Blackbaud Europe Ltd

Blackbaud eTapestry

Blackbaud eTapestry is an affordable, all-in-one donor management solution purpose-built to help non-profits achieve growth and expand on their mission. Its easy-to-use tools are designed to streamline manual administrative processes, deliver meaningful donor experiences, and provide online and offline communication tools that can help you reach your fundraising goals.

Features

• Core Functionality: Constituent Relationship Management Database
• Core Functionality: Fundraising Moves Management
• Core Functionality: Mobile and Web Access, Unlimited Users, User Security
• Online Marketing: Unlimited Online Giving Forms (Website Embedded)
• Online Marketing: Email Marketing and Reporting
• Online Marketing: Payment Processing and eReceipting
• Online Marketing Integrations: Constant Contact & Microsoft Outlook
• Data Health: Dashboard Reporting & Executive and Benchmark Reporting
• Data Health: Segmented Transactions, Import Tool & Document Attachments
• Chat Support, Recorded Online Training, eLearning Library, Online Customer Community

Benefits

• Manage all fundraising and programme activities in one place.
• Better donor insight powered by pre-built dashboards and reports.
• Streamline processes, increase return and enjoy faster time-to-value
• Manage a coordinated, multi-channel communication strategy with integrated marketing tools.
• Engage your donors on-the-go with eTapestry Mobile
• Compare giving statistics between new, upgraded, downgraded, and unchanged donors.
• Manage a coordinated, multi-channel communication strategy with integrated marketing tools.

£80 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at skip.steele@blackbaud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

301439284013448

Contact

Skip Steele
+1 (949) 304-3797
skip.steele@blackbaud.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Yes ; Display: A minimum screen resolution of 1024 x 768, 256 colors, 16-bit color or better is recommended.; Browser: Your browser must accept cookies and have javascript enabled to display eTapestry
• System requirements:
  • Minimum screen-resolution of 1024x768, 256 colors, 16-bit colour or better
  • Need access to the internet.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: All customers have access to support, where they can chat directly with Blackbaud Customer Support Associates.
• Web chat accessibility testing: N/a
• Onsite support: No
• Support levels: All customers have access to support, where they can chat directly with Blackbaud Customer Support Associates.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User have access to online training videos, online documentation and an online knowledgebase that help in starting to use the system. They can also ask questions via support as they have them.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users/Organisations have two main ways of extracting their data at end of contract. They can use the export feature in the system and export their data out of the eTapestry system or they can pay a fee to the Services team to have them run an export for them.
• End-of-contract process: The price of the contract includes access to the eTapestry software for the specified time period of the contract. Additional contract items include access to support, training or additional contracted services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: To use eTapestry on your smart phone or tablet, access the mobile friendly version. After you log in to eTapestry, click the eTapestry Mobile link in the bottom left corner.; ; In the mobile version, you only have a subset of the capabilities that you have in the full browser version.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The eTapestry Application Programming Interface (API) enables you to integrate data with your eTapestry database. The API can serve to push data to or pull data from eTapestry, to expand existing functionality to better fit your needs, and to automate data entry.; ; The API is designed for developers with knowledge of web services and SOAP and is offered free of charge to organizations and third-party development groups.; ; The interface allows you to perform a variety of functions.; ; - Create or modify accounts, journal notes, contacts, gifts, pledges, and payments.; - Charge credit cards, debit cards or bank accounts when you create gifts and payments.; - Avoid duplicates by matching name and account information.; - Query and return data lists.; ; Although the eTapestry API is free to use, it isn't automatically activated. For security reasons, eTapestry disables API access until an organization enables this feature (with the exception of API sandbox databases).
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can not customize the functionality in the system, but they do have the opportunity to add customized fields for their organizations, both in the interface and via the API.

Scaling

• Independence of resources: The system is constantly monitored by our team for performance and has benchmarks at when more services are needed to address load.

Analytics

• Service usage metrics: Yes
• Metrics types: The system does have usage metrics per user, as in log-in information when they logged into the system.
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Exporting reports/querried data:; Customers have the ability to export the results of a query (in eTapestry) to an Excel, PDF, or CSV file.; ; Exporting all data from eTapestry:; eTapestry creates a backup of your database nightly. If you want a copy of your database, you can manually create a backup file. To do so, customers need create two custom exports this information is available here: https://webfiles.blackbaud.com/files/support/helpfiles/etapestry/etapestry/content/etapcreatingdatabasebackup.html; ; eTapestry also offers a Final Data Export that your organization can purchase if you are moving to another system.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • .MRG
  • Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We commit that the production version of your solution will be available at least 99.9% of the time calculated on a monthly basis, excluding planned and critical maintenance.
• Approach to resilience: Available on request.
• Outage reporting: Planned maintenance is fully communicated to our customers here: https://maintenance.blackbaud.com/. The Blackbaud Planned Maintenance page provides information on the availability of your hosted products, including details on planned and emergency maintenance. Planned maintenance notices are posted 3 days in advance of the work; When there is active maintenance on the page, this will auto-refresh every 60 seconds; The page will not refresh on its own when maintenance is not occurring; Any active maintenance will always appear at the top of the page and will move to the historical section of the page once completed; This page will provide up to 5 days of historical information for reference. ; ; Unplanned outages can be found here https://status.blackbaud.com/.; ; To receive proactive email notices as part of our maintenance agreement, customers can subscribe service availability notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Use Blackbaud ID authentication for username and password authentication and MFA enablement: https://docs.blackbaud.com/bbid-docs/. Organisations can also authentication via their preferred IDP through BBID SSO https://docs.blackbaud.com/sso-overview-docs/
• Access restrictions in management interfaces and support channels: There is complete rights section that can be defined in the system and grouped per user type.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Use Blackbaud ID authentication for username and password authentication and MFA enablement: https://docs.blackbaud.com/bbid-docs/. Organisations can also authentication via their preferred IDP through BBID SSO https://docs.blackbaud.com/sso-overview-docs/

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Schellman
• PCI DSS accreditation date: 2021
• What the PCI DSS doesn’t cover: Blackbaud can provide audit reports including SOC 2 type 2, SOC 1 type 2, and bridge letters for both SOC 1 and 2 reports, where applicable, through your account manager, Customer Support or our new Blackbaud Compliance Portal here: https://kb.blackbaud.com/articles/article/62740. Blackbaud also provides PA-DSS and PCI-DSS attestations of compliance to Blackbaud Internet Services and Blackbaud Payment Solutions.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NIST CSF, SOC 2 type 2, PCI DSS where applicable.
• Information security policies and processes: Our Information Security team leverages the industry-standard CIA Triad Model (Confidentiality, Integrity, Availability) in conjunction with various industry control frameworks, such as the NIST CSF, PCI DSS, ISO27001, SOC 1, SOC 1 type 2, and others to protect our solutions. View more information on our Cyber Security Program here: https://www.blackbaud.com/security For more information on our policy framework, please see the following white paper: https://cms.blackbaudcdn.net/media/docs/default-source/security/blackbaud_policy-framework-whitepaper.pdf?sfvrsn=b080015f_0

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Blackbaud’s change model follows ITIL protocols and methodologies, reinforcing best practices while mitigating risks of introducing new technology services. All changes are brought forward using a Request For Change (RFC) process to a Change Advisory Board (CAB) that reviews the submitted request to ensure proper testing, documentation, implementation, rollback, and communication plans are in place before approving any changes. All approved changes with anticipated service impact are communicated to ensure customers have visibility into expected functionality or service unavailability.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Blackbaud has a comprehensive vulnerability management program. All our applications and our public-facing network go through annual third-party penetration testing. We also perform our own internal and external vulnerability scans on a quarterly basis, as well as static code scans against our software during key moments in the development lifecycle. Any issues found are submitted for remediation based on industry recommendations. Blackbaud uses the COBIT framework.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Intrusion detection and intrusion prevention functions are in place, in addition to firewall systems to provide us visibility into network activities in which case violations and anomalies are reported as alerts for immediate action. For more information on our Incident Management practices, please see the following whitepaper: https://cms.blackbaudcdn.net/media/docs/default-source/security/blackbaud_incident-management-and-response-overview.pdf?sfvrsn=15d418c6_0
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: For more information on our Incident Management practices, please see the following whitepaper: https://cms.blackbaudcdn.net/media/docs/default-source/security/blackbaud_incident-management-and-response-overview.pdf?sfvrsn=15d418c6_0

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Blackbaud announced in the first half of 2022 that it has achieved carbon neutrality across its operations and data centers for 2021, and that it will engage with the Taskforce and Climate Financial Disclosure (TCDF) and CDP to ensure transparent sustainability reporting and progress. With a multi-pronged climate strategy, Blackbaud is focused on reducing its emissions, using energy efficiently and investing in environmental projects for a more sustainable future. “We are committed to doing our part for climate change by calculating and reducing our emissions, investing in renewable energy and sustainable projects, and working with our employees, customers and partners to collectively advance our efforts.” ; ; More details can be found here: https://www.blackbaud.com/newsroom/article/2022/04/18/blackbaud-achieves-carbon-neutrality-and-commits-to-new-transparent-sustainability-reporting
• Covid-19 recovery:

  Covid-19 recovery

  To help organisations prepare for and respond to any impacts of COVID-19, Blackbaud has compiled resources to support and address some of the unique concerns facing the social good community and empower non-profits, charities and foundations to deal with this situation while continuing to support their critical mission. https://www.blackbaud.com/covid-19-resources
• Tackling economic inequality:

  Tackling economic inequality

  We support the passion of our employees through cultivating a vibrant commitment to board leadership across our staff (with a quarter of employees serving on non-profit boards), and supporting and amplifying employee commitment to causes through corporate matching and time off for volunteering. Contributing in the cities where we live and work.: We are proud to contribute to communities around the world where our 3,000+ employees work through our corporate grant programme. Last year, we supported amazing causes in our UK hubs of London and Glasgow with gifts to Football Beyond Borders, Give a Dog a Bone, Shelter from the Storm and several more organisations. Building a healthy future in the tech and social communities. ; ; For more information, please read our social responsibility report here: https://www.blackbaud.com/social-responsibility-report-2020
• Equal opportunity:

  Equal opportunity

  Building innovative software to help power some of the world's largest non-profit organisations is dependent upon the experiences, perspectives, and skills of people from all different backgrounds. We know that creating a belonging environment for our employees to do their best work is essential. That's why we take steps to ensure an inclusive workplace and make sure all employees feel valued and have the opportunity to succeed. More details can be found here: https://careers.blackbaud.com/us/en/diversity
• Wellbeing:

  Wellbeing

  Our employees are the foundation of our success. That's why we're committed to offering a variety of competitive benefit programs that support your emotional, financial, and physical wellness both at work and at home, starting on day one. More details can be found here: https://blackbaud.seismic.com/share/RJPg7DWjXGj8hTFjpdf6qQB4B3D

Pricing

• Price: £80 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: They can receive 30 day access to the core functionality so that they can evaluate if it meets their organisations needs.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at skip.steele@blackbaud.com. Tell them what format you need. It will help if you say what assistive technology you use.