BOXXE LIMITED

boxxe Opswat MetaDefender Core

OPSWAT's MD-Core consists of Multiscannng, Deep CDR, Filescan (Sandbox), DLP, File Based Vulnerability, Software Supply Chain for the protection against malware threats. OPSWAT has complimentary products and features such as Managed File Transfer (aka Vault), Diode Technology (CDS, IDG), and an umber of Access and IOT Solutions.

Features

• Multi AV scanning of files up to 33 AV vendors
• Deep Conent Disarm and Reconstrction of a file
• Next-Generation Emulation based Sandbox
• DLP - Detect and Block sensitive data in files
• File Based vunerability - detect application vulnerabilities before installing
• Software Supply Chain - visibility & defense against risks

Benefits

• Identify and block 99.6% + of the Top 10,000 Treats
• De-weaponise 180+ File Types so zero days can't execute
• Use a multi-layered approach to gain certainty files
• Use DLP to redact words and remove data from certain
• Use DLP to control the egress of files from an
• Use OPSWAT's intelligence to block certain File's types based
• Use OPSWAT's MetaDefender Core to cleanse files presented
• ICAP, API, Directly Connected, Files at Rest, MFT
• Scan Repo's and analayse for Malware in Software Supply Chain
• Use OPSWAT's Vault to to Encrypt and hold Files post

£0 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

303218686478441

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For Production issues 1 hour response for Platinum support
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Roadmap feature
• Onsite support: Yes, at extra cost
• Support levels: "Silver, Gold, Platinum.; Silver is business days working hours.; Gold is 24 Hours on business days; Platinum is 24*7*365 and response with 1 hour for production issues"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Yes
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: "We don't store any customer data apart from the when we actually scan the file which is a very short period; "
• End-of-contract process: No results are stored so no need to delete any data

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Service interface allows users to upload files into the SaaS application (Most clients use Rest API)
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Over a web browser using HTTPS
• API: Yes
• What users can and can't do using the API: Everything is possible using the REST API
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: "If the customer ran MD Core in their Cloud private tenant managed by Opswat ; then it would be fully customisable"

Scaling

• Independence of resources: Yes for Enterprise customers

Analytics

• Service usage metrics: Yes
• Metrics types: Per user, usage and statistics
• Reporting types: API access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users export their data using the rest API
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: Post a file through REST API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Documented but availability is 99.9% uptime and p90 is less than 8 seconds (p90 is 90% of scans)
• Approach to resilience: We operate with multiple availability zones in different locations ensuring seamless failure
• Outage reporting: We report maintenance and service at trust.opswat.com

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: RBAC
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Third party Schellman
• ISO/IEC 27001 accreditation date: 2020 Sept
• What the ISO/IEC 27001 doesn’t cover: OPSWAT maintain ISO/IEC 27001:2013 certification scoped to the information security management system (ISMS) supporting the management of the infrastructure and services (information, software, databases, hardware, and employees) used to support the following services:
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2
  • Security Cleared Engineers

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "OPSWAT maintains the ISO 9001 certification, which allows OPSWAT to show due care in the software development processes used to create the software product and that they are actually meeting industry recommended best practice throughout.; OPSWAT maintains the ISO 27001:2013 certification and SOC2 type 2 report specifically for the Metadefender
• Information security policies and processes: "OSPWAT aligns the broader enterprise security programme to the ISMS in place for our scoped products which hold ISO 27001 - the annual external audits of our ISO 27001 act as a check and remediation process. For more information in the link: Compliance & Certifications - OPSWAT: https://www.opswat.com/company/compliance-and-certifications ; OPSWAT maintains and follows OPSWAT Secure SDLC software development model, which specify requirement for secure coding standards. ; We also follow the best practices defined by OWASP Application Security Verification Standard (ASVS) 4.0 throughout the development life cycle of our products. Please see OPSWAT Secure SDLC at https://www.opswat.com/blog/secure-sdlc-at-opswat; "

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: OPSWAT Product Management maintains change control for approving release candidates verified by QA and Production Managers that have gone through Vulnerability Scanning, Static Code Analysis and remediation using commercial products. We perform internal DAST checks and a pentest per year, performed by the 3rd party.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: DAST Checks and yearly pen testing by 3rd party
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: N/A
• Incident management type: Supplier-defined controls
• Incident management approach: Opswat monitors and publishes incidents on the Trust.Opswat.Com site. It provides several notifications about outages, scheduled maintenance. Options incude email, SMS, embedded code, RSS feeds and others. It reports on Outages and changes, performance degradation and scheduled maintenance.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across our sources of Scopes 1 and 2, achieved through our environmental initiatives and investing in the Carbon Exchange-Traded Commodity and aim to reach the NetZero goal begore 2050.; Environmental protection and sustainability are embedded in everything boxxe does and offers and we are very proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management system covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimization and the enhancement of material reuse and recycling in both our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The Covid-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of Covid-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helps retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' program where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focussed on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.