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COOLSPIRiT

COOLSPIRiT a Databarracks Company: Barracuda Cloud to Cloud Backup (CCB)

Barracuda Cloud-to-Cloud Backup gives the flexibility to backup and restore Microsoft 365 Teams, Exchange, SharePoint, OneDrive, OneNote with highly granular detail.

Barracuda Cloud-to-Cloud Backup offers complete, granular protection of data with point-in-time retrieval, both scheduled and on-demand backup. In addition, data is deduplicated/compressed maximizing storage efficiency and minimize backup window

Features

  • Office 365 backup & recovery
  • Exchange Online backup & recovery
  • SharePoint Online backup & recovery
  • MS Teams backup & recovery
  • OneDrive backup & recovery
  • Per backup reporting
  • Unlimited Storage
  • Unlimited Retention
  • Per user license
  • Simple Deployment & Management

Benefits

  • Independent copy of Office 365 data
  • Easy backup and restoration
  • Folder awarness for data search & recovery
  • Granular recovery
  • Simple per user license model
  • Unlimited Data Retention
  • Unlimited Data Storage
  • Shared mailbox protected free of charge

Pricing

£3.40 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 0 2 6 0 9 9 2 7 2 4 1 3 5 9

Contact

COOLSPIRiT Alex Raben
Telephone: 01246 454 222
Email: frameworks@coolspirit.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365
Cloud deployment model
Public cloud
Service constraints
Requires M365
System requirements
  • Per user license model SaaS platform, app integration to M365
  • Requires integration to M365 using Enterprise App

User support

Email or online ticketing support
Email or online ticketing
Support response times
"Enhanced support is included with all services. Upgraded support can be purchased
https://www.barracuda.com/support/plans-and-packages"
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
"All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost
https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf"
Support available to third parties
Yes

Onboarding and offboarding

Getting started
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
Service documentation
Yes
Documentation formats
Other
Other documentation formats
  • PST
  • ZIP
End-of-contract data extraction
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
End-of-contract process
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Interface is web based and allows for resellers and customers to support environments
Accessibility standards
None or don’t know
Description of accessibility
Interface allows for customers to see log data and manage backup and restore processes
Accessibility testing
Not Known
API
No
Customisation available
No

Scaling

Independence of resources
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation
https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf

Analytics

Service usage metrics
Yes
Metrics types
Successful and failed backup details
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Barracuda Networks

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
SOC2 Type 2
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
PST
.ZIP
Data export formats
Other
Other data export formats
  • PST
  • ZIP
Data import formats
Other
Other data import formats
  • PST
  • ZIP

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
Approach to resilience
Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
Outage reporting
All service outages are published at https://status.barraucda.com. Customers can sign up for proactive email alerts for the service they utilise

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Either via username, password and MFA or via Entra ID integration. Some modules allow SAML integration
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2 Type 2
Information security policies and processes
Details around policies and procedures are not published to the public. Information can be requested during procurment if required

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Vulnerability management type
Undisclosed
Vulnerability management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Protective monitoring type
Undisclosed
Protective monitoring approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Incident management type
Undisclosed
Incident management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

As an organisation, COOLSPIRiT is wholly committed to improving our social & sustainability record and drive real change through to delivery of our contracts. We take great pride working with our supply chain and customers to understand how our services can be provided with reduced emissions seeking a net zero impact on our environment. We employ a number of activities / initiatives to help accelerate us towards our global population becoming carbon neutral, including, Partnering with World Land Trust to plant trees in Borneo, SME Climate Commitment, Working from solar-powered offices, Availability of electric car charge points, Electric-powered company vehicles, Upgrading to LED lighting throughout our offices, Eradicating the use of single-use plastic, Achieving ISO 14001 Certification, Supporting the 721 Challenge. We understand that our business has a direct impact on the environment, so we're actively working towards best practices in the technology sector. In regard to our Social Responsibility, we also thrive on making differences wherever possible, be it big or small, to help support the overall impact that organisations can have on our local communities. Initiatives we have in place include, Apprenticeships for local people, Employment skills structure, Supporting the community, Donations of technology equipment, Local collaboration, Sustainability and environmental focus, Supporting Charity. We're excited to have now partnered with the World Land Trust (Registered Charity No. 1001291) as a corporate supporter. The World Land Trust carries out essential reforestation projects, supporting conservation and creation of wildlife-rich habitats benefitting local communities, reconnecting forest areas, and storing carbon. In addition to the measures noted above we will automatically plant a tree for every contract placed with us. More information can be found on our website https://www.coolspirit.co.uk/

Pricing

Price
£3.40 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
See link
Link to free trial
https://www.barracuda.com/support/free-trials

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.