ProduQtive Limited

Roster QBE - Scheduling Solution

Roster QBE part of ProduQtive: industrial scale time and scheduling solution. The solution includes: Job planning, Rota compliance, demand based scheduling/ Rostering (shifts) and activities. Configured to locally agreed and national employment regulations; governed by algorithms (Safe staffing), sensible automation. Machine Learning and AI used to support heatmap and redeployment.

Features

• Plan resource capacity for all staff groups using Job Planner
• Design rotas/ job based schedules (templates) and assign resources
• Convert signed off Job plans into transactional activity Schedules
• Convert approved rota templates into transactional rosters
• Create rosters by location, staffgroup, role, headcount and shift-type
• Distribute vacant shifts to be self roster
• Use auto fill capability to fill rosters using all channels
• Augment filled rosters into any period
• Clocking solutions and exception messaging track actual hours worked
• Interface with payroll, ProduQtive Recruitment and staffing

Benefits

• Web application with mobile app for employees
• Fast implementation, easy to use, loved by many
• NHS Grade also used in central government- sector agnostic
• Low total cost- don't pay extra for implementation
• Customised to employment regulations and local agreed terms
• Intuative time and attendance and pre-emptive notifications
• Period processing and payment calculations
• Increased resource utilisation, reduce agency demand, use QBE Recruit
• Free access to data and built in reporting tools
• Integration with Payroll systems (Incl. ESR)

£15 to £25 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@produqtive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

299655986419399

Contact

Paul Pieterse
08000996135
paul@produqtive.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Recruitment - Applicant Tracking, Vendor Management, Collaborative talent pool, Statement of Works ; Scheduling (rostering) ; Core HR & talent management to capture employment contracts ; back office transactions- Payroll, accounts payable, accounts receivable; Time and Attendance - to capture planned absence and attendance
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Access to the internet
  • Use of a device connected to the internet
  • Connection to the internet using a secure browser
  • Use a device with a large enough monitor

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: If emailed the response is on average 10min. If using the "Raise and Issue" facility in the application, first response is within 2minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: The web chat solution is provided by a 3rd party system (Hubspot) and our agents are not AI Bots. If the provider does not provide the required service, the business will swop providers.
• Onsite support: Yes, at extra cost
• Support levels: ProduQtive offers 2 support channels at no additional cost to the customer. All technical and user experience support are managed by the same first line team. ; ; All issues are ranked by severity, each targeted to a response time ; - Severity 1 (lowest) - response time 15min resolution time 4 hours ; - Severity 2- response time 10min resolution time 6 hours ; - Severity 3- response time 5min resolution time 12 hours ; - Severity 4- response time 5min resolution time 24 hours; - Severity 5 (Highest) - response time 5min; resolution time 48 hours ; ; As part of the training, all users will receive guidance on how to report an issue or raise a ticket. For example, only certified users will be permissioned to raise severity 3,4 and 5 tickets. Using realtime dashboards, all tickets and issues are tracked and can be escalated or down graded by the technical support team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers complete a short form on the produqtive.com website. This will give them access to the system as part of a 60 day trial. The website will also navigate the users to the correct location if the solution is to be procured/called off from G-Cloud. Once they are onboarded, customers have the option to request training and access online tutorials in the resource section and on-page video clips. For larger deployments, bespoke manuals can be created. ProduQtive offers other, more complex solutions where onsite training is beneficial. Please note that the adoption plan is a partnership between the client and ProduQtive.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Once the end of term notification is issued, the project team is created to liaise with the client and where possible, include the new provider to map the data requirement and then agree to the process to systematically close the service. ProduQtive allocate 1 project manager, 1 technical architect and 1 technical lead to assist in the process. Once data is transferred, all data is purged from the ProduQtive platform, including redundancy and back-up services. Once all data is removed, the client is notified and the service will no longer be available to the customer. Important to note, this service is a charged service on a time and materials basis.
• End-of-contract process: End of contract process and charges are not included in the standard license fee and technical support structures. The process is structured as a project and correctly resourced. The charging model is based on time and materials and the client will be in a position to sign off the cost before the process starts. As a minimum, the process will include 1 project manager at £85.00 per hour, 1 technical Architect at £110.00 per hour and 1 Data admin at £76.00 per hour.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Pages automatically optimise to match the screen size of the device. ProduQtive also offers a downloadable app for employees and contributors
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: - We don't issue API keys to pilot or trial clients. Only contracted clients who signed up to the terms and conditions ; - The standard (basic) API covers: ; - Employee Record of employment incl. effective dating; - locality data (cost centres) ; - Contractor data ; - compliance data ; - time data ; - finance and billing data ; - payroll data ; - project data ; - supplier data (VMS) ; - contingent staffing data (shift data) ; - roster/ schedule data; ; Please note that our API is also evolving with every new requirement we get and is maintained by a dedicated team, under the leadership of a technical architect.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ProduQtive encourages our customers to help us to enhance our solutions. Customisation takes place in 3 levels: ; 1. During implementation the system is configured using the settings section to match the organisation structure, workflows, terminologies and resource mapping to name but a few. ; 2. Organsiations can request additional customisation to include branding, Single sign on, access to office 365 settings etc.; 3. Customers can also request very bespoke enhancements to make the system "their own" ; ; Important note is that we discount the cost of configuration against the license fees and all bespoke development is also discounted if it adds value to the solution.

Scaling

• Independence of resources: The architecture of the ProduQtive platform allows us to fragment the resources and since we use a public hosting provider (azure), we have access to unlimited resources to scale up or down the resources to ensure users are not experiencing any latency when trying to perform a task.

Analytics

• Service usage metrics: Yes
• Metrics types: The following metrics are tracked at real time and exception messaging pushed to system administrators who rely on this information to maintain a service that is always active and performs as required. ; ; All admin users can view current and historical usage data directly from the portal as realtime dashboards. If the client requires very specific data relating to their own usage of the system, we can provide a report at no additional cost.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The solution offers a powerful reporting tool to create and maintain reports, which are all exported using excel. All data fields are grouped under reporting components like: Personal Data, HR Data, Compliance Data, Scheduling data, Recruitment and staffing, Time and Attendance and Project Management data. Where clients require data to be exported to a data repository, this is done using our API to push data via html into a secure location
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Html
  • Idocs
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Html
  • Idocs

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Over the past 7years ProduQtive maintained a 99% service update with planned down-time scheduled on Sunday mornings at 02:00 am. Users receive one months notice, following by a two week, 3 day and 24 hour reminders.
• Approach to resilience: ProduQtive providers services to central government organisations processing highly sensitive personnel data. The redundancy and recovery infrastructure consist of a minimum: ; - daily back-ups ; - all data is first encrypted then electronically shipped to a different location (UK) ; - Daily back up retained for 10 days; - Monthly Back up retain for 18 months ; - Annual back-up retained for 7 years ; ; Disaster recovery. In the event of a major disaster, requiring invocation of the service, ProduQtive endeavors to restore the service within 2 hours from invocation with recovery point objective at 12 hours.
• Outage reporting: Infrastructure administrators rely on instant messaging provided by the hosting partner to prompt the team on any planned or unplanned service outages. The outage data is directly reported in system and can be viewed by admin users in the settings section of the application.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Multi factor (3x) authentication to include IP address restrictions.
• Access restrictions in management interfaces and support channels: Only senior management with executive approval has access to management interfaces and support channels. Approved users access the management interfaces using 4 factor authentication which also sends a notification to all other approved users that "user X" has logged into and successfully logged out. All usernames and passwords are changed every 90 days. Factors: Username, Password, registered IP address, MS Authenticate code.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: 4 factor: ; - Username ; - complex password ; - locked IP Address ; - MS Authenticate Code

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We use a 3rd party provider to offer data governance and security. The company and the named person is certified.
• Information security policies and processes: The information security policy of the company is designed in line with ISO27001 (we are not certified but work towards certification) and GDPR to ensure that: ; - the confidentiality, integrity and availability of all information is maintained at all times. ; - all regulatory and legislative requirements are met and reviewed regularly; - business continuity plans are in place and regularly maintained ; - all breaches of security must be reported by employees and investigated by senior management and the necessary steps taken.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We find a balance between a flexibility to support our customers at pace and robust procedures:; • A signed and approved Change Request must be submitted for all changes; • All scheduled Change Requests must be submitted in accordance with change management procedures (templates); • Each scheduled Change Request must receive formal CAB approval before proceeding with the change.; • A Change Review must be completed for each change, whether scheduled or unscheduled, and whether successful or not.; • A log (“Change Management Log”) must be maintained for all changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ProduQtive monitors for known vulnerabilities and act to mitigate:; - Critical’ patches deployed within 10 days of a patch becoming available; - Important patches deployed within 20 calendar days of a patch becoming available.; - Other patches deployed within 60 calendar days of a patch becoming available
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ProduQtive collects multiple types of audit information and it is regularly analysed. Basic intrusion detection technologies are in place at the perimeter devices. Applications and services are monitored and reported in real time to the System administrators.
• Incident management type: Supplier-defined controls
• Incident management approach: - Security Incident processes are in place for the Produqtive and are enacted in response to security incidents.; - Pre-defined processes are in place for responding to common types of incident and attack.; - A defined process and contact route exists for reporting of security incidents by consumers and external entities.(accessed via the user portal); - Security incidents of relevance to them will be reported to customers in acceptable timescales.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As our name suggest, all our solutions are designed to make organisations more productive and in the process, less reliant on natural resources. As a company, all our employees work from home as standard to minimize travel, we support our employees financially, to make greener home improvements.

  Covid-19 recovery

  Over the past few years, we have offered a range of tools to employers to support their Covid recovery plan which ranged from extended free periods.

  Tackling economic inequality

  As a 100% virtual organisation, we are not restricted to recruit employees from a fixed location and therefore have made it our mission to create employment opportunities everywhere in the UK.

  Equal opportunity

  At ProduQtive we recruit individuals based on their skill and competency and their ability to support our customers and execute the vision for the business. We place a high premium on our collective values and the reason for our existence. With this in mind, everyone is welcome!

  Wellbeing

  In a highly competitive market place, we are often required to go the extra mile which can be stressful for a dynamic workforce. Being a virtual business, there is not much we can do other than offering benefits, advice and training on wellbeing, nutrition and fitness.

Pricing

• Price: £15 to £25 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 60 days ; Fully supported ; 10 users for 2 projects.
• Link to free trial: https://produqtive.co.uk/#/Organisation/Register

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@produqtive.com. Tell them what format you need. It will help if you say what assistive technology you use.