented challenges presented by the pandemic.
Tackling economic inequality

Tackling economic inequality

As one of the first organisations in the world to gain the ISO44001 certification for collaboration across the supply chain ecosystem, Leidos is committed to tackling economic inequality through collaboration. We use identify areas of economic inequality to work on through our Gender Pay Gap report, signatory status’ on the Tech Talent Charter and Race at Work charter and through outside perspectives, such as Inclusive Employers, to identify areas of economic inequality and inform our approach to improvements.

We have implemented multiple initiatives to reduce the disability employment gap, such as annually funding scholarships for disabled veterans with the Open University or holding workshops with our Employee Resource Groups on topics like ‘Autism Awareness in the Workplace’. At Leidos, every ‘all hands’ employee call at Leidos has a British Sign Language translator; providing equal access to senior leadership communications, business information and updates, and we currently offer sign language classes to every employee.

Leidos UK also aims to support those from disadvantaged or minority groups with in-work progression with mentoring and our e-learning academy. Our external mentoring programme with organisations like futureproof enable us to role model diverse workplaces and share learnt experiences with those early in career from diverse backgrounds themselves. We have also introduced diverse hiring practices, including unconscious bias training, diverse panel interviewing and gender neutral language in all job adverts to ensure equal opportunities for all.
Equal opportunity

Equal opportunity

Leidos has created a diverse and inclusive workplace where every colleague has the opportunity to contribute, share their unique ideas and talents, and be supported in their career. Two of our Leidos Values, ‘Inclusion’ and ‘Collaboration’ underpin everything we do, from initial recruitment through training, development, engagement, leadership and day-to-day business activities. We are constantly learning and updating our Inclusion and Collaboration efforts with specific initiatives relevant to tackling workforce inequality. Our culture is one of openness and transparency, reinforced by our 7 Employee Resource Groups which provide platforms for key discussions and raise awareness of important issues, such as ‘positive action versus positive discrimination’ and ‘menopause in the workplace’. Leidos empowers and challenges everyone to passionately and continuously seek, share, and apply new knowledge, skills, and behaviours. We believe our employees are the best curators of their careers so Leidos UK offers a diverse menu of learning and development options for employees to choose to grow their careers in the way that make sense for them. We support all of our employees with team check-ins to training to 1-to-1s and mentoring.
Wellbeing

Wellbeing

Leidos believes in ensuring that our employees can access the tools needed to develop their careers and empower you to create the right work-life balance. Leidos Life is our renewed commitment to a culture that puts our employees’ careers, flexibility, and wellbeing first. We know employees can bring their best when they feel their best. Employees who are holistically well – mentally healthy, financially solvent, and physically fit – are better able to engage fully and find their life and work more satisfying, improving employee retention and keeping people in work. Leidos UK offers a supportive environment with an active Health & Wellbeing Employee Resource Group that engages employees and directs them to helpful resources, such as our Employee Assistance programme, workshops, webinars and ‘e-zines’, to help build their best selves. We have dedicated manager trainings available for key health and wellbeing topics like managing stress, menopause in the workplace, mindfulness practises. Our resources are also available to our subcontractors. Furthermore, our staff routinely volunteer their time and skills to supporting the wellbeing of the communities in which we live and work, either by working with charities or volunteering at their local schools and colleges as STEM ambassadors.

Pricing

Price
£408 a unit a day
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@uk.leidos.com. Tell them what format you need. It will help if you say what assistive technology you use.