Aire Logic Limited

Aire Logic - Enterprise Architecture Services

Our architectural consultancy service can support your organisation in adoption of cloud and other modern ICT technologies - particularly in healthcare. We're experienced in TOGAF,Zachmann,RUP-SE and ATAM, as well as our own EA Light approach for rapid agile delivery. Our services cover everything from Strategy Development to hands-on solution implementation.

Features

• Develop and Implement Strategy. Assess, Align and Optimise Existing Strategy
• Cloud migration, planning, delivery and deployment
• Solution Architecture. Assess, Align and Optimise applications, technology and data.
• Capability modelling, planning & maturity analysis (business and technical)
• Establishment of architecture function, including initial operation, transition and training
• Define/embed architecture governance, including standards, policies and processes.
• Architecture Tool Analysis / Setup
• Assessment and strategy / plan for addressing technical debt
• TOGAF, ATAM and EA Light (rapid EA delivery approach)
• Specific expertise: NHS, Healthcare, EPR/EHR, Interoperability, Education

Benefits

• Improved alignment with Business Goals in support of long-term Vision
• Improved and faster decision making with less subjectivity
• Improved operational efficiency with better performance and lower costs
• Improved interoperability and integration, improving trust, information flow and collaboration
• Improved knowledge management, easy to share with fewer mistakes
• Improved risk management, enhancing resilience and agility
• Improved innovation enabling response to emerging technologies and changing markets
• Improved resource allocation (IT, budget, people, infrastructure) based on value
• Improved support for organisational change initiatives
• Improved ability to evolve in response to changing business needs

£440 to £1,300 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@airelogic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

301202256861822

Contact

Mike Odling-Smee
+44 (0)7946 51274
procurement@airelogic.com

Planning

• Planning service: Yes
• How the planning service works: Our consultants are experts in their field and can provide services covering strategy (enterprise architecture), solution architecture, security, interoperability and standards.; ; Use of a TOGAF-aligned approach, proven on deployments from small to some of the largest in the UK, will ensure we effectively understand Buyers’ requirements, helping them to effectively plan their implementation. We’ll:; ; •Engage stakeholders e.g. business leaders, IT professionals, existing/outgoing service providers and end-users; Understand their needs, expectations & concerns; •Complete documentation reviews, interviews, surveys and workshops to gather requirements, including functional, technical, security, non-functional and compliance, aligning these with Buyer’s business objectives; •Utilise TOGAF’s architecture building blocks and standardised reference models to design a best-practice solution architecture. Assessing different cloud strategies (public/private/hybrid) & paradigms (cloud native/serverless vs cloud enabled IaaS/PaaS); •Assess current and future state business capabilities to understand gaps. Evaluate current IT infrastructure, applications, data and processes for dependencies, complexities & performance characteristics. Identify constraints or limitations such as legacy applications unsuitable for cloud that need addressing prior to migration ; •Conduct comprehensive risk assessment, with mitigation strategies, covering data security, compliance, performance degradation & downtime ; ; •Develop a clear roadmap/timeline with milestones, considering budget, resources, dependencies, data volume, complexity and business continuity requirements.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our consultants have extensive experience on a broad range of cloud related technologies. We can provide training in Enterprise Architecture, cloud architecture and our own EA light enterprise architecture method from basic to advanced levels. ; We can create bespoke training packages to suit the needs of any buyer. Our approach includes:; •Prioritising clear communications with plain language and visual aids to build knowledge progressively; •Tailored E-learning modules, video tutorials, knowledge base articles & user guides to supplement the above & provide on-demand access to resources ; •Hands-on workshops/exercises providing practical experience interacting with the system, reinforcing learning objectives ; •Simulation & sandbox environments for users to safely practise/experiment, fostering confidence/proficiency ; •Role-based training tailored to specific responsibilities & skill levels ; •Train-the-trainer approach empowering buyer SMEs to provide training & ongoing support to other staff & users ; •Detailed documentation e.g. Architectural Documentation, iterated with the Buyer to ensure understanding ; •Regular refresher training to reinforce learning; •Peer learning & establishing communities of practice allowing users to share experiences & knowledge & learn from each other. ; •Feedback mechanisms to gather user input, continuously refining & improving training according to user needs
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our consultants have a wide range of expertise in cloud technologies as well as existing on-premises (traditional) deployment architectures. We can provide advice and hands-on support to help the buyer migrate from traditional or existing cloud providers, drawing on extensive experience transitioning cloud services for diverse client bases, including numerous critical national NHS services (e.g. API Management and SPINE for NHSE), universities & Hospital Trusts.; We’ll conduct comprehensive assessment of Buyer’s current infrastructure, identifying suitable cloud solutions and develop a tailored migration strategy. This involves evaluating factors such as workload compatibility, security requirements and cost-effectiveness. ; We work with and guide Buyers through the entire migration process, including data transfer, application re-platforming, and post-migration optimization. By leveraging best practices and robust project management methodologies, we’ll ensure minimal disruption to operations and maximisation of benefits. Additionally, we provide ongoing support and monitoring to optimise performance and address any challenges that may arise, enabling Buyers to transition smoothly between cloud services with confidence and efficiency.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have some of the most experienced quality assurance and performance testers in the industry, who have successfully transitioned cloud services for diverse client bases, including numerous national NHS services (e.g. API Management and SPINE for NHSE) & Hospital Trusts, where quality and performance are of critical importance.; Working with the buyer we ascertain their performance expectations, up time and other reliability considerations to provide a non-functional testing framework to support all migration stages. This includes test scripts and data supporting live-like current and planned transaction volumes to ensure system and infrastructure performance. We create detailed test plans including: unit, integration, functional, performance and end-to-end suites, covering applications and infrastructure. Plans specify objectives, scope, approach, test cases and timelines, defining roles/responsibilities for design, execution and reporting. We automate where possible and execute via CI/CD processes aligned with DevOps best-practices in live-like environments using IaC technologies. We utilise manual and exploratory tests to validate complex/edge case scenarios and usability. All test are documented and defects managed via test management tools.; We balance the time/cost of executing non-functional tests against the risks and coverage of the solution not meeting any of the non-functional requirements e.g. utilisation of ephemeral environments to reduce costs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Our comprehensive support service is Buyer specific ensuring solutions not only meet but exceed business objectives. Core support is available Monday-Friday 08:30-17:30 via telephone & email, however we also offer tailored out-of-hours support & have extensive experience providing 24x7x365 service support for critical NHS Services.; Our standard support offering follows the ITIL4 IT service management framework, including: ; •Proactive monitoring, maintenance and troubleshooting for hardware & software ; •Access to Zendesk support portal for incident logging and feature requests with cloud-hosted accessibility for support agents. Alternatively we can integrate with Buyer solutions e.g. ServiceNow; •Zendesk includes monitoring, reporting & proactive analysis of problem trends, with support staff trained in spotting trends as they arise & quick diagnosis to prevent higher severity incidents. Similarly we can replicate this with Buyer tools such as ServiceNow; •We provide 1st to 3rd line support with defined processes to manage incidents supporting commitment to Response & Resolution time SLAs. Holding regular performance reviews as required by the Buyer ; •We provide customer accessible health status dashboards for products ; •Remote support is provided for cloud-hosted services with sufficient engineer availability at all agreed times ; •We provide in-depth end-user guides & tutorials for all services we develop & deliver

Service scope

• Service constraints: Support is typically provided remotely, however on-site support can be provided from time to time.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is banded into service level agreements. Some services can choose to have little support and some stronger support. The level of support selected by the customer determines whether it is free or chargeable. Our response times are within 2 hours for urgent requirements, to 3-4 days for low priority requirements depending on the service level the customer has selected. We do provide out-of-hours and weekend support, but this does fall into one of the chargeable models.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We have different support packages available - from 9-5 weekdays to full 24x7 support. We would work with the buyer to determine what support package would best meet their needs and the cost for this. Our standard support offering follows the ITIL4 IT service management framework, and typically includes: •Proactive monitoring, maintenance and troubleshooting for hardware & software •Access to Zendesk support portal for incident logging and feature requests with cloud-hosted accessibility for support agents. Alternatively we can integrate with Buyer solutions e.g. ServiceNow •Zendesk includes monitoring, reporting & proactive analysis of problem trends, with support staff trained in spotting trends as they arise & quick diagnosis to prevent higher severity incidents. Similarly we can replicate this with Buyer tools such as ServiceNow •Provision of 1st to 3rd line support with defined processes to manage incidents supporting commitment to Response & Resolution time SLAs. Holding regular performance reviews as required by the Buyer •Customer accessible health status dashboards for products •Remote support is provided for cloud-hosted services with sufficient engineer availability at all agreed times •In-depth end-user guides & tutorials for all services we develop & deliver

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK
• ISO/IEC 27001 accreditation date: 09/10/2023
• What the ISO/IEC 27001 doesn’t cover: Outsourced Development - All development is undertaken inhouse
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Data Protection and Security Toolkit (NHS England)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  An exclusively tech4good business, we’ve been committed to ethical business practices since inception. Certified in ISO26000 for Social Responsibility and ISO14001 for Environmental management, robust environmental sustainability policies and practices ensure Corporate Social Responsibility is central to our operations.; ; We’re committed to achieving net zero emissions by 2030 with a published Carbon Reduction Plan. Our Environmental Management System Committee drives robust mitigation efforts and organisational accountability for ambitious targets. Activities include: training/education events, internal/supplier audits, community engagement, accreditation, environmental volunteering and focus on mindset shifts through 'conscientious coding/design’.; ; As a business we’ve:; •Switched to 100% renewable electricity for our offices, reducing our carbon footprint by ~50% in 2023; •Invested in Ripple Energy solar park to mitigate 50% of predicted office CO2e for next 40yrs; •Allocated equivalent investment in future Ripple windfarm to mitigate remaining 50%; •Switched to greener suppliers with net zero carbon commitments; •Conduct regular office audits of waste management, recycling, water use etc.; •Changed Travel Expenses policy to prioritise environmental impact ; ; We’ll reduce environmental impacts of GCloud contracts through: ; •Helping customers source the most energy efficient cloud hosting; serverless architecture; green (100% renewable) cloud hosting; or data centres complying with HMG’s Climate Change agreements; •Conducting environmental impact assessments for each delivery, including lifecycle assessments to evaluate long-term direct (e.g. energy consumption) & indirect (e.g. supply chain emissions) impacts; •Ensuring GHG emissions are forefront in design decisions; •Environmental awareness sessions & stakeholder workshops; •Providing volunteering opportunities for direct environmental improvement, awareness & CO2 reduction e.g. tree planting/pruning, woodland management, rewilding, community food growing; •Relationship with Ahead Partnership supporting their Green IT challenge and the next generation of our workforce; •Development of green spaces under the NHS Forest Scheme; •Investment in environmental community schemes involving forest/woodland offsetting, mitigating emissions of contract staff; •Annual charitable donations to environmental charities.

  Covid-19 recovery

  When COVID-19 hit the UK, Aire Logic offered pro bono services to NHS Trusts nationwide. Today, we remain committed to supporting staff & communities post-COVID-19 through multiple initiatives. Anchored in Tech4Good principles, we adjusted our support for the hardest hit, including small businesses and local communities, incorporating ISO26000 (Social Responsibility) principles into our operations. Our goal is to amplify our reach, foster community connections, and bolster support for healthcare entities. Our commitment includes the following initiatives: ; Retraining/Employment Opportunities: We provide job opportunities for groups disproportionately impacted by COVID-19, e.g. 16–24-year-olds & ethnic minorities through: CodeYourFuture partnership, supporting disadvantaged individuals into software careers; Digital Access West Yorkshire collaboration for tech refurbishment, bolstering digital inclusion; Generation collaboration, providing training to unemployed young individuals in Leeds. ; Support for Businesses/Communities: Assisting Leeds Teaching Hospital in devising alternative pre-op assessment system with Forms4Health, enhancing patient safety & clinician efficiency. ; Innovative Projects for Anchor Institutions: ; •Working with Leeds Hospitals and CAILTEC to enhance same-day emergency care via technology; •Collaborating with Professor Celia Glass (Cass Business School) on improved e-rostering for NHS staff. ; Employee Support:; •Prioritising the physical and mental health of employees affected by Covid-19 through: Hybrid working policy–no mandated office days; Working from home equipment allowance; Plumm - wellness provider; Weekly online yoga; Mental health survey; Virtual team socials; Introduced 2 wellbeing days per year; Offered interest-free loan scheme to impacted staff. ; •Enhancing workplace conditions for a safe post-COVID-19 recovery. ; •Ongoing offer of interest free loans for employees struggling with cost of living or other short term financial stress.

  Tackling economic inequality

  Aire Logic is committed to addressing employment, skills, and pay disparities through workforce initiatives. We create employment and training opportunities for those facing barriers in deprived areas, addressing skill shortages, supporting educational attainment relevant to our contracts. ISO30415 (Management of Diversity/Inclusion) principles define us. Our commitments include:; ; Workforce Inclusivity:; ; •Driving innovation and challenging our Board, our Equality, Diversity, and Inclusion (EDI) Committee partners with Generation to upskill unemployed adults, enhancing job prospects and minimising pay disparities.; •We have stringent data capture/analysis mechanisms, e.g. periodic equal pay audits and pay gap analysis, ensuring fair/equal pay and equal uptake of opportunities across the workforce, preventing in-work poverty.; •As signatories of Tech Talent Charter we provide annual D&I data regarding workforce makeup, contributing to tech-industry-wide D&I efforts.; •We prioritise diversity in recruitment/onboarding processes, offering opportunities for those with disabilities/long-term health conditions. We regularly monitor/report on economic inequality through D&I surveys, publishing results on our website.; ; Economic Growth through Skills/Education:; ; •We provide employment/training opportunities for individuals facing employment barriers, including T-Level Apprenticeships, degree programs, summer internships and support through study leave and financial cover. ; •We work with Ahead Partnership to engage/enable young people to achieve their full potential in Tech based roles; •We provide funding to support under-represented groups identified through diversity audits e.g. assisting non-technical female staff in retraining as Software Developers.; •We offer developmental support for career progression with Pluralsight available to all employees. We have also invested in in-house provision of staff training/upskilling, including classroom and e-learning for specific qualifications.; ; Economic Growth Through Entrepreneurship:; •We co-sponsor Leeds Digital Healthcare, collaborating with Clinical Entrepreneurs Programme for economic growth through business creation.; •We collaborate with NorthCoders, supporting career-changers to become Software Developers. Since 2020, we welcomed 10 individuals from their Coding Camps and hired 2 through our Industry Placement scheme.

  Equal opportunity

  Aire Logic is committed to promoting career advancement for disadvantaged/minority background individuals through targeted skill development. We proactively address/mitigate modern slavery risks in our supply chain. We implemented the following initiatives to tackle inequality in the contract workforce.; ; Reducing the Disability Employment Gap:; ; Our EDI Committee, HR, and Board support increasing disabled people’s presence, actively tackling inequality through surveys and awareness events, monitoring/reporting inclusivity gaps. We are increasing our proportion of disabled staff by 1% p.a. and ensure all offices are wheelchair-accessible and internal systems/products are WCAG compliant.; ; Tackling Workforce Inequality:; ; •We continuously review and ensure inclusive recruitment processes, promoting fair pay/participation/progression e.g. using blind CV sifting; •Our co-founded recruitment consultancy, Brio, fosters inclusive recruitment, ensuring ethical recruitment is carried into our supply chain. ; •Our flexible working environment supports recruiting/retaining staff with caring responsibilities.; •Our policies support progression of disadvantaged/minority staff into higher-paid work: Upskilling staff through funded guilds (e.g. agile, data science), knowledge-sharing events, team away days, AireTime to explore training opportunities. Support/training is assessed by our EDI committee to ensure equality in application, identifying opportunities to improve minority representation in under-represented roles (e.g. female software engineers).; We provide Digital Skills Training for under-represented groups we support/hire as junior staff, through partnerships with charities including Code Your Future, Generation UK, Growing Talent Digital Leeds, Sky Get Into Tech.; ; Establishing/funding apprenticeships - We provide employment/training opportunities for individuals facing employment barriers: T-Level Apprenticeships, degree programs, internships and provide ongoing support through study leave and financial cover.; ; Our EDI Committee promotes/measures delivery of equal opportunities, including annual anonymous EDI survey reporting on protected characteristics against role/salary, reviewed by our HR team and Board, reported to Tech Talent Charter (underpinning our accreditation with the Good Business Charter).; ; We support relevant tech events to attract diverse candidates, sponsoring e.g. Women of Silicon Roundabout.

  Wellbeing

  Aire Logic prioritises the wellbeing of patients, the community, and staff above profit, fostering a healthy work environment and enhancing lives. Detailed assessments during our B Corp review, where we scored 63.1 in "supporting our workers," underline our commitment.; Various initiatives promote physical and mental wellbeing across the company, including:; •Flexible working, embraced by 90% of our staff, allows them to balance work and life. ; •Mental health receives dedicated attention, with 10% of our staff trained in identifying early signs of issues (FutureQuals Level 3 in Mental Health First Aid).; •Regular wellbeing check-ins, 'Duvet days', and access to professional Employee Assistance Programmes, provide support for staff. ; •Physical health is encouraged through activities like free yoga sessions, gym memberships and team sports.; •Regular social events, including with wider community to build connections and improve wellbeing; Staff have access to 12 days a year (paid) for personal development, supporting staff and community wellbeing through personal projects, charity work, and pro-bono initiatives. ; Community integration is core to our ethos, evident in collaborations with healthcare and education sectors Including:; •Collaborating with senior nurses we developed software for proactive identification of children and young people for early health related interventions, benefiting 500,000 pupils nationwide.; •We fully funded/supported the National Electronic Bed Service, used to locate mental health beds and refer young people with acute mental health needs requiring residential care.; •We completed a pro bono project for the Children’s Heart Surgery Fund to enhance the patient evaluation process through assessments for their Family Support Workers.; Our office space serves as a hub for community events and research projects. For instance, we hosted a community coding group, CodeWith, and a group of Bruntcliffe Academy students at our offices, facilitating UCD workshops and insightful Q&A sessions on tech careers.

Pricing

• Price: £440 to £1,300 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@airelogic.com. Tell them what format you need. It will help if you say what assistive technology you use.