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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Arrow AV/VC
Arrow Business Communications Limited

Arrow AV/VC

The Arrow Audio Visual & Video Conferencing (AV/VC) solutions are carefully scoped out and designed by our AV and VC design architects. Our solutions are tailormade to your requirements, and we have solutions from basic Microsoft Teams rooms systems to Boardrooms to Large Lecture theatres.

Features

  • Tailored Solutions ensuring the right functionality
  • Interoperability with legacy systems if required
  • Full integration and installation services
  • Project Management
  • State of the art audio quality
  • Studio quality acoustics
  • High-definition image quality
  • Up to 4k Camera resolution

Benefits

  • Create better hybrid working environments – Home, Office and Mobile
  • Do better business and make meetings more productive
  • Solutions giving you easy-to-use yet advanced control of room equipment.

Pricing

£200 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@aro.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 0 2 9 3 4 5 4 1 6 6 1 0 5 4

Contact

Arrow Business Communications Limited John Loftus
Telephone: 07545 929225
Email: gcloud@aro.tech

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
A suitable private or public internet connection is required
System requirements
Subject to overall design

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times will be agreed with the client.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide one level of support, Standard. Standard business hours and Monday to Friday 9-5.30. Standard support guarentees a response within 4 hours to a fault properly reported to the Arrow Support Desk. Contract includes 10 dial ins per month with a maxiumum total time limit of 2 hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
An Account Manager and pre-sales consultant will work with you to identify the correct service specification and configuration. If required we will attend site to conduct site surveys, demonstrations and audits. Once our proposal is accepted and contract signed, we add the project to our internal task system. Each new customer project is allocated a Prince 2 qualified Project Manager (PM) who assumes overall responsibility for the successful delivery of the project. The PM will communicate with the customer by phone, e-mail, video or in person. A Project Initiation Document is issued once we have gathered all required information, this document defines the project. All user information is gathered and amended if required. A meeting to discuss all aspects of the service configuration. The service configuration agreement written up and issued. The PM will liaise with the suppliers and Arrow engineering team to manage the necessary resources. The assigned engineers will configure the service and attend site to carry out the deployment. Where the customer specifies on-site training, a trainer will attend site to provide the necessary instruction.
Service documentation
No
End-of-contract data extraction
Subject to overall design and solution deployed.
End-of-contract process
Subject to overall design and solution deployed.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Subject to overall design
Accessibility standards
None or don’t know
Description of accessibility
Subject to overall design
Accessibility testing
Subject to overall design
API
No
Customisation available
Yes
Description of customisation
Subject to overall design

Scaling

Independence of resources
Subject to overall design and solution deployed.

Analytics

Service usage metrics
Yes
Metrics types
Subject to overall design and solution deployed.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Crestron, Kramer, Sony, Shure, QSC, Poly, Yealink, Extron, Barco

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Subject to overall design and solution deployed.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Subject to overall design and solution deployed.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Subject to overall design and solution deployed.
Data protection within supplier network
Other
Other protection within supplier network
Subject to overall design and solution deployed.

Availability and resilience

Guaranteed availability
Subject to overall design and solution deployed.
Approach to resilience
Subject to overall design and solution deployed.
Outage reporting
Subject to overall design and solution deployed.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Subject to overall design and solution deployed.
Access restrictions in management interfaces and support channels
Subject to overall design and solution deployed.
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
Subject to overall design and solution deployed.

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials QGCE 2305

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
NHS Information governance toolkit level 2
Cyber Essentials. Registration number QGCE2305.
Information security policies and processes
The Chief Executive Officer, along with the board, in partnership with the Head of IT is responsible for the approval of all of the IT policies and ensuring that they are discharged to the relevant managers. Arrow's Information Security Policy outlines our approach to information security as well as being a method to establish a set of tools to outline the responsibilities necessary to safeguard the security of the Company’s information systems with supporting policies, codes of practice, procedures and guidelines. The policy applies to all employees - current and new - of the Company as well as all other authorised users. The policy relates to the use of all Company-owned information system assets, to all privately owned systems when connected directly or indirectly to the Company’s network and to all Company-owned and or licensed software/data. Authorised members of the IT Department will from time to time monitor the information systems under their control to ensure compliance. This is supported by training during the Induction process for new employees and updates to existing staff as appropriate.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Subject to overall design and solution deployed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Subject to overall design and solution deployed.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Arrow's Data Protection Policy details the extensive controls, measures and methods used to protect personal data, uphold the rights of data subjects, mitigate risks, minimise breaches and comply with the data protection laws and associated laws and codes of conduct. We also carry out regular audits and compliance monitoring processes, to ensure that the measures and controls in place are adequate, effective and compliant at all times. All data breaches are reported immediately to the direct line manager and the reporting officer. Measures must be taken immediately to contain the breach and to stop any further risks or breaches.
Incident management type
Supplier-defined controls
Incident management approach
Arrow’s Data Breach Policy states that all staff must report a data breach immediately to the direct line manager.

The Supervisory Authority is to be notified within 72 hours of any breach where it is likely to result in a risk to the rights and freedoms of individuals.

A full investigation is conducted and recorded on the incident form, the outcome of which is communicated to all staff involved in the breach, in addition to upper management. A copy of the completed incident form is filed for audit and record purposes.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Wellbeing

Wellbeing

To help us drive wellbeing and engagement throughout Arrow, we have dedicated Wellness Champions at each of our key sites – these are voluntary roles and act as a central point of contact for advice and guidance around the mental health and wellbeing of our people. They also help to drive the promotion and organisation of various corporate social responsibility initiatives across Arrow further driving engagement. A dedicated Teams channel is used to communicate, share, and promote these activities. Each Champion has completed Mental Health First Aider training so that they are equipped with the necessary skills to fulfil this role. These courses run through MHFA England have also been attended by other members of the wider team. The engagement of our people is paramount at Arrow, and we track this closely, currently sitting at 89% this places us in the upper quartile of all benchmarked organisations. In addition to our 2 main annual surveys, we also track the wellbeing and resilience of our people as well as our eNPS score monthly to ensure we keep a close temperature check on how they are feeling. Our current eNPS score is 52% which places us in the top 25% of organisations in our industry.

Pricing

Price
£200 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@aro.tech. Tell them what format you need. It will help if you say what assistive technology you use.