Redflags

Redflags® Behavioural Security Platform

A behavioural risk solution that delivers intelligent nudge interventions to divert people away from high-risk activity, in the moment. Baseline and then measurably reduce operational cyber risk. By uniquely applying behavioural and learning science to create ongoing, contextual security awareness Redflags® delivers meaningful outcomes for its clients.

Features

• Realtime, pre-emptive nudges guide/educate employees before risky behaviours
• Brief and digestible drip-fed content to keep engagement rates high
• Reminders delivered when relevant applications in use or on desktop
• Deliver focussed campaigns targeting high risk users
• Deliver real-time security alerts to the desktop during an incident
• Dashboards showing behaviour change, risky behaviours, content engagement including Q&A
• Rollout a wide range of Out-of-the-Box campaigns or customise
• Ability to 'click-through' to push to detailed content (policies/further education)
• Adapt campaigns according to behaviour based metrics
• NCSC-accredited content

Benefits

• Measure reduced operational risk: divert users away from risky behaviour
• Reduced user impact: drip-feed low-friction, engaging content
• Greater knowledge retention: campaigns are real-time and contextualised
• Increased visibility of risky behaviours: Easy to understand metrics
• Measurement of engagement: Baseline behaviours with/out interventions
• Unique on device telemetry on risk: link click, password entry,..
• file upload/download, insecure wifi, AI LLM use, USB, etc
• Always up-to-date: Continually refreshed campaign content
• Unprecedented reach: Change online behaviours across all users
• Quick and easy deployment: No AD, Tenant or Outlook dependencies

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.ward@thinkcyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

301555223029295

Contact

Tim Ward
0203 151 8045
tim.ward@thinkcyber.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Windows .NET Framework 4.6.1 or higher. Windows 10 onwards
  • MacOS versions from Catalina 10.15 to Sonoma 14

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 Hours; Support is available during UK (GMT) Business Hours 08:30 – 17:30, Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: External service provided by HubSpot who are seeking to align with WCAG 2.2 AA
• Web chat accessibility testing: None as yet
• Onsite support: Yes, at extra cost
• Support levels: Customer IT and named contacts can contact our support services via our help desk email address. Contact automatically ; creates a support ticket, which is then allocated to the relevant support team member to progress. An automatic confirmation of receipt will be issued by the system. ; ; In an emergency support can be accessed by calling our support number.; ; Email is the preferred route, such that all issues can be logged and routed correctly.; ; Support is available during UK (GMT) Business Hours 08:30 – 17:30, Monday to Friday.; ; Redflags will aim to provide initial confirmation of receipt targeted within 60 minutes.; ; Feedback / query response targeted within 48 hours.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Managed Service:; 1) Onboarding kick off to agree scope of product use and any customisation requirements; 2) Campaign and content design phase if procured; 3) Issue access to Redflags Portal with brief training call; 4) Issue installer (via Portal) for IT team review, deployment and connectivity configuration; 5) Advice and guidance from Redflags for managed roll out by client IT team; 6) Agree content go live; 7) Commence measurement and reporting aspects of service; ; Redflags & Redflags Studio Self Service; 1) Provide access to Redflags Knowledge base with On boarding videos, documentation and FAQs for use of Redflags Portal to install Redflags and manage Redflags Campaigns; 2) Provide access to Redflags Portal ; 3) Redflags installer available in the "Downloads" tab with installation guide; 4) technical support via ticketing system
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Reports on engagement are available on a monthly basis.; Full exports of raw engagement data can be issued on request.
• End-of-contract process: Delivery and display of awareness content will cease at the end of the contract. Content can be continued on renewal.; ; Reports will remain available for 30 days at end of contract via the Portal. ; ; Portal access will then be cancelled.; ; Customers are requested to uninstall the software application from client machines.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Reports are accessible from our Redflags Portal allowing client administrators to view staff engagement with Redflags® stories and nudges, including dwell times, click-throughs to more information and answers to any questions. ; Baseline tracked behaviours and changes after nudges are introduced can be viewed to see behaviour change trends.; ; Content is curated by Redflags administrators to client requirements for Enterprise / managed service clients. ; ; Self service options are also available where clients use the portal to customise and launch Redflags Campaigns including trackers, stories, nudges and reminders and clear measures of behavioural impact.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Redflags content is not delivered via browser, but it still meets all but one WCAG 2.2 Level A success criteria (Info and relationships) and all but six WCAG 2.2 Level AA success criteria. Independent testing has been carried out to verify this.
• API: No
• Customisation available: Yes
• Description of customisation: Redflags® can be customised to deliver client content and branding through each of the delivery mechanisms available:; ; Redflags Stories (30-90s content pieces delivered to the desktop).; Redflags Reminders (single panel items delivered in focus or on the desktop); Redflags Nudges (delivered when risk behaviours are spotted as overlays or following the cursor); ; Stories and reminders can be branded with logo and client colour schemes as part of the Managed Service or in our Self Service tools.; ; Redflags Enterprise (Managed service): Content in out of the box stories fully editable or fully bespoke stories can be created by client or by Redflags team.; Out of the box campaigns can be run, tailored or completely new campaign created.; ; Redflags Studio (Self service) - Use studio to create and edit content. ; Campaigns can be customised to be baseline tracking (no interventions) only and to change the timing and campaign items (stories, reminders) shown.; ; Redflags (Simple self-service) - Changes to last "call to action" page of stories can be made.; ; As above for Campaign customisation.

Scaling

• Independence of resources: Our service will scale if user demands exceed processing capacity.

Analytics

• Service usage metrics: Yes
• Metrics types: Redflags offers unique telemetry for your security awareness team on human risk. Including simple measures such as user numbers, engagement with content, dwell times on content, click-throughs and answers to questions per user and in aggregate. ; ; But more importantly baselines and then changes in risky behaviour events, reduction in users carrying out behaviours, heat maps of ; when behaviours take place and more.; ; These are accessible through the Redflags® portal.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Report data in the Redflags Portal can be downloaded by Administrators
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No data upload required/available

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Content is pushed from cloud service to client software removing dependencies on external services for delivery of the service.; ; Content servers reside in Amazon Web Services (AWS).; AWS use commercially reasonable efforts to make the Included Services each available for each AWS region with a Monthly Uptime Percentage of at least 99.99.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Other
• Other user authentication: Users access service through logging into corporate desktop. Application access to content secured via client certification authentication, and certificate pinning.; Reporting portal access requires 2FA.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to individual (fully qualified) IP addresses.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Management access is authenticated via username and (strong) password. Access to management interfaces is restricted to individual (fully qualified) IP addresses.; Access to server configurations requires 2FA

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials.; Cyber Essentials Plus.; IASME Governance Standard Level 1 & 2 (external audit); Our governance processes align with the IASME governance standard.
• Information security policies and processes: Information Security governance is owned at Company Board level. Our overall approach is driven by a combination of risk- and compliance-oriented factors.; ; We define our own information security policies and processes, aligned with Cyber Essentials and the IASME governance standard.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Tight control to smallest possible number of administrators who can change configuration.; All software products are stored and managed in a version control / software configuration management toolkit.; Deployments are run through a testing process before release.; Major changes/releases are agreed by a Change Advisory Board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Proactive patch monitoring and rollout. Periodic vulnerability scanning/penetration testing, including on new releases. Remediation of all Critical/High/Medium vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monthly assessment of available log data to identify a defined set of anomalies.
• Incident management type: Supplier-defined controls
• Incident management approach: Recording of incidents in an incident log, and reporting to board level. Incidents involving personal data to be handled in accordance with GDPR requirements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 4-6 week trial demonstrating Redflags®; capabilities including Security Stories, Reminders, Real-time nudges and reporting.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 65%
• Between £500,001 and £1,000,000: 75%
• Between £1,000,001 and £2,500,000: 80%
• Between £2,500,001 and £5,000,000: 85%
• Over £5,000,001: 90%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3e848ab8-e2ec-4751-8b9d-4e410af8de5c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5f2ad109-4e1d-42b5-ac23-dabf6f89c81c
• Other security certifications: Yes
• Any other security certifications:
  • IASME Cyber Assurance Level 1
  • IASME Cyber Assurance Level 2 (external audit)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.ward@thinkcyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.