Network Utilities (Systems) Ltd

Censornet Unified Security Service (Email, Web, CASB, MFA)

Web Security, Cloud Access Security Broker (CASB), Email Security, Compliant Email Archiving, and Multi-Factor Authentication on a single unified cloud hosted platform.

Features

• Web and cloud application protection with granular policies
• Comprehensive user activity logging
• Flexible deployment with Cloud Gateway or Software Agent
• Data Loss Prevention across email, web and cloud apps
• Analyse, secure and manage user interaction with cloud applications
• Email Advanced Threat Protection (inc. CEO fraud)
• Email link scanning and time-of-click protection
• Unlimited compliant email archiving
• Instant retrieval of archived email
• Cloud based Multi-Factor Authentication (MFA)

Benefits

• Single dashboard for management of entire security platform
• Highly competitive pricing to other similar services
• Rapidly secure and manage access to web content
• Protect users from inappropriate content and maintain productivity
• Facilitate secure adoption of cloud apps
• Manage access to apps by type
• Manage individual features within apps

£0.40 to £8.55 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

298767259062053

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Cloud and Web applications, ; Iaas/PaaS applications (AWS, Azure, Google Compute Platform), ; Cloud storage applications
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements:
  • Windows Agent: Windows 7 or above 2GB RAM DualCore CPU
  • MAC Agent: OSX 10.9 or above
  • Cloud Gateway: Virtual 4GB RAM 80 HDD 4 CPU Cores
  • Email Security: Mail Exchanger SMTP based email service
  • MFA: Users mobile phone capable of SMS
  • MFA: Microsoft Active Directory
  • CASB: SSL Certifcate deployed Archive

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue. All support costs are included in the monthly or annual price service fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding is all included as part of our fully managed service. This will include training of administrators in the use of the service. Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Log data is available for download on demand throughout - and at the end - of the contract period
• End-of-contract process: Service will cease and all logs can be downloaded

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The dashboard provides a high-level overview of the products that you have subscribed to from the Unified Security Service platform and key metrics from each one, in the form of charts, are displayed underneath. Contact your account manager for details on how to subscribe to the core security products; Web Security, E-mail Security, Cloud Application Security and Multi-Factor Authentication. ; You can use the left navigation strip to move between the main sections of the dashboard; ; ; Products, Analytics, Account Management, Profile, Downloads, System Status and Online Help.
• Accessibility standards: None or don’t know
• Description of accessibility: Administrators can only access the platform via login and password with optional Multi-Factor Authentication included for administrators free of charge.
• Accessibility testing: None as far as we're aware
• API: Yes
• What users can and can't do using the API: A full RESTful API is available. Full documentation can be provided on request.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can configure an extensive set or rules and policies for each individual service within the platform based on a large number of conditions, matches and actions.

Scaling

• Independence of resources: The platform offers true multi-tenancy with isolated schema for each tenant. Distributed agents and gateways for Web Security and CASB ensure guaranteed response times for each customer. CensorNet’s unique architecture is built on the lightweight ICAP protocol with servers deployed in multiple locations worldwide. As a client initiates a HTTP or HTTPS request, it is intercepted by a CensorNet agent (USS Cloud Gateway or USS Endpoint Agent) regardless of browser type. Metadata from the request is then forwarded to the quickest responding cloud server in the form of an ICAP request.

Analytics

• Service usage metrics: Yes
• Metrics types: Full infrastructure and application metrics, eg. Top domains visited, top cloud applications, blocked domains, allowed domains, failed authentications. Full documentation and features available upon request
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Censornet Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data is stored in public cloud with robust security and protection measures in place.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Administrators access their data through the analytics tab of the user interface
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All services are covered by a comprehensive SLA offering 99.999% availability. A copy of the Master Services Agreement that includes the SLA can be viewed at https://www.censornet.com/legal
• Approach to resilience: Censornet use tier 1 datacentres across all its locations and resilience is embedded in every layer of the infrastructure, as well as within the database and application layers. Full information is available on request
• Outage reporting: Service Status is available within the web portal. In the event of an outage email alerts are also provided.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk. Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: All company systems and client services are monitored for availability (and degradation e.g. high CPU or disk space usage). There is also a remote SOC/ SIEM service used for internal monitoring. These are in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Censornet's services may indirectly combat climate change by improving efficiency and reducing energy consumption in organisations:; ; 1. **Cloud-based Infrastructure**: Censornet's services utilise cloud-based technology, which can decrease the need for on-premises hardware and lower energy consumption.; ; 2. **Optimised Network Usage**: Censornet's solutions can streamline network usage, potentially reducing data transfer and energy use.; ; 3. **Enhanced Security**: By securing systems, Censornet prevents disruptions and promotes operational efficiency.; ; 4. **Support for Remote Work**: Secure, remote access helps reduce commuting, cutting carbon emissions.; ; In summary, Censornet supports efficient operations and lower emissions by leveraging cloud technology and optimised network usage.

Pricing

• Price: £0.40 to £8.55 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial includes access to all features and functionality for a period of 30 days
• Link to free trial: Free trial provided after tenant has been set up as each tenant is unique

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.