BEAMTREE UK LIMITED

Autonomous Coding

Autonomous Coding is an expert AI system delivering auto-coding in healthcare by continuously learning from clinical data and experience. It automates coding by recognizing patterns and applying expert-derived rules to clinical information to produce ICD-10 and OPCS codes.

Features

• Web-accessible application for ICD-10 automated clinical coding
• Remote access accessible
• Automated data ingestion from EMR and scanned records
• Artificial Intelligence (AI) and Machine Learning (ML)
• Knowledge builder - Build algorithms without IT coding knowledge
• Cornerstone: Builds rules from real life coding cases
• Validator- Enables the end user to review interpretations before release
• Administrator: To manage all the Knowledge Bases and users
• Auditing and quality assurance workflows

Benefits

• Improves coding efficiency, immediately coding at scale 24x7
• Improves coding accuracy and consistency, no human variation
• Infinite rule building capability
• Managed by subject matter experts (Clinical Coders)
• No programming skills required
• Trusted, transparent knowledge base of rules
• Learning system that will increasingly improve over time
• Data agnostic, can ingest electronic and scanned records (including handwritten)
• Real time performance web based dashboards and reports
• In-built data quality and auditing workflows

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anna.winyard@beamtree.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

303032126526064

Contact

Anna Winyard
00000000000000000
anna.winyard@beamtree.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: "Beamtree conducts scheduled maintenance outside of business hours to minimize interruptions. Any maintenance windows will be communicated within the application.; ; There are no constraints on the application's use from the user's perspective, other than the requirement of access to modern web browsers.; ; Clients who wish to provide data automatically may need to install SFTP software on their end."
• System requirements: SFTP software

User support

• Email or online ticketing support: Yes
• Support response times: UK business hours - Monday to Friday , initial response 15 minutes
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "Level 1 customer service. Cost built in; Level 2 customer service. Cost built in; Level 2 technical support. Cost built in; Level 2 customer service on-site. Extra cost; Level 3 programmatic support. Extra cost; "
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Beamtree will provide the onboarding documentation package and Software applications specialists will walk of all on boarding and product documentation and will provide support to client teams on the technical set up.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: "1. Client notifies Beamtree of intention to terminate contract by set date, including if a copy of the client's data stored by Beamtree is required or if destruction of all data is required.; 2. Beamtree disables data ingestion for client organisation on agreed data, and secure keys are disabled.; 3. Beamtree disables client access to application on agreed date, and creates a copy of data or deletes all data stored by Beamtree.; 4. Data is provided to client via Secure File Transfer Protocol SFTP (if requested); 5. Attestation letter is provided to client confirming all data held by Beamtree has been deleted (where data is deleted) within 60 days of client deletion request."
• End-of-contract process: "Within price of contract the following steps are followed when contract ends:; 1. Client notifies Beamtree of intention to terminate contract by set date, including if a copy of the client's data stored by Beamtree is required or if destruction of all data is required.; 2. Beamtree disables data ingestion for client organisation on agreed date, and disables secure data transfer keys.; 3. Beamtree disables client access to application on agreed date, and creates a copy of data or deletes all data stored by Beamtree.; 4. Data is provided to client via Secure File Transfer Protocol SFTP (if requested).; 5. Attestation letter is provided to client confirming all data held by Beamtree has been deleted (where data is deleted) within 60 days of client contract end date.; Any additional requirements required by a client organisation at the end of the contract over and above the steps outlined above can be negotiated with Beamtree for an additional cost. "
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Beamtree will provide training and educational sessions demonstrations for the end-users of the product. Sessions provided face to face and virtually. Users guides, resources and prod overview and tutorial videos will be provided to end users

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: "Organisational hierarchy and structure within application can be customised to meet client organisational structure (single hospital site, networked organisation).; Clients can opt to submit additional data fields within data extracts for presentation within application. ; Coding indicator sets can be customised for client organisations in consultation with Beamtree SMEs.; Clients can configure indicator notification settings to align with local and user preferences. ; ; "

Scaling

• Independence of resources: Application resources are autoscaled based on demand

Analytics

• Service usage metrics: Yes
• Metrics types: Usage stats and indicator management stats
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported from the application via a download functionality available on most reports.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Text file (.txt)
  • Excel file (.xlsx)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel file (.xlsx)
  • Text file (.txt)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: Resiliency achieved through redundancy and fault tolerant design. Details available on request
• Outage reporting: Dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: A role based access will be implemented with specific permission groups that allow access to the analytics interface, used by privileged users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "Our information security framework is governed by a core Information Security Policy, supplemented by a Risk Management Framework & Policy, and operationalized through specific standards:; Data Classification and Handling Standard; Threat and Vulnerability Management Standard; Security Event Logging and Monitoring Standard; IT Acceptable Use Standard; Third-Party Risk Management Standard; Incident Response Standard; Physical Security Standard; User Access Management Standard; Cryptography Standard; End-Point Protection Standard; Human Resource Security Standard; Secure Development Standard; Network Security Standard; Business Continuity Plan Standard; Asset Management Standard; Change Management Standard; ; To ensure adherence to our policies, we've instituted comprehensive documentation, including procedures, checklists, and guidelines, to support the implementation of our security controls.; ; Our reporting structure includes monthly risk governance meetings with stakeholders, monthly security reports to the CTO, frequent updates to the executive team on risks and mitigations, and a quarterly risk report to the Audit and Risk Committee.; ; Regular audits, training, and policy reviews underpin compliance, with a Change Management Standard to keep our practices current against the evolving security landscape."
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our change management process is based on trust. We rely on our team to act responsibly in our operational environment, striving to safeguard its integrity and ensure its availability and performance. Key elements of our approach include:; Risk Evaluation: Assessing potential impacts to maintain system integrity.; Validation and Verification: Ensuring changes are necessary and correctly implemented.; Communication: Keeping all stakeholders informed throughout the change process.; Auditing: Maintaining detailed records of changes to track and understand impacts.; Defensive Coding: Focusing on secure coding practices to prevent vulnerabilities.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess potential threats based on risk assessment approach which takes into consideration the environment, the likelihood to exploit, the existence of compensating controls, publicly exposed.; We deploy patches based on SLA of 24 hours for critical patch and 72 hours for high severity patch when there is emerging threat otherwise there is a regular patching cycle for servers and endpoints.; We get the information from our VM tools, cloud native tools, our monitoring tools, government feeds, news and chat groups that publish about new exposures and threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have our SIEM, SASE, Cloud Security and UEBA tools that monitors our environments, we have a managed SOC service for our endpoints.; When we find a potential compromise we follow our IR SOP and IR Plan and response to the incident as fit to the scenario.; We response to incidents as soon as possible when can confirm it to be an incident or when we have a suspect with high enough potential to have an incident.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: "Incident Management Process:; ; Incident is logged and categorised; Incident is triaged by IT Ops and resolved through Normal Change process or escalated.; IT Ops manages major incident process (P1 or P2) and acts as incident coordinator; Incident is resolved, closed and evaluated; Incident reporting, including post-mortem process"
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 18 November 2024
• What the ISO/IEC 27001 doesn’t cover: Cloud Provider Physical Security: Physical security, environmental controls, and secure equipment disposal at Amazon Web Services (AWS) data centers.; ; Legacy Systems: Legacy products hosted on the Microsoft Azure Cloud Platform.; ; IT Provider Physical Operations: The physical location and internal operations of TECHD (primary IT provider). Note: TECHD's digital assets and end-user computing systems supporting Beamtree remain in scope.; ; Canadian Operations: Excluded as there are no designated physical premises or staff in this location.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Thursday 14 September 2023
• What the ISO 9001 doesn’t cover: No exclusions
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • NHS DSPT Data Security and Protection Toolkit (Version 7).
  • Data Protection Registration (UK)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anna.winyard@beamtree.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.