Softcat Limited

Netapp - Cloud Data Sense

Cloud Data Sense is a data mapping and classification tool, across your hybrid cloud and on-premise environment. Driven by our powerful AI algorithms, we provide automated controls and reporting so that you can always stay on top of your data

Features

• Data Mapping

Benefits

• Discover Stale Data

£50 a terabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

301726262516959

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Access To File Shares and Data Sources
  • Bare metal or hosted hypervisor certified for CentOS/Red Hat
  • Configure option for SaaS, On premises or Dark site configuration
  • Access to DB tables
  • Outbound Access Requirements (not required for Dark site)
  • Root Priviledges required for Cloud Data Sense data Collector

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 - 30 Minutes, P2 - 2 Hours, P3 - 8 Hours, P4 - 24 Hours; ; https://mysupport.netapp.com/site/info/policies-and-offerings
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: NetApp provides support for Cloud Manager and its cloud services in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles and a community forum. Your support registration includes remote technical support via web ticketing.; Self support; These options are available for free, 24 hours a day, 7 days a week:; Knowledge base - Search through the Cloud Manager knowledge base to find helpful articles to troubleshoot issues.; Communities - Join the Cloud Manager community to follow ongoing discussions or create new ones.; Documentation - The Cloud Manager documentation available online; Feedback email - We value your input. Submit feedback to help us improve Cloud Manager.; NetApp support - In addition to the self-support options above, you can work with a NetApp Support Engineer to resolve any issues after you activate support.; Steps to access support:; In Cloud Manager, click Help > Support.; Choose one of the available options under Technical Support:; Click Call Us to find phone numbers for NetApp technical support.; Click Open an Issue, select one the options, and then click Send.; A NetApp representative will review your case and get back to you soon.
• Web chat accessibility testing: Web chat testing has been done in coordination with all our SaaS based solutions that NetApp provides and can be tested through signing up to a freemium 1TB version of Cloud Data Sense through cloud central (https://cloudmanager.netapp.com) where you can register for NetApp Cloud services and accesss to web chat is available in the bottom right hand side.
• Onsite support: Yes, at extra cost
• Support levels: We provide a Cloud Data Sense Implementation Service which is run by your Professional Services team. They will help to identify success criteria, deploy the service and ensure data sources are plugged in correctly.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is online documentation available for Cloud Data Sense online - https://docs.netapp.com/us-en/cloud-manager-data-sense/index.html
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: You have the option to export data from Cloud Data Sense into a excel spreadsheet which can then we consumed however you see fit
• End-of-contract process: The data scanning stops and you will be unable to access the service

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As the service is simply accessed through a browser, users can access the service from any device that have a supported browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: NetApp's cloud services are mainly accessed through our Cloud Manager portal. This is a WebGUI that is really easy to access and navigate through
• Accessibility standards: None or don’t know
• Description of accessibility: NetApp's cloud services are mainly accessed through our Cloud Manager portal. This is a WebGUI that is really easy to access and navigate through
• Accessibility testing: Cloud Data Sense uses the CI/CD model where new features are delivered through beta testing through NetApp personel and users who are selected to the beta testing program. Once testing is complete the service is updated.
• API: No
• Customisation available: No

Scaling

• Independence of resources: As you deploy the service within your own environment (cloud or on-premises), other users consuming the service will not impact you.

Analytics

• Service usage metrics: Yes
• Metrics types: Data Scanned, Data Sensitivity, Where Data Is Stored, Permissions Associated
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Netapp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: The Cloud Data Sense service is hosted within the customers environment whether that be on-premise or the cloud. So if the customer is hosting on-premise they can have storage-level encryption and if the service was hosted in the cloud, the cloud provider would provide their own encryption solutions.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: You have the option to export data from Cloud Data Sense into a excel spreadsheet which can then we consumed however you see fit
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Dependent if the customer choices to host on-premise or in the cloud. Availability in cloud based on third party cloud services design, so we would go with cloud SLA's. If the service is hosted on-premise then customer would need to sure availability of underlying infrastructure
• Approach to resilience: It's available on request
• Outage reporting: Reports can be configured from Cloud Manager https://status.services.cloud.netapp.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Authentication is federated with an external provider (Auth0 by default) using username / password. Auth0 authenticates username and password and passes JWT token into users browser cookie space. Federation to existing IAM is supported via ADFS in Microsoft AD , for more information see: https://services.cloud.netapp.com/misc/federation-support
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: Authentication is federated with an external provider (Auth0 by default) using username / password. Auth0 authenticates username and password and passes JWT token into users browser cookie space. Federation to existing IAM is supported via ADFS in Microsoft AD , for more information see: https://services.cloud.netapp.com/misc/federation-support

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company
• ISO/IEC 27001 accreditation date: 26/05/2021
• What the ISO/IEC 27001 doesn’t cover: Details can be found here: https://security.netapp.com/certs/
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • https://security.netapp.com/certs/
  • NetApp Cloud Services SOC 2 Type 1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001 and ISO/IEC 15408; ; For further information check the below links:; https://security.netapp.com/certs/; https://library-clnt.dmz.netapp.com/info/web/ECMP1138936.html?&access=a
• Information security policies and processes: NetApp follows a standard process to address vulnerabilities and notify our customers.; Vulnerability report received. ; Verification. NetApp PSIRT engineers will verify the vulnerability and provide assessment within the CVSS framework.; Resolution development. ; Notification. NetApp will disclose the minimum amount of information required for a customer to assess the impact of a vulnerability in their environment, as well as any steps required to mitigate the threat. ; Attribution. ; Standard delivery methods for NetApp security information:; Security Advisory — Provides information regarding security vulnerabilities that might affect NetApp products and require an upgrade, patch, or direct customer action to remediate. ; Security Bug Report — Provides information about low-severity or False Positive security vulnerabilities and is available via Bugs Online (requires login); NetApp’s adherence to standards and participation in standards bodies shows our commitment to security best practices.; The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NetApp uses industry-standard source code control methods (implemented using the (third-party) Perforce product). We use industry-standard bug-tracking methods implemented using a home-grown tool known as BURT. Release Management consists of a closely monitored interaction between these two tools and industry-standard development methods along with source code review and development change control cycles.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management handling procedures have been developed and maintained to cover all potential types of security incidents, including, but not limited to: (1) intrusion, (2) denial of service, (3) malicious code, (4) malicious communications, and (5) misuse of resources. Redovery strategies that NetApp would use if a cyber attack were to occur is company confidential. Testing for cyber attack scenarios has been donesuccessfully and will continue to be done in the future.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £50 a terabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide a 1TB free license for you to trial the solution
• Link to free trial: https://docs.netapp.com/us-en/cloud-manager-backup-restore/task-licensing-cloud-backup.htmlhttps://docs.netapp.com/us-en/cloud-manager-data-sense/task-licensing-datasense.html#use-a-cloud-data-sense-paygo-subscription

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.