TRIBAL BUSINESS SOLUTIONS LIMITED
Tribal - IT Services
Tribal Business Solutions provides secure, compliant managed IT and cloud services tailored for public‑sector environments. We deliver end‑to‑end IT management, cloud provisioning, cybersecurity, monitoring, user support, and strategic technology consultancy, ensuring resilience, operational continuity, and alignment with government standards, frameworks, and assurance requirements.
Features
- Managed cloud operations, monitoring, optimisation, and governance
- Cloud migration planning, readiness assessments, and risk mitigation
- Secure setup, configuration, and controlled cloud deployment
- Identity and access management aligned to least‑privilege principles
- Security services including threat monitoring and vulnerability scanning
- Infrastructure performance and resilience testing
- User training and cloud operations enablement
- Ongoing support, incident management, and service request handling
Benefits
- Reduced operational risk through secure, compliant cloud adoption
- Improved service reliability via proactive monitoring and optimisation
- Faster migration timelines through structured planning and delivery
- Strengthened security posture with continuous threat detection
- Increased performance visibility through validated infrastructure testing
- Reduced downtime with resilient disaster recovery planning
- Enhanced staff capability through targeted training programmes
- Optimised resource utilisation through ongoing support and tuning
- Improved compliance alignment with government frameworks
- Greater operational efficiency through centralised cloud management
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
2 9 7 8 7 9 0 2 6 7 6 4 9 5 1
Contact
TRIBAL BUSINESS SOLUTIONS LIMITED
Nathan Churchman
Telephone: 01245 975566
Email: bizdev@poweredbytribal.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- Our service is delivered primarily through remote support channels, with onsite attendance available by prior agreement and subject to scheduling and location constraints. Service availability may vary during public holidays, and planned maintenance windows may be required for updates, security patching, or infrastructure changes. Cloud platform performance and availability are dependent on the underlying cloud provider’s service levels. Some activities, such as security testing or access configuration, may require buyer‑provided approvals or administrative permissions. Migration timelines may be influenced by the quality and completeness of existing documentation and environments. Third‑party integrations are subject to vendor compatibility and technical limitations.
User support
- Email or online ticketing support
- Yes
- Support response times
- Our SLA’s are tailored and aligned with the support packages.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Essentials:
UK Service Desk (Phone, Email, Portal),
Remote Support for end users,
New User Onboarding and Leave Offboarding,
Online Ticketing Portal and Knowledge Base,
Chargeable Onsite Support,
Monthly Service Report,
24/7 Proactive Device Health Monitoring,
Microsoft OS and App Patch Management Monthly,
Managed Endpoint Detection and Response (EDR)* (requires certain license),
Microsoft 365 Security Hardening,
End User Device Security Hardening.
Note items listed in the higher packages are available as bolt-ons to essentials.
Enhanced
All features of Essentials plus:
Discounted Onsite Support,
Quarterly Strategic Review,
Microsoft OS and App Patch Management Fortnightly,
Common 3rd Party Application Patching,
Protective Web Filtering,
Advanced Email Threat Protection (M365),
Microsoft 365 Cloud Backup.
Note items listed in the higher packages are available as bolt-ons to enhanced.
Premium:
All features of both essentials and enhanced aswell as:
Monthly Strategic Business Review,
Security Awareness Training and Phishing Sims,
Workstation Cloud Backup,
24x7x365 Security Monitoring & Threat Hunting SOC,
Regular Vulnerability Assessments.
A Technical Account Manager Point of Contact is provided for each package.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft Licenses/Microsoft Azure/M365 Tenants/Watchguard/Cybersmart/Exclaimer/Heimdall Security
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £880.00 | £880.00 |
| Senior enterprise architect | £880.00 | £880.00 |
| Lead enterprise architect | £880.00 | £880.00 |
| Principal enterprise architect | £880.00 | £880.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £880.00 | £880.00 |
| Network architect | £880.00 | £880.00 |
| Lead network architect | £880.00 | £880.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £640.00 | £640.00 |
| Lead security architect | £640.00 | £640.00 |
| Principal security architect | £640.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £880.00 | £880.00 |
| Solution architect | £880.00 | £880.00 |
| Senior solution architect | £880.00 | £880.00 |
| Lead solution architect | £880.00 | £880.00 |
| Principal solution architect | £880.00 | £880.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £880.00 | £880.00 |
| Technical architect | £880.00 | £880.00 |
| Senior technical architect | £880.00 | £880.00 |
| Lead technical architect | £880.00 | £880.00 |
| Principal technical architect | £880.00 | £880.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £640.00 | £640.00 |
| Principal cyber security audit and assurance | £640.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £640.00 | £640.00 |
| Lead cyber security governance and risk manager | £640.00 | £640.00 |
| Principal cyber security governance and risk manager | £640.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £640.00 | £640.00 |
| Lead cyber security monitoring | £640.00 | £640.00 |
| Principal cyber security monitoring | £640.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £640.00 | £640.00 |
| Lead cyber security incident response | £640.00 | £640.00 |
| Principal cyber security incident response | £640.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £640.00 | £640.00 |
| Lead cyber security vulnerability management | £640.00 | £640.00 |
| Principal cyber security vulnerability management | £640.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £640.00 | £640.00 |
| Lead cyber security digital forensics | £640.00 | £640.00 |
| Principal cyber security digital forensics | £640.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £640.00 | £640.00 |
| Lead cyber security penetration testing | £640.00 | £640.00 |
| Principal cyber security testing | £640.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £640.00 | £640.00 |
| Lead cyber security secure systems architecture and design | £640.00 | £640.00 |
| Principal cyber security secure systems architecture and design | £640.00 | £640.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £540.00 | £540.00 |
| Change and release analyst | £540.00 | £540.00 |
| Change and release manager | £540.00 | £540.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £370.00 | £370.00 |
| End user computing engineer | £370.00 | £370.00 |
| Senior end user computing engineer | £370.00 | £370.00 |
| Lead end user computing engineer | £370.00 | £370.00 |
| Principal end user computing engineer | £370.00 | £370.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £370.00 | £370.00 |
| IT service manager | £370.00 | £370.00 |
| Senior IT service manager | £370.00 | £370.00 |
| Head of IT service management | £370.00 | £370.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £370.00 | £370.00 |
| Major incident manager | £370.00 | £370.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £540.00 | £540.00 |
| Infrastructure engineer | £540.00 | £540.00 |
| Senior infrastructure engineer | £540.00 | £540.00 |
| Lead infrastructure engineer | £540.00 | £540.00 |
| Principal infrastructure engineer | £540.00 | £540.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £440.00 | £440.00 |
| Infrastructure operations engineer | £440.00 | £440.00 |
| Senior infrastructure operations engineer | £440.00 | £440.00 |
| Lead infrastructure operations engineer | £440.00 | £440.00 |
| Principal infrastructure operations engineer | £440.00 | £440.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 237a560a-ccf6-4fe5-be0d-f817cc6a9c00
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Dd0ec8ab-a454-46a1-b3b3-dbe949709e16
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bizdev@poweredbytribal.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.