Tata Consultancy Services Limited

TCS Digital Energy Operations - TCS iON

TCS iON Energy Operations is an innovative enterprise energy management solution that provides you with a digital platform to store, manage and analyse your energy consumption data, track your energy performance and spot opportunities for energy savings.

Features

• Digital Energy Cabinet
• Magnifying Fault Detection System
• Predictive Intelligent Lens for Insights Generation
• Comfort of a Command Centre
• Cash Recovery
• Performance Tracker
• Touch free Processing
• Digital Energy Hub to Engage, Learn and Inspire

Benefits

• Energy Data Storage: Usage, Rates, Contracts, Bills, Budget Meter Data
• Touch Free Data Processing
• Incident Management - Deviation Tracking and Resolution
• Set Threshold for Deviations
• Runs 120+ preconfigured verification checks to identify deviations
• Under Billing and Over Billing
• Address rootcause of deviations by working with Energy Service Provider
• Optimises energy costs and aligns with your energy risk profile
• Customise dashboards and build reports on the fly

£24,000 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK.PublicSector@tcs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

302616284901164

Contact

Meena Meghani
07860 259091
UK.PublicSector@tcs.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: Working Internet connection and web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through iON web browser
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: 1. Level-1 - Expert Group (TCS Command Centre); 2. Level-2- Supervisor Group; 3. Level-3- Escalation Group
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding service is documented.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • MS Excel
  • MS Word
• End-of-contract data extraction: Data can be downloaded by the customer within the notice period
• End-of-contract process: At the end of the contract period, customer will be given a notice period during which time they can download their data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop service will give extended functionalities for all the solutions where is in Mobile service (TCS iON App Hub) the key functionalities are available for quick action.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: User has access through front screens to select different modules and can customise their landing page based on their requirements

Scaling

• Independence of resources: The database servers are vertically scalable; additional computing resources such as processors and memory are added to the existing configuration to meet the demands of an increasing load.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics on the difference modules accessed by the user can be provided
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Sensitive data such as user passwords, question papers, candidate responses, scores etc are encrypted when at rest. With other security controls in place, in TCS' opinion, encrypting all data is not critical and doing so would adversely impact performance of the solution.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Save and download
• Data export formats: Other
• Other data export formats:
  • PDF
  • Text
• Data import formats: Other
• Other data import formats:
  • PDF
  • ZIP
  • EXCEL

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Firewalls and Encryption
• Data protection within supplier network: Other
• Other protection within supplier network: Data is encrypted and transported over HTTPS securely. TCS makes use of SSL certificates issued by Thawte Certification Authority. These certificates ensure a signature algorithm of SHA256 with RSA and a 2048-bit public key encryption. TLS version 1.2 is configured to be the default transport protocol.

Availability and resilience

• Guaranteed availability: 98% availability
• Approach to resilience: The technical architecture is highly-available, scalable and reliable. It has built-in safety nets that ensure continuous availability and quality of service.
• Outage reporting: Email alerts and SMS

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User ID is check against a black list, Password is authenticated, user authorisation to use the solution is checked, user type is checked.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV NORD CERT GmbH
• ISO/IEC 27001 accreditation date: Initial certification: 2006. Last certification 29.03.2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO20000
  • ISO22301
  • Cert-in

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TCS has a defined and implemented Information Security Management Framework based on ISO 27001 security standard. TCS has received Enterprise wide Triple ISO (27001, 9001, 20000) certification.; ; The TCS Information Security Management Framework consists of the following:; • Information Security Policy; • Information Security Standards; • Information Security Procedures.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use a proven configuration and change management process aligned with ITIL.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: 1. Vulnerability scan and penetration testing for servers, consoles, virtual machines and network devices will be scheduled by TCS every month. Vulnerabilities detected in these tests will be prioritised and fixed or resolved by TCS. ; 2. Test results and their fix/ resolution status may be shared with the Authority.; 3. The time taken for these internal tests and problem resolution processes will be reported.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Everything is monitored including all our servers
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The ITSM shall be informed of all security breaches, and be responsible for the following:; a) Ensure that security breaches are brought to the attention of those concerned, including advising on measures to ensure that security incidents are immediately reported to such organisation, according to the requirements stated in Security Incident Management;; b) Maintain records of all security breaches;; c) Ensure action is taken to investigate, minimise damage done and prevent recurrence; and; d) Carry out rectification within the timeframe agreeable with the organisation.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fighting climate change; 1. TCS commits (and is on track) to reduce absolute Scope 1+ Scope 2 emissions by 70% by 2025, achieving Net Zero by 2030 or earlier, and to working with customers to achieve this.; 2. UK&I Carbon reduction plan signed at board level. ; 3. We shall continue this approach under G-Cloud 13, aligned with TCS corporate policies:; a. “Beyond Compliance” Environmental Sustainability Policy: proactive engagement with governmental and other agencies to design and drive environmental policy and regulation. ; b. Green Procurement Policy: all TCS consider life-cycle cost and potential environment impact of products and services.; c. Climate Change Policy: all Tata companies to set carbon footprint benchmark within their industry.; d. Sustainable Supply Chain Policy: establishing good environmental, social and governance practices within supply chain. ; 4. Our commitment is evidenced by the following:; a. Organisation-specific energy consumption reduced >60% since 2008 ; b. Reduced greenhouse gas emissions (Scopes 1 + 2) by 61.8% since 2008 (3 tCO2E/FTE/Annum to 1.15 tCO2e/FTE/Annum in FY 2020); c. Reduced specific energy consumption YoY by 11.9%; specific carbon footprint down 11.8%. ; d. 31% renewable sources electricity powering UK offices. ; e. 35% of UK properties divert all waste from landfill.; f. 100% UK properties with extensive waste recycling programmes.; g. >60% of real estate portfolio certified green building space, 80% of owned real estate IGBC/LEED-certified green infrastructure. ; h. Freshwater consumption down 5.5% (2019) and by 19.4% over baseline year.; i. Reduced business air travel carbon footprint in FY2020 by >67% over baseline year and by 19% over FY2019.; 5. We minimise non-essential travel through agile, flexible approaches, supported by “Vision 25x25” (by 2025 <25% employees will attend a TCS facility at a point in time; nobody will need to spend >25% of time at a facility to be 100% productive).
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19 recovery; 1. To aid Covid-19 recovery we seek opportunities to work with local partners and training providers in our contracts.; 2. We operate in locations around the UK and are committed to supporting these local communities. We have local SME supply chains to invest in those communities.; 3. We partner qualified training organisations, local colleges and universities to offer a range of Apprenticeships from Level 2-7. Current examples of established programmes with customers include Diligenta, Scottish Power and PwC. We provide apprenticeships, placements and internships. We currently employ 95 apprentices in the UK, through a variety of education establishments and engage 5 or 6 per annum. Apprentices enjoy access to our training portal, which contains thousands of IT courses supporting developing career aspirations. On completion, participants are encouraged to apply for employment with TCS, where suitable openings are available.; 4. This provides value for the workforce, our customers, local communities and TCS. ; a. Individuals benefit from enhanced skills relevant to their role, increased job satisfaction, higher market value - in TCS and externally.; b. Customers benefit from high-quality service delivered by skilled, motivated, engaged employees.; c. Local communities benefit through employment and training schemes.; 5. We shall continue this approach for all G-Cloud 13contracts, seeking opportunities for level 2, 3 or 4+ apprenticeships for 1 year in relevant technical disciplines. This recognises the impact of Covid-19 young people seeking employment. Progress will be reviewed each term against pre-defined criteria and will include participant feedback. ; 6. We shall run other initiatives, including workshops in partnership with local Job Centres, for people unemployed due to Covid-19. This provides mentoring in IT career opportunities, training and skills suggestions, CV creation and interview preparation. We shall ensure people interested in IT opportunities receive information on forthcoming TCS vacancies.
• Tackling economic inequality:

  Tackling economic inequality

  Tackling economic inequality; 1. We have a modular and flexible approach to tackling economic inequality. Ongoing initiatives include: ; a. Recruiting long-term unemployed people and/or those facing other barriers to work, for at least one year, offering a broad-based and comprehensive training scheme to establish experience in work, develop knowledge and build confidence;; b. Providing business/IT expertise and guidance each year for local businesses with specific emphasis on overcoming inequality in the supply chain and identifying new opportunities from which they can profit;; c. Setting up Innovation Forums for local SMEs/MSMEs, start-ups and entrepreneurs to share learning and development, and consider relevant innovation in technology. TCS’ Co-Innovation Network (COIN™) brings together universities, industry experts, start-ups and entrepreneurs to conceptualise breakthrough solutions. It consists of over 2,400 start-ups globally. The Academic COIN™ programme has 67 active partnerships. ; 2. TCS will commit to the 30% threshold for SME revenue as part of this contract and will tackle inequality through a number of initiatives and approaches, including:; a. Structuring statements of work to contain flexible terms and conditions (always meeting the requirements of the main contract) that facilitate SME participation and encourage the innovation and versatility that SMEs can provide;; b. Streamlining the procurement process (whilst maintaining quality) to reduce the overheads for SMEs, ensure opportunities are available well in advance with clear requirements to allow planning;; c. Selecting suppliers from the supply chain via fair, open, transparent competition;; d. Establishing and developing relationships and contractual arrangements with our supply chain in line with PPN 01/18 Supply Chain Visibility;; e. Providing consistent and timely information on current and future opportunities, and working with SMEs to identify and engage with new opportunities;; f. Fully committing to the Government’s Prompt Payment Policy in line with Public Contract Regulations 2015.
• Equal opportunity:

  Equal opportunity

  Equal Opportunity; 1. TCS fully commits to equality. Corporate policies (Code of Conduct, Diversity and Inclusion (D&I) Strategy and Equal opportunities) drive our behaviours. We will continue this approach for G-Cloud 13 contracts.; 2. We ensure business leadership accountability for D&I. We will align actions for G-Cloud 13 contracts with our UK strategy and report progress to our Advisory Council, chaired by our Head of Legal and Inclusion Champion.; 3. We work with multiple disadvantaged groups. An ongoing success is our support for our female workforce: while the IT industry continues to attract very low numbers of women (around 17% of the workforce), TCS employs over 36% women associates across the organisation (FY21). ; 4. TCS is a Disability Confident Committed employer, working closely with the Business Disability Forum to recruit and support disabled employees. ; 5. We are committed to attracting more diverse talent through:; a. Proactive hiring strategy at junior level to create a growing pool of female talent in TCS (currently have > 40% women in junior grades); b. Gender neutral job descriptions and blind hiring to eliminate unconscious bias; c. Community engagement events to support and recruit from diverse community groups.; d. Return-to-Work programme post maternity or long leave. 92% of women return from maternity and continue to work with us.; 6. We support disadvantaged and minority groups among our staff through Employee Network Groups. These include:; a. TCS Hive: Gender Diversity network dedicated to engaging, developing, and retaining talented women. (Currently 2000 members in UK&I).; b. Enable: Disability and Allies Network; c. Culture Ambassador Network: Supporting cultural understanding and diversity; d. Generations Network: Supporting people from different generations / age groups ; e. Working Parents Network; f. UNO Parenting: Global network supporting parents who manage their work and child responsibilities single-handedly. ; g. TCS Minds: Supports mental well-being.
• Wellbeing:

  Wellbeing

  Wellbeing; 1. TCS is committed to and invests in the health and wellbeing of its employees. We were named ‘Best Big Company to Work For’ in UK in May 2021 and have very low staff attrition (7.2% in FY21). ; 2. TCS responded to Covid by establishing a team of 42 Certified Mental Health First Aiders in the UK. They:; a. Support employees experiencing a mental health crisis or emotional distress, from initial conversations through to obtaining professional help from the Employee Assistance Programme (EAP) team. ; b. Spot early signs and symptoms of mental ill health and offer support, escalating with EAP, or HR if the employee is at risk.; c. Start supportive conversations with colleagues who may be experiencing mental health issues or emotional distress.; d. Assess risk of suicide or self-harm, connect with EAP and inform HR for necessary interventions.; e. Encourage employees to access EAP, or self-help tool kits available via our UK social network.; 3. TCS provides free medical advice to all staff. Employees and dependents can access MediDoc24 (24*7 UK virtual GP support). This is free for employees and provides unlimited consultation. Medical / Physical services include:; a. Regular health screening. ; b. First aid facility in all delivery locations.; c. Ergonomics instruction pop-ups on users’ PCs every 15 mins to give advice on rest and safe use.; d. Vaccination programs e.g., COVID, seasonal flu.; e. Health insurance coverage. ; 4. We run a holistic health and wellbeing initiative for all staff, including: ; a. Awareness programmes that address physical, emotional, social and financial wellbeing. ; b. Help employees build resilience and spread awareness, understanding, acceptance and support. Topics include:; i. Stress management ; ii. Mental health awareness; iii. Work life balance; iv. Emotional Wellbeing; 5. We will continue to develop such programmes for contracts awarded under G-Cloud 13.

Pricing

• Price: £24,000 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We ask customers to pick a mix of three small, medium and large sites having main meters and/or sub meters as a part of the trial. For each site we require some basic parameters, access to half hourly/hourly meter data and a copy of the energy bills.
• Link to free trial: Not Applicable

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK.PublicSector@tcs.com. Tell them what format you need. It will help if you say what assistive technology you use.