Symatrix Ltd
Oracle Cloud Infrastructure (OCI)
Oracle Cloud Infrastructure is designed for applications that require consistent high-performance, are business critical and removing the need for costly internal equipment. Each instance of OCI is hosted in a dedicated area where it is guaranteed that it is only 100% accessible by you.
Features
- Budgeting and cost analysis
- Server access management
- Operating system patches
- Network security and management
- Storage back up management
- Database back up management
- Server provisioning
- ISO27001 accredited for data security underpinned by ITIL best practice
- Security cleared experienced consultants
Benefits
- Managing Oracle credits and spend, reshaping resources
- Maintaining and managing user access to servers
- Maintaining current system patches on servers within OCI
- Maintaining security lists and managing resources
- Regular snapshots of data usage
- Regular backups of databases
- Creation and configuration of Virtual Machines
Pricing
£350 to £1,850 a person a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
3 0 1 3 8 1 4 8 3 8 3 8 5 7 3
Contact
Symatrix Ltd
Charles Courquin
Telephone: 07801977693
Email: charles.courquin@symatrix.com
Planning
- Planning service
- Yes
- How the planning service works
-
We undertake an initial review on the Oracle on premises applications be them E-Business or Peoplesoft or database applications and then advise on a clear path to moving the applications to the hosted Oracle Cloud Infrastructure.
The Symatrix Project Manager will work with the Client to ensure all management strategy documents, project plan, risks and issues log and governance model are set up and in place for the project. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Oracle E-Business
- Oracle PeopleSoft
- Oracle Cloud Infrastructure (OCI) Public
- Third party applications
- Oracle database and middleware
Training
- Training service provided
- Yes
- How the training service works
- Symatrix has a wealth of experience in providing training and user adoption services in the Public Sector.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Oracle E-Business
- Oracle PeopleSoft
- Oracle Cloud Infrastructure
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Symatrix works with the customer to identify a plan of implementation. It is important to have a solid implementation so Symatrix follows a best practice approach to the project.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Oracle E-Business
- Oracle PeopleSoft
- Oracle Cloud Infrastructure - Public
- Third party applications
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Symatrix provides quality assurance. In the E-Business and PeopleSoft ecosystem we do provide performance testing where we are also providing the Hosting Service Oracle Cloud Infrastructure (OCI).
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- In addition to the standard Oracle Support Services, Symatrix provide support covering Oracle Cloud Infrastructure. The support teams are based in Manchester and are HR professionals, consultants or ex-Oracle super users and have a minimum of 5 years’ experience. The service is underpinned by contractual SLA’s and ITIL best practice process and covers both a reactive resolution management of all issues from “how do I….?” queries to complex integration and bug fixing. Regular service reviews are held to review performance and MI analysis. Our support service includes: Functional support including ‘how do I?’ queries, technical support including ‘how do I?’ queries, manage Oracle service requests, regular service reviews Additionally, we can also offer Environment Management services. Environment Management services cover use of environment, who has or needs access and when do they need access and planning new releases. The benefits of this service include, experienced support team, ability to ask ‘how do I’ questions, contractual SLA’s, ITIL best practice processes, single point of contact for Cloud and E-Business queries and escalation within Oracle if required. Customers have a choice of the service level required.
Service scope
- Service constraints
- TBC
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Symatrix has contractual SLA’s based on the severity of the issue being logged.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- In accordance with the ITIL framework, Symatrix provide first line support (basic/common assistance); second line support for more complex tasks; and third line support for external services or highly technology-specific issues. Support for OCI ranging from managing maintaining VM instances, and Database setups. Network configuration alongside with Firewall setup configuration & also Tunnel capabilities be it IPSec or Fast Connectivity.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- ORACLE
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISOQAR
- ISO/IEC 27001 accreditation date
- 14/11/2013
- What the ISO/IEC 27001 doesn’t cover
- Areas outside of Symatrix’ direct control, such as our Clients’ or trading partners’ systems are not encompassed by our ISMS.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Symatrix has recently created an Environmental Social Governance action plan to ensure that we can meet UK and International standards and support our customers as they strive to meet their ESG targets. Our plan is sponsored by a board member and the ESG governance team meets monthly to ensure progress against our objectives are being made. Our current targets are as follows:
We will adopt the SBTI targets for SMEs to support client objectives
We will have a target that we will use all major supply chain partners to have 100% commit to Carbon Net Zero (Oracle, Microsoft and Salesforce)
We will complete CDP supplier survey when asked by our clients
A CSG Governance process will be monitored at Monthly Symatrix Exco board
We will commit to using renewable energy at our key office locations of Manchester
We will use environmentally safe and sustainable energy sources to meet our needs and currently operate on a green energy tariff for our Manchester office
We have included environmental issues in as part of all employee mandatory training programmes and encourage the implementation by all company staff of sound environmental practices.Covid-19 recovery
Symatrix operate a sustainable commuting policy. Additionally, we have a service in place via a third party in our Employee Assistance Programme for our people to use if they are struggling in any way with COVID recovery. This is a scheme where all employees have access to a counselling scheme and is available to employees 24 x7. Our customer approach to date has been in ensuring we have maintained operational support and provided flexibility to our clients as they transitioned to remote ways of working during the pandemic and likewise, we continue to provide flexibility in operations as they move to hybrid ways of working in recent months.Tackling economic inequality
Symatrix places great value on training and development. We have been pro-active for a number of years in use of the UK apprenticeship scheme and graduate recruitment. We have a structured development plan to support our colleagues as they gain new skills and help deliver services to our clients. As an Oracle Certified Partner we are able to give all employees access to specialised training, learning and development as well as any crucial soft skills needed in order to be the best in their area of expertise. We run skills training sessions once every 6 months for employees across our customers to provide new capabilities and opportunities for new roles within the organisation.
We have published white papers and released blogs into the business community on payroll advice as Government rules around tax changes and continue to do so.Equal opportunity
Symatrix firmly believe in treating people fairly and equally and abide by the discrimination law so that our people are not treated unfairly due to aspects such as sex, ability, age and this is detailed in our employee handbook and recruitment policy.
We are committed to providing and promoting equal opportunities. We aim to treat employees and applicants equally regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (“Protected Characteristics”). We aim to provide equal opportunities and avoid discrimination in all aspects of employment and to ensure that the talent and skills of all individuals are maximised. Our approach applies to recruitment, terms and conditions of employment (including pay), appraisals, promotion, disciplinary and grievance procedures and training. Part-time and fixed-term staff are treated the same as comparable full-time or permanent staff and enjoy no less favourable terms and conditions (pro rata where appropriate), unless different treatment is justified. Everyone has a role to play in ensuring that equal opportunities are provided in accordance with this policy. All managers set an appropriate standard and must proactively promote equal opportunities . We are committed to ensuring that managers understand the importance of equal opportunities and that they have an awareness of best practice in this regard. We provide appropriate training on equal opportunities relevant to the role of each manager. With regard to disability if employees are disabled or become disabled, we encourage them to tell us about their condition so that appropriate support can be offered.
As part of our ESG governance, we are updating our Child labour statement, Human rights policy and prohibition to all forms of modern slavery statement which are being added to our Employee Handbook and recruitment policy.
Pricing
- Price
- £350 to £1,850 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at charles.courquin@symatrix.com.
Tell them what format you need. It will help if you say what assistive technology you use.