SYMETRI LIMITED

InfoWorks WS Pro Enterprise Water Modeling

Software desktop application for asset management, drainage design (InfoDrainage), stormwater, sanitary sewer (InfoWorks ICM) and water distribution networks (InfoWorks WSPro) and plants. Hydraulic analysis desktop application provider for same networks. Operational analytics platform for real-time descriptive, diagnostic, predictive and prescriptive decision support.

Features

• Water distribution network analysis and design
• Impact simulation of network changes on the water system
• Service level maintenance analysis based on various conditions and reporting
• Master plan preparation, future risk assessment
• Design of water network elements (e.g. pipes, pumps)
• Operating energy management reduction
• Water quality analysis and improvements
• Operation modelling (pump/valve control, flushing, water leakage detection, etc.)
• Emergency preparedness and response
• Assessment and improvement of water system resilience

Benefits

• Streamline model building and keep models up to date
• Collaborate within and across teams with multiple concurrent user editing
• Effectively manage pressures and maintain service levels
• Improve existing water systems, ensuring fire flow availability
• Plan and design water systems with confidence
• Mimic water operations and reduce operating costs
• Track and improve water quality
• Prepare to respond to incidents while minimizing customer disruption
• Ensure water system resilience and help justify mains rehabilitation
• Flexibly query network data through userdefined configurable reports

£85.00 to £460.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.brayshaw@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

299413810218436

Contact

Richard Brayshaw
07540824860
richard.brayshaw@symetri.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: See requirement recommendations
• System requirements:
  • Operating system: Windows 8.1, 10, 64bit
  • Processor: Intel Core i3, i5, i7, or Xeon Processors, 2.2Ghz
  • RAM: 4GB minimum, at least 8GB recommended
  • Disk space: 1GB free space for installation files
  • Display: 1440x900 recommended or higher at normal size (96dpi)
  • Video card: NVIDIA GeForce, Quadro, GRID, TESLA GPU cards
  • TCP/IP, Network Card or Microsoft Loopback Adapter for License Manager

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Case logging and acknowledgement is immediate. ; Response times will vary based on priority and query as per our support agreement terms and conditions.; Response times on weekends vary as per our support terms and conditions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The Support Hub opens in the product and allows you to type a question in the text field and surface relevant help content. You can also launch a quick help workflow to show help for common workflows based on your location in the product. If you can’t answer your question right away through help topics or quick help workflows surfaced in the Support Hub, you’ll be able to open a case with our support team on the next screen.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Support can be provided through draw-down on a time and materials consultancy basis (which can be used for training, configuration, consultancy, development, support) on a standard support contract basis or part of a bespoke service agreement.; The 3 levels of standard support contract are Gold, Silver & Bronze.; Pricing is dependent on size of deployment, number of licenses required and support level needs.; An account manager and customer success manager will be appointed to deliver the deployment requirements as fit.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There are user guides, videos and documentation available.; We would strongly recommend purchasing training (onsite/online as desired), configuration and consultation to ensure that you setup the solution optimally to drive maximum benefit for your organisation. These services are outlined in the Symetri cloud support services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: We would not usually host users data. Data supplied as part of a support inquiry is held in compliance with GDPR standards.
• End-of-contract process: The contract would normally include access to the support team and the customer portal. Also any software updates are included. There would be additional cost for in person training or access to certain online automated courses. At the end of the subscription, renewal can be done easily or can be terminated.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is for data exchange with the main application. It is used to access the tables in the database for the integration with other enterprise corporate systems.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We design all our software to be enterprise level and thus scalable. We support multiple concurrent editing and data creation that includes short and long transactions and conflict resolution. Our testing programme involves load and stress testing for both our desktop and web applications.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Autodesk - Innovyze - InfoWorks ICM Enterprise Hydraulic Modeling

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Multiple export routines are supported. Open Data Export Centre tool for configurable and repeatable export of all network elements, scenarios, and results to shapefile, CSV, TXT, XML, Oracle, SQL Server, Geodatabase. Bulk export (entire network or selections) to CSV format. Copy and paste from InfoWorks ICM Enterprise Hydraulic Modeling grids to spreadsheets. Export delta changes from one version to another. User configurable querying and reporting tools output results to CSV, Excel. Ruby Application Programming Interface provided to automate all supported manual export workflows. Can be scheduled batch export on routine basis.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • MapInfo Tab, MIF
  • Tab seperated data
  • Jet/Access Database
  • Oracle
  • SQL Server
  • XML
  • Epanet v2 .imp
  • AutoCAD .dwg
  • KMZ for Google Earth
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Tab seperated data
  • Oracle
  • SQL Server, Shapefile
  • Synergi's Microsoft Access Database file .mdb
  • XML, MapInfo Tab file
  • Autodesk .dwg
  • Epanet v2 .inp and .map
  • AQUIS .dat and .cf1 files
  • WATSYS/Watermax version 96 .WDT file
  • InfoAsset Manager snapshot file of a distribution network

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The software is hosted on client sites or cloud hosting solution. We do not as such have an onus to provide availability.
• Approach to resilience: Available on request.
• Outage reporting: We do not provide a hosted service. All software is on the client's network.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The application Administrator is able to set users and permissions.
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: The onus of security governance is client as they install and deploy our software on their systems.
• Information security policies and processes: The onus of information security is on the client.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The application and application components are produced and tested in-house. The clients then deploy these on their system in a test environment and test these according to their security protocols. New versions of the application and application components are supplied to the clients and are again tested in their environment on their systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our applications are run within secure client networks. The onus is on the client to report any issues, assess risk and engage with us. If developmental changes are required, then patches are built, as and when needed, sent to the client for them to install.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The clients identify compromises or issues with the software and report these back to us. If these are critical to the correct functioning of the software then the issue is fix and a patch issues to the client for them to install and deploy.
• Incident management type: Undisclosed
• Incident management approach: Users report issues directly to us via telephone or email. Once these are fixed, changes are pushed to customers using the subscription, or either in a patch or scheduled update for destop users.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  https://www.symetri.co.uk/sustainability/co-innovation/; ; DRIVING IMPACT THROUGH INNOVATION; ; We use Agenda 2030 and the UN Sustainable Development Goals (UNSDGs) as a driving force to create positive change through our Co-Innovation practices by delivering innovative solutions for our customers. Example: MATERNAL HEALTHCARE CENTER IN KOIDU, SIERRA LEONE; Symetri partnered with Build Health International (BHI) and the Autodesk Foundation in 2020 to design and build a Maternal Healthcare Center in Koidu, Sierra Leone. Our Co-Innovate Practices used technology and support from the Autodesk Foundation to create a replicable workflow for optimising energy and resource efficiency.; ; The result is an improved healing environment for patients at the Maternal Healthcare Center, where better comfort and dignity are ensured. Our innovative solution offers lasting benefits for BHI facilities.; ; Working together, as a dedicated team acting as one; Symetri humbly was awarded for Autodesk The Most Impactful Sustainability Win in 2022.; ; https://www.symetri.co.uk/sustainability/; ; Symetri strongly believes in sustainability and are always looking for new ways to improve energy-efficiency and reduce carbon emissions.; ; We are dedicated to empowering businesses to make informed decisions that positively impact the environment. Our experts in design, construction, manufacturing, science, and technology leverage digital workflows to reduce costs and carbon emissions. We offer solutions to support the decarbonisation of the industry, helping organisations adopt strategies to achieve net-zero targets, reduce waste, reduce embodied carbon emissions, and improve energy efficiency by making smarter material choices and improving supply chain management. By focusing on sustainable practices, we help our customers stay ahead of regulatory standards and position themselves as leaders in their industries.; ; Our BIM and digital workflow expertise allows us to optimise your designs to be more sustainable. We take a whole-life carbon approach to understand and minimise the total carbon footprint of projects throughout the lifecycle.

  Tackling economic inequality

  https://www.symetri.co.uk/sustainability/co-innovation/; ; DRIVING IMPACT THROUGH INNOVATION; ; We use Agenda 2030 and the UN Sustainable Development Goals (UNSDGs) as a driving force to create positive change through our Co-Innovation practices by delivering innovative solutions for our customers. Example: MATERNAL HEALTHCARE CENTER IN KOIDU, SIERRA LEONE; Symetri partnered with Build Health International (BHI) and the Autodesk Foundation in 2020 to design and build a Maternal Healthcare Center in Koidu, Sierra Leone. Our Co-Innovate Practices used technology and support from the Autodesk Foundation to create a replicable workflow for optimising energy and resource efficiency.; ; The result is an improved healing environment for patients at the Maternal Healthcare Center, where better comfort and dignity are ensured. Our innovative solution offers lasting benefits for BHI facilities.; ; Working together, as a dedicated team acting as one; Symetri humbly was awarded for Autodesk The Most Impactful Sustainability Win in 2022.; ; https://www.symetri.co.uk/sustainability/; ; Symetri strongly believes in sustainability and are always looking for new ways to improve energy-efficiency and reduce carbon emissions.; ; We are dedicated to empowering businesses to make informed decisions that positively impact the environment. Our experts in design, construction, manufacturing, science, and technology leverage digital workflows to reduce costs and carbon emissions. We offer solutions to support the decarbonisation of the industry, helping organisations adopt strategies to achieve net-zero targets, reduce waste, reduce embodied carbon emissions, and improve energy efficiency by making smarter material choices and improving supply chain management. By focusing on sustainable practices, we help our customers stay ahead of regulatory standards and position themselves as leaders in their industries.; ; Our BIM and digital workflow expertise allows us to optimise your designs to be more sustainable. We take a whole-life carbon approach to understand and minimise the total carbon footprint of projects throughout the lifecycle.

Pricing

• Price: £85.00 to £460.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day full trials available.

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.brayshaw@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.