BCN Group Ltd

BCN Power Platform & Azure Data Services

Our innovative analytics, automation, data solutions are built on Power Platform, Power BI, Power Apps, Power Automate, RPA, Machine learning, Azure Data Services platform underpinned by end-to-end enterprise cloud infrastructure managed services, across NHS Primary Care, Acute, Mental Health, Community Care, Integrated Care System, ICS, Integrated Care Board, ICB

Features

• Board reporting, IPR, SPC charts, NHS ICS benchmarking, kick-starter
• Enterprise Power Apps accelerators for UX optimised process automation
• Tabular cubes, data models, reporting designed with Industry leads
• UX design led approach optimised for end-user adoption
• Cloud setup, Azure AD synchronisation, workspace, data gateway guidance
• Power BI training including DAX and end-user. GRS, CAD
• Power BI PRO, Power Apps, Power Automate Premium connectors
• Data Platform, Azure Data Factory, Data Lakes, SQL, Synapse
• Real-time reporting HL7, FHIR, Capacity and Demand forecasting, Predictive
• ETL to reporting; ESR, Datix, SystmOne, Rio, EMIS, CSDS, MHSDS

Benefits

• Accelerated industry specific solutions, using Agile Development team
• Optimised for Quality Improvement
• Improved operational performance
• Intuitive solution supporting self-serve requirements
• Industry leads for Healthcare and Housing Associations
• Mobile optimised, knowledge transfer
• Best practice installation, setup and configuration of platform
• Pre-defined, NHS proven approach to design and development
• Measure Matrix methodology for data, reporting requirements capture
• Ongoing support with 24/7 helpdesk, infrastructure Managed services,

£5,000.00 to £250,000.00 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

302210237358827

Contact

Mr Ric Kelly
0345 095 7000
ric.kelly@bcn.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Power BI and Azure Data Services
• Cloud deployment model: Public cloud
• Service constraints: No specific constraints depending on architect agreed with customer
• System requirements: Microsoft SQL Server

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support Hours - Monday - Friday 08:00 - 18:00Hrs Extended Support Hours - Monday - Friday 07:00 - 19:00Hrs Out of Hours Support - P1 ONLY - 24/7 (Excluding Christmas Day) Priority 1: Standard / Extended Hours - Response Within 30 minutes Priority 1: (Out of Hours) Response Within 60 minutes Priority 2: Standard / Extended Hours – Response Within 2 hours Priority 3 or 4: Standard / Extended Hours – Response Within 4 hours Priority 5: Standard / Extended Hours – Response Within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Availability ; BCN Managed Cloud is designed and maintained to achieve a target availability of 99.9% measured on a calendar month. ; ; Support Hours ; 50+ dedicated support engineers across 3 UK offices provide technical support 24 hours a day, 7 days a week, 365 days a year. ; * This includes proactive monitoring and alerting of core services. *Waking Hours = 7am to 7pm Monday to Friday (from manned helpdesk) ; ; Ticket Severity ; All tickets logged to the Service Desk will be allocated a severity level based on the following methodology. This will ensure that reporting on service levels may be achieved to the optimum format. ; ; 1 - Catastrophic business disruption; 2 - Severe business disruption or user critical issue ; 3 - Business disruption or multiple user issue; 4 - Minor business disruption or user issue; 5 - Job or Task; ; Service Desk Staff will evaluate the Incident and allocate a priority level after which it will be assigned to the appropriate staff. This will be based on the required skill set to resolve the incident in a timely manner.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite/Online Training is provided
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Video
  • Microsoft Word
• End-of-contract data extraction: Data is kept in standard data formats and can be extracted at any time by the customer using standard Microsoft or other products.
• End-of-contract process: Once the contract is ended, the customer will no longer have access to the dashboards.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No feature differences. Layouts will auto adapt dependent on screen configuration.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Trust branding such as logo and colour themes can be customised. Some customisation's will need to be provided by BCN, whereas some can be provided by the customer via the browser.

Scaling

• Independence of resources: We deliver our cloud services via the Microsoft Cloud (Azure/O365). Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is kept in standard data formats and can be extracted at any time by the customer using standard Microsoft or other products.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSN
  • HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSN
  • HTML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: https://docs.microsoft.com/en-us/Office365/securitycompliance/office-365-tenant-isolation-overview

Availability and resilience

• Guaranteed availability: Services are delivered on the Microsoft Azure stack, BCN offer no additional guarantee
• Approach to resilience: Available on request
• Outage reporting: Available on request

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We supply permissions based on the customers active directory.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 25/06/2020
• What the ISO/IEC 27001 doesn’t cover: BCN Group activities related to the provision of this service are covered by ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Organisation chart available on request. Upon induction, staff handbook, policies and procedures are provided. Specific IG policies around Information Security which are also in the staff handbook are included. We are also fully compliant with GDPR guidelines. Ongoing documented review to ensure policies are being followed as well as one-to-one systems to enforce policy processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Development and test copies of the solution will be held on our network. Bug fixes and enhancements will be logged in our ticketing system. Those tickets approved for implementation will be implemented on our development environment and then promoted to test where unit and integration testing will take place. Changes will be promoted to our production environment though a formal and documented change control process. Full version control of all parts of the solution will provide roll back options should they be required. Bug fixes will be implemented on an ad-hoc basis, enhancements will be released on a monthly cycle.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: This runs in the Microsoft environment, the office 365 and Azure vulnerability management approach applies.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This runs in the Microsoft environment O365 and Azure, these processes are applied.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see http://aka.ms/Office365SIM

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BCN are focussed on improvements in Energy Efficiency. We continue to monitor and review our energy usage with the aim of reducing where we can.

  Tackling economic inequality

  BCN will create employment and educational opportunities for people from backgrounds that typically find it hard to get employment.

  Equal opportunity

  BCN is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, gender, gender reassignment, maternity, marital status, disability, religious beliefs, age or sexual orientation

  Wellbeing

  BCN is committed to the protection and promotion of the mental health and wellbeing of all staff. ; We shall continuously strive to improve the mental health environment and culture of the organisation by identifying, eliminating, or minimising all harmful processes, procedures and behaviours that may cause psychological harm or illness to its employees.

Pricing

• Price: £5,000.00 to £250,000.00 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.