ASSETSCAPE LIMITED

Assetscape 3D Infrastructure and Asset Management

Assetscape base management system allows infrastructure and asset managers to automatically build and manage their world from as little or as much data as is available.

Features

• Accurate 3D digital models of areas of governance
• 3D world builds automatically
• User can view world from any position or perspective
• Full management of inventories
• Automated feature extraction and defect detection
• Data-cleansing enhancement environment
• Bridge modelling
• Remote site inspection and survey

Benefits

• Provides most intuitive, natural perspective on automatically built world
• Substantially speeds up data cleansing and management processes
• Allows inexperienced employees to get to grips with subjects easily
• Improves safety by eliminating need to physically visit dangerous locations
• Ensures accurate measure of the environment
• Supports any hierarchy, structure and taxonomy of any asset type
• Imports and links live to unlimited and differing data sources
• Allows users to understand complexity at a glance
• Stores and allows the sharing of all documentation

£2,700 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@assetscape.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

299319757133315

Contact

Simon Kaufman
07967 826252
simon@assetscape.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Requires suitable bandwidth connection
• System requirements: Internet connected device with screen

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekdays between 09:00 and 18:00 response within 30 minutes,; Weekdays outside those times 6 hrs response time,; Saturdays 12hrs response,; Sundays 24 hrs response,
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Level 1 - Phone and email (Included); Level 2 - Onsite support (£200 per user per year, phone and email included); Level 3 - Personal support: gives dedicated technical account manager (£300 per user per year, onsite support, phone calls and email included)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation is provided with system.; Online training is available at additional cost. (See pricing document); Onsite training is available at additional cost. (See pricing document)
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: User data is available in downloadable CSV and SQL export format at any time. Post contract the user has access to a restricted version of the online portal, with continued download permissions, for a period of six months.
• End-of-contract process: Access to usage of the main system will cease at the point the contract ends as will all support and training services. Data will still be accessible for download in csv or sql export format for a period of six months following this and this will incur no extra cost. Retention of data post 6 months will attract an additional charge, the fee for this will be agreed based on the amount of data held.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Assetscape uses standard industry practices to load-balance the delivered service to pre-agreed levels.

Analytics

• Service usage metrics: Yes
• Metrics types: User login history and frequency, outages, version history and proposals, bandwidth usage, storage usage, licensing status.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Partial/Full datasets can be exported at any time in csv, excel or sql dump formats whilst contract is ongoing. User selects menu item Data>Export and then selects the datasets they require and the format. Export will be delivered to local computer.; For a period of six months following the end of the contract full dataset will be available for download in csv format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL dump
  • Excel
  • GIS Shapefile
  • Various 3D model formats
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • GIS shapefile
  • Lidar format files
  • TIFF
  • SQL dump
  • Various 3D model formats
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is guaranteed per user at 99% or greater per calendar month. 100% availability is based on an agreed reasonable assumption of user's likely connection time to system.; Credits to service charge (or refunds) will be applied as follows and as detailed in the pricing document.; <99% = 5% ; <97% = 10%; <95% = 15%
• Approach to resilience: Available on request
• Outage reporting: The application itself reports this to users directly.; Non-system users e.g. customers' administrators are alerted by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to these areas is by complex password protection and to dedicated addresses known only to management users along with IP/certificate authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: IP/certificate restriction

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Self-certified
• ISO/IEC 27001 accreditation date: 15/03/2022
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Assetscape utilises a well-established in-house change-management approach developed of the last 7 years of hosting systems. Our practices, which incorporate security impact assessments are an integral part of our quality management systems and are linked to our ISO 27001 processes and internal systems management controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Assetscape utilises a well-established in-house vulnerability-management approach developed of the last 7 years of hosting systems. Our practices, which incorporate threat impact assessments are an integral part of our quality management systems and are linked to our ISO 27001 processes and internal systems management controls.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Assetscape utilises a well-established in-house protective-monitoring approach developed of the last 7 years of hosting systems. Our practices, which incorporate compromise identification and handling are an integral part of our quality management systems and are linked to our ISO 27001 processes and internal systems management controls.
• Incident management type: Supplier-defined controls
• Incident management approach: Assetscape utilises a well-established in-house incident-monitoring approach developed of the last 7 years of hosting systems. Our practices, which incorporate incident-reporting management are an integral part of our quality management systems and are linked to our ISO 27001 processes and internal systems management controls.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  The Assetscape system allows customers' urban environments to be overlayed with representative carbon-contribution levels, automatically calculated then visualised in pseudo-models, making identification of causality extremely easy.

  Wellbeing

  Through advanced, automated techniques, built on a machine-learning platform, the Assetscape system is able to improve the accuracy and speed of identification of highway defects, far beyond current methodologies. This, combined with a unique approach to scheduling maintenance requirements allows authorities to substanitally reduce the time required to attend to defects while reducing the cost to do so.

Pricing

• Price: £2,700 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Days' free trial of full service in test environment

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@assetscape.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.