ATOS IT SERVICES UK LIMITED

Atos Microsoft Azure Well-Architected Framework

The Atos Microsoft Well-Architected Framework offers guiding principles for developing high-quality solutions on Azure, centered on five pillars: Operational Excellence, Cost Optimisation, Performance Efficiency, Reliability, and Security. Atos integrates these principles into its cloud consulting, ensuring clients' solutions excel in functionality, cost-effectiveness, and security, aligning with industry best practices.

Features

• Operational automation for streamlined processes and increased efficiency.
• Cost analysis and optimisation to maximise budget utilisation.
• Performance tuning for enhanced application responsiveness and scalability.
• Reliability enhancement through fault-tolerant design and disaster recovery planning.
• Security reinforcement with identity management and access control mechanisms.
• Continuous monitoring for proactive issue detection and resolution.
• Scalability planning to accommodate growing workloads and user demand.
• Data encryption and privacy measures for enhanced information security.
• Compliance adherence with industry regulations and standards.
• Customised solutions tailored to specific business requirements and objectives.

Benefits

• Enhanced operational efficiency through streamlined processes and automation.
• Maximised cost savings with optimised resource utilisation and budgeting.
• Improved application performance for enhanced user experience and scalability.
• Increased system reliability with fault-tolerant design and disaster recovery.
• Strengthened security posture with robust identity management and monitoring.

£1,500 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

298167637116176

Contact

Louise Carr
+447733315094
opportunities@atos.net

Planning

• Planning service: Yes
• How the planning service works: At Atos, we guide buyers through a structured planning process leveraging the Atos Well-Architected Framework to implement cloud hosting or software services effectively. Firstly, we engage in thorough consultations to understand the buyer's unique requirements, business objectives, and existing infrastructure. Next, utilising the Well-Architected Framework, we conduct detailed assessments across five key pillars: Operational Excellence, Cost Optimisation, Performance Efficiency, Reliability, and Security. Through this analysis, we identify opportunities for improvement and develop a tailored implementation plan. ; ; Our engagements involve collaborative workshops and reviews with stakeholders to ensure alignment with business goals and industry best practices. We provide expertise in selecting appropriate cloud hosting solutions and software services, considering factors such as scalability, security, and compliance requirements. Additionally, we offer guidance on migration strategies, deployment architectures, and ongoing management practices. ; ; Throughout the planning process, we prioritise transparency and communication, keeping buyers informed of progress and addressing any concerns promptly. Our goal is to empower buyers to make informed decisions and maximize the value of their cloud investments. By following the Atos Well-Architected Framework and engaging in comprehensive reviews, we ensure that implementations are efficient, resilient, and optimised for long-term success.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Azure Cloud platform

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: By leveraging our expertise and proven methodologies, buyers can migrate to the cloud seamlessly, unlock the benefits of scalability, flexibility, and cost-effectiveness while minimising disruption to business operations. which include: ; ; Assessment and Planning: We conduct a detailed analysis of the buyer's environment to identify dependencies, compatibility issues, and migration priorities, and develop a comprehensive migration plan outlining timelines, resource requirements, and contingency measures. ; ; Data Migration: We facilitate the seamless transfer of data from on-premises systems or existing cloud platforms to the target environment. Utilising secure and reliable data migration tools and methodologies, we ensure data integrity and minimise disruption to business operations. ; ; Application Migration: We assist in migrating applications to the cloud, optimising them for performance, scalability, and cost-efficiency. Whether rehosting, refactoring, or rebuilding applications, we prioritise compatibility, functionality, and user experience throughout the migration process. ; ; Testing and Validation: We conduct rigorous testing and validation procedures to verify the integrity and functionality of migrated systems and applications. This includes performance testing, integration testing, and user acceptance testing to ensure a smooth transition to the cloud environment. ; ; Knowledge Transfer: We provide KT to ensure that buyers' teams are equipped with the knowledge necessary to operate effectively in the new cloud environment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Azure: Reliable, scalable, and secure cloud services for seamless migration.

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Atos Managed Cloud Azure accomplishes hosting by establishing and managing a robust landing zone framework through code and deploying Azure services on top of it as per customer’s application architecture and requirements. This framework incorporates guardrails and operational structures designed to address the scalability, security, governance, networking, and identity requirements. The overarching goal is to alleviate challenges while optimising the cloud's benefits ; ; Managed Landing Zone and Azure Services enables the provisioning of landing zones and other application components through IaC and automated workflows in a DevOps framework, ensuring rapid and consistent deployment. This accelerates time-to-value for business units, allowing them to focus on their core activities. ; ; Managed Azure encompasses the skillful administration and control of cloud infrastructure, with a focus on achieving ideal configurations, enhanced security, and long-term operational effectiveness. Hosting of Azure components includes compute resources (like virtual machines, Kubernetes/containers, Azure functions), Network services (Hub/spoke, VPN, Express route).

Service scope

• Service constraints: As such there is no constraint from the service standpoint. Atos may not have complete control over the entire customer's Azure estate, Managed Landing Zone adopts a shared responsibility model. Due diligence is required to establish the clear definitions of responsibilities, demarcation points, requirements, and dependencies. ; ; Role-based access controls, policy assignments, and resource locks are used to safeguard Atos-deployed resources, and the governance wrapper is dynamically applied to customer-deployed resources through deploy-if-not-exist (DINE) policies.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Not applicable

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure CSP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 01/11/2023
• What the ISO/IEC 27001 doesn’t cover: Scope may be provided upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Blackfoot UK Ltd
• PCI DSS accreditation date: 11/12/2023
• What the PCI DSS doesn’t cover: No non-covered scope. Scope may be provided upon request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Atos is a global leader in decarbonised digital services incorporating sustainable practices into our IT services to mitigate against the impact of climate change. This is evidenced by our EcoVadis Platinum Award. We are committed to an SBTi endorsed Science Based Target and are on track to reduce all emissions by 50% between 2019-25 and achieve Net Zero by 2039. Activities to achieve this include: IT Products and Services: We place a 20% sustainability weighting during procurement and use EcoVadis to assess supplier environmental performance. We were awarded “Platinum” status by EcoVadis for the fourth year running in October 2023. Renewable Energy Sources: Since 2018, the electricity purchased for our IT equipment, lighting and some space heating in mainland Great Britain has been from 100% renewable sources. Reduce Energy Consumption: Initiatives include the adoption of remote/hybrid working for employees, leading to a 10% drop in Atos UK&I energy usage between H1 2022 and H1 2023 through the rationalisation of 15 offices. In 2020, we signed up to a group-wide car-fleet agreement to source only electric vehicles with the aim to switch our entire fleet to electric or hybrid by 2025 (70% achievement in 2022). Minimise Electronic Waste: Atos has a circular economy approach to minimise electronic waste and extend the lifespan of its IT equipment ensuring that 100% of our obsolete IT assets are collected, reused, or recycled in a responsible way. The policy approach is based on the ISO14001 certified management system. In the UK we partner with Tier1, an SME specialising in hardware recycling. We will assess each call-off contract from G-Cloud 14 and make commitments that will drive sustainability such as: • Selecting sustainable partners and hosting joint decarbonisation workshops • Delivering environmental volunteering opportunities • Delivering training/education on sustainability

  Tackling economic inequality

  Atos recognises that the IT sector faces employment and skills shortages whilst under-represented groups still face barriers to accessing jobs. According to Prospects.ac.uk (December 2023), less than 8.5% of senior leaders in UK tech are from ethnic minority groups, only 16% of IT professionals are female and less than 9% of all IT specialists have a disability. We have implemented initiatives to tackle economic inequality: Early Career Talent Activities Atos provides work experience placements and STEM outreach to schools/universities to inspire students from different backgrounds across the UK into technology careers. Our Graduate and Apprenticeship programmes are over 18 months and provide experience in project delivery, operations and technical areas. The Atos Graduate Internship and Apprenticeship Community supports members in building up a network across the organisation and provides extra-curricular opportunities. Recruitment Activities We have embedded a fully inclusive and accessible end-to-end recruitment process. Actions include: Our Recruitment professionals to complete ‘Diversity, Equality and Inclusion (DEI) training for HR and Talent Professionals’ to attract a diverse talent pool We use Textio, a writing-enhancement service, to remove gender bias from job adverts We use video and flexible/adjusted interviews to provide support if wanted by people with disabilities including neurodiversity, such as assistive technology and schedule flexibility We organise tech career events and partner with organisations such as Bright Network to target candidates from under-represented groups. Career Development Activities All Atos employees are encouraged to set an Individual Development Plan with access to in-house learning and development resources such as Atos University. We will assess each call-off contract from G-Cloud 14 and make commitments that will tackle economic inequality such as: Creating employment opportunities Collaborating with our partners such as Next Tech Girls and SmartSTEMs to deliver training schemes/programmes to address any identified skills gaps and support skills growth.

  Equal opportunity

  Atos has been recognised as a leading employer in supporting an inclusive workplace through its inclusion in the Times Top 50 Employers for Gender Equality 2023 and our Level 3 Disability Confident Leader status. We continually review and improve our DEI initiatives to ensure we advance our goal. Inclusive/accessible recruitment activities We have embedded a fully inclusive and accessible end-to-end recruitment process. To achieve this, we engaged external partners to provide training to managers/HR to ensure fair recruitment by removing barriers and attracting diverse talent. Inclusive working conditions We create an inclusive working environment where all individuals can thrive and enable Atos to retain diverse talent: Policies: Our policies ensure we support all our employees regardless of their characteristics, enabling everyone to access and pursue opportunities available in Atos. DEI Networks: Our employee-led networks are advocates for equality and change in the workplace and wider society. Business Initiatives: We have initiatives to support under-represented groups’ progress in our workplace such as talent programmes and embedding cultural events into our calendar including International Woman’s Day and Black History Month. Fair Pay Our Diversity Pay Gap Report aligned to the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, is published annually and provides transparent reporting on our progress to create gender and ethnicity balance. Flexible Working Atos is proud to actively support remote/hybrid and flexible working to assist all employees achieve a good work life balance. Beyond this, our Flexible Working Policy outlines the support available to employees and candidates with fluctuating health conditions or care/personal responsibilities. We will assess each call-off contract from G-Cloud 14 and make commitments that will promote equal opportunity such as: Creating employment opportunities for under-represented groups by working with inclusive recruitment partners such as Bright Network Delivering training schemes and programmes for under-represented groups

  Wellbeing

  We are signatories of the Six Standards of Mental Health and invest significantly in the mental health of our employees: Prioritising mental health We provide a comprehensive Employee Assistance Programme (EAP) to all staff including an online GP service, wellbeing toolkits and a free, anonymous 24/7 helpline where employees can get counselling and advice on a wide range of topics including family, financial and legal matters. Promoting positive mental health Our senior leadership team and Mental Health First Aiders act as positive role models, endorsing initiatives like World Mental Health Week. Open culture We drive an open culture where conversations about mental health are supported. Line Managers promote employee wellbeing through monthly 1-2-1s and workload assessment. Should an employee raise a concern over their workload, their Line Manager conducts Individual Stress Risk Assessments and encourages EAP and Stronger Minds helpline use when needed. Holding regular 1-2-1s is a metric Atos Line Managers are appraised on as part of our Performance Management system, ensuring nurturing connections between our managers and employees are embedded as a culture. Increasing organisational capability We partner with third-party specialists in wellbeing and mental health, such as Genius Within, to provide training to our employees. Providing tools and support We provide annual training on subjects such as anxiety and depression, and signpost mental health tools available on our Wellbeing Hub. Tools include links to NHS Mental Health helplines, AXA PPP Wellbeing articles and a Mental Health Toolkit with 19 tips/tools breathing exercises and sleep techniques. Increasing transparency We measure wellbeing in surveys and publish action plans to address employee feedback gathered from the survey. We will assess each call-off contract from G-Cloud 14 and make commitments that will promote equal opportunity such as funding Mental Health First Aiders for the contract delivery team.

Pricing

• Price: £1,500 an instance a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.