Lowcodeminds Limited

Appian Platform Design & Integration - Business Automation and AI

Lowcodeminds, an Appian alliance partner, delivers Low Code and No-Code platform and application design, integration, business automation and AI services; enabling organisations to quickly achieve migration and implementation; compliant with Government Digital Service Standards. Appian platform enables rapid software development using pre-configured design components; delivering Operational Efficiency, and Customer engagement.

Features

• Out-of-the-box Appian functionality using pre-configured modules and functions
• Enhanced operations, unified data, process automation, streamlined processes, advanced AI
• We build Continuous Integration/Continuous Delivery pipeline with automation tools
• Cognitive capabilities AI, ML, NLP, Intelligent-Bots, RPA for business integration
• Through Automation and AI, we accelerate ROI from human corrections
• We provide Low-code iBPM Appian platform as-a configuration, development tool
• Services are ready configured, not coded for rapid design, deployment
• Delivers product-centric thinking with Appian’s platform to rapidly deliver integration
• iBPM Application and Case Structure delivers flexible business process designs
• We develop applications for: Legacy Migration, Customer engagement, Operational Efficiency

Benefits

• Fully integrated platform with no additional modules to purchase
• Complete automation: Appian RPA, IDP, AI, business automation rules
• iBPM Application and Case Structure delivers flexible business process designs
• Reduced time-to-market through fast Agile iteration and MVP release
• We deploy single Appian build simultaneously (web and mobile apps)
• Delivers GDS product management and product-thinking approach
• Improved ROI through accelerators providing quicker time to market
• We configure Appian Records, Rules Engine, AI, ML and Reporting
• Our Designers and Developers exploit/integrate legacy IT, instead of removal
• Streamlines design and development processes; assists DevOps, SDLC

£150 to £1,100 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.churan@lowcodeminds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

297513390209186

Contact

Simon Churan
+44 7454552606
simon.churan@lowcodeminds.com

Planning

• Planning service: Yes
• How the planning service works: Appian Professional Services and the Appian Cloud team will work with each customer to ensure appropriate hosting infrastructure resources are allocated to meet anticipated usage needs and that the customer’s preferred primary and secondary data-processing and -storage regions/zones are established with Amazon Web Services; ensure customer resources for application design, application administration, and interaction with our support team have been allocated and trained; plan for, configure, and implement the customer’s initial business application on the Appian platform; and define, plan for, and execute any needed data migration.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Amazon Web Services as Infrastructure-as-a-Service (IaaS) hosting for Appian Cloud

Training

• Training service provided: Yes
• How the training service works: Appian offers a range of eductional services to meet the needs of everyone involved in an Appian project within your organisation.; From Analyst to Developer, Administrator to Architect, Appian can provide the right training to suit you.; In addition with our Appian Certification Programe we provide Relevant, Reliable, Standards based training for all; Appian Developers from Analyst through to a Certified Lead Developer so you can be assured that your developers; are trained to the highest standards. All our training can be done either online or through Instructor lead onsite or remote learning.; We can tailor the training to suit your needs.; More Information can be found in our Service Definition Document.
• Training is tied to specific services: Yes
• Services the training service works with: Appian Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Appian can assist each customer in initially migrating to the cloud as discussed in our preceding response and can also provide support to transition an existing customer from an Appian Cloud deployment to an on-premises installation, should such a migration be required.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Appian Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Appian works with our customers, using our proven agile implementation approach, to deliver projects incrementally through a series of short (typically two-week) product delivery sprints/iterations, each of which results in a small piece of tested and working product. These sprints allow teams to decompose the release plan scope into small pieces to create solvable problems. The goal is to always keep releases small in order to release frequently and gain fast feedback.; ; Since each delivery sprint results in a piece of working product, within the sprint the team completes all necessary activities including analysis, design, development, testing, and any revisions necessary to get the item to the point of “done.” Our approach eliminates the need to set up separate sprints, in a waterfall fashion, for each of these activities and thus speeds feedback cycles and deployment times and reduces risk.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Appian Cloud support includes all hosting, infrastructure, and system management tasks, as well as activities around platform (not application) administration, patch deployments, software upgrades (Appian software, operating system, and any other supporting applications), and backups. Cloud support also includes “Standard” help desk services for customer-chosen points of contact.

Service scope

• Service constraints: None aside from any listed in the Appian Cloud subscription agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: With "Standard" support, the response-time range is within one business hour for Priority 1 (critical) issues to within twelve business hours for Priority 4 (minor) issues. The term "business hours" refers to Appian's standard Product Support hours within the European Union (EU), which are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding Appian holidays. For "Premier" support, the response-time range is within 15 minutes for Priority 1 issues to within 8 hours for Priority 4 issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our comprehensive services deliver maintenance, support, and product updates to Appian customers, partners, and distributors.; Specifically, we offer our customers three levels of customer support: Standard, Advanced, and Enterprise.; ; Appian support is accessible via phone or e-mail, as well as over the web. Additionally, Appian provides a single portal for our clients and partners via the Appian Community portal, that delivers an integrated customer experience for knowledge management, discussion forums, Centre of Excellence documentation, product updates, software downloads, application and template downloads, logging support cases, licensing, documentation, and online training. Updates and new releases of the licensed software are included with Appian Product Support.; ; In the United Kingdom, Appian Standard Product Support hours are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding Appian holidays. Premier support includes 24-hour assistance for critical issues.; ; The Appian Product Support team operates in a “flat” organisational structure, whereby any engineer may assist any customer with any issue; and the Product Support engineer assigned to an issue at the time of help desk “ticket” creation retains ownership over the given case through to resolution/closeout.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Appian Cloud Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UK Assessment & Certification Services Limited
• ISO/IEC 27001 accreditation date: 28/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Our service Account teams, supply chain, employees, associates, resource pools reflect the diversity of the UK population, and of the people who use our services. We actively involve our diverse employees from different ethnic backgrounds/minorities, genders, disabled people and LGBTQQIAAP community in selection and retention panels/processes, therefore removing the potential for unconscious bias during the interview, search, selection, performance review and job promotion processes and increasing retention. Our hiring managers are trained using ACAS Equality and Diversity tools. We work with our Partners to deliver forums and focus groups for equality, gender, LGBTQ+ and inclusivity to share experiences, educate, highlighting ways to overcome challenges. These inclusive forums will provide a safe space for workers/colleagues to share stories and support. We will work with community leaders and stakeholders involved in these organisations, to help co-create our initiatives and subject matter areas for presentation. We will advertise our jobs on sites focused on diversity and inclusion. We use gender neutral language in all advertising copy and promotional materials, to encourage diverse and inclusive applications. We support/participate in enterprises focused on increasing the number of women in technology roles aiming to narrow existing gender gap. To increase the number of women in our workforce and to reduce the gender pay gap, we: • use anonymous/blind CV resumes, objective criteria for evaluating candidates. • provide training and education to our hiring managers and employees to raise awareness about unconscious bias and its impact on decision-making. • include multiple women in shortlists for recruitment and promotions. • conduct regular equal pay audits. • use skill-based assessment tasks to encourage fairness. • use structured interviews for recruitment and promotions to avoid unfair bias. Our Apprenticeship scheme is aligned to our Disability Confident commitment; we will guarantee disabled candidates an interview if the basic apprenticeship criteria applies.

  Wellbeing

  We have identified the needs of our workforce and local communities, worked with health professionals (also using our Occupational Health service providers) and workforce representatives/community leaders, conducting surveys, holding focus groups, and talking to community leaders to provide our Care Wellbeing Support Programme, supporting the Mental Health at Work Plan: our volunteers and certified partner organisation provide health and wellbeing support for our temporary workers, internal staff and local communities; • Mental health Wellbeing & Floor Walking / Desk-Side Mental Health First Aider (pastoral support for disadvantaged groups; helping to reduce stigma surrounding mental health conditions) Healthy living Financial and legal wellbeing and Fair Work Planning 24/7 GP consultation Smoking cessation Mental & physical health support & confidential helpline, especially during Covid-19 remote working/recovery Burnout prevention Life events counselling Team Coach (confidential work-based safe environment coaching support) Get fit programme, healthy eating at home Diet support/Healthy diet at work Financial/Legal guidance The programme is monitored quarterly to take feedback from participants to help us drive improvements. We especially focus on the feedback from individuals with mental health problems. Our internal volunteers are professionally trained to deliver mentoring and support. We work with local community organisations such as The Rainbow Project, Action Mental Health and Inspire Wellbeing, who provide support and resources to support underrepresented communities. We work with Cancer Pledge who aims to abolish the stigma and insecurity that exist for people with cancer in the workplace. They stand together to provide a more open, supportive, and recovery-forward culture at work for all. We recently joined the pledge, in our continuous commitment to be inclusive and to create a supportive environment for our employees and candidates. We are committed to continuously raising awareness and creating specific policy and programs, to accommodate specific needs of cancer patients and caregivers in workplace.

Pricing

• Price: £150 to £1,100 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.churan@lowcodeminds.com. Tell them what format you need. It will help if you say what assistive technology you use.