Databricks Services & Training
Databricks Services & Training is an offering designed to provide advisory support, training, and enablement for data teams. We provide delivery capability for Data Platform, Machine Learning and Generative AI use cases, while also developing self-sufficiency to accelerate outcomes, de-risk project delivery and scale the GTM motion.
Features
- Establish Lakehouse, an open, unified foundation for all your data
- Embeds expertise to accelerate data and AI value.
- Review & design of Data Architecture and implementation plan
- Architecture design and planning service for data platform migration
- Data Engineering and data transformation delivery service
- Machine Learning review and Machine Learning delivery service
- Generative AI advisory and implementation of RAG use case
- Generative AI strategy, Finetune and train custom models
- Instructor led private & public hands-on training
- Certification exams to assess knowledge of Databricks Data Intelligence platform
Benefits
- Service aimed at addressing the UK's Data Skills gap
- Democratise Data & AI for everyone in the organisation
- Platform by Apache Spark™, Koalas, Delta Lake, ML Flow creators
- Performant, scalable, cost efficient data platform with Data Governance
- Custom models on your data to maintain privacy and control
- End-to-end AI workflow to deploy and manage machine learning models
- Monitor and govern models with MLFlow to measure performance
- Gain industry recognition, competitive differentiation, greater productivity and results
- Measure your educational investment and analyse ROI, cost effectiveness
- Learning pathway for all roles, tailor made for distinct personas
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
2 9 9 3 4 9 9 8 9 3 0 9 6 5 6
Contact
BYTES SOFTWARE SERVICES LIMITED
Richard Read
Telephone: 01372 418 500
Email: tenders@bytes.co.uk
About your service
- Service categories
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Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public SaaS/PaaS
Service scope
- Service constraints
- Databricks Professional Services & Training is only available for consultancy and training required for Databricks Data Intelligence platform on AWS, Azure Databricks on Microsoft and Databricks Data Intelligence platform on Google Cloud Platform
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Mission Critical: Response <15 minutes. Severity 1: Response <1 hour. Severity 2: Response <2 hours. Severity 3: Response <4 hours.
Severity 4: Response <1 business day.
Support hours: Severity 1 & 2: 24x7x365, Severity 3 & 4: 9 AM–6 PM, weekdays.
Production: Severity 1: Response <1 hour. Severity 2: Response <4 hours. Severity 3&4: Response within 1 business day.
Support: Severity 1 and 2: 24x7x365, Severity 3&4: 9 AM–6 PM, weekdays.
Business: Severity 1-4: Response <1 business day. Support: 9 AM–6 PM, weekdays - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Databricks provide two chat support options at extra cost, Microsoft Teams and Slack.
Microsoft accessibility tools can be found here: https://support.microsoft.com/en-us/office/accessibility-tools-for-microsoft-teams-2d4009e7-1300-4766-87e8-7a217496c3d5
Slack - https://slack.com/intl/en-gb/accessibility - Web chat accessibility testing
- At this time, we have not conducted specific testing of our web chat systems with assistive technology users.
- Support levels
-
At Databricks, we are committed to providing a comprehensive suite of support services designed to meet the varied needs of our customers. Our support packages are structured into four distinct tiers: Mission Critical, Production and Business Support, each tailored to support different operational needs and urgency levels.
Mission Critical is our premier support tier designed for customers who require immediate attention to business-critical issues. Production Support is geared towards customers operating in high stakes environments where uptime and reliability are paramount. Business Support provides foundational support suited for environments with less critical workloads such as Development and Staging environments.
Additionally, we offer the option of a Designated Support Engineer to augment any support package, providing personalised technical assistance.
Further information on support structures can be found here: https://databricks.com/support
We can provide an indication on costs as part of our commercial response. A Designated Support Engineer is available at extra cost. - AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Databricks
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,650.00 | £1,650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security secure systems architecture and design | £1,650.00 | £1,650.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £950.00 | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Ltd
- ISO/IEC 27001 accreditation date
- Wednesday 5 March 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Peers Quality Assurance Ltd
- ISO 9001 accreditation date
- Wednesday 1 November 2023
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- SecurityMetrics
- PCI DSS accreditation date
- Thursday 23 October 2025
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 3990f676-b304-42c4-9776-0869f2d32229
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 21e94cf4-cda7-4d3a-8343-71e6363aef69
- Other security certifications
- Yes
- Any other security certifications
- IASME Cyber Assurance L2
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-