Thales UK Ltd
Network Operations Centre (NOC)
A Network Operations Centre provides an analytically driven function for the management, maintenance, and operation of Networked System. The Thales NOC uses a variety of best in market products and tools alongside an experienced and knowledgeable team based around Network, Server, and Data Centre capabilities.
Features
- Experienced and qualified Operational Team
- Developed and specialised facilities in secure Thales facility
- Existing facilities available for customer use within secure areas
- 24/7 Monitoring & Response
- Active Triage and Error Finding
Benefits
- Access to an array of highly specialist Engineers and Specialists
- Business Service Continuity Driven Approach
- Integrated Support Solution
- Thales NOC handles data up to Official Sensitive
- All data monitoring done in the UK
- Thales team highly experienced in working with public sector organisationw
- Service architects specialised in all elements of service delivery
Pricing
£650 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
3 0 2 4 7 1 4 1 1 7 7 3 2 1 7
Contact
Thales UK Ltd
Phaedra Warnes
Telephone: 07974 011385
Email: fcmo@uk.thalesgroup.com
Planning
- Planning service
- Yes
- How the planning service works
-
Thales provide technical consultancy for a wide range of technologies. This expertise has been applied across multiple domains, including business transformation analysis, systems engineering and solution design, and cyber security. Working closely with our customer, we work to understand current business functions, processes, operations, assets, technology and people. This helps you understand and capture the value that using cloud services can bring, and enables appropriate risk management from the outset.
Thales understands that cloud services represent opportunities to leverage a wider range of the latest technologies and business models to improve your organisations efficiency and effectiveness. However, alongside this opportunity, cloud services also present increased reliance on third parties, changes to your business practices, and potential risks. By understanding your business objectives, goals and vulnerabilities and working closely to embed security and risk management throughout the system lifecycle, from strategic planning to design, training and operation, we will help ensure that your organisation is best placed to take maximum advantage of cloud offerings. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Thales is able to help businesses assess their current services or applications and understand how they could be migrated to a secure cloud platform. Thales assists customers in understanding the nature of the transition required in migrating these services from locally hosted to cloud hosted, while considering the security implications of such a move. Thales has extensive experience of the deployment of services, and have service architects that specialise in all the elements of service delivery, including the complete ITIL stack. This expertise can be applied to the implementation of customer services and delivered as part of a migration programme. In addition to the migration to cloud platforms, Thales enable Customers / SMEs to mature and improve their products, through analysis of scaling, vulnerabilities, threat vectors, security weaknesses, using the Thales Cyber Consultancy services (GDPR, CVI, DCPP, TRAP and ITHC) offering potential product or service changes that improve their current security posture. Thales can offer solutions at different security levels, staff delivering the services outlined above are cleared to SC, DV, HO and / or NPPV3, and projects can be run out of Thales sites that are List X facilities where appropriate.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Thales is able to provide bespoke consultancy services to assess your business needs and the effectiveness and security of current solutions. Working closely with our customers, our technical consultants draw on experience in a wide range of disciplines from cyber security, safety, systems design, human factors, and training. This ensures that your systems are meeting your needs and are designed and tested to appropriate and internationally recognised standards.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Thales NOC is utilises monitoring nodes for all types of cloud, hybrid cloud and private infrastructure deployments. The monitoring nodes forward data from devices via secure channels back to the Operations Centre for processing and monitoring.
This can be for infrastructure and application layer devices.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Standard SLA response to non-standard Requests is two working days.
Where needed solution specific SLAs will be agreed prior to service commencing. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Thales provides the following support functions as part of the contracted and costed service:
• On-boarding Project manager / Service Lead
• Thales Service Delivery Manager
• Technical Service & Account Manager
• Incident Manager
• Technical NOC team: 24x7x365 monitoring, detection and response
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 22 November 2023
- What the ISO/IEC 27001 doesn’t cover
- All SOC based MSSP services are covered by ISO27001.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- GIAC–GCIH, GSOM, GSEC, GCFA, GXPN,GWAPT, GREM, GSEC, GPEN and GMOB
- OSCP/ OSWP
- CCNA/ CCNP
- QRadar/ Splunk / Azure Sentinel
- CEH
- PCI
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Wellbeing
Fighting climate change
Thales UK has a clear focus on fighting climate change. Thales has set itself a target of becoming a Carbon Net Zero company by 2030, powered by cleaner energy used more efficiently at our sites and for our business, with renewable energy supplies.
There are several strategies that Thales and our Cyber offerings implement to fight climate change, including:
1) Sustainable future. Thales has put fighting climate change at the centre of its strategy, highlighted by the fact that tackling climate change is one of the 4 Thales strategic pillars. Thales Cyber security and consultancy offerings have enabled companies to develop secure and sustainable products, prevent product recalls, learn digital lessons and reduce rework that go towards meeting their strategic sustainability objectives and tackle climate change.
2) Travel reduction. Thales has introduced a Smart Working model to reduce the travelling required by the workforce. One pillar of this is arranging virtual meetings with Customers, Stakeholders and interested parties. Thales has also deployed numerous tools to enable Thales UK to effectively operate via remote / smart working. It is expected that meetings under G-Cloud could implement this methodology to offer the same benefits to the customer. Our Cyber Security Consultants, including those specialising in Cyber Security Management have championed this approach for several years, reducing the need for Thales and customers to travel to physical meetings.
3) Carbon reduction. Thales strives to implement carbon reduction, through a series of targets to reduce carbon emissions annually. Smart working, championed by our Cyber Security Consultants and offerings has been a key enabler of this strategy. Additionally, services enabling secure collaboration mean that businesses do not need to procure additional new hardware, thereby having a positive environmental impact.Tackling economic inequality
For the theme of “Tackling Economic Inequality” Thales’s methodology centres on a number of Sub themes these included: Levelling up, Increasing productivity and Education & Training.
Levelling up - Geographical Challenges
Thales is committed to the UK prosperity as a whole and drives economic activity in all parts of the country. In 2020, Thales supported over 25,400 jobs in the economy, driving growth in all four nations of the UK.
Thales works with local government and institutions to provide opportunities for local people and to support redevelopment of deprived parts of the UK. A recent example includes:
Investing in Wales - In partnership with Blaenau Gwent Council, the Welsh Assembly and the University of South Wales, Thales established a £20m National Digital Exploitation Centre in EbbwVale. It’s generating new jobs in high-demand and high-skill areas for a region that has suffered from economic inequality.
Education and Training
Thales is committed to the professional development of the contract workforce and provides access to learning opportunities to ensure employees have knowledge and skills to keep up with the pace of technological change.
Thales has an established early careers programme that attracts both apprentices and graduates (A&G) from a diverse background. In 2023 we hired 154 A&G colleagues, with a 2025 objective of at least 10% of all new hires to be graduates/apprentices.
Where appropriate due to Security Aspects, Thales will enable A&Gs to work alongside projects teams to learn ‘on the job’ and gain valuable insights beyond academic lessons.
School STEM Workshops. Careers Fairs & Volunteering
Thales has an established partnership with the Smallpeice Trust to deliver STEM and careers workshops to members of underrepresented groups in schools/colleges serving disadvantaged communities.
All employees benefit from 24 hours yearly allowance for volunteering.Wellbeing
Thales considers the health and wellbeing of our people to be fundamental to our success as a business. We have a well-established health and wellbeing (H&W) support provision, which has enabled us to rapidly provide critical support to our employees where and when it is needed most.
In 2017, Thales signed the Time to Change pledge, publically stating our commitment to changing the way we think and talk about mental health in the workplace. We have trained 200+ of our people in Mental Health First Aid, a network of supporters who can recognise the early signs of mental ill health, listen whilst assessing for crisis, and provide information.
Help @ Hand
Thales provides every employee & their families access to an Employee Assistance Programme - A 24/7 helpline for in the moment emotional and practical support, or signposting onward resources, such as healthcare or local assistance.
In 2021 Thales developed a ways of working model to support and equip teams, individuals & people managers with resources and frameworks to promote our hybrid ways of working following the pandemic, the framework will promote a culture of wellbeing and psychological safety for teams to work effectively within the new working culture.
Sustained & continued support
Thales also has a dedicated Employee Relations team to provide specific and tailored interventions. Thales will work alongside Occupational Health, H&W providers and rehab services to establish adjustments and tailored programmes to enable employees to return to work in the manner that is safest for them.
Thales will track and monitor working patterns to ensure that all hours worked are booked in the ERP Systems to actively monitor loading on individuals so that individuals maintain a healthy work/life balance. Any significant deviations from the norm will be raised in sprint planning reviews to inform resource balancing actions.
Pricing
- Price
- £650 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at fcmo@uk.thalesgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.