FAVA HEALTH LTD

Fava Genomics Results Portal

Fava Genomics Results Portal is a cloud-based service that enables patients and citizens to securely view and understand their genomic test results. It presents genomic information in a clear, accessible, and user-friendly way, supporting engagement, understanding, and participation in population-clinical genomics services and research initiatives.

Features

• Secure web-based access for individuals to view their genomic results
• Clear, plain-language presentation of genomic results and explanations
• Patient-controlled sharing of genomic results with clinicians when needed
• Contextual launch from existing patient portals or digital health services
• Accessible design supporting a wide range of user needs
• Secure authentication to protect personal genomic information
• Audit logging of user access for transparency and trust
• Responsive web interface usable across common devices
• Configurable content to support different programmes and studies
• Cloud-hosted platform supporting large population-scale access

Benefits

• Easily understand personal genomic results without specialist knowledge
• Access genomic results securely anytime, anywhere
• Share genomic results with clinicians when needed
• Feel more confident discussing genomic results with healthcare professionals
• Engage more actively in healthcare and research participation
• Reduce reliance on clinical appointments for basic result understanding
• Access genomic information in a clear, consistent format
• Make informed health and lifestyle decisions using genomic information
• Use the service alongside existing patient portals
• Build trust through transparent access to personal genomic information

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at videha@favahealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

297933412083338

Contact

Videha Sharma
07735360958
videha@favahealth.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service can be launched in context from existing patient-facing digital services, such as electronic health record patient portals or national health apps, where supported. It may also operate independently as a secure web portal for citizen-facing genomic result delivery, population genomics programmes or research studies.
• Cloud deployment model: Hybrid cloud
• Service constraints: The service is delivered as a managed, cloud-based web application and does not require specific local hardware. Planned maintenance and updates are carried out periodically and scheduled to minimise disruption to users. Short periods of reduced availability may occur during maintenance, with advance notice provided where possible. Where the service is launched in context from other patient-facing digital systems, availability may depend on the configuration and capabilities of those systems. Internet connectivity is required to access the service.
• System requirements:
  • Modern web browser with JavaScript enabled
  • Secure internet connection for cloud service access
  • User authentication via individual user credentials
  • Secure access to personal genomic results
  • Secure email access for notifications or result sharing
  • Support for standard healthcare data formats and identifiers
  • Compatibility with common patient portals where contextual launch is used
  • Buyer- or programme-managed user devices
  • Assistive technologies supported through modern browsers
  • Compliance with local information governance and security policies

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to support queries within one business day during UK business hours (Monday to Friday). Support requests received at weekends or on public holidays are monitored and will be responded to on the next business day.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Fava Genomics Results Portal is provided with a standard support service included in the subscription price. Standard support is delivered via email during UK business hours (Monday to Friday) and covers general usage queries, issue reporting, and assistance related to access and use of the service. We aim to respond to support requests within one business day.; ; At this stage, all customers receive the same standard level of support at no additional cost. There are no separate tiered support packages published as part of the framework offering. Support for individual users is typically coordinated via the commissioning organisation or programme team, rather than directly with end users.; ; A named service or technical contact may be provided to support delivery, coordination, and escalation, depending on the scope of the call-off contract. Where required, enhanced support arrangements — including prioritised support, extended hours, or dedicated technical oversight — can be agreed and priced separately at call-off. Support is delivered by the Fava team, with access to appropriate technical expertise where required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Fava Genomics Results Portal supports onboarding through a structured, programme-led approach tailored to population genomics and research use cases. During implementation, support is provided to programme teams, digital or informatics teams, and delivery partners to configure the service, manage access, and prepare user-facing content in line with programme objectives and information governance requirements. This includes implementation guidance, configuration support, and technical documentation.; ; For end users, such as patients or citizens, the service is designed to be intuitive and easy to use with minimal training required. Users are supported through clear on-screen guidance, plain-language explanations, and user documentation provided digitally. Where appropriate, online guidance materials or short demonstrations can be made available to support engagement and understanding. Onsite training is not provided as standard but can be agreed where required as part of a call-off contract. This approach supports scalable rollout while promoting accessibility, independence, and confidence for users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, buyers can request the extraction of data held within the service that relates to their programme or population. Data will be provided in a structured, commonly used electronic format suitable for reuse, archiving, or transfer to another service. The specific format and method of transfer will be agreed with the buyer to align with the nature of the data, local requirements, and information governance policies.; ; Data extraction is coordinated by Fava as part of the contract close-out process to ensure accuracy, completeness, and secure handling. Where appropriate, data may be provided via secure file transfer or agreed interfaces. Documentation can be supplied to support understanding of the extracted data. Following confirmation that data has been successfully extracted, remaining customer data will be securely deleted from the service in line with agreed retention periods and applicable data protection requirements.
• End-of-contract process: At the end of the contract, the service will be closed down or transitioned in line with the agreed contract terms. Standard close-out activities included within the contract price cover coordination of contract termination, removal of user access, and support for buyer-requested data extraction in a structured electronic format. Where appropriate, Fava will work with the buyer to agree a short transition period to support an orderly exit, including confirmation of timelines and responsibilities.; ; Following confirmation that data has been successfully extracted or transferred, remaining customer data will be securely deleted in accordance with agreed retention periods and applicable data protection requirements. Additional services beyond the standard close-out process may be provided by agreement and at additional cost. These may include extended transition support, bespoke data extraction formats, additional documentation, or technical assistance to support migration to alternative services. Any additional costs would be agreed with the buyer in advance. This approach ensures a clear, transparent, and responsible end-of-contract process, supporting data portability and continuity for population-level programmes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is delivered through a responsive web interface designed to work across desktop, tablet, and mobile devices. Core functionality is consistent across device types, including secure access to genomic results and supporting information. On smaller screens, content is presented in a simplified, vertically stacked layout to support readability and ease of navigation. Some advanced visual elements may be displayed differently to optimise usability on mobile devices, but no functionality required to access or understand results is restricted to desktop use.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a secure, web-based user interface designed for patients and citizens. The interface presents individual genomic results in a clear, structured, and accessible format, using plain language and visual summaries to support understanding. Users can securely log in to view their results, explore supporting explanations, and access relevant contextual information. The interface is designed to be responsive and usable across common devices and browsers. Where supported, the service can be launched in context from existing patient-facing digital services, while remaining usable as a standalone web portal.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface has been co-designed with end users, including patients and citizens, and has undergone iterative usability testing focused on clarity, comprehension, and ease of use for non-specialist audiences. Testing to date has focused on general usability and accessibility-informed design rather than formal testing with specific assistive technologies (such as screen readers). Accessibility considerations have been incorporated into interface design decisions, including layout, language, and visual presentation. Further testing with users of assistive technologies can be undertaken as the service evolves or where required by a buyer.
• API: Yes
• What users can and can't do using the API: The service provides application programming interfaces (APIs) to support secure integration with other digital services involved in delivering genomic results to patients and citizens. APIs are used by authorised technical teams acting on behalf of the buyer, such as IT teams or implementation partners, rather than by end users. Through the API, authorised users can set up and manage integrations to enable secure retrieval, presentation, and contextual launch of genomic results within patient-facing portals or digital services. This may include configuring data exchange with upstream genomic or programme systems and enabling patient-controlled sharing of results. Where appropriate, integrations may align with relevant healthcare interoperability standards (for example HL7 FHIR), depending on local requirements. The API supports controlled updates to integration and configuration settings. End users, such as patients or citizens, do not interact directly with the API and cannot modify API behaviour. Access to the API is restricted to authorised parties as part of agreed implementations.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised to reflect the needs of different population genomics programmes, research studies, or commissioning organisations. Customisable elements include presentation of genomic results, explanatory content and language, programme-specific messaging, branding, cohort configuration, and settings for patient-controlled sharing or contextual launch from other patient-facing digital services. This allows the service to be adapted for different audiences and use cases while maintaining a consistent and governed core platform.; ; Customisation is achieved through configuration rather than changes to the underlying software code. Configuration is typically undertaken during implementation, working collaboratively with the buyer and relevant stakeholders to ensure alignment with programme objectives, information governance requirements, and accessibility considerations. Updates to configuration can be made over time to reflect changes in programme scope, content, or user needs.; ; Customisation is carried out by authorised users acting on behalf of the buyer, such as programme leads, digital or informatics teams, or approved implementation partners. End users, such as patients or citizens, do not modify the system configuration directly. They interact with the service through predefined interfaces tailored to their needs. This approach supports local flexibility while maintaining safety, consistency, and appropriate governance.

Scaling

• Independence of resources: The service is delivered as a multi-tenant, cloud-based platform designed to ensure consistent performance for all users. Logical separation is used to isolate programme data and configurations, and service capacity is managed centrally to prevent demand from individual users or cohorts adversely affecting others. The underlying cloud infrastructure is designed to scale to accommodate variations in user access, including peak usage periods. Service performance is monitored to identify and manage potential issues, ensuring reliable access and availability for users across population-scale deployments.

Analytics

• Service usage metrics: Yes
• Metrics types: The service can provide usage metrics to support monitoring and evaluation of population genomics programmes. Metrics may include volumes of user access, such as number of logins, views of genomic results, downloads of result summaries, and use of sharing features. Where appropriate, aggregate usage metrics can be shared with the buyer to support service evaluation, engagement monitoring, and programme governance. Metrics are provided in a way that respects information governance, privacy, and confidentiality requirements.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their personal genomic results directly through the service interface. This includes the ability to download results as a PDF or print them for personal records or sharing with healthcare professionals. Programme-level or aggregated data exports are coordinated by Fava in collaboration with the buyer, using secure electronic transfer methods and formats agreed to meet information governance requirements.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed to be highly available and is hosted on resilient cloud infrastructure with redundancy across core components. Fava targets a monthly service availability of 99.5%, excluding planned maintenance windows agreed in advance with the buyer. Availability is measured at the service interface level. Planned maintenance is scheduled outside of normal working hours wherever possible and communicated in advance. Emergency maintenance may occasionally be required to address security or stability issues. Service availability commitments and service level agreements (SLAs) are agreed as part of each Call-Off Contract. Where availability falls below the agreed service level, service credits may be applied in line with the Call-Off Contract terms. Service credits are typically calculated as a proportion of the monthly service charge and applied against future invoices rather than provided as direct financial refunds.
• Approach to resilience: The service is designed for resilience using a cloud-native architecture hosted on public cloud infrastructure. Core service components are deployed with redundancy to minimise single points of failure, and the platform is designed to scale to accommodate changes in demand. Monitoring is used to identify and respond to service issues and support timely recovery. Datacentre resilience, including physical security, power, cooling, and environmental controls, is provided by the underlying cloud infrastructure provider and operated in accordance with recognised industry standards. Further detail on datacentre resilience and architectural controls can be provided to buyers on request. This approach ensures resilience at both application and infrastructure levels while supporting secure and reliable service delivery.
• Outage reporting: Service outages or significant service disruptions are communicated to buyers through direct notification, typically via email to nominated buyer contacts. Notifications include information on the nature of the issue, expected impact, and progress towards resolution. Follow-up communications are provided once the service is restored. The service does not currently provide a public status dashboard or outage reporting API. Alternative reporting mechanisms can be agreed with buyers as part of the implementation or support arrangements.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Passwordless authentication using secure, time-limited email login links (magic links).
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised Fava staff and approved partners only. Role-based access controls are used to ensure users can access only the functions and data required for their role. Administrative access is protected using strong authentication controls and is limited to named individuals. Access rights are reviewed periodically and removed when no longer required. Support channels are restricted to authorised buyer contacts and verified users, and support requests are handled through controlled communication channels. Actions taken through management interfaces are logged to support accountability and audit where appropriate.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is embedded into the design, development, and operation of the service. Responsibility for security sits with senior leadership, with oversight of risk management, secure development practices, and incident response. The service follows cloud security best practices and is supported by external penetration testing and vulnerability management. Security risks are identified, assessed, and addressed through documented processes, with remediation actions tracked. Information governance and data protection requirements are considered throughout the service lifecycle. Fava is formalising its governance through implementation of a quality management system (QMS) and working towards Cyber Essentials Plus and NHS Digital Technology Assessment Criteria (DTAC).
• Information security policies and processes: Fava maintains a set of information security policies and operational processes designed to protect confidentiality, integrity, and availability of data throughout the service lifecycle. Security responsibility sits with senior leadership, with day-to-day oversight led by the technical leadership team. Roles and responsibilities for information security are defined, including incident management, access control, and risk ownership. Policies cover areas such as secure system design and development, access management, data protection, incident response, vulnerability management, and supplier assurance. These policies are supported by documented processes to identify, assess, and manage security risks, including regular review of system changes and security findings. Compliance with policies is supported through technical controls, secure development practices, and staff awareness. External penetration testing and vulnerability assessment are used to validate the effectiveness of controls, with findings tracked and remediated. Security incidents are logged, investigated, and escalated appropriately. Fava is formalising its policies and processes through the implementation of a quality management system (QMS) and alignment with NHS Digital Technology Assessment Criteria (DTAC). Information security governance is reviewed regularly to ensure policies remain effective and proportionate as the service evolves.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management for the service follow defined internal processes to ensure changes are controlled, traceable, and assessed for risk. Service components, including application code and configuration, are tracked throughout their lifecycle using version control and change records, providing visibility from development through to deployment. Proposed changes are reviewed to assess potential impacts on security, performance, and service reliability, including data protection and access controls. Changes are tested prior to release and deployed in a controlled manner. These processes are being formalised through the implementation of a quality management system, aligned with ISO 9001 and NHS DTAC.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are identified through a combination of external penetration testing, routine security review, and monitoring of relevant threat intelligence. Potential threats are assessed based on severity, likelihood, and potential impact on the confidentiality, integrity, and availability of the service. Identified vulnerabilities are prioritised and tracked to remediation. Patches and mitigations are deployed in a timely manner, with higher-risk issues addressed as a priority. Information on emerging threats is obtained from cloud service providers, security advisories, dependency notifications, and relevant national guidance. These processes are being formalised as part of an evolving quality management system and DTAC alignment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is used to identify potential security or service issues through logging, monitoring, and alerting of key system events. Monitoring focuses on indicators of compromise, abnormal behaviour, and service degradation. When a potential compromise is identified, it is investigated promptly, with appropriate containment and remediation actions taken based on severity and impact. Security incidents are escalated internally and managed through defined response processes. Higher-risk incidents are prioritised for immediate investigation and resolution, with response times proportionate to the nature and potential impact of the issue.
• Incident management type: Supplier-defined controls
• Incident management approach: The service follows defined incident management processes to identify, assess, and respond to incidents in a timely manner. Pre-defined processes are in place for common event types, including service disruption and security incidents. Users can report incidents through agreed support channels, such as email or support requests. Incidents are logged, investigated, and prioritised based on impact and severity. Where required, incident updates and summary reports are provided to buyers, including details of impact, actions taken, and any follow-up measures to reduce the likelihood of recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free, time-limited trial may be provided for evaluation, research, or pilot use, including with NHS partners. The trial includes access to agreed core features of the patient results portal. Production deployment, integrations, and ongoing service commitments are excluded. Trial scope and duration are agreed in advance.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E400540e-72ff-4f29-8dc1-863a714a00a5
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at videha@favahealth.com. Tell them what format you need. It will help if you say what assistive technology you use.