Trimble UK Limited

AgileAssets Pavement Analyst (Planning & Analysis)

The AgileAssets Pavement Analyst enhances infrastructure management strategies, boosting ROI. I t helps predicting future performance and optimise short and long term work plans for maintenance, preservation, rehabilitation, and replacement of pavement assets. It assists making informed decisions for pavement assets, improving their efficiency and longevity.

Features

• Pavement Management System.
• Preview Investment Outcomes.
• Optimise Work Plans.
• Improve Management Strategies.
• Multi-Constraint and Multi- Year Analysis.
• Inventory, Condition Surveys, Construction History.
• Deterioration Models.
• Visual Project Editing Tool.
• User-Defined Decision Trees.
• Flexible data visualisation, Graphical Reporting, Map reporting.

Benefits

• Use multiple what-if scenarios to achieve a specified performance targets
• Align projects across multiple years to create efficient work plans
• Create optimal work plans using predictive modelling
• Determine the best time to apply preventive treatments
• Generate interactive reports, communicate the effects of your investment decisions
• Visualise your network as-is and in the future
• Optimize your project portfolios with analysis across multiple years.
• Project future level of service for specific pavement areas
• Create work plans using an interactive project planner
• Optimize the decision-making process by defining decision trees

£1,160 to £4,810 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud-ug@trimble.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

301160274497823

Contact

Chris Newson
+44 7702 030628
gcloud-ug@trimble.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: AgileAssets Maintenance Manager, ; AgileAssets Structure Inspector, ; AgileAssets Structures Analyst,
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial acknowledgement within 5 minutes and initial response to questions is within 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Services issues are categorised by Trimble into one of four categories or severity levels:; ; "Severity 1" - Services is inoperable. Customer is unable to use the Service without significant disruption to Customer's primary business operations and with respect to which no workarounds exist that would enable the Service to be so used until corrections can be made.; ; "Severity 2" - issue that is of a severity that prevents the Service from being used without significant disruption to Customer's primary business operations but with respect to which a workaround exists enabling business operations even if in a diminished capacity.; ; "Severity 3" - issue which restricts the use of one or more features of the Service to perform necessary functions but with respect to which a workaround is available.; ; "Severity 4" - are non-critical issue that prevent a function or component of the Service from operating properly but which is not a Severity 1, Severity 2 or Severity 3 issue.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Trimble offers a variety of training options depending on the size and structure of the organisation. ; The goal of training is to enable knowledge transfer throughout the project - and formally, through classroom training, enable organisations to effectively use the system. ; ; Trimble sees training as fundamental to the success of a project, and tailors proposed training to meet the requirements of the organisation.; The familiarity of the solution will reduce the need for formal in-classroom training of all users. ; Existing training material and documentation will be updated to address expanded functionality. ; Organisations can also benefit from the Trimble AgileAssets Learning Centre, which provides web-based, self-service training videos.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: For a 30-day period following the termination of the Contract, Trimble will provide access to Customer Data in SQL DMP format for download, provided the Customer is not in breach of the Contract and has settled all fees owed under the Contract.; ; The application offers users the ability to extract portions of the current dataset using the export data command. It allows for customized export of data into various formats such as .csv, .html, .xls, .xlsx, DBF, KML, or Shape file. The data is conveniently available in a user-friendly format for further manipulation as needed. The export tool includes selection options to export either the currently displayed data or any specified range from the entire dataset.
• End-of-contract process: For a 30-day period following the termination of the Contract, Trimble will provide access to Customer Data for download, provided the Customer is not in breach of the Contract and has fully paid all applicable fees. ; After this period, Trimble will remove all backed-up Customer Data from its systems, and the Customer's access to the Services will cease. ; Additionally, both parties will return or destroy all original and copied Confidential Information in their possession, custody, or control. If destruction is chosen, certification of destruction must be provided in writing by an officer of the respective party. The Customer's obligation to settle any outstanding amounts owed to Trimble will persist beyond the expiration or termination of the Contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences between Desktop and Laptop/Tablet services.; Mobile software is intended to be used for Asset and Condition Surveys, Structures Inspections, Maintenance Tasks.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: AgileAssets API enables new and smarter business processes by integrating your asset management system with other enterprise systems. The AgileAssets API is based on the REST architecture - an easier, more efficient mechanism to use than XML-based protocols such as RPC or SOAP. ; ; With AgileAssets API, your agency can:; • Link Multiple Systems - Integrate third-party applications and web services with the AgileAssets Software application to unify workflows and improve operations.; • Incorporate External Data - Extend the reach of data-collection tools and bring external data into decision-making and financial planning.; • Expand System Functionality - Develop next-generation applications for the web, mobile devices, and desktop computers to support continuous innovation.; • Create Custom Applications - Meet your agency’s specific needs by creating custom applications. For example, link your maintenance management system with your snowplow monitoring system to integrate workflows.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: System Administrators can add fields, create custom calculations, customize feature windows, and create/modify reports.

Scaling

• Independence of resources: Trimble have in place its own internal procedures to ensure users are not affected by demand by other users. Using industry standard tools, Trimble closely monitors activity across all of its services and load balance where appropriate.

Analytics

• Service usage metrics: Yes
• Metrics types: Percentage availability, outages, scheduled maintenance, number of licenses consumed
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The Export Data command is available in windows or panes that show tabular data. It allows the customer to select what table columns and records wishes to export and then save the data to a file outside of the application. ; The data may be saved as a comma-separated text (.csv) file; an HTML file; a Microsoft Excel (.xls or .xlsx) file; a DBF file; a Google Earth KML file; or a Shape file. (If the Shape type is selected, the application generates a zip archive with .shp, .shx, .dbf and .prj files.)
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • XLSX
  • DBF
  • KML
  • Shape Files
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • DBF
  • KLM
  • Shape Files

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Trimble warrants at least 99% System Availability during each calendar month. If the System Availability is less than 99%, and if Customer has fulfilled all of its obligations under the Contract, Trimble will provide Customer with a Service Credit applied to the month in which the failure to meet this Service Level Agreement has occurred.; ; % of System Availability per Calendar Month and respective Service Credit; < 99%. Service credit: 2%; < 98%. Service credit: 4%; < 97%. Service credit: 6%
• Approach to resilience: Available on request
• Outage reporting: Email Alerts, ; Public and Private Dashboards

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: AD user groups.; Security model built into software application.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 15/12/2017
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/12/2017
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: If requested by Customer, Trimble can cooperate in performing an initial security assessment, including the completion of a risk assessment questionnaire. ; In addition, Trimble will provide Customer with SSAE16 Reviews from the third party data center providers utilized in the provision of the Service as well as with the results of the penetration testing which Trimble has periodically performed by qualified third party security consultants.
• Information security policies and processes: Trimble policies and control framework are aligned with the ISO 27001 Information Security Program Management Standards. This includes pragmatic policies, procedures, standards and guidelines to support the information security requirements, with a focus on the most critical assets. This enables Trimble to maximize efficiency and effectiveness by leveraging a common set of controls and policies to comply with many regulations.; Trimble information security policy framework includes documented policies, procedures, standards and guidelines to support our relevant information security requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Trimble applies a SCRUM Agile development methodology to its configuration and change management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Security Management Team meet on a monthly basis to review detection methods, and our response to any security issues. Customer is notified within 24 hours of any security issues being detected. ; This also include a description of the corrective action needed and details of where this needs to be performed by Trimble or the Customer. ; Systems are continually monitored 24 hours a day for potential security incidents and Trimble uses technology which compares logs from various sources, including on customer end points to provide a full vision of the current status.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Trimble recommends that all desktop machines have antivirus protection installed and updated and providing real time monitoring on potential threats. ; ; At the network level, the traffic are regulated through firewall. Trimble also has IDS which analyse traffic and whenever a potential attack is identified an automatic ticket is raised under a security incident queue to get resolved based on its severity. The responses are provided based on the severity level.
• Incident management type: Supplier-defined controls
• Incident management approach: Multiple IDS devices are situated in the perimeter of the network which continuously monitor the inbound and outbound traffic. A 24x7 team monitors these incidents and provide real time solution. Timely escalations make sure all incidents are worked on priority and necessary patching or fixes are done following the change management process.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Trimble services aim to contribute to the fight against climate change and provide environmental benefits while assisting infrastructure owners in managing their assets. ; Trimble achieves this by enhancing operational efficiency in both short and long terms, resulting in reduced emissions through more effective repairs and constructions works.; Additionally, Trimble services facilitate the digitalisation of work processes, ensuring up-to-date and accurate information that can be easily shared electronically. This promote effective collaboration, reduce paperwork, and minimise the need for re-work.

Pricing

• Price: £1,160 to £4,810 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud-ug@trimble.com. Tell them what format you need. It will help if you say what assistive technology you use.