1Spatial Group Ltd

1Spatial Web Mapping GIS Cloud Service

1Spatial's Web Mapping GIS Cloud Service, underpinned by Geocortex Essentials, transforms the process of designing, building and managing web-based GIS and geospatial applications, helping you to accomplish even more with Esri's ArcGIS® Enterprise.

Features

  • GIS and mapping framework extending Esri ArcGIS Enterprise
  • Design, build and manage web mapping services and GIS applications
  • HTML5 mapping viewers supporting multi devices and platforms
  • Workflow for modelling, streamlining and automating business processes
  • Application and data integration with other business systems
  • Dashboards, Charting, Reporting and Printing
  • Forms for data collection and editing
  • Extensible REST API, extensible HTML5 and JavaScript framework
  • Online and Offline supporting connected and disconnected GIS users

Benefits

  • Extend Esri ArcGIS Enterprise using simple web mapping applications
  • Solve specific user mapping needs using tailored mapping applications
  • Improve the user experience of web mapping using simple designs
  • Reduce time taken to develop web mapping applications using pre-configurations
  • Improve publishing of mapping and geospatial data
  • Improve sharing of mapping and geospatial data
  • Reduce costs by sharing and re-using mapping application configurations
  • Improve decision making by improving access to mapping data
  • Reduce costs by automating geospatial workflows and visualisations

Pricing

£11,900 a licence a year

  • Free trial available

Service documents

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Framework

G-Cloud 13

Service ID

2 9 9 2 5 1 0 4 0 3 6 6 9 7 9

Contact

1Spatial Group Ltd Dan Warner
Telephone: 01223 420 414
Email: government@1spatial.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Esri ArcGIS Enterprise
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
A pre-requisite is Esri's ArcGIS Enterprise (licenced per user via an ArcGIS Identity, and by system capacity). This software can be either purchased from 1Spatial (acting as a reseller), or purchased directly from Esri UK (or one of its resellers) and then deployed by 1Spatial in a Cloud environment.

Standard support is provided for normal UK business days.

Virus protection is not provided as standard. Clients may provide their preferred virus protection software or this can be sourced on request by 1Spatial.
System requirements
  • Esri's ArcGIS Enterprise 10.5 or 10.6
  • MS Windows Server 2016x64/2012x64/2012R2x64/2019x64
  • .NET Framework 4.5 (or higher)
  • Internet Information Services (IIS) 7.0 or newer
  • RAM of 8Gb or higher
  • Storage of 100Mb or higher
  • Virus protection is not provided as standard

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are based upon the category of priority:

Priority 1 - 30 minutes Support Case Response Target and 4 Hours Support Case Resolution Target
Priority 2 - 30 minutes Support Case Response Target and 8 Hours Support Case Resolution Target
Priority 3 - 60 minutes Support Case Response Target and 80 Hours Support Case Resolution Target
Priority 4 - 60 minutes Support Case Response Target and 80 Hours Support Case Resolution Target

The 1Spatial Support Desk will be operated between the hours of 09:00 to 17:30 (UK time), Monday-Friday, excluding local public holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
1Spatial offers 3 support levels for software services - standard, advanced and premium.

Standard Support Package includes the following benefits:
Access to 1Spatial Support Desk Service for raising licensed software service requests with support engineers.

1Spatial Support Desk operates between the hours of 09:00 to 17:30 (UK time), Monday-Friday, excluding local public holidays.

Customers can request assistance from Support Desk via email, telephone or online through 1Spatial's Customer Portal.

1Spatial will provide email or telephone assistance to customers to enable communications with 1Spatial’s software engineers during the core hours specified above.

Where a fault requires a change in Third Party licenced software, an issue will be logged with suppliers.

1Spatial will pass on suggestions for enhancements to suppliers for supported Third Party software.

Advanced Support Package includes the following additional benefits:

Assigned Support Lead

Access to dedicated Software Installation Engineer

Access to consultancy, training, onsite technical support

Quarterly Service Reviews

Software and Service Promotions

1Spatial Software Beta Program Membership

Premium Support Package includes the following benefits:

Tailored service to support 1Spatial and supported Third Party software across an organisation or enterprise solution.

Could include elements from the Advanced Package.

Access to Technical Lead

Dedicated onsite support

Specialist remote support services
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To be productive using Geocortex Essentials, there are 2 standard courses that are recommended for anyone undertaking application design, production and management. They are both 2-day courses:

Getting Started with Geocortex Essentials is an instructor-led 2 day course that provides the building blocks to configure applications in Geocortex Essentials.

Developing Workflows for Geocortex Essentials builds on the previous course and is an instructor-led 2 day course that teaches you how to solve real-world business problems using Geocortex Workflow (a component of Geocortex Essentials).

Where a client contracts 1Spatial to undertake all of its application production and management, these courses are not mandatory as 1Spatial's Consultants have all undertaken them already.

A client undertaking application design, production and management directly can also be further supported by 1Spatial as required at whatever project stages and for whatever tasks it requires, whether it be ad-hoc advice, reviewing plans for applications, through to full solution design and project management.

1Spatial can provide training at its own training facility in Cambridge or on client sites.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
This will be different depending on what has been built for a client, what data is stored on the Cloud service, in what storage mechanism (e.g. RDBMS or File Geodatabase), and in what format it is to be extracted into. 1Spatial is a specialist in spatial data management, and would expect to work with a client to extract the data in the way and format that the specific client requires.
End-of-contract process
As a client is most likely to have a specific set of components for its 1Spatial's Web Mapping GIS Service, a transition plan will be constructed as required, specific to that client, for what needs to happen at the end of a contract. It is likely that this will involve the following:

-Data extract and provision back to the client

- End of service summary report and any other required documentation

- Completion Certificate

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no real differences. When an application is authored, and published, it can then be accessed on any desktop or mobile device listed below. The application author can also preview how an application will look on different devices when configuring/authoring the application.

Support for desktop apps:
- Chrome: Current version
- Firefox: Current version
- Internet Explorer: Versions 9, 10 and 11
- Microsoft Edge: Current version

Support for offline/disconnected mobile apps:
- iOS 8,9, 10 devices
- Windows 7,8 and 10 devices
-Android 4.4+ devices
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The main service interfaces are for application authors and are browser-based application designer applications: Geocortex Essentials Manager, Geocortex Web Designer, Geocortex Mobile Designer, Geocortex Workflow Designer, Geocortex Report Designer, Geocortex Print Designer.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The product vendor undertakes compliance testing.
API
Yes
What users can and can't do using the API
The primary way of configuring and publishing web mapping applications using Geocortex Essentials is via a browser application called Geocortex Essentials Manager. This avoids the user having to undertake any programmatic application development. However, the following capabilities further extend Geocortex Essentials to programmers/developers:

-Microsoft .NET Server-side API
-Extensible REST API
-Extensibility framework
-JavaScript Integration API (enable bi-directional communication between the viewer and third-party applications)
-Clean separation of business logic and UI
-MVVM (Model View ViewModel) design
-Source code available for UI components (pages, CSS, images, etc.)
-SDK documentation and samples
-TypeScript-based Essentials API
-Extensible HTML5 and JavaScript framework
-ArcGIS API for JavaScript
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
A key component of 1Spatial's Web Mapping GIS Service, Geocortex Essentials is complementary to Esri ArcGIS Enterprise, providing an extensive collection of pre-built capabilities that can be configured into applications and published as HTML5 viewers. This takes away the need to undertake much of what is traditionally done as development at a programmatic level. Geocortex Essentials Manager is the tool that allows applications authors, whether 1Spatial or its clients, to configure and manage these applications.

1Spatial can either design, develop and manage applications for its clients, or its clients can access Geocortex Essentials hosted by 1Spatial in a Cloud service and undertake to design, develop and manage their own applications.

Scaling

Independence of resources
Each client is best served by having a dedicated virtual server environment within the Cloud. This ensures that the right resources are provided based on the individual client's needs with respect to data volumes, users and usage, availability, and that a client is not affected by other clients' usage.

Geocortex Essentials has been designed to have the following characteristics for deployment into Cloud services:

- Scalable
- Fault tolerant
- Modular and extensible
- Multi tenant
- Secure

Analytics

Service usage metrics
Yes
Metrics types
System event and application usage logging is part of 1Spatial's GIS Web Mapping Services. Performance monitoring and system statistics are also provided.

More detailed usage metrics are provided by a module for Geocortex called Geocortex Analytics which allow you to understand use patterns, quantify and report on GIS infrastructure return-on-investment and build better applications based on near-real time data analysis.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
VertiGIS (Geocortex Essentials) and Esri UK (ArcGIS Enterprise)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There are a number of ways to export data:

1. As part of an application, standard functionality can be configured to provide the extract of geographical features to Shapefile, File GeoDatabase (GDB), and CAD formats such as DGN, DWG. Feature attributes and query and analysis results can also be exported to .xlsx and .csv format files. Data can also be exported in the form of various image files of a range of supported formats;

2. Specific data "Extract, Transform & Load" capabilities can also be providing using tools from 1Spatial such as FME.
Data export formats
  • CSV
  • Other
Other data export formats
  • Xlsx
  • Esri Shapefiles
  • Any supported via FME (also available from 1Spatial)
Data import formats
  • CSV
  • Other
Other data import formats
  • Esri Shapefiles
  • Any supported via FME (also available from 1Spatial)

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
Other
Other protection within supplier network
Private network.

Availability and resilience

Guaranteed availability
Whilst some clients will undoubtedly require specific SLA terms, the basic availability offered is based on the "Minutes in the Month" availability principle, with "Monthly Uptime" being the total number of minutes in a given month for which the service is available, and "Monthly Downtime" being the total accumulated minutes that are part of "Minutes in the Month" that have no service access. Downtime excludes announced Maintenance periods.

Monthly Uptime % = 100% - (Minutes in the Month - Monthly Downtime) / Minutes in the Month

The following Service Levels and Service Credits are applicable to 1Spatial's Cloud-based offerings:

If monthly uptime is less than < 99.9%, a service credit of 10% applies
If monthly uptime is less than < 99.0%, a service credit of 25% applies
If monthly uptime is less than < 95.0%, a service credit of 100% applies

As a standard service, 1Spatial Support is available on normal UK working days, 09.00-17.30.
Approach to resilience
1Spatial's GIS Web Mapping Services are all hosted on Microsoft's Azure cloud platform. More information on resilience is available on request.
Outage reporting
Outages are reported via an automated alert service.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Standard authentication credentials allow or deny access to all aspects of our service, and this depends upon group membership.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
SOC 1/2

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Security governance is currently managed in accordance with our ISO 9001:2008 certified Quality Management System, which includes elements of ISO 27001. We are Cyber Essential plus compliant.
Information security policies and processes
1Spatial has developed and implemented a Quality Management System (QMS) in order to document the company’s best business practices, better satisfy the requirements and expectations of its customers and to improve the overall performance of the company. The QMS is certified to satisfy the ISO 9001:2008 standard by our external auditor, LRQA​. As part of this, there are a number of procedures that govern security of 3rd party data and access to services. Every employee has a responsibility to follow the QMS procedures, and governance is provided by an Auditing Team of 7 people, all Department Heads, and ultimately the Board.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our project management model includes formal Change Management/Change Request/Decision Request procedures. When a project is undertaken, the Project Inception and Project Elaboration stages capture and document the agreed scope and approach to change management. In addition, a source code control repository is used to track changes to components and their configuration throughout their lifetime.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats and their impact and mitigation are dependent upon each individual client's specific requirements. Security patches are always deployed as soon as they are tested and released. Having previously built a cloud-based GIS for a petroleum sector client which is highly vulnerable to denial of service attacks, a specific risk register was collated with mitigation plans. This included using a specialist 3rd party to undertake penetration testing.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The protective monitoring processes implemented are dependent upon each individual client's specific requirements, although by the very nature of the service being Azure based, it already benefits from CSA CCM v3.0 compliance. When a project is undertaken, the Project Inception and Project Elaboration stages capture and document the agreed protective monitoring that the individual client specifically requires. Response times will also normally be dependent upon the protective monitoring that the individual client specifically requires. These would normally be based on the standard response times offered by 1Spatial Support.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
1Spatial Support provides a standard support service. This can be extended to include custom requirements in a bespoke SLA.

In terms of the standard service, clients report incidents by phone, email, or by logging the incident via the Support Portal. A case number is assigned and a Support Analyst takes ownership. Response and resolution times are based on the category and severity of the incident, as initially assess by the user reporting the incident.

All incidents can be reviewed and reported on directly by the user.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Better access to accurate, reliable and available data offers many benefits. Quality data can lead to increased operational efficiencies by reducing the time spent on fixing errors, improved decision-making due to greater visibility over better quality data, and higher levels of compliance with specific rules and regulations. The effective use of accurate, reliable and complete geospatial data can make a significant difference in helping to reduce the impact of climate change. Location data is a valuable source for mapping and monitoring environmental changes and analysing the efficacy of solutions that address climate change challenges. For instance, location data can provide useful insights into coastal and sea-level changes, offering guidance on where and how to position supporting structures in areas suffering from coastal erosion. 1Spatial recognises the importance of climate change as one of the UN’s Sustainable Development Goals and is actively involved in working with various public sector clients in helping them reduce carbon emissions and/ or achieve their Net Zero goals. All the G-Cloud services offered by 1Spatial can develop and strengthen national geospatial information management.
Covid-19 recovery

Covid-19 recovery

Better access to accurate, reliable and available data offers many benefits. Quality data can lead to increased operational efficiencies by reducing the time spent on fixing errors, improved decision-making due to greater visibility over better quality data, and higher levels of compliance with specific rules and regulations. The effective use of accurate, reliable and complete geospatial data can make a significant difference in helping to support Covid-19 recovery. Location data is a valuable source for mapping and monitoring the spread of disease and analysing the efficacy of solutions that address Covid-19. Location data was widely used by the public sector to support response strategies to Covid-19 across the UK. 1Spatial recognises the importance of good health as one of the UN’s Sustainable Development Goals and is actively involved in working with various public sector clients in helping them address sustainable development challenges such as reducing carbon emissions or creating sustainable cities. All the G-Cloud services offered by 1Spatial can develop and strengthen national geospatial information management. 1Spatial’s rules-based technology can be configured to support the automated validation, enhancement and cleansing of location data to help improve its quality, accuracy and completeness and support projects that fight Covid-19. For example, 1Spatial’s technology supports Ordnance Survey Ireland’s Prime 2 data which underpinned Ireland’s national Covid-19 Dashboard.
Tackling economic inequality

Tackling economic inequality

Better access to accurate, reliable and available data offers many benefits. Quality data can lead to increased operational efficiencies by reducing the time spent on fixing errors, improved decision-making due to greater visibility over better quality data, and higher levels of compliance with specific rules and regulations. The effective use of accurate, reliable and complete geospatial data can make a significant difference in helping to reduce economic inequality. Location data is a valuable source for mapping and monitoring economic inequality and analysing the efficacy of solutions that address economic inequality. For instance, location data can be used to provide insights into the relationships and trends between household income and economic activity across the UK. For example, Ordnance Survey data, which is underpinned by 1Spatial’s technology is being used by HMRC to increase the take-up of tax credits so that disabled workers, people on low incomes or with responsibility for children can access the benefits they are entitled to. 1Spatial recognises the importance of reducing inequalities as one of the UN’s Sustainable Development Goals and is actively involved in working with various public sector clients in helping them address sustainable development challenges such as reducing carbon emissions or creating sustainable cities and communities. All the G-Cloud services offered by 1Spatial can develop and strengthen national geospatial information management.
Equal opportunity

Equal opportunity

Better access to accurate, reliable and available data offers many benefits. Quality data can lead to increased operational efficiencies by reducing the time spent on fixing errors, improved decision-making due to greater visibility over better quality data, and higher levels of compliance with specific rules and regulations. The effective use of accurate, reliable and complete geospatial data can make a significant difference in addressing equal opportunity challenges. Location data is a valuable source for mapping and monitoring equal opportunity challenges and analysing the efficacy of solutions that are aimed at tackling this problem. For instance, UNICEF is using location data to derive insights into gender-specific challenges among migrant and displaced children of mothers in the domestic care industry where conditions were aggravated during the Covid-19 epidemic due to increased school closures, economic instability, gender-based violence and human trafficking. 1Spatial recognises the importance of providing decent work and economic growth as one of the UN’s Sustainable Development Goals. It is actively involved in working with various public sector clients in helping them address sustainable development challenges such as creating sustainable cities and communities and reducing carbon emissions. All the G-Cloud services offered by 1Spatial can develop and strengthen national geospatial information management.
Wellbeing

Wellbeing

Better access to accurate, reliable and available data offers many benefits. Quality data can lead to increased operational efficiencies by reducing the time spent on fixing errors, improved decision-making due to greater visibility over better quality data, and higher levels of compliance with specific rules and regulations. The effective use of accurate, reliable and complete geospatial data can make a significant difference in addressing wellbeing challenges. Location data is a valuable source for mapping and monitoring wellbeing trends and analysing the efficacy of solutions that are aimed at tackling this problem. For instance, location data can reveal useful information about health behaviour by individuals that visit a gym or about the general wellbeing of a community based on pollution levels in cities. For example, data produced by Ordnance Survey, which is underpinned by 1Spatial’s technology, is being used by NHS Birmingham to pinpoint fast food restaurants near schools to cut down on rising obesity rates. 1Spatial recognises the importance of good health and wellbeing as one of the UN’s Sustainable Development Goals. It is actively involved in working with various public sector clients in helping them address sustainable development challenges such as creating sustainable cities and communities and reducing carbon emissions. All the G-Cloud services offered by 1Spatial can develop and strengthen national geospatial information management.

Pricing

Price
£11,900 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Access to the full product/services for a small number of named users for 30 days.

Assistance with uploading data, product familiarisation/training, and application configuration can be provided on request, subject to a negotiated agreement.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@1spatial.com. Tell them what format you need. It will help if you say what assistive technology you use.