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DIGITAL CLARITY LTD

ITIL Service Management Consultancy

We offer Service Management solutions that specialise in enhancing ITIL across the lifecycle with a strong emphasis on process opimisation and functional efficiency

Our IT professional services develop governance models and create a service management office (SMO) equipped to manage Service Portfolio, risk, reporting, resource management and technical debt

Features

  • ITIIL v4 fully compliant service processes, procedures, continual service improvement
  • IT Operating Model design and review including SMO
  • Strategic IT Planning
  • Outsourcing, sourcing strategy and supply chain management consultancy
  • IT Governance and management design
  • IT value management and cost reduction design
  • Cloud Operating Model design
  • IT Strategy definition and review
  • Event, Incident, Request, Problem, Change and Service Desk Management
  • Agile Service Transition, Assurance, Delivery and Operations Management

Benefits

  • Experienced independent IT service management consultants
  • Streamline work processes across an entire enterprise
  • Increased efficiency, effectiveness and agility of IT
  • Cost reduction of IT and increased value for money
  • Enhanced capability of IT services, including cloud services
  • More effective and efficient IT Operating model, with reduced costs
  • Optimising IT for strategic service delivery against business strategy
  • Greater accountability of IT to the organisation through improved governance
  • Flexible, fully configurable service models
  • Prepare organisations to effectively and reliably consume cloud services

Pricing

£500 to £1,300 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Knowles@digitalclarity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 0 0 8 3 8 0 3 0 0 6 6 6 7 2

Contact

DIGITAL CLARITY LTD Pete Knowles
Telephone: 07590815590
Email: Pete.Knowles@digitalclarity.co.uk

Planning

Planning service
Yes
How the planning service works
Our services are built in collaboration with our clients. Starting from their business strategy and aims, we review the demands, governance and current capabilities of the IT function. Using our extensive cloud migration and management experience, we develop options for IT delivery and service management, informed by industry benchmarks and best practice to devise how to bridge the gap. We review the current technology stack and develop the technology strategy. In collaboration with the client's leaders, we develop recommendations and strategic plans for implementation, covering short, medium and long-term.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
A key benefit of working with Digital Clarity is our commitment to ensuring that client staff are trained and upskilled, enabling them to reduce their dependency on external support.

We achieve this through Knowledge Transfer Programme that includes:

• Mentoring: Ongoing advice and guidance provided by a highly experienced consultants
• Guided Experience: The user performs the work whilst being supervised by our experts
• Training: One-to-one or classroom based training to disseminate technical or discipline related information.
• Knowledge Library: We establish a knowledge library including project documentation, lessons learned and templates for future use by the client

All Knowledge Transfer activities are reviewed on a continual basis to ensure that they are delivering a measurable benefit to the client.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
From the results of a Digital Clarity Maturity/Capability Assessment our consultants identify the underlying business functions of the organisation and match the best cloud services. Whether it would be a Private, Public or Hybrid cloud, Digital Clarity present options of all and advice which would be the best for business in terms of: cost, efficiency, migration and compatibility.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We offer a number of services designed to provide ongoing support to buyers during implementation of their cloud hosting or software services. Digital Clarity provides support by delivering customised consulting services which factor all individual support requirements

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer user support via phone or in person at the day rates provided within our rate cards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We are driven by the values of equality, diversity, and inclusivity. Founded on the belief that every individual deserves an equal opportunity to thrive, we have made it our mission to create a workplace where differences are not only accepted but celebrated.

Digital Clarity is committed to promoting equal opportunities at every level of our organisation. From recruitment and hiring to career advancement and beyond, we actively seek to create a level playing field for all individuals, regardless of their background, identity, or experiences.

We believe that diversity is our strength, and our recruitment practices reflect this. We proactively seek out candidates from diverse backgrounds and underrepresented groups, ensuring that our talent pool is as varied and dynamic.
Inclusive Culture:

At Digital Clarity, inclusivity is more than just a buzzword; it's a way of life. We have cultivated a culture of openness, respect, and understanding, where every employee feels valued, respected, and empowered to be their authentic selves. We strive to create an environment where everyone can thrive.

We recognise that diversity drives innovation, and we are committed to providing opportunities for growth and advancement to all our employees. Through mentorship programs, leadership development initiatives, and ongoing support, we empower individuals from all backgrounds to reach their full potential and make meaningful contributions to our company and society at large.

At Digital Clarity, we understand that promoting equality is not just the right thing to do; it's also good for business. That's why we lead by example, advocating for equal rights and opportunities both within our organisation and in the communities where we operate. By championing diversity and inclusivity, we not only create a better workplace but also drive positive change in the world.

Pricing

Price
£500 to £1,300 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Knowles@digitalclarity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.