INTERWORKS EUROPE LTD

InterWorks Analytics Consulting

Tableau Platform customers engage with InterWorks Analytics Consulting so that they can accelerate adoption, reduce risk and enable a culture of visual analytics. Keywords:Enterprise Deployment, Enablement, Data Literacy, Rapid Start, Efficiency improvements, Performance Troubleshooting, Healthchecks, Solution Review, BI Strategy Consultancy, Cultural Change, Expert Training, Administration, Planning, Execution Tableau PBI migration.

Features

• Expert, Solution Architects, Advanced, Trainers, Skilled Analytics, Platform Review
• UK based, Southwark, on site and remote
• Infrastructure, configuration, authentication, administration, installation, upgrade, migration
• Data Literacy, adoption, planning, strategy, COE, enablement
• Portal, web, branded analytics, cms
• UI UX visual best practice, process control, scatter, box whisker
• Curator by InterWorks - seamlessly integrates analytics into one platform

Benefits

• Accelerate, reinforce value (ROI) of investment, trust
• Knowledge transfer enabling self service for business users
• Skills development reducing time to be production ready
• Best practice visualisations for trusted, governed insight
• Augmentation, team support

£600 to £1,760 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

300321789753397

Contact

Daniel Rostron
07531541276
Daniel.rostron@interworks.co.uk

Planning

• Planning service: Yes
• How the planning service works: With input from the organisation's stakeholders InterWorks undertakes an assessment of the anticipated requirements and then provides a proposal document with the suggested configuration(s) and their associated timeline and costs. The aim is always to provide the best possible balance of overall requirements (not just the initial install) to budget.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Tableau Server client hosted (on the organisation's own hardware)
  • Tableau Server client specified cloud hosted Azure AWS
  • Tableau Server hosted (cloud hosting provided and maintained by Tableau)
  • Tableau Hybrid Cloud
  • Alteryx Tableau Prep
  • Matillion
  • Fivetran
  • Snowflake
  • Tableau Data Management Addon
  • Tableau Server Management Addon

Training

• Training service provided: Yes
• How the training service works: We provide a separate service offering Tableau Official training for the entire range of Tableau products - see 'Tableau Training' in our services list. All of our trainers are accredited by Tableau and are experienced Tableau consultants in their own right.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Tableau Desktop
  • Tableau Creator
  • Tableau Prep
  • Tableau Server Admin
  • Tableau Explorer
  • Tableau Viewer

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: A series of planning sessions is undertaken in which InterWorks will gather information on the source and nature of existing data. A ; proposal document is then created which agrees the shared understanding of what needs to be done. Once agreed our data engineers will work with your team to manage the migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Yes, in relation to the Tableau Platform, Alteryx, Snowflake, Matillion, Fivetran. If (part of) the requirement for the engagement is to focus on QA and Performance then our consultants can provide testing and troubleshooting expertise. An example of this being our Platform 360 service that runs in depth testing and analysis of your Tableau Server for both QA and performance purposes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide proactive support of any environment in which Tableau operates - monitoring all elements that may degrade the end user experience including standard environment variables such as CPU usage, disk space, network traffic, disk usage, query times, concurrency and so on.; We also provide a reactive service to address client identified faults or degradation in service and have specialists who can identify and resolve the root cause.; ; Our service name is InterWorks ServerCare

Service scope

• Service constraints: InterWorks Consulting can be engaged to perform activities that relate to the use of the Tableau Platforms, including training, planning, business change management, BI cultural change, configuration, delivery, implementation, troubleshooting and development of analytical content. ; We will not take on an engagement that relates to a different visual analytics platform or where Tableau is not in use.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: M-F 9-5 maximum response time is 4 hours ; Weekend or out of hours service is provided at an extra cost, charge is dependent on the size of the deployment (user base)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users go to https://assist.interworks.com and click on the 'Chat Now' button.
• Web chat accessibility testing: None as yet but any such requirement would of course be embraced
• Support levels: We provide an office hours support desk service via email, phone and video conference.; Support is provided free of charge for anything to do with ensuring that the software is working as it should. Support is only charged for work which would classify as consulting assistance - this is usually separately agreed with clients in advance and is contingent upon the size of the user base. ; All accounts have an assigned account manager.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Tableau

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  InterWorks are committed and focused on fighting climate change where possible.

Pricing

• Price: £600 to £1,760 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.