Softcat Limited

Dogma Sirius Apps

Various Business Applications Solutions used as Add-Ons to your ERP/CRM solution.

Features

• Sirius Payroll- Easy to use HRMC compliant, Affordable Payroll solution

Benefits

• Sirius Payroll - HRMC Complaint, Affordable, Easy to use

£1 a licence

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

298890500134955

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Business Central and Microst D365
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • These are hosted in Cloud
  • Atleast 1 D365 Business Central Essential License required, Power Apps

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 1– Critical -Critical functionality inaccessible, or complete service interruption causing a severe impact on services availability. - 1 hour ; 2– Moderate Critical functionality or network access interrupted, degraded or unusable, having a severe impact on services availability. No acceptable alternative is possible. 2 hours ; 3– Normal Non-critical function or procedure, unusable or hard to use having an operational impact, but with no direct impact on services availability. A workaround is available. 4 hours ; 4– Low Application or personal procedure unusable, where a workaround is available, or a fix is possible. 6 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Web chat is supported for people with visual or cognitive impairments who use a screen reader program such as Windows Narrator, JAWS, or NVDA with Microsoft 365 products
• Onsite support: Yes, at extra cost
• Support levels: Dependant on the level of support provided > Standard, Silver, Gold, Platinum.; ; This we'll range from: 9am-5pm, 3am-5pm, 24x7, Upgrades, consultancy hours, remote administration, data enhancement, Microsoft Advanced Support.; ; All support levels are offered Technical Helpdesk Support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is provided and a training document is provided. Plus support provides training assistance. Videos are also provided for common tasks and set-up.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is a export feature in the product into Excel.
• End-of-contract process: When a contract ends the client owns the data so continues to have full control and access to it. They just can no longer submit payroll to HMRC.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Same interface. Just responsive to the device size.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Application is accessible via Restful APIs
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Testing has done using screen reading devices
• API: Yes
• What users can and can't do using the API: Create, Read, Update, Delete on key records… Pay elements, employees, timesheets.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customer can request to add any additional services, integration as per business requirements depending upon the users needs which will be developed as part of customisation

Scaling

• Independence of resources: The system is controlled by Microsoft in a multi-tenanted environment which protects against other users and provides reliable performance

Analytics

• Service usage metrics: Yes
• Metrics types: User login information.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Dogma

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is a export feature in the product into Excel.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All the data is held within the buyers network. We do not store any client data in our network.
• Data protection within supplier network: Other
• Other protection within supplier network: We do not store any buyer data in our network.

Availability and resilience

• Guaranteed availability: https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf
• Approach to resilience: Disaster reccovery is built into the product. If the data centre is comprimised the services will be made available in another data centre within the same geo-location with the data copied and transferred automatically.
• Outage reporting: E-Mail notifications, Telephone call and dashboard within Azure.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: Conditional Based Access control and Role based access control are also used as well as the MFA.
• Access restrictions in management interfaces and support channels: Conditional Based Access control and Role based access control are also used as well as the MFA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Please ask a representative
• ISO/IEC 27001 accreditation date: Please ask a representative
• What the ISO/IEC 27001 doesn’t cover: Please ask a representative
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: Please speak to a representative
• ISO 28000:2007 accreditation date: Please speak to a representative
• What the ISO 28000:2007 doesn’t cover: Please speak to a representative
• CSA STAR certification: Yes
• CSA STAR accreditation date: Please speak to a representative
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Please speak to a representative
• PCI certification: Yes
• Who accredited the PCI DSS certification: Please speak to a representative
• PCI DSS accreditation date: Please speak to a representative
• What the PCI DSS doesn’t cover: Please speak to a representative
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber security Plus
• Information security policies and processes: Chief Technology Officer makes decisions and has authority to do so. Policies are managed via Noncomformance Reports monitored by the Quality Management Team. This team reports to the CTO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any NCRs are tracked wihin the compliance team and are assessed before approval is granted for the change to the process. Turn around for the assessment is within 24 hours depending on the level of non-conformance.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The service utilises Microsoft Defender which complements your endpoint detection and response (EDR) solution and has been expanded to include vulnerability assessments of containers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Detect risks across managed and unmanaged endpoints with built-in modules and agentless scanners, even when devices aren’t connected to the corporate network
• Incident management type: Undisclosed
• Incident management approach: We have a NCR form which all users report with.; In terms of threat detection. We have a system for logging risks and issues which are dealt with via the central team within 1 Hr, 2 Hr or 4 HR depending on the severity of the risk or issue.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Microsoft Government secure cloud used by the MOD

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £1 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.