DEMARQ LIMITED

Oscar - Intelligent Document Processing

Unlock huge efficiency gains and increase data accuracy with Oscar Intelligent Document Processing. Our AI based solution rapidly extracts, prepares and analyses data from physical documentation reducing analytical time and cost, increasing accuracy and allowing your skilled resources to do more of what they are trained to do, more efficiently.

Features

• Real-time, rapid conversion of PDF, JPG etc into digital format/Excel
• Automated identification and extraction of data from documents
• Automated data quality routines
• User-friendly User Interface and functionality
• AWS Cloud-Based, validated, scalable and secure
• AWS cloud hosted SaaS application with no installation required
• Optical Character Recognition (OCR)
• Automated table data extraction
• Automation of the extraction and interrogation of bulk financial data
• Artificial Intelligence based data extraction and cleansing

Benefits

• Productivity Optimisation
• Cost Reduction
• Risk and Error Reduction
• Rapid Data Preparation for Investigators
• Transform Physical Documents to Digital Data/Excel
• Automated extraction, interrogation and analysis of data from documents

£0.07 to £0.16 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@demarq.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

299225124692202

Contact

David Francis
+447769887335
info@demarq.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Oscar ingests data from upstream software such as Adobe, MS and scanned documents and prepares them for output into downstream systems via API or into a uniform Excel output.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Oscar is only available on AWS cloud either as hosted SaaS or as a deployed instance into the customers AWS infrastructure.
• System requirements:
  • Internet Connection
  • Web Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Details
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SLA Details
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online help, user documentation and tutorials are available along with access to the Demarq support framework for any additional questions or support requirements.; ; Formal training can be provided on request.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users extract data via exports to Excel throughout the licence period. The output can be downloaded in bulk if required at the end of the licence period and prior to permanent deletion.
• End-of-contract process: All user accounts are deleted and all project folders, data and metadata associated with the accounts are permanently deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Users can determine what functionality they require access to depending on the licence procured. Further functionality and capabilities can be added to the core product to meet specific requirements and demands.

Scaling

• Independence of resources: The solution is hosted in a fully scalable cloud that can be scaled real-time to meet active resource demands. The architecture design ensures High Availability of the service

Analytics

• Service usage metrics: Yes
• Metrics types: The licence is typically based on number of pages processed. We provide service metrics on number of pages processed/remaining.; ; Further metrics to be surfaced via a real-time dashboard are currently in development and will be accessible via a user profile page.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users export their data either at a project or individual file level using inbuilt functionality. Exports are primarily to MS Excel but results can be viewed within the solution.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • JPG
  • PNG
  • TIFF
  • Excel
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA's can be tailored to specific user requirements, however the base SLA model is as follows:; ; We aim to provide uninterrupted service access between the hours of 0800-1800 Monday to Friday.; ; The SLA is 95% which ensures far higher availability. Planned monthly maintenance typically takes place outside of core hours and customers will receive prior notification of any planned outages.; ; SLA breach penalties provision the reimbursement of a percentage of processing units for that month to be credited to the annual total of units purchased by the customer.
• Approach to resilience: Available on request
• Outage reporting: Users will receive an email alert from Demarq support

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access to support channels are via phone, email and Demarq Helpdesk (Zendesk). Access is is only permitted to authorised users of the service.; Authorisation for new users is requested by the primary owner identified at contract stage.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 25/08/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Information Security Office (ISO) has direct delegated authority and responsibility for the security of our cloud applications.; ; A documented framework for security governance, with policies governing key aspects of information security relevant to the service.; Security and information security are part of the service provider’s financial and operational risk reporting mechanisms, ensuring that the board would be kept informed of security and information risk.; Processes to identify and ensure compliance with applicable legal and regulatory requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to Oscar are managed using a change control process.; ; All code is versioned using GitLab, developers code in branches and changes are subjected to peer reviews before they are managed using merge requests.; ; Automated testing and deployment using a CI/CD process ensures required standards are met before release.; ; In addition, the CI/CD process runs security static analysis to check for vulnerabilities and security issues.; ; Oscar application configuration and infrastructure is managed using Terraform (infrastructure as code); changes are always tested in a staging system prior to release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Oscar code is assessed for vulnerabilities using GitLab Static Application Security Testing (SAST) as part of the Continuous Integration/Continuous Deployment process.; This checks the code for known vulnerabilities and bad security practice. Results are surfaced at the merge request stage to prevent vulnerabilities being introduced.; Dependencies are also scanned using an automated tool, checking against a regularly updated vulnerability database. These checks are also automated in the project’s CI/CD jobs at the "test" stage.; Any potential vulnerabilities found are surfaced via a report, then triaged and addressed as part of our release management process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Demarq use Amazon Guard Duty threat detection service alongside the NCSC Early Warning Service. We have a range of additional ISCM processes in place to provide ongoing awareness of information security, vulnerabilities and threats inc. M365 Defender, 46 weekly system checks, compromised user checks, quarantine checks and Threat and Vulnerability Management dashboards.; Incidents are categorised and responded to based on the processes outlined in the Demarq Security Incident Plan.; Response times are based on the nature of the incident and the associated requirements/recommendations.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is detailed within our Information Security Policy and Incident Security Plan.; ; Incidents are reported to the Demarq ISO via iso@demarq.com or directly.; ; Incidents are detected/reported via process detailed within the Policy and are managed by an identified team that follow a detailed process within the Incident Security Plan.; ; Users affected by an incident are notified within the required timeframes, the key stakeholder is identified at contract stage.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We’re proud to be an active member of the Confederation of British Industry (CBI) and have fully bought into their ‘Seize the Moment’ initiative, launched in May 2021 line with government economic policy. We have signed up to the Net Zero initiative and are focusing on a ‘cloud first’ principle, encouraging our customers to reduce their carbon footprint too. We pride ourselves on our ability to de-clutter the technology landscape for our customers, simplifying delivery and reducing complexity. We strive to contribute towards: A decarbonised economy, winning the global race to net-zero An innovation economy, with breakthrough ideas and technologies that can be adopted by all A globalised economy, helping to make the UK a trading powerhouse A regionally thriving economy, ensuring every region and nation has distinctive, global strengths An inclusive economy, where work enables all talent to progress A healthier nation, with health the foundation of wellbeing and economic growth. Demarq encourages its employees to work from home where appropriate and to conduct customer business remotely where possible to minimise travel and reduce our carbon footprint. Demarq actively seek to work with partners who 100% carbon neutral or working towards carbon neutrality.

  Covid-19 recovery

  As members of the CBI Small, Medium Enterprise (SME) Forum, we champion larger organisations and SME's working together. We see real value in the agility of SME’s and their ability to respond, bringing innovation and flexibility to an ever-changing environment.; ; We pride ourselves on our ability to de-clutter the technology landscape for our customers, simplifying delivery and reducing complexity.; ; We strive to contribute towards:; ; A decarbonised economy, winning the global race to net-zero; An innovation economy, with breakthrough ideas and technologies that can be adopted by all; A globalised economy, helping to make the UK a trading powerhouse; A regionally thriving economy, ensuring every region and nation has distinctive, global strengths; An inclusive economy, where work enables all talent to progress; A healthier nation, with health the foundation of wellbeing and economic growth.

  Tackling economic inequality

  We’re proud to be an active member of the Confederation of British Industry (CBI) and have fully bought into their ‘Seize the Moment’ initiative, launched in May 2021 line with government economic policy.; ; As an SME we are reviewing how we can develop and maintain a sustainable and effective Social Value Model that will help us tackle economic inequality.; ; Our membership and active involvement in the CBI helps us to work towards:; ; An innovation economy, with breakthrough ideas and technologies that can be adopted by all.; ; A globalised economy, helping to make the UK a trading powerhouse A regionally thriving economy, ensuring every region and nation has distinctive, global strengths.; ; An inclusive economy, where work enables all talent to progress A healthier nation, with health the foundation of wellbeing and economic growth.; ; We actively seek to create employment opportunities by expanding our business and helping our partners identify areas for growth.

  Equal opportunity

  Demarq understand and appreciate that individuals with different cultures, perspectives and experiences create a diverse and rich culture in which everyone can thrive.; ; We aim to recruit, develop and retain the most talented people, regardless of their background and seek to make best use of their talents.; ; We have developed and continue to develop a working culture and environment where all employees are treated as individuals, with respect, fairly and in a consistent manner.

  Wellbeing

  We understand that employee wellbeing is good for our people and the organisation and is therefore a priority to us.; ; Promoting wellbeing helps prevent stress and creates a positive working environment where our people can thrive.; ; We know that good health and wellbeing play a vital part in employee engagement and organisational performance and so we work closely with our employees to try and understand their requirements and needs..; ; We have a number of initiatives and approaches including Vitality Healthcare and associated benefits/rewards, cycle to work scheme, work from home initiatives and others that are focused on ensuring our people are looked after and are comfortable, happy and healthy.

Pricing

• Price: £0.07 to £0.16 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free demo is available online at www.oscar-idp.com. Demo's are limited to 25 pages but more extensive trials and PoC's are available on request.
• Link to free trial: https://www.oscar-idp.com/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@demarq.com. Tell them what format you need. It will help if you say what assistive technology you use.