Paper
User Research
Paper’s team of user researchers specialise in identifying user needs that underpin iterative design and service design, the development of strategy and policy, and provide evidence based decision-making for technology change and transformation. Our researchers are experts in co-research, accessibility and inclusive practices to ensure that no-one is left behind.
Features
- Using strategic and policy objectives in research
- Understanding what a team needs from research
- Keeping participants data safe and secure
- Using different mixed methods and secure tools for research
- Designing surveys, screeners and analysing results
- Encourage empathy and understanding to improve team culture
- Identifying and finding research participants
- Research, workshop and co-design facilitation, engaging and coaching research observers
- Research with people with diverse needs, removing/minimising bias
- Analysing quantitative and qualitative data
Benefits
- Access to the Paper User Research patterns and guidance library
- Discounts on Paper's ‘Learn to do user research’ course
- Access and insights to Paper’s research and development projects
- Access Paper’s user researcher network, aligned to DDaT capability framework
- Access Paper’s participant panels (students, teachers, HE/FE education leaders)
- Free user-centred ways of working and delivery workshops
- Access Paper’s AI and automated decision-making research and readiness framework
- Keeping people and their data safe, ensuring research is ethical
- Creating usable outputs (personas, service maps, user journeys, user stories)
- Understand pain points of a service or product
Pricing
£600 to £1,200 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at team@paper.studio.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 0 1 8 9 4 2 8 8 7 5 3 5 7 4
Contact
Paper
Paper's DOS Team
Telephone: 0114 483 0114
Email: team@paper.studio
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- N/a
- System requirements
- N/a
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
- N/a
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We'd start any project with a conversation.
- Service documentation
- No
- End-of-contract data extraction
- N/a
- End-of-contract process
- We'll agree all tasks at the start of a project, including what documentation is needed.
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- N/a
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Other
- Other data at rest protection approach
- N/a
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- N/a
- Data export formats
- Other
- Other data export formats
- N/a
- Data import formats
- Other
- Other data import formats
- N/a
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- N/a
- Data protection within supplier network
- Other
- Other protection within supplier network
- N/a
Availability and resilience
- Guaranteed availability
- We'll agree SLAs with all clients on any project upfront.
- Approach to resilience
- N/a
- Outage reporting
- N/a
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- N/a
- Access restriction testing frequency
- Less than once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
- Cyber Essentials and Information Security Policy
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- N/a
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- N/a
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- N/a
- Incident management type
- Undisclosed
- Incident management approach
- N/a
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
User research is key to fighting the climate emergency. It's essential to learn from people, to share insights, to help that one thing that might make a huge difference.Tackling economic inequality
We are looking at ways to make services fair for everyone to use and make sure we're working with people with disabilities and conditions.Equal opportunity
We are looking at ways to make services fair for everyone to use and make sure we're working with people with disabilities and conditions.Wellbeing
We are looking at ways to make services fair for everyone to use and make sure we're working with people with disabilities and conditions.
Pricing
- Price
- £600 to £1,200 a unit a day
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at team@paper.studio.
Tell them what format you need. It will help if you say what assistive technology you use.