Technical Support and Integration Services for Enterprise Social Media platforms
Full end-to-end technical support of Enterprise Social Media platforms, with a particular expertise in IgniteTech's (previously Aurea) Jive software and the Defence Connect platform. We offer ESM platform support, API development, Add-on development, and Integration with Chat services. Platform upgrades and fixes. We are also a Jive License Reseller
Features
- Setup and maintenance of your ESM infrastructure
- API development to maximize functionality and engagement of the platform
- Addon development to maximize functionality and engagement of the platform
- Implementation and Configuration of Jive software
- Migration of Jive ESM platforms to new hosting providers
- Jive Technical Architect
- Jive Partner and Software license provider
- Mattermost Partner and Software license provider
- Element Partner and Software license provider
Benefits
- Continuous service improvements
- Maximum platform exploitation
- Reduced risk of service failure
- Improved reliability
- Smooth transition of platform architecture
- Unparalleled working relationship with IgniteTech and Jive
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
2 9 8 1 7 3 5 7 7 0 6 5 2 8 0
Contact
BOURNE VALLEY SYSTEMS LTD
Jez Ahl
Telephone: +447824849627
Email: jez@bournevalleysystems.co.uk
About your service
- Service categories
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Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
Managed Public cloud
- Managed Public IaaS
Managed Hybrid Cloud
- Managed Hybrid IaaS
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Support arrangements will be agreed with the buyer depending on requirements. The cost of this will depend on specific requirements
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- User support and training, during normal working hours. We can also provide a lead consultant with a strong management and technical background, who has extensive ESM knowledge
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £900.00 | |
| Senior enterprise architect | £1,000.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior infrastructure engineer | £1,000.00 | |
| Lead infrastructure engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead infrastructure operations engineer | £1,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Bf5f0806-2b30-4181-9afe-b9f97d375d2d
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Efeb5767-204d-434d-8d9d-87b0f7f6f1a6
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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