Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

QUADIENT UK LIMITED

Postal Tariff Optimiser

Enables access to Royal Mail and Downstream access providers cheaper postal tariffs

Features

  • Format Address Line with Royal Mail Standard
  • Access cheaper Royal Mail tariffs
  • Mailmark

Benefits

  • Correct Address when sending communications
  • Cost savings using 'best' tariffs when sending communications

Pricing

£877.00 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.uk@quadient.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 9 9 8 7 5 2 3 7 7 0 3 1 5 8

Contact

QUADIENT UK LIMITED Adam Smith
Telephone: 07725 826750
Email: bids.uk@quadient.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Impress (Automate and Distribute)
Cloud deployment model
Private cloud
Service constraints
No
System requirements
Internet Connection to Mailmark

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours, with the aim to resolve within 48 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Update
Support available to third parties
No

Onboarding and offboarding

Getting started
Via Quadient post sales, onsite and remote support determined by the on boarding team
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Not Applicable
End-of-contract process
Access is denied, and there is no data that is held

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Access to all address correction capability and mailsort GUI selector functions
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
We actively monitor system resources and automatically monitor resource utilisation. This can scale responsively

Analytics

Service usage metrics
Yes
Metrics types
Channel distribution
Production status
Document approvals
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • DOCX
  • PCL5
  • PS (Post Script)
  • TNO
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.5
Approach to resilience
Available on request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Licence Key Password
Access restrictions in management interfaces and support channels
User configuration within the platform based around user profiles and teams allocation
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV GL Business Assurance Limited
ISO/IEC 27001 accreditation date
28/12/2017
What the ISO/IEC 27001 doesn’t cover
Not applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The UK Professional Services Team (PSO) follows the Cyber Essentials standard. Their compliance to the standard is monitored by QuadientUK's internal audit team. Members of PSO are only able to access a customer system when the customer activates an administration account for them. PSO reports to the Head of Operations, who reports to the Quadient UKIDACHIT Exec. The Development and DevOps teams follow ISO27001. They are in a separate reporting line from PSO. The heads of these teams report to the Head of Development, who in turn reports into a Group board. DevOps, which monitors the platform and handles third-line is the only team allowed to access customer data. DevOps is a small specialist team, and it is tightly audited and vetted.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management type
Undisclosed
Vulnerability management approach
Potential new threats, vulnerabilities or exploitation techniques which could affect service are assessed and corrective action is taken. Relevant sources of information relating to threat, vulnerability and exploitation techniques are monitored. The severity of threats and vulnerabilities is considered within the context of the service and this information is used to prioritise the implementation of migrations. Our change management process, known vulnerabilities are tracked until migrations have been deployed. We track service provider timescales for implementing migrations.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The service generates adequate audit events to support the effective identification of suspicious activity. We operate a 'deny all' policy on access. Events are analysed to identify potential compromises or inappropriate use of service, these are prioritised and scheduled. Prompt and appropriate action to address incidents is scheduled, depending on priority
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have an Incident Management Policy, which is covered under our ISO27001 standard. Users can report issues via the customer ticketing system and incident reports provided during and upon conclusion of the incident

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

The mental, emotional, and physical wellbeing of our employees is of paramount importance to the overall success of Quadient. Our colleagues receive fitness-boosting Cycle To Work schemes, to more extensive programmes of physical and mental wellbeing support, including Employee Assistance Programmes.
We operate and encourage a collaborative, supportive culture which we feel enables our workforce across the globe to thrive. Since the Covid-19 pandemic employees have been able to adopt flexible working hours and in the main are able to work from home which we hope has reduced stress levels during this trying time. We recognise the importance of maintaining a strong work life balance and take every step possible to ensure our colleagues maintain this in their lives.
All colleagues regularly receive Social media or newsletter shoutouts, congratulatory emails, annual raises and bonuses. We also invest in personal and professional development by regularly providing staff with training opportunities. These opportunities can be related to work skills and competencies that need to be developed, but it can also be completely unrelated to the workplace and focus on personal development.

Pricing

Price
£877.00 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.uk@quadient.com. Tell them what format you need. It will help if you say what assistive technology you use.