PEGASYSTEMS LIMITED
Pega consulting services, software implementation, vendor expertise and advisory services
Pega Consulting partners with clients and integrators to deliver agile, scalable solutions. Services include programme delivery, DevOps integration, COE setup, rapid outcome-driven applications, ensuring best practices, expert platform and solution design, GenAI innovation and implementation reviews. Pega subscription advisory services provide long-term strategic support for maximum value from Pega technology.
Features
- Provided by Pegasystems highly qualified, certified staff.
- Review design and methodology, recommending improvement for best practice adherence.
- Deep organisational expertise to deliver rapid change and self-sufficiency.
- Prescriptive delivery accelerators provide fastest route to value.
- Expertise and guidance on Pega best practice and product capability
- Agile methods and technology exploitation drive rapid collaboration reduced-risk delivery.
- Customer methods incorporated with Pega best practice and values.
- Blended Pegasystems, Partner and Customer coproduction teams enable skills transfer.
- Enables customer to manage system configuration and change throughout usage.
- Accelerated discovery and delivery using Pega GenAI Blueprint
Benefits
- Accelerate rapid low-risk transformation to digital government.
- Empowers customer confidence to improve best practice adoption and transformation
- Optimised end-to-end customer journeys experienced through AI and automation.
- Deliver applications 12x faster than coding, improved time to value.
- Customised dashboards and reports enable business performance monitoring and optimisation.
- Aligned to GDS design standards, practices, assessments assuring compliant outcomes
- Easily integrates into legacy estates, orchestrating and exploiting existing investments.
- Ability to deliver higher quality, lower cost, more reliable solutions.
- Enterprise low-code solutions designed for reduced TCO and ongoing transformation
- Proven, referenceable technology, successfully used by major government departments.
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
3 0 1 7 3 3 7 4 3 6 5 4 3 8 5
Contact
PEGASYSTEMS LIMITED
Simon Haydn-Lee
Telephone: +44 (0) 7929 364629
Email: rfpteam@pega.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- Consulting Services are limited to implementation of Pega Licensed Software.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Core user support provided under lot 2b. Enhanced support agreed on case by case basis subject to mutual agreement and buyer requirements, including annual subscription services. Technical Account Manager provides proactive strategies to maximise platform performance, with senior manager as single contact for service reliability and growth. Programme Architect service provides dedicated architect, covering design, DevOps, and delivery best practices. These services engage Pega’s top experts to accelerate developer productivity, eliminate inefficiencies, and ensure applications are scalable, resilient, and performant - helping organisations achieve better outcomes faster. Responses to questions typically within one working day on reasonable endeavours basis.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Our Pega Consulting support services provide ongoing assurance, continuity, and expert capability to organisations operating live or evolving Pega platforms. These services are independent of Pega software licensing, cloud hosting, and maintenance, and focus on consulting, governance, and delivery outcomes.
Operational Consulting Support:
Active consulting engagement providing regular service reviews, release and change assurance, problem analysis, and support to internal delivery teams.
Typical cost: from £20,000 per month.
Subscription Advisory Services:
Premium services offering proactive platform stewardship, continuous improvement, accelerated developer productivity, reduced inefficiencies and formal governance, delivered under a managed consulting engagement.
Technical Account Manager (TAM) for Operational and Managed Consulting services, providing proactive strategies to maximise platform performance, with a senior manager as the buyer’s single point of contact for platform / service reliability and growth. Typical cost: £281,000 per annum. Reduced scope service (50% FTE) also available: £154,550 per annum
The Programme Architect (PGA) service provides a dedicated and highly experienced Pega architect, providing enterprise level, strategic guidance incorporating best practices for solution design, data integration, DevOps, and delivery approaches. Typical cost: £378,000 per annum
These services are designed to reduce risk, improve outcomes, and support long term platform sustainability
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £1,480.00 | £520.00 |
| Lead business architect | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data architect | £1,480.00 | £520.00 |
| Chief data architect | £1,800.00 | £760.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior enterprise architect | £1,480.00 | £520.00 |
| Lead enterprise architect | £1,800.00 | £760.00 |
| Principal enterprise architect | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,160.00 | £360.00 |
| Senior solution architect | £1,480.00 | £520.00 |
| Lead solution architect | £1,800.00 | £760.00 |
| Principal solution architect | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior technical architect | £1,480.00 | £520.00 |
| Lead technical architect | £1,800.00 | £760.00 |
| Principal technical architect | £1,880.00 | £1,080.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior analytics engineer | £1,480.00 | £520.00 |
| Lead analytics engineer | £1,800.00 | £760.00 |
| Head of analytics engineering | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £1,160.00 | £360.00 |
| Senior data analyst | £1,480.00 | £520.00 |
| Principal data analyst | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data engineer | £1,480.00 | £520.00 |
| Lead data engineer | £1,800.00 | £760.00 |
| Head of data engineering | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £1,800.00 | £760.00 |
| Head of data ethics | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £1,480.00 | £520.00 |
| Lead data governance manager | £1,800.00 | £760.00 |
| Head of data governance | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate data scientist | £780.00 | £280.00 |
| Data scientist | £1,160.00 | £360.00 |
| Principal data scientist | £1,880.00 | £520.00 |
| Lead data scientist | £1,800.00 | £760.00 |
| Head of data science | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,480.00 | £520.00 |
| Lead machine learning engineer | £1,800.00 | £760.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £780.00 | £280.00 |
| Performance analyst | £1,160.00 | £360.00 |
| Senior performance analyst | £1,480.00 | £520.00 |
| Lead performance analyst | £1,800.00 | £760.00 |
| Head of performance analysis | £1,880.00 | £1,080.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £780.00 | £280.00 |
| Application operations engineer | £1,160.00 | £360.00 |
| Senior application operations engineer | £1,480.00 | £520.00 |
| Lead application operations engineer | £1,800.00 | £760.00 |
| Principal application operations engineer | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,360.00 | £480.00 |
| Senior business relationship manager | £1,800.00 | £800.00 |
| Lead business relationship manager | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £1,360.00 | £480.00 |
| Change and release analyst | £1,800.00 | £800.00 |
| Change and release manager | £1,880.00 | £1,080.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior business analyst | £780.00 | £280.00 |
| Business analyst | £1,160.00 | £360.00 |
| Senior business analyst | £1,480.00 | £520.00 |
| Lead business analyst | £1,800.00 | £760.00 |
| Head of business analysis | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £1,360.00 | £480.00 |
| Delivery manager | £1,800.00 | £800.00 |
| Senior delivery manager | £1,880.00 | £1,080.00 |
| Head of (Agile) delivery management | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £1,360.00 | £480.00 |
| Digital portfolio manager | £1,800.00 | £800.00 |
| Senior digital portfolio manager | £1,880.00 | £1,080.00 |
| Head of portfolio | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £1,360.00 | £480.00 |
| Product manager | £1,800.00 | £800.00 |
| Senior product manager | £1,800.00 | £800.00 |
| Lead product manager | £1,880.00 | £1,080.00 |
| Head of product | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,800.00 | £800.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £780.00 | £280.00 |
| QAT analyst | £1,160.00 | £360.00 |
| Senior QAT analyst | £1,480.00 | £520.00 |
| Lead QAT analyst | £1,800.00 | £760.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £780.00 | £280.00 |
| Test engineer | £1,160.00 | £360.00 |
| Senior test engineer | £1,480.00 | £520.00 |
| Lead test engineer | £1,800.00 | £760.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,360.00 | £480.00 |
| Head of test | £1,800.00 | £800.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior DevOps engineer | £780.00 | £280.00 |
| DevOps engineer | £1,160.00 | £360.00 |
| Senior DevOps engineer | £1,480.00 | £520.00 |
| Senior DevOps engineer - management | £1,480.00 | £520.00 |
| Lead DevOps engineer | £1,800.00 | £760.00 |
| Lead DevOps engineer - management | £1,800.00 | £760.00 |
| Principal DevOps engineer | £1,880.00 | £1,080.00 |
| Principal DevOps engineer - management | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior frontend developer | £780.00 | £280.00 |
| Frontend developer | £1,160.00 | £360.00 |
| Senior frontend developer | £1,480.00 | £520.00 |
| Lead frontend developer | £1,800.00 | £760.00 |
| Head of frontend development | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior developer | £780.00 | £280.00 |
| Developer | £1,160.00 | £360.00 |
| Senior developer | £1,480.00 | £520.00 |
| Senior developer - management | £1,480.00 | £520.00 |
| Lead developer | £1,800.00 | £760.00 |
| Lead developer - management | £1,800.00 | £760.00 |
| Principal developer | £1,880.00 | £1,080.00 |
| Principal developer - management | £1,880.00 | £1,080.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £780.00 | |
| Accessibility specialist | £1,160.00 | |
| Senior accessibility specialist | £1,480.00 | £520.00 |
| Head of accessibility | £1,800.00 | £760.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £780.00 | |
| Junior content designer | £780.00 | |
| Content designer | £1,160.00 | |
| Senior content designer | £1,480.00 | £520.00 |
| Lead content designer | £1,800.00 | £760.00 |
| Head of content design | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £780.00 | |
| Junior graphic designer | £780.00 | |
| Graphic designer | £1,160.00 | |
| Senior graphic designer | £1,480.00 | £520.00 |
| Lead graphic designer | £1,800.00 | £760.00 |
| Head of graphic design | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £780.00 | |
| Junior interaction designer | £780.00 | |
| Interaction designer | £1,160.00 | |
| Senior interaction designer | £1,480.00 | £520.00 |
| Lead interaction designer | £1,800.00 | £760.00 |
| Head of interaction design | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £780.00 | |
| Junior service designer | £780.00 | |
| Service designer | £1,160.00 | |
| Senior service designer | £1,480.00 | £520.00 |
| Lead service designer | £1,800.00 | £760.00 |
| Head of service design | £1,880.00 | £1,080.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £780.00 | |
| Junior user researcher | £780.00 | |
| User researcher | £1,160.00 | |
| Senior user researcher | £1,480.00 | £520.00 |
| Lead user researcher | £1,800.00 | £760.00 |
| Head of user research | £1,880.00 | £1,080.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Schellman & Company LLC
- ISO/IEC 27001 accreditation date
- Tuesday 26 November 2024
- What the ISO/IEC 27001 doesn’t cover
- The scope of the ISO/IEC 27001:2022 certification is limited to the information security management system (ISMS) supporting Pega Cloud Services, and includes the organizations, systems, and people directly involved in developing, deploying, maintaining, and monitoring Pega Cloud Services, in accordance with the statement of applicability, version 7.1, dated August 20, 2024, and aligned with control implementation guidance and additional control sets of ISO/IEC 27017:2015 and ISO/IEC 27018:2019. Pega Cloud Services includes Pega Software available via Pega Cloud Subscription and Pega Launchpad Subscription offerings hosted in Pega Cloud and consumed by clients, excluding Co-Browse.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Tuesday 20 January 2026
- What the ISO 9001 doesn’t cover
- N/A - Pega's ISO certification covers all elements of Pega Cloud, including Cloud Engineering, Cloud Operations, Cloud Security and Global Client Support. It also includes back office functional departments that support service delivery, such as Sales, Legal (contracts), and People Management.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- Tuesday 26 November 2024
- CSA STAR certification level
- Level 2: CSA STAR Attestation
- What the CSA STAR doesn’t cover
- The STAR certification is assessed along with and aligned to the scope of the ISO/IEC 27001:2022 certification for the information security management system (ISMS) supporting Pega Cloud Services, which includes the organizations, systems, and people directly involved in developing, deploying, maintaining, and monitoring Pega Cloud Services, in accordance with the statement of applicability, version 7.1, dated August 20, 2024, and aligned with control implementation guidance and additional control sets of ISO/IEC 27017:2015 and ISO/IEC 27018:2019. Pega Cloud Services includes Pega Software available via Pega Cloud Subscription offerings hosted in Pega Cloud and consumed by clients, excluding Co-Browse.
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Wolf and Company
- PCI DSS accreditation date
- Thursday 22 August 2024
- What the PCI DSS doesn’t cover
-
Scope: Pega Cloud AWS & GCP
Not Covered: Specific exclusions detailed in the Shared Responsibility Matrix - Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 3e454509-6217-4475-8128-5f00b81c1e41
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 84c2eb2a-990e-42b6-925e-7bd4feffdc9f
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301 (Business Continuity)
- ISO 27017 (Cloud Security)
- ISO 27018 (Cloud Privacy)
- SOC 1
- SOC 2 Type 2
- HITRUST
- FedRamp
- IRAP
- TISAX
- C5 Type 1 & 2 (Cloud Computing Compliance Criteria Catalogue)
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rfpteam@pega.com.
Tell them what format you need. It will help if you say what assistive technology you use.