gomo Learning

Gomo Learning Suite

Gomo creates, delivers, hosts and tracks, responsive, multi-device learning. Gomo is a ‘Software as a Service’ cloud-based tool, meaning that any of your subject experts, based anywhere in the world, can update and review the content using Gomo, simply by logging into the tool from their desktop web browser.

Features

• Cloud-based drag and drop interface
• Responsive, multi-device output
• Wide range of rich screen interactions
• Visual style templates
• Multiple language courses translated via XLIFF export/ import or AI
• Advanced authoring capabilities such as adaptive learning
• AI-powered features for content generation and translation

Benefits

• SMEs and learning designers can easily create e-learning courses
• Courses will run in any screen size, device or orientation
• Course created are engaging and interactive
• Style templates deliver a consistent, on-brand library of courses
• A single course can contain multiple languages
• Courses can adapt and branch to match learners' needs
• AI tools support content creator's productivity and creativity

£1,070.00 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at huw.edwards@gomolearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

299887736396083

Contact

Huw Edwards
+44(0) 20 7832 3440
huw.edwards@gomolearning.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Through AWS hosting we can offer a 99% service uptime rate, when planned maintenance and updates are not scheduled. Customers will be informed in advance of any planned maintenance and site down-time. These maintenance windows will be planned for ‘quiet times’ such as weekends and evenings.
• System requirements: Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hours during business hours (UK)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Support costs are included in the licence fee. Support includes: ; > Helpdesk Ticketing System; > Email support; > Online knowledge base ; > Gomo Academy training videos
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Gomo subscriptions are activated as soon as a signed order and purchase order are received, making the on-boarding process virtually instantaneous. There is a wide range of support documentation and training videos available in the Gomo Community portal.; ; Paid-for training sessions can be requested or users are welcome to attend one of Gomo’s regular webinar sessions to find out more. ; ; Email and ticket support is also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can download the media resources from their Gomo account via the Gomo interface.
• End-of-contract process: Access to the product and any services agreed at the time of purchase will be terminated. Requests to delete data are handled via customer support request. Client data is subject to deletion after 60 days of end of service period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Gomo is built from the ground up as a multi-device suite, allowing you to build content once that will work on desktop, tablets and smartphones. Content produced in Gomo is both responsive and adaptive to ensure it optimizes content to fit the available screen space while maintaining the quality of the learning experience.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: All access to the solution is via a web browser (HTTPS / TLS 1.2).
• Accessibility standards: None or don’t know
• Description of accessibility: Although the courses created with Gomo can meet WCAG 2.1 AA standard when the course creator follows accessible design best practices, the Gomo Authoring service interface itself has not been accessibility tested and so no claim is made as to its accessibility.
• Accessibility testing: The output of Gomo has been independently tested for accessibility by a third party company. The results of this testing can be found in the Gomo Accessibility Conformance report:; https://community.gomolearning.com/hc/en-us/articles/20800355664275-Gomo-Learning-Accessibility-Conformance-Report
• API: No
• Customisation available: Yes
• Description of customisation: Users can create customisable themes that match your branding seamlessly for e-learning that really feels like yours. All the available themes have been designed to be highly configurable so you can adjust them to match your brand or project requirements. You can also save your theme customisations as bespoke themes so you can use them over and over again. ; • Colour pickers -Use interactive colour pickers to get exactly the right look for your course. ; • Font settings and defaults - Upload, control and customise fonts globally for each course and simply re-use when authoring content. ; • Desktop size adjustments - Choose how your course display on the desktop – even filling the screen completely if you want.

Scaling

• Independence of resources: Load balanced design with infrastructure spread across multiple datacenters and two availability zones in an AWS region. The application will continue to work should any one of the datacenters fail unexpectedly.

Analytics

• Service usage metrics: Yes
• Metrics types: Gomo courses can report to the following metrics to a Learning Management System via the SCORM API:; * Course score; * Completion status (complete/incomplete/pass/fail); * Question level data (which answers were selected to questions); ; This data is also available in reports directly in Gomo through the optional Live Delivery add-on.
• Reporting types:
  • API access
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: AES-256 encryption
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Courses can be published and downloaded in SCORM or xAPI format or the course text content downloaded in XLIFF format.
• Data export formats: Other
• Other data export formats:
  • SCORM
  • XAPI
  • XLIFF
• Data import formats: Other
• Other data import formats:
  • JPEG
  • PNG
  • GIF
  • MP3
  • MP4
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Software-as-a-Service will be available 99% of the time calculated over each Year. Scheduled Maintenance Down-Time will not be included when calculating the availability of the Software-as-a-Service.
• Approach to resilience: Gomo infrastructure is spread across multiple datacenters and two availability zones in an AWS region. The application will continue to work should any one of the datacenters fail unexpectedly.
• Outage reporting: Email alerts and dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted based on role and the least privilege principle.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign
• ISO/IEC 27001 accreditation date: 09/05/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SSAE-18 SOC 2 audited

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Gomo's solution is SSAE-18 SOC 2 audited annually. Our Information Security Management System is also certified to ISO/IEC 27001:2013 .
• Information security policies and processes: Gomo has a formal Information Security Management System (ISMS), comprised of its security infrastructure, policies, and procedures. The ISMS is derived from industry data security and privacy best practices such as OWASP, ISO-27001, NIST, and SANS guidelines and is designed to maintain the confidentiality, integrity, and availability of data that is processed and stored within the organization’s systems.; ; Security Team which includes our Managing Director, CTO, VP of Hosting Systems and Operations, VP of Information Security, Director of Hosting Services and Security Operations.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Gomo learning suite is developed using an Agile development methodology against a defined development lifecycle which covers the following areas under which security is a primary consideration: > Requirements gathering > Analysis and design > Development > Testing and release
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Gomo has a formal Vulnerability Assessment Policy as part of its Information Security Management System (ISMS). Industry standard vulnerability detection and remediation processes are in place. We follow a monthly patching schedule and perform vulnerability scans monthly. The company follows industry sources (e.g., CERT, NIST, Microsoft, Red Hat, SANS, BugTraq, etc.) for vulnerability announcements, and we utilize vulnerability scanning and centralized patch management solutions to register and enforce deployment of authorized patches.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Gomo's platform is protected by standardized firewall, intrusion detection and prevention systems, and data loss prevention capabilities. Extensive logging and monitoring processes and tooling provide alerting on anomalous activity. Target remediation timeframes by severity are: ; ; Critical - ASAP not to exceed 30 days; High - 30 days; Medium - 90 days; ; Adjustments may be necessary to align with sprint / release schedules.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Gomo has formal Security Incident Handling Procedures that are audited as part of the SOC 2. The security incident response process defines the stages of the incident life cycle (including identification, assessment, response, and recover); ensures appropriate engagement of cross-functional stakeholders, executive management, and specialized external resources; ensures that the business fulfills all legal, regulatory, and contractual notification requirements.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Gomo is a collaborative, cloud-based solution which enables people to work together remotely to create online e-learning courses which can then also be accessed by learners from any location, eliminating the climate impact of travelling to offices and training centres.

  Tackling economic inequality

  Gomo's cloud-based nature means that people are not economically disadvantaged by their location and are able to work on an equal basis with their colleagues who may be located in more economically advantaged locations such as London and the South East.

  Equal opportunity

  The courses created with Gomo can help reduce the disability employment gap by providing on-line training courses which meet the WCAG 2.1 AA standard for accessibility.

Pricing

• Price: £1,070.00 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Gomo provides a free 21 day trial of the entire product suite.
• Link to free trial: https://www.gomolearning.com/free-trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at huw.edwards@gomolearning.com. Tell them what format you need. It will help if you say what assistive technology you use.