NTT DATA Business Solutions (UK) Limited

NTT DATA Business Solutions – Glasswing

Solution for master data creation and governance using automation providing simplification of master data processes within SAP. Master data creation includes materials, plants, financial and HR Master Data. Provides full scale governance, data consistency, data compliance and process automation. Solution reduces manual master data entry by 99%.

Features

• Master data business rules based on business process dependencies
• Field values derived from profiles
• Dependency between fields across objects
• End-to-End Governance with Glasswing authorisations and workflows
• Automated object extensions to other locations
• Streamlined interface for simple UI/UX
• Multi-level approval steps for desired processes
• Digital signature
• Full audit trail
• Final approval of master data before it enters SAP

Benefits

• All basic data in one solution
• Higher quality of data
• Simplified data maintenance
• Reduction in manual master data entry of up to 99%
• Provides transparency in master data processes
• Dashboard provides metrics on automation levels, field usage, object creation

£1,473.15 to £13,754 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

298991965760009

Contact

Philip Newman
07554555951
philip.newman@nttdata.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Glasswing is an add-on for master data creation and maintenance for SAP ECC & S/4 HANA
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Glasswing is compatible for SAP ERP Systems only
• System requirements:
  • SAP S/4HANA Release 1610 and above (on-premise Edition)
  • ECC: EHP5 or higher and SAP NetWeaver 7.02 or higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times based on priority of the incident raised. Initial response times based on priorities outlined below. ; ; P1 – IRT: within 1 hour of case submission ; ; P2 – IRT: within 4 hours of case submission ; ; P3 – IRT: within 1 business day of case submission ; ; P4 – IRT: within 2 business days of case submission ; ; No support during weekends
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Maintenance Support is included in the maintenace fees outlined for this add-on. ; ; NDBS provide a fully tailored application and technical management support service having been providing support services to the SAP community since 1989, unique in the market. A global SAP certified partner, we offer the benefit of global capabilities with local presence. ; ; Global SAP PCoE Certification which ensures adherence to standards set by SAP. NDBS are ISO9001 and ISO27001 certified providing assurance of quality for our flexible support models that are flexible to demands from the customer. ; ; Governance of the service is provided by an assigned NDBS UK Service Delivery Manager, providing governance across all areas of the service including service management, incident and change management, continual service improvement and customer satisfaction.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding to the service is generally undertaken as an activity during an implementation project, where the Glasswing application is personalised to the customer. ; ; Skills transfer is provided through a combination of in-project coaching, and user documentation ; ; Additional training can be provided through the implementation process, such as classroom training, at additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Glasswing solution is specific to the customer and forms part of the customers SAP System therefor NDBS do not store any customer data for the add-on Glasswing.
• End-of-contract process: If the customer ends the contract for Glasswing, they will no longer have access to the product, the customer will need to inform NDBS in writing of the decision not to use the product. NDBS will arrange for the specific configuration for Glasswing to be removed from the customers SAP system and the functionality will no longer be available to the customer. The time spent by the consultants to de-activate the functionality will be billable to the customer and the cost of this will be advised at the time of termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Glasswing does not have an app available however users are able to access the solution via a browser. The use and functionality available via the browser is the same for across devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is via SAP ERP using a Fiori frontend. Users will have access to transactions to run the processes for master data creation and maintenance with approval workflows to ensure governance of the master data being created.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: The product supports the concept of configuration, and extensions ; ; Configuration supports the definition of the governance and rules to be applied for the creation and maintenance of master data. Extensions are used to extend the functionality across multiple SAP organisational elements ; ; Typically configuration and extensions are carried out by an expert business user or business process owner.

Scaling

• Independence of resources: If required NDBS are able to scale-up resources required to work on Glasswing implementations and support. NDBS have access to global teams that we are able to utilise when demand increases.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Glasswing does not include the functionality to export data
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Data is always encrypted in transit and transferred securely. ; ; Alternative (TLS 1.2 or higher) is used as standard, and various VPN technologies are supported, if the customer wishes
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: (TLS 1.2 or higher) is standard in our application. ; ; In addition we do perform additional symmetric encryption in transit with RSA2048 or AES265, for various types of sensitive data (e.g. credentials for customer systems). ; ; We also employ network peering and other secure cloud practices.

Availability and resilience

• Guaranteed availability: Glasswing is hosted by the buyer and as such availability is the responsibility of the buyers hosting partner.
• Approach to resilience: Glasswing is hosted by the buyer and as such availability is the responsibility of the buyers hosting partner.
• Outage reporting: Glasswing is hosted by the buyer and as such availability is the responsibility of the buyers hosting partner.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: User ID and Password, or SSO with Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Support staff require a User ID and Password for the customer specific instance of the service, which remains under control of the customer at all times. System access by user ID is auditable.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001 - Quality Management System
  • ISO 27001 - Security Management System

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: This is currently in progress.
• Information security policies and processes: In the delivery of the software service, NDBS are certified according to the following security policies: ; ; ISO 9001 – Quality Management System ; ; Based upon quality management principles including strong customer focus and with the involvement key stakeholders with the ultimate goal of continual improvement. NDBS ISMS procedures and IT-security policy insured through the audit programme.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Glasswing solution will be configured to the buyers specification, our consultants will follow the standards set by SAP for customisation. Any changes will follow the buyers internal change management processes and procedures. Once the project is completed changes will be the responsibility of the buyer and the buyer will be educated during the project how to perform the changes.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Glasswing is hosted by the buyer and as such vulnerability is the responsibility of the buyers hosting partner; however Vulnerability management includes/utilizes a.o. scanning and monitoring in Azure (i.e. Defender for Cloud), code vulnerability scanning, patch management routines for frequent update of 3rd party libraries.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Glasswing is hosted by the buyer and as such protective monitoring is the responsibility of the buyers hosting partner however where NDBS host the partner then Central monitoring of logs and audit information from all application components as well as relevant scanning, detection and monitoring systems. Alerts are monitored centrally in addition to distribution to defined stakeholders. Response is handled through our processes for incident management and major incident management.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: NDBS use a common incident management process for all products and services based on ITIL V4 principles. Buyers will have access to our support desk where incident ticket types are raised, incident is triaged and forwarded to the team responsible for the resolution. The consultant working on the ticket will update with the incident status and inform the user of actions taken to resolve. ; ; The service delivery manager responsible for the buyer will issue monthly reports which detail incidents raised and status. ; ; All processes and policies are defined following industry standards and audited in our SOC2 audit (biannually).

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NTT DATA established the Climate Action Committee (now the Green Action Committee) to lead our climate change initiatives. In October 2021, we created the Green Innovation Office with a focus on advancing green innovation. We are an active steering member of the Green Software Foundation, which is committed to continuous emissions reduction within the ICT industry. ; NTT DATA aims to achieve net zero for direct and indirect emissions from its own operations for data centres by 2030, the entire company including offices and other facilities by 2035, and its entire supply chain by 2040, with an immediate aim to reduce GHG across the organisation by 50,000 tons by 2025.; One of these initiatives is our “Work Where It Works” scheme, which gives employees more freedom over their work location. This has reduced the proportion of time our staff spend in office locations which, in turn, has reduced the carbon emissions associated with business travel and employee commuting which are our two biggest contributors to our carbon footprint.; A second initiative we offer is a subsidised electric car scheme and preferential deals on electric vehicles to encourage employees to switch from away from diesel and petrol vehicles to an all-electric vehicle.; We operate our “One Day, One Tree” campaign, where we provide a tree planting donation every quarter, with a seedling planted for each recorded day in UK consulting. Over the last 2 years, we have we donated 101,833 trees to 7 different international projects, ultimately absorbing approx. 2,036 tons of CO2 every year. ; We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). We action any recommendations from the consultancies involved in the audits.

  Covid-19 recovery

  Prior to the pandemic, NTT DATA were already ahead of their competitors in terms of flexible working. Post pandemic, this commitment has been recognised by NTT DATA, and remote/flexible working has become our new norm through our “Work Where It Works” initiative, which ultimately allows all employees more freedom over remote and hybrid working. ; During the pandemic, strict Health and Safety protocols were implemented and maintained in all NTT DATA office locations, including regular sanitisation, social distancing measures and access to testing and vaccination information. Whilst these have eased post pandemic, there is still a firm focus on making every NTT DATA office a safe and welcoming place to work. ; Our people are at the heart of everything we do, and it was vital, both during and post the pandemic, to find ways to keep employees engaged and connected, even if they are working remotely. NTT DATA host regular formal and informal get-togethers across business units, with each team having their own informal weekly team meeting, and monthly check-ins between employees and line managers to ensure wellbeing. ; Furthermore, the pandemic had a significant impact on mental health, which NTT DATA have responded to by providing mental health support, such as mental health first aiders and counselling services to help employees cope with stress and anxiety. ; NTT DATA continuously monitor the World Health Organisation for updates and new guidance, and subsequently follow a defined process for implementing and communicating any changes throughout the organisation. The leadership team also take the WHO status into consideration whilst reviewing and adapting business operations based on the current situation and forecasts, and in preparing comprehensive contingency plans that outline steps to be taken in case of future/similar disruptions.

  Tackling economic inequality

  NTT DATA have implemented various practices to promote fair treatment and opportunities for all, helping to tackle economic inequality. ; ; NTT DATA ensure all employees receive not only a competitive salary, but comprehensive benefits which support financial stability, including healthcare, pension schemes and paid leave. ; We recognise and value talent and offer clear career development pathways which are accessible to all employees, regardless of their level within the company. To help maximise employee’s potential and improve employability, NTT DATA provide a range of training and further education, including enrolment in one of the top business schools and mandatory CPD hours. We also encourage employees to volunteer their time and skills with organisations tackling economic inequality issues. This fosters social responsibility and connects the company to the needs of the community.; Additionally, in line with our DEI policies, NTT DATA are committed to diversity and inclusion in hiring by reaching out to underrepresented groups, using unbiased recruitment tools (and delivering unconscious bias training), and creating an inclusive workplace culture that values different perspectives.; NTT DATA strive to maintain sustainable business practices and ultimately reduce environmental degradation, which disproportionately affects low-income populations. ; This extends to ensuring we operate responsible supply chains, working only with ethical suppliers and partners who adhere to fair labour practices, pay fair wages and provide safe working conditions

  Equal opportunity

  NTT DATA is an equal opportunity employer and is fully committed to a policy of treating all employees and job applicants equally.; ; We have a zero-tolerance approach to any form of behaviour which leaves an employee feeling discriminated against, bullied or harassed and we will treat any complaints of this nature seriously. Discrimination, bullying or harassment based on protected characteristics is not tolerated at NTT DATA under any circumstances.; ; Gender equality and diversity are issues of major importance to NTT DATA, and we believe that DEI is indispensable for the development of our company, and it is clearly stated in the NTT DATA Group Code of Conduct.; Staff diversity is promoted at all levels of the organisation by several measure and activities, including a variety of networks within NTT DATA that were created to promote a safe space for minorities to connect with their peers across the organisation, including:; • Women in Business ; • Fathers Network ; • LGBTQ+ ; • Family & Co ; • Dis-/Ability ; The Women in Business initiative, as an example, if part of a wider strategy geared at NTT DATA increasing the percentage of positions held by women within the organisation. Currently, this sits at 31.05%, with a view to increase this to 33.33% by 2028. In addition, NTT DATA strive to have women make up no less than 20% of the Global Leadership team within the same period. ; In order to achieve this, NTT DATA offer a number of programs to support young women in the workplace, along with flexible working and enhanced family-friendly policies, along with the unwavering commitment to recognise, nurture and promote talent, regardless of age, gender, race, disability and/or sexual orientation.

  Wellbeing

  In 2024, NTT DATA was one of the only 17 organisations to be recognised as a Global Top Employer, for our outstanding People policies and practices worldwide, by Top Employers Institute. ; Achieving this award is a testament to the priority NTT DATA put on the wellbeing of our people. ; ; NTT DATA recognise the importance of work/life balance, and in giving employees flexibility, which is reflected in our “Work Where It Works” policy previously referenced, and our “Free Friday” initiative, which sees every employee in NTT DATA eligible for 12 days leave in addition to the standard annual leave entitlement, in the form of one Friday off every month. ; NTT DATA also partner with Help@Hand to offer total health and wellbeing support for employees and eligible family members, via their app, which includes:; · 24/7 Helpline & Remote GP ; · Mental Health Support ; · Physiotherapy ; · Financial & Legal Support ; · 360 Wellbeing Scoring & Guidance ; · 1-2-1 Lifestyle Coaching ; · Special offers to support everyday finances; ; We also have a dedicated fit-solutions team, who are tasked with coordinating virtual and in-person events for all NTT DATA entities, with annual events such as:; · World Health Day; · NDBS Soccer Cup ; · International Yoga Day ; · World Mental Health Day ; ; NTT DATA recognises that for some, wellbeing is found through charity work, and therefore we foster an environment that supports employees involved in charitable causes, with paid days off for charity work, options to be involved in global/company outreach programs, and of course, support of our own employees fundraising activities.

Pricing

• Price: £1,473.15 to £13,754 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.