KONSOLUTE

Konsolute - Microsoft Cloud Support

Gain confidence in your Microsoft Cloud infrastructure with Konsolute's expert support. From first-line troubleshooting to advanced issue resolution, our Microsoft-certified team ensures operational excellence, aligning with government standards to enhance performance, security, and cost-efficiency, while providing the guidance necessary for continued compliance and innovation.

Features

• 24/7 access to certified experts for critical issues
• Personalised support for Azure, Microsoft 365, Dynamics 365
• Proactive cloud best practices and architecture guidance
• Direct assistance with Microsoft cloud configurations
• Advanced troubleshooting and problem resolution
• Periodic health checks for cloud service optimisation
• Tailored security and compliance alignment advice
• Updates and feature enhancements support
• Escalation support for unresolved Microsoft issues
• Continuous knowledge transfer and educational resources

Benefits

• Rapid issue resolution minimises downtime
• Maintains peak operational performance and cloud health
• Ensures updated, secure cloud environment
• Reduces ownership costs through optimised resource use
• Expert assistance provides peace of mind
• Customised support tailored to organisational needs
• Empowers in-house teams with expert knowledge
• Ensures data protection and regulatory compliance
• Access to latest Microsoft innovations and updates
• Strengthens IT team capabilities with expert insights

£850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashkan@konsolute.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

299716307395101

Contact

Ashkan Jabbari
+44 20 8152 4102
ashkan@konsolute.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Our training for cloud software and hosting services is comprehensive, ensuring users are fully equipped to utilise Microsoft 365 and Azure capabilities effectively. We provide tailored training sessions covering all key aspects of the platforms, from basic functionality for new users to advanced features for IT professionals. Sessions include live demonstrations, interactive modules, and hands-on practices to enhance learning. Additionally, we offer continuous learning support through online resources, webinars, and access to a dedicated helpdesk for ongoing assistance. Our aim is to empower users with the knowledge and skills needed to optimise their use of cloud technologies in their daily operations.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service facilitates efficient cloud migrations for government entities, ensuring seamless transitions to Microsoft Azure. We start by thoroughly assessing your current infrastructure and compliance needs against governmental standards. Our experts develop a tailored migration plan focusing on minimal disruption and cost-efficiency, incorporating best practices for data protection and resource management. We manage the entire process, from the initial setup and secure data transfer to the final optimization and integration, ensuring your operations align with the latest security and compliance regulations. Continuous monitoring and support ensure adherence to these standards, maximizing your cloud investment and operational efficiency
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance and performance testing service is structured around enhancing your Microsoft 365 management and performance. Utilising a systematic approach, we conduct monthly service reviews to discuss performance and plan improvements, supplemented by customer satisfaction surveys for feedback. Additionally, quarterly business reviews enable collaborative review of service highlights and improvement areas. Our service is dedicated to continuous improvement through regular updates based on operational metrics, customer feedback, and service reviews, ensuring your Microsoft 365 infrastructure is optimally configured and performing efficiently. This robust framework supports your strategic goals and maintains your systems at the forefront of technological advancements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide support through both email and an online ticketing system. This ensures you can reach us conveniently for assistance with any issues or questions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: To ensure that your organisation receives the exact support it needs for optimal performance and efficiency we offer a bespoke services tailored around your organisational requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Konsolute, we are deeply committed to combating climate change through responsible business practices and innovative solutions. Our sustainability strategy is integrated into all aspects of our operations. We focus on reducing our carbon footprint by optimising energy use of our devices, and promoting remote work to decrease commuting emissions. Additionally, our products and services are designed to help our clients achieve their own environmental goals, contributing to a broader positive impact on the planet. We continuously seek ways to enhance our sustainability measures and collaborate with industry partners to amplify our collective response to climate change.

  Covid-19 recovery

  At Konsolute, our response to the COVID-19 pandemic focused on ensuring the safety of our employees and supporting our clients through these challenging times by making our products free available to government entities. We adapted our operations to promote remote working, ensuring that our team remained connected and productive while working safely from their homes. We also continue to enhance our digital collaboration tools to support seamless remote interactions, both internally and with our clients. Understanding the economic impact of the pandemic, we are committed to aiding our clients in navigating the new normal. This includes offering flexible solutions and services designed to ensure business continuity and resilience. Our approach combines immediate actions with long-term strategies to support a sustainable recovery and foster a more resilient future.

  Tackling economic inequality

  At Konsolute, tackling economic inequality is a core aspect of our corporate responsibility strategy. We are committed to creating opportunities that foster equitable growth both within our organisation and in the communities we serve. Our initiatives include offering skills training and development programs to empower underrepresented groups, implementing fair hiring practices that promote diversity, and engaging in partnerships that support local economic development.

  Equal opportunity

  At Konsolute, we are committed to equal opportunity as a fundamental principle guiding our business practices and organisational culture. We ensure that all employees and candidates are treated fairly and with respect, regardless of their background, identity, or circumstances. Our hiring processes are designed to eliminate bias, promoting a diverse and inclusive workforce that reflects the communities we serve.

  Wellbeing

  At Konsolute, we prioritise the wellbeing of our employees as a key element of our workplace culture. We understand that our team's health and happiness are critical to our collective success. To support this, we offer a comprehensive wellbeing program that includes mental health resources and flexible working arrangements that allow for a healthy work-life balance. We regularly engage with our employees to understand their needs and adapt our programs accordingly. Our initiatives are designed to ensure that every team member feels supported both professionally and personally. By investing in the wellbeing of our employees, we aim to create a supportive and productive work environment where everyone can thrive.

Pricing

• Price: £850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashkan@konsolute.com. Tell them what format you need. It will help if you say what assistive technology you use.