Invenio Business Solutions Ltd.

Council Revenue Prediction

The service is a digital offering from invenioLSI to enable local governments with forecasting revenues with macroeconomic data to proactively plan collections by using data science on data in SAP systems and regime-based models.
It is available in 3 variants:
Discovery – Consulting Services
Alpha – Prototype
Beta - Implementation

Features

• Create data sufficiency for citizen payment and collections data
• Create data sufficiency for required macro-economic data
• Generate revenue prediction
• Visualise Forecast by Citizen - demographic
• Visualise Forecast by Post Code/other demographic segments
• Visualise top contributors to revenue realization and forecasts
• Data-driven, machine learning capability

Benefits

• Plan revenue realisation
• Estimate revenue collection by demographics/other attributes
• Plan communication strategies for enhanced revenue collection

£375 to £1,510 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenders.uk@inveniolsi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

297772963116412

Contact

Chandan Vashista
+44 3304401800
pstenders.uk@inveniolsi.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Discovery – Consulting – Not Applicable; Alpha – Prototype - SAP Analytics Cloud/Others; Beta – Implementation - SAP Analytics Cloud, SAP BW4HANA, SAP Data Services
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: This technology implementation will have 3 alternatives, per customer license estate:; 1) SAP infrastructure exists and will use the same ; 2) Procure new SAP infrastructure ; 3) No SAP but use open source/other tech stack pilot; • Application maintenance, access, security, data protection, all other policies will be managed under the customer’s existing policies and application operation procedures.; • In case of 1 & 2 -all the technical and support features of SAP cloud products will be available as part of the service; • Procurement of SAP licences can be facilitated as part of this service at the time of contract
• System requirements:
  • VM with installed BW4HANA
  • SAP Analytics Cloud
  • SAP Data Services
  • Jupyter Notebook, Python Libraries

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: InvenioLSI has a pre-defined Service Level Agreements. Below is a sample set of SLAs. These can be mutually discussed and agreed as per customer needs. Normal Support window is during business hours (9 am to 5 pm) on weekdays; but we can provide for the extended support for critical production (Severity 1 issues) beyond business hours and over the weekends. Priority Level Response Time Resolution Time Severity 1: P1 15 minutes 4 Hours Severity 2: P2 30 minutes 8 Hours Severity 3: P3 2 business hours 3 Business days Severity 4: P4 4 business hours 5 Business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: InvenioLSI uses ITIL support methodology, a systematic, professional approach to the management of IT services. ITIL defines 4 categories of processes that form the basis of service management: incident management, problem management, change management and release management. Support levels can be categorised as L1, L2 and L3 Support. At a high level, L1, L2 and L3 can be mapped as:; L1: Application operations and monitoring, categorisation and logging of tickets, fixing known/commonly occurring issues, escalating issues to next level within SLA timelines in absence of a known resolution.; L2: Application production support, problem management, configuration management, escalated incident management for tickets escalated from L1 team.; L3: change and release management, SLA management, escalated incident management for tickets escalated from L2 team, minor enhancements, bug fixes.; There could also be a L4 support required which is related to the product/license providers. This is covered in the support costs with the licenses.; The costs for services depend upon the chosen support model. The typical support models could be ticket-based support, or capacity-based support model and/or any alternate model based on customer requirements. Yes, a technical account manager will be assigned to each of the customer organisations.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We prefer to have our users start with a show-and-tell training in which:; a) The deployed functionality can be made accessible to the user roles designated to view revenue forecasting and analysis.; b) Output dashboards will be explained in detail to the requisite audience.; c) Operation of the data science model will be showcased with the attributes, error rate, output, and ways to re-run the model with new data.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data can be extracted into external files using report and built-in export tools.
• End-of-contract process: As a SaaS-based offering, invenioLSI will provide full technical support and maintenance of the solution and systems within applicable data centres. This includes all upgrades (performed on a quarterly cycle), bug fixes. An exit plan will be determined on a case-by-case basis, with steps and charges discussed and mutually agreed to.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service can be accessed using available mobile app for iOS and android devices. Mobile service is designed by using responsive pages, which allows it to be consumed on mobile devices. The service has pre-configured screen size of various devices, and the visualisations are aligned based on screen resolution. This allows users to consume the service from any device without any additional efforts. ; Desktop service is accessed using web browser. Desktop service uses canvas, grid, and responsive pages. You can mix and match story pages designed for a web browser on a desktop computer, with pages specific to mobile.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service interfaces use web-based browser for desktop users to access the service URL. Mobile app for iOS and Android devices can be used to access the service on mobile.
• Accessibility standards: None or don’t know
• Description of accessibility: NA
• Accessibility testing: NA
• API: No
• Customisation available: No

Scaling

• Independence of resources: The service is based on SAP BW/4HANA and SAP Analytics cloud. BW/4HANA is SAP’s next generation data warehouse product, which is optimized for the SAP HANA platform and inherits the high performance, simplicity, and agility of SAP HANA. The in-memory SAP HANA platform is capable of handling high resource demand placed by the users.

Analytics

• Service usage metrics: Yes
• Metrics types: The monitoring tool is available, which provides variety of charts and reports for gaining insight into the state of the system. The tool provides overall overview, system usage by storage, system usage by user, and detail trace.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Reporting tools or standard export tools - depending on the data.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Microsoft Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All SAP Cloud systems are configured to use secure communication in accordance with the protection requirement of the transmitted uses at least 128-bit symmetric key or 2,048-bit asymmetric key, as well as strong and internationally recognized algorithms.
• Data protection within supplier network: Other
• Other protection within supplier network: SAP Analytics Cloud applications employ several security measures :; • Protection of insider threats with encryption through a 128-bit or higher TLS connection.; • Avoidance of risky plug-ins by using browserbased administrative functions, such as password resets.; • Guard against “phishing” and “pharming” by using email encryption and regular virus scans.; • Protection against improper logins by requiring user logins each time the application is opened, with a one-way salted hash based on current encryption or Customer controlled Single Sign On (SSO). logins.; • Providing best practice security at all levels: function, transaction, field, data

Availability and resilience

• Guaranteed availability: The SAP Analytics Cloud platforms are contractually available to customers for 99.5% of the time. Any potential refunds would be managed on a case-by case-basis directly with SAP.
• Approach to resilience: Available on request to SAP Cloud Analytics
• Outage reporting: All SAP data centre outages are reported via emails to designated customer contacts and through the customer support portal you can view dashboards on service stats and availability.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Granting system access whether through direct access for business users, support personnel or via interfaces is under the direct control of the authorized administrator. They oversee administration and activity including the maintenance of login ID's and user permissions within the system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: International Accreditation Forum and National Accreditation Board for Certification Bodies
• ISO/IEC 27001 accreditation date: 27/03/2023
• What the ISO/IEC 27001 doesn’t cover: Only the clause A.14.2.7 (Outsourced software development) has been excluded since invenioLSI does not outsource software development
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 20000-1:2018
  • ISO 9001:2015
  • ISO 27701:2019
  • ISO 22301:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: InvenioLSI has a defined business management system which encompasses the required management policies and controls governing both quality (as required by ISO 9001) and information security (as required by ISO 27001). This is assured by annual external audits to maintain the accreditation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The SAP Analytics Cloud solutions are updated and innovated quarterly and all changes to the solution are delivered as a combination of optional features and mandatory corrections/features. All changes are tested thoroughly before being released to customer instances, and all updates are applied first to a preview instance 30 days prior to the release into production. This allows for customers to carry out testing themselves against business processes and identify any potential issues before application to the live environment.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: From SAP side, vulnerability scans are performed at a minimum four (4) times a year, to ensure controls are met in compliance and certification audits. SAP ensures the usage of an adequate internal or external CERT advisory service for information about new security threats. All security incidents are submitted and SAP follows escalation procedures. The security incident management process is aligned with ISO/IEC 27035:2011 principles. Infrastructure security patches (OS, hypervisor, etc.) are applied by the Security Patch Management process. Application- and DB Security Patches are applied by the Cloud Maintenance process.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: SAP has Security Information and Event Management systems (SIEM) for analysis, reporting and alerting. All critical systems and infrastructure components within the SAP Cloud need to log relevant data, which is stored for a minimum of six (6) months. This is ensured via the security configuration compliance checks and event monitoring. General security monitoring is performed 24x7 for all activities. Resulting warnings and alerts are processed via ticketing system and critical events are handled according to the incident management process.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All security incidents are submitted to formal event reporting and SAP follows escalation procedures based upon nature and scope of an incident. SAP leverages security incident management processes to enable the restore of service operation as fast as possible, to minimize the adverse impact on business operations, quickly controlling vulnerabilities. Security incidents are monitored and tracked in cooperation with defined communication channels until resolved. A Breach is a confirmed security incident in which sensitive, protected, personally identifiable information (PII) or confidential data is: exposed, transmitted, copied, viewed, stolen or used by an individual or a group unauthorized to do so.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  invenioLSI does follow various environmentally sustainable policies. To implement and track the same, we have an initiative called Environmental Management System (EMS), which is to provide invenioLSI with a framework to continue to maintain and operate in compliance with applicable federal, state, and local environmental laws, regulations, and permits as well as corporate policies.; invenioLSI aims to achieve net zero carbon emissions by 2030, working collaboratively to promote a responsible attitude to green IT throughout the life of this framework, ensuring waste, energy consumption and carbon emissions are minimized/reduced.; Reducing the negative environmental impact of potential services:; • Many of our local operations support initiatives for reducing power and water usage and monitoring waste reduction in our offices, these range from paper and plastic recycling to water filtration and office lighting efficiency systems.; • Promoting the implementation of cloud-based products and solutions to reduce the BBC’s environmental impact and make them more sustainable, e.g., eliminating hardware, paper, and associated materials.; • Actively promoting the use of cloud-based collaborative tooling and technologies, such as video conferencing software, to save time, reduce travel needs and minimise carbon emissions, and also facilitate quicker, more productive, and collaborative meetings with key stakeholders.; • Through our strategic alignment and partnership with SAP, we support their own FY2025 environmental and energy objectives to reduce carbon emissions and energy consumption and phase out single-use plastics.; Carbon footprint consumption reports:; • Scope 1 (fuel and processes) and Scope 2 (purchase electricity) emissions for the assets we operate; • Monthly and cumulative total for each fuel or energy type; • A converted cumulative carbon equivalence (CO2e Kg) and cumulative energy use (kWh) total for each fuel or energy type; • A total company carbon equivalence and energy use for the year to date

  Covid-19 recovery

  Some of our employees were infected, hospitalised and even succumbed to COVID-19. Examples of measures taken by the company are shown below:; • We have a COVID-19 Action Committee formed to be in touch with employees and their families; • We protected the physical and mental well-being of people by engaging with local community support; • We donated funds to local UK NHS charities and governments to support the COVID-19 recovery efforts; • We arranged vaccine campaigns for employees; • We announced paid holidays for employees attending vaccination appointments; • We offered special additional leave for employees going through COVID-19 related challenges; • We provided hospitalisation assistance and medical care required for invenioLSI employees which fell beyond insurance coverage; • And, in our opinion, most importantly we provided employment to spouses in the event of the unfortunate demise of our employees.

  Tackling economic inequality

  As part of tackling economic inequalities, Invenio is involving SMEs organisations as subcontractors to deliver part of the business outcomes. This will enable economic opportunity for SMBs.; Apprenticeship and trainee programmes. We are working with UK universities to increase placements and career opportunities. We are involved in research programs through programs such as KTP, Smart Grants.; Sourcing locally – invenioLSI is helping local employment generation by hiring staff and suppliers who are locally based to our customers. This promotes revenue generation to local community, but in support carbon reduction and sustainability.

  Equal opportunity

  invenioLSI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state, or local laws and ordinances.; invenioLSI’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

  Wellbeing

  invenioLSI practice and ensure wellbeing at 2 different levels:; ; 1. Employee Wellbeing – We have inculcated flexibility in our HR practices and employee welfare initiatives, which allows them to take time off and balance their personal and professional growth. An example could be flexible work hours, location and even job description, if the skill set of an employee justifies.; There are special initiatives such as consultations, physical health check-ups for staff, and health insurance coverage for employee well-being. We also understand the pitfalls of “All work; No play” can bring the morale and motivation down. Hence, we ensure to reward employees to engagement activities such as, yoga sessions on every Friday afternoon, offsite retreats, fun activities and so on.; ; 2. Societal well-being – invenioLSI is involved in implementing technical solutions which promotes social well-being, such as working with governments (both state and local) universities and NHS trusts. We have solutions which can help collect and distribute tax revenues for promoting social good.; Similarly, we have solutions for identifying and addressing socially vulnerable group of people, such as child abuse, troubled families and so on. Our offerings are directly promoting social wellbeing for the citizens.

Pricing

• Price: £375 to £1,510 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenders.uk@inveniolsi.com. Tell them what format you need. It will help if you say what assistive technology you use.