BECHTLE LIMITED

Bechtle Cloud Software Services

SME / Accessibility software
-Education: Pluralsight
-Healthcare: Bridgehead
-Health: MicroBreak
-Security solutions: DomainTools, GitGuardian, Halcyon
-Solutions: RedHat
-Assistance: Zoomtext, Texthelp
-Analytics: Sonarqube
Bluecat
GitGuardian
Talend Data Management
Circle systems stat transfer
Figma
QA Training
Dragon speech recognition
MindGenius
Dolphin Supernova Magnifier
BrowserStack
MiniTab

Features

• Online tech skills training platform - Pluralsight
• Healthcare data protection and recovery - Bridgehead
• Domain intelligence for security investigations - DomainTools
• Enterprise open-source infrastructure software - RedHat
• Screen magnifier and reader - ZoomText
• Ransomware prevention and endpoint resilience - Halcyon
• DNS, DHCP, and IP management - BlueCat
• Secrets detection in code - GitGuardain
• Converts data between stats formats - Stat/Transfer
• Speech-to-text software - Dragon Speech Recognition

Benefits

• Enables fast remote troubleshooting - TeamViewer
• Simplifies complex analytics for decisions - MiniTab
• Reduces fatigue and supports wellbeing - MicroBreak
• Ensures websites work on all devices - BrowserStack
• Enhances accessibility for low-vision users - Dolphin SuperNova
• Improves clarity and project organisation - MindGenius
• Speeds documentation and boosts accessibility - Dragon Speech Recognition
• Builds capabilities and career progression - QA Training
• Enables real-time design collaboration - Figma
• Reduces bugs and vulnerabilities - SonarQube

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

300048560823614

Contact

Public Sector
01249 467900
publicsector.uk@bechtle.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 (Critical) 24x7x365 initial response <1hr via phone, resolution <4hrs; Priority 2 (High) <4hrs, resolution <8 hrs; Priority 3 (Medium) <8hrs, resolution <16hrs; Priority 4 (Low) <8hrs, resolution <32hrs; Bechtle’s support-services Flexible and Tactical operate within the following standard service window:; •Core Service Hours:; Monday to Friday, 08:00 to 18:00 (UK local time), excluding UK public holidays.; During these hours, all incident logging, triage, support activities are actively managed by Bechtle Operations Centre.; 24x7 support is available for Priority 1 (Critical) incidents. This includes access to on-call technical support outside core hours to ensure rapid response to business-critical P1-issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Bechtle Support Services; Priority 1 (Critical) 24x7x365 initial response <1hr via phone, resolution <4hrs; Priority 2 (High) <4hrs, resolution <8 hrs; Priority 3 (Medium) <8hrs, resolution <16hrs; Priority 4 (Low) <8hrs, resolution <32hrs; ; Bechtle’s support-services Flexible and Tactical operate within the following standard service window:; •Core Service Hours:; Monday to Friday, 08:00 to 18:00 (UK local time), excluding UK public holidays.; During these hours, incident logging, triage, and support activities are actively managed by the Bechtle Operations-Centre.; 24x7 support is available for Priority 1 (Critical) incidents. Includes access to on-call technical support outside of core hours to ensure rapid response to business-critical P1 issues.; ; Engineering and Consultancy Day Rates; Field Engineering: - General field work from client to office requirements, supervisory role for large scale desktop-deployments; Working Hours: £750; Out of Hours (Working hours x 1.5): £1,125; ; Professional Services Engineer: Project based work relating to Cloud, Infrastructure, Security and Networking (vendor relating to these specialisations); Working Hours: £1,050; Out of Hours (Working hours x 1.5: £1,575; Consultancy/Strategy ; (example: OCTO & CISO) - Delivered by PS team or key personnel when conducting consultancy or large/complex projects requiring the highest skill-levels; Working Hours: £1,160; Out of Hours (Working hours x 1.5): £1,740
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Bechtle assists customers with comprehensive account management and solution training, in addition to supplying detailed user documentation and guides for the selected solution.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Format of documentation is determined by each software vendor
• End-of-contract data extraction: Bechtle assists customers with data extraction through our specialist and Customer Success teams, collaborating with vendors to ensure data is extracted appropriately.
• End-of-contract process: Once the contract ends, customers typically lose access to the service. They receive a prior notification about expiration, allowing time to renew or, depending on software and terms, download their data before the contract concludes. Bechtle account managers and support team will also be available to discuss any future requirements or other software programmes more suitable for application.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The accessibility of the on-boarding and off-boarding documentation is established by each software vendor which is often via discussion with support team, website or downloads via website or a portal.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Bechtle will work with the customer and vendors to ensure that appropriate measures are in place to guarantee users aren’t affected by the demand other users, such as logical separation methods etc

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics can include monitoring metrics and usage depending on the software.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Organisation whose services are being resold

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Bechtle uses secure data centres with physical access controls, encryption, and data sharding. Solution requirements depend on the selected software and vendor.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Bechtle assists customers in data extraction through our team of specialists and Customer Success professionals. We collaborate with vendors to ensure that customer data is retrieved from solutions in the most effective manner possible.
• Data export formats: Other
• Other data export formats: Depending on format of vendor
• Data import formats: Other
• Other data import formats: Depending on format of vendor

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Protect data between the buyer’s network and your network depends on solution chosen
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Protect data within your network depends on solution chosen

Availability and resilience

• Guaranteed availability: Availability is guaranteed through SLA's and customer contract
• Approach to resilience: Available on request
• Outage reporting: Available on request depending on software and vendor chosen

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Restrict access in management interfaces and support channels depend on software and vendor chosen, this can be provided upon request.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Authentication management access depends on software and vendor chosen for specific program which can include various options and can be provided upon request.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Bechtle have - ISO/IEC 27001, Cyber Essentials and Cyber Essentials Plus
• Information security policies and processes: Bechtle follow the policies and processes of: ISO 27001, Cyber Essentials and Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Provided upon request, depending on software and vendor chosen.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Provided on request, depending on software and vendor chosen.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Provided on request, depending on software and vendor chosen.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management process depends on software and vendor chosen which this information will be available upon request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.01%
• Between £250,000 and £500,000: 0.01%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 0.5%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 4 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 4 February 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1558ec47-32b1-40ed-b801-d45188947349
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 96b7d157-8818-433b-b7f5-60dfc598a1ec
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.