Fujitsu Services Limited

Oracle Cloud Analytics For Applications

Fujitsu has deep experience in implementing Oracle Analytics Cloud solutions and is well-positioned to help you plan, adopt and integrate Oracle ERP Cloud. Our proven methodologies and standardised tools simplify and accelerate the implementation process while minimising risk.

Features

• Digital and cloud enablement
• Migration of data from Legacy to Cloud
• Gain Business Agility through Oracle Cloud Set up
• Enhance business oversight through migration to Cloud
• Reduce Total Cost of Ownership
• Global Process Design powered by personalised cloud setup
• Oracle BI & BI Analytics Managed Services
• Dashboards and reports complementing Oracle’s Cloud standard offering
• Design, Build and unit test of the solution
• Customised Reports to meeting your business needs

Benefits

• Oracle's Analytics Cloud Planning service provided.
• Accelerated Oracle Analytics Cloud deployment using PRIME implementation methodology
• Pre-populated templates to guide customers through a recommended setup
• Pre-built test scripts to improve quality and shorten testing timeframes
• Pre-built reports to simplify data collection, validate conversion data loads
• Q&A document to uncover customer needs across Oracle Analytics Cloud
• Global Oracle practice of 650+ Oracle Cloud specialists
• Oracle Analytics Cloud delivered in predictable, accelerated, low cost model
• Industry Best Practices applied
• Experienced Oracle Industry experts

£0 to £0 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

301572124218745

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Various applications including Oracle ERP, HCM, Sales, CPQ, SCM, Service Cloud, Marketing Cloud
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Oracle licenses for PaaS required
• System requirements:
  • Oracle or another PaaS service licenses
  • Applications with REST or other APIs

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 : Critical 2 hours; P2 : High 2 business days; P3 : Medium 5 business days; P4 : Low 10 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Application support: Monday – Friday 09:00 – 18:00 UK time (excluding UK bank holidays) Infrastructure support: 24/7 for service affecting incidents (P1), Monday – Friday 09:00 – 18:00 UK time for all other cases. We do provide a technical account manager, a cloud support team, an account manager and escalation contacts.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customisations to out-of-the box Oracle PaaS and SaaS products are also provided as per Oracle's best practices.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The data does not belong to us but to the customer all along. We can also migrate workloads from Oracle Cloud to other cloud providers if the customer strategy changes.
• End-of-contract process: Handover and training can be arrange at an additional cost.; ; The customer will own the documentation which is produced as part of the contract agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Service Dependent
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customization to out-of-the box Oracle PaaS and SaaS products are also provided as per Oracle's best practices.

Scaling

• Independence of resources: By continuous monitoring usage metrics and capacity planning which is reported to customers on a monthly basis.

Analytics

• Service usage metrics: Yes
• Metrics types: Service availability, Service usage, running costs.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Depends on the Oracle PaaS and SaaS offering. Different tools will have different export features. A few examples are: database exports, configuration exports, content exports, etc.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • RMAN
  • CMU Bundles
  • WAR
  • HTML
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The application availability target is 98.5%. Infomentum can only meet this target provided that Oracle Cloud platform meets their target availability of 99.5%
• Approach to resilience: To be provided by Oracle Cloud. Infomentum advises high availability and resilient architecture design.
• Outage reporting: 1) E-mail alerts; 2)Monitoring dashboards available to customers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: ISO27001 standards are applied across all of our management interfaces
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: See above

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: All is covered. The scope is: Consultancy, design, implementation and management of bespoke software and middleware solutions for content, information management, user experience and cloud-based hosting environments.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All those defined in our ISMS including Access Control, Acceptable Usage, Secure Disposal, Cryptographic Controls, Remote Working, Data Protection, etc. The reporting is done through monthly audits and quarterly management reviews.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITILv3 based configuration and change management process are followed to ensure that changes are assessed, documented and approved. Configuration items in our CMDB are updated accordingly.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Every change is tested and solution components are regularly tested for security vulnerabilities.; ; We aim to apply security patches as soon as they are made available following release management process.; ; We subscribe to security forums and bulletins to keep up to date.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We base our processes on the ITILv3 Event Management and Incident Management processes.; ; Our response and resolution times are defined in our customer SLAs and as per customer agreement.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Provided on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Fighting climate change:

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV).; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Fighting Climate Change with a policy outcome, we co-ordinate our efforts via an environmental action plan, a green procurement policy and a responsible procurement charter. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; The G-Cloud Service initiatives may include:; ; Developing Environmental Action Plans focusing on societal challenges of climate change, resource circulation and living in harmony with nature.; ; Supporting local School’s Programmes i.e. the UK Trees to supporting biodiversity, environmental education & clean air.; ; Ensuring all projects utilise our secure logistics facility so that all IT assets are re-purposed before recycling or disposal through secure /accredited routes.; ; Continuing the installation of Solar Panels across our or customer sites, enabling self-generating renewable energy.; ; Fujitsu as a member of RE100, promotes global corporate initiatives driving towards 100% renewable energy.; ; Supporting customer efforts to collect information on measures to promote the resource-saving design of products.
• Covid-19 recovery:

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of supporting Covid 19 recovery with a policy outcome, we focus on helping our customers, local communities and supporting our staff with the social and economic impacts. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; The G-Cloud Service initiatives may include: ; ; Helping our customers move to a more home-based/mobile service.; ; Support to local communities and helping schools to ensure disadvantaged children are not left behind in terms of access and skills to learn remotely by supplying equipment and training.; ; Our volunteering refocussed on the transfer of digital skills to support schools and the unemployed.; ; Acceleration of our apprentice schemes to support employment initiatives, including tackling skills gaps.; ; Support to enable SMEs/VCSEs to develop in disadvantaged areas through gifting of our apprentice levy.; ; Initiatives such as DASH, Karma Nirvana, Manchester Women’s Aid to support the Home Office Domestic Abuse Charity, provided laptops and technical support.
• Tackling economic inequality:

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Tackling Economic Inequality with a policy outcome, we focus on creating employment and removing any barriers to employment, developing new skills, supporting our supply chain including SMEs and VCSEs. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; Tackling economic inequality:; ; The G-Cloud Service initiatives may include:; ; Providing employment opportunities for those facing barriers to employment, particularly those located in deprived areas.; ; Working with educational institutions and community groups to provide CV Skills/Mock Interview Workshops and STEM Schools career visits.; ; Creating apprenticeship/graduate opportunities within Fujitsu.; ; Training opportunities, for industries with skills shortages or high growth sectors i.e. Digital skills programmes. ; ; Assisting Rock2Recovery helping Armed Forces Veterans and an increasing number of Blue Light staff and their families by providing coaching and support e.g. business advice and their fund-raising activities.; ; Supporting local SMEs/VCSEs with access to learning pathways to develop and learn new skills to enhance their offerings.
• Equal opportunity:

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Equal Opportunity with a policy outcome, we focus on reducing the disability employment gap, tackling workforce inequality and providing demonstrable value to society. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; The G-Cloud Service initiatives may include:; ; Our Work Your Way Programme, providing flexible working arrangements to all employees from day one.; ; Comprehensive digital skills training for disadvantaged people e.g. NEETs, minority, gender and ethnic groups, disabled, rehabilitating young offenders, or elderly people.; ; Employee Passport detailing all adjustments to fully supporting employees throughout their career.; ; Mandated accessibility standards are actively considered in Framework contracts throughout the solution/product/service lifecycle.; ; Opening up our supply chain to SMEs to share an ecosystem of alliances, expert partners and academic institutions and charities.; ; We build accessibility into Framework contracts via policies, processes and working environments to comply with legislation.
• Wellbeing:

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Wellbeing with a policy outcome, we focus on the Health and Wellbeing of all our workforce including our supply chain. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; The G-Cloud Service initiatives may include:; ; We provide access to Wellbeing Programmes supporting mental and physical health, including:; Employee Assistance Programme; “My Healthy Advantage” app providing content and 121 Live-Chat support;  Mental Health First Aiders; ; Mental Health campaigns for all staff including subcontractors, to create community of acceptance around mental health.; ; Fujitsu and supplier volunteering to support local wellbeing projects initiatives to support older, disabled and vulnerable people to build a stronger community network.; ; Providing specialist skills to support “Creating Better Environments” project – creating a digital platform helping autistic people better navigate environments.; ; The BuddyConnect™ application created by Fujitsu to support neurodiversity and inclusion in the workplace.

Pricing

• Price: £0 to £0 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.