WIPRO IT SERVICES UK SOCIETAS

Wipro Data and Analytics Services

Through our Data and Analytics services, Wipro enables customers to reshape business boundaries by creating Intelligent ecosystems with AI & Data to create sustainable and innovative products and services enabling human experiences.

Features

• Strategic Advisory: Guidance and expertise to reimagine business models
• Business Analytics: build growth-focused channels and unlock valuable insights
• Insights Transformation: Reimagine processes and drive new experiences
• Cloud Data Estate Modernization for seamless data-flow across the ecosystem
• Data Engineering and Data pipeline modernization
• Data governance across the ecosystem
• Managed Services: DataOps, AIOps, CloudOps
• Full stack capabilities in Flexi engagements model
• Enabling Low-code/ No-code platforms
• Data Intelligence Suite and Data Discovery Platform

Benefits

• Intelligence Audience Segmentation at Scale for brand and campaign marketers
• Unified Customer View with integrated data & intelligence
• Digital connected Control Tower with end-to-end view of supply chain
• Analytics to generate insights:Inventory Management, Category Strategy, Merchandizing, Pricing
• Unified customer data lake capturing customer meta data, demographics
• Redefine processes driven by insights through Decision Intelligence
• Incorporate cognitive capabilities like conversational BI interface
• Enhancing business value by simplifying technology complexity at lower cost
• Reduction in TCO and Optimization of Data Landscape

£120 to £1,745 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

303424576592893

Contact

Kishor Gowdra
447773194424
publicsector-uki@wipro.com

Planning

• Planning service: Yes
• How the planning service works: Wipro’s flagship Cloud Studio solution will automate application discovery and assessment by using Wipro IPs & partner tools under single integrated solution. The outcome of this will be a cloud readiness heat map, remediation strategy and transformation roadmap. This will be derived for individual applications with a clear migration path and modernization benefits. We will work with application owners to gather qualitative information which in conjunction with quantitative information gathered through discovery tools will be analysed using AI capabilities of Cloud Studio. As an outcome of the assessment, Cloud readiness reports for each application with clear articulation of R-Lane, Pattern recommendations, Modernization strategy, Placement strategy (Public cloud, Private cloud, Edge cloud) and Move Groups plan will be generated. We will share our findings with the buyer’s stakeholders and validate the analysis & migration plan and feedback will be incorporated. Final decisions about proposed modernization will be taken in conjunction with buyers. We will provide a report of the current state for each application, and the recommended set of patterns to be applied on the migration journey. We will create short and long-term roadmaps for applications and align them to the right migration train on the portfolio wave plan.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our Wipro FullStride Cloud and AI Academy prepares talented and certified professionals to carry out our buyers’ cloud modernization and transformation projects. We provide learning and skill upliftment platform for our employees to meet buyer expectations. These new skills are refined through interactive web-based learning modules and hands-on experience on demo and test environments. We have Experts Talk Sessions where certified cloud experts share their cloud migration journey, best practices in migration, deployment, and operations. They also talk about challenges faced, lessons learnt and mitigation plans. We have cohort programs catering to account specific learning drives where we assess the cloud training requirements of the specific buyer and co-create the learning charter along with our cloud service provider partners. We offer cloud trainings in Microsoft, AWS, Google Cloud, Oracle, IBM, SAP, Salesforce to name a few. We have a Cloud and AI Academy service desk that caters to all kinds of Cloud related queries. We will also ensure that we provide training to the buyers as part of ongoing support to ensure the smooth continuity of operations post-handover and exit.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will setup a one-stop cloud migration factory to accelerate and streamline the migration of applications to cloud. The construct of migration factory will be based on assembly line (rehost, re-platform, re-architect, etc.) as well as various technology patterns identified during discovery and assessment. This will leverage defined, standardized, and repeatable set of processes and tools delivering an agile approach to migration in automated way. Our factory approach brings together the skills, tools, and partners to ensure high project velocity across every aspect of the migration. Our Cloud Studio will automate the application migration in a secure and cost-effective way and help business to optimize their TCO, address end of life software compliance and enables modernization & innovation projects. For each application, we will migrate from development environment to test to production as per defined application route to live definition. For in-flight projects, all environments will be migrated as there would be various versions running on different environments.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Wipro’s Quality Assurance and Testing practice has over 29000+ Quality Professionals and 22000+ automation and performance professionals. Our Cloud testing approach integrates best-in-class software development lifecycle (SDLC) testing practices, learnings from large transformation programmes, test design accelerators, supplemented with expert tooling from testing specialist Tricentis. Our tooling includes Tosca for test automation and qTest for centralised test management. We have created our test design accelerators with a catalogue of test artefacts which delivers ready-to use test scripts enabling proven efficiencies and accelerating delivery with repeatable and reusable testing collaterals. We have built multiple automation accelerators and solutions that allows us to offer “Quality as a Service” with solutions like ‘IntelliAssure’ and ‘AssureNXT’ accelerators. Our wide range of testing services include Functional, Non-Functional, Performance, End-to-End, Data Migration, Integration, Model-based, System, User Acceptance, Reporting, SaaS platform testing to name a few. We adopt a user persona-based Testing to understand user journeys, tasks, routines, and workflows. We plan, manage, and agree the UAT execution to be performed by end users to validate that the business requirements are met. We leverage our extensive partner ecosystem with SAP, Microsoft, Google, IBM, Oracle, Atlassian, Salesforce, AWS etc in our large testing engagements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • CISO as a Service
  • GRC as a Service
  • Critical Incident Response Retainer Service
  • Compromise Assessment Service
  • SaaS Security Assessment Service
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Wipro will support the buyer by using our Enterprise Digital Operations Centre (EDOC) service delivery framework. This framework is built on industry standard tools and ITIL based processes and acts as a single management entity providing ongoing engineering and transformation and ensures that services are supported in the most efficient manner. We engage L1.5, L2 and L3 teams to enable effective incident management and problem resolution. The L1.5 team acts as the support desk responsible for logging tickets in the ITSM tool on behalf of business users. The L2 team is composed of medium to senior resources with strong troubleshooting skills. They actively contribute to knowledge management by creating documents for the L1.5 team. They perform reporting and proactive results analysis of problem trends to suggest permanent fixes. The L3 team consists of technology experts who possess in-depth knowledge and understanding of technology. They stay up to date with industry trends and continuously explore integrating the best features into the existing stack. They help in End user training coordination and other cloud technology related issues. We have a dedicated Cross-Functional Services team that includes Major Incident Managers, Problem Managers, and Service Managers who provide support across different technologies.

Service scope

• Service constraints: This is subject to detailed discussions with the buyer during the service conceptualization and scoping phases.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Wipro will do an analysis based on the complexity of the client application landscape. We will discuss with the client on the priority levels and SLAs and customize as required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Support levels: Wipro offers L1.5, L2 and L3 Support. Below is a snapshot on these levels.; L1.5 Support: Monitoring and Reporting. Tracking of Incidents.; L2 Support: Incidents and Service Requests. Review and Participate.; L3 Support: Problem Management. Coordinating and preparing SLA’s with Wipro

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS Management Systems
• ISO/IEC 27001 accreditation date: 19/9/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In alignment with UK Government's 25 Year Environment Plan, our approach has been rooted in the firm commitment to 'leave the environment in a better state than we found it.' We recognize the plan's comprehensive framework, which outlines goals across key areas such as clean air, clean and plentiful water, a reduced risk of harm from environmental hazards, and the adaptation to a changing climate. ; We take all the necessary steps which helps our clients to reduce their emissions. Our approach is built on three key pillars: ensuring we are delivering Sustainable Services, through Considered Delivery, as a Responsible Supplier. We will draw on our extensive experience and partnerships to ensure that our performance under any contract aligns with our commitment to minimizing environmental harm and maximizing positive environmental outcomes. ; We have made significant reductions in environmental impacts and committed through SBTi validated targets to achieve net zero Scope 1 and 2 carbon emissions by 2030 and Scope 3 emissions by 2040. We have committed to achieve 100% purchased renewable energy for all owned facilities by 2030. We have committed to improve our efficiency of freshwater usage per employee by 65% by 2030, with a target consumption of 70 litres per capital per day; and increase the proportion of recycled water in-use from 40% in FY23 to 60% in FY30. ; We will establish a Charter to embed sustainable ways of working aimed at minimising the environmental footprint of our delivery. We will organise specialist workshops to support stakeholders in fighting climate change. The approach is based on work Wipro has done with the Carbon Disclosure Project (CDP) supply chain programme. This allows suppliers to improve their decarbonisation efforts. We will measure, monitor, and report on the impact of social value throughout the lifetime of the Framework Agreement to the Authority.

  Covid-19 recovery

  We have committed $155M towards tackling Covid-19 pandemic. We have endeavoured to ensure minimal or zero loss of jobs and livelihoods of our suppliers and vendors who provide a range of contract services like housekeeping, security, etc. We have also enabled Work from Home, provided desktops and reimbursements for computer accessories, provided additional leave to our COVID-positive staff, facilitated isolation centres and organized vaccination camps for employees. We have collaborated with CSOs and the government to aid frontline workers and support underserved communities. Our comprehensive, on-the-ground response includes immediate humanitarian aid such as providing food and basic hygiene products, augmenting healthcare capacity and supporting livelihood regeneration initiatives in in 27 states and 3 UTs in India. We have ensured safety and comfort to our employees and their families by providing Financial Cover, Medical Support, Leave Cover and Vaccination support. We identified vulnerable communities such as daily wage earners, migrant workers, and waste pickers, especially those who do not have access to social security or government schemes/systems. Serving 594 million meals during the nation-wide lockdown — reached millions of people across 27 states and 3 union territories. Loss of livelihood has stranded many migrant workers and returnees. We provided support for the regeneration of livelihood for an additional 8.3 million people. Case in Point: The pandemic pushed The Highland Council employees to work from home while teachers and students transitioned online. Wipro worked with the Highland Council’s information and communication technology (ICT) service team to equip the Highland area with public Wi-Fi areas, secure networks, and devices for the Highland Council to conduct their work, and institute a helpline for those most vulnerable to the virus. This set the Highlands up for long-term connectivity and security that will outlast the pandemic.

  Tackling economic inequality

  Inclusion and diversity are intrinsic to Wipro’s business. We are committed to developing an inclusive supply chain that mirrors the communities and consumers it serves. We believe that diverse businesses should have an equal opportunity to compete for contracts and subcontracts held by Wipro. Wipro promises to support diverse businesses in all its business geographies by sourcing goods and services from diverse suppliers as much as possible. To deepen our engagements, we have launched two flagship programs to support small and diverse businesses, with the objective of strengthening businesses owned, managed, and operated by entrepreneurs belonging to historically under-represented communities. We carry out dedicated education outreach programs to socially underrepresented communities to ensure that they are digitally upskilled thereby improving their employability in the market. Our focus is on access to education for socially disadvantaged sections, with distinct attention on children with disability. Our work spans a wide range of physical disabilities and focuses on providing an inclusive, nurturing environment that empowers such children to navigate their unique challenges with dignity and confidence. ; Through Wipro Cares, we run social projects around the globe to build a just, equitable and a humane society. We volunteer, give, and empower the communities we live in. Through the ‘Generation’ program, we transform education into employment systems that prepare, place, and support people into life-changing careers that would otherwise be inaccessible. Through the Wipro-Science Education Fellowship program, we have collaborated with educational institutions across the US and UK to build teacher capacity in STEM education, encouraging young people from underserved communities to pursue STEM careers. We have partnered with King’s College London and Sheffield Hallam University to strengthen their STEM and Teacher Education programs. Over 115 teachers and mentors have benefitted along with thousands of students.

  Equal opportunity

  Wipro is present across 65+ countries represented by over 2,40,000 employees with diverse backgrounds, ethnicities, nationalities, and points of view. Wipro is firmly committed to the policy of providing and promoting equal employment opportunity(EEO) for all of its employees and comply with all state and local laws and regulations that prohibit employment discrimination on the basis of age, race, creed, colour, gender, marital, status, national origin, religion, disability, sexual orientation, gender identity, gender expression, protected veteran status and any other characteristic protected by applicable federal, state or local laws or regulations. Wipro has developed a written Affirmative Action Program, which sets forth the policies, practices, and procedures, which the company is committed to applying to ensure that its policy of non-discrimination and affirmative action for minorities, women, qualified individuals with disabilities and qualified protected veterans is accomplished. Wipro has also appointed an EEO officer to ensure dissemination and implementation of equal employment opportunity and affirmative action throughout all levels of the company. We continually strive to provide our employees with competitive and innovative compensation packages. Our benefits program provides a range of options for better financial and social security. Wipro has been included for 4 consecutive years in Bloomberg Gender-Equality Index (GEI). Wipro has received a score of 100 in the Corporate Equality Index, by the Human Rights Campaign Foundation. Wipro has been recognized as ‘Disability Confident Committed Employer’ in the UK. This is a government certification in the UK for making sustained efforts to strengthen disability inclusion. Recognized as one of the Best Places to Work for LGBTQ+ Equality by the Human Rights Campaign Corporate Equality Index 2022. Wipro SEF (Science Education Fellowship) program in the UK improves STEM education by developing strong leadership and instruction skills in teachers serving disadvantages communities, especially in geographies with low social mobility.

  Wellbeing

  At Wipro, the well-being and safety of our employees is of utmost importance. We are committed to providing a safe, healthy, and hygienic work environment for all our employees, contractors, customers, and visitors at our premises. We also extend our commitment across our value chain through our partners and suppliers. ; The well-being of our Employees is an area of strategic importance to us. Our employee wellness programmes cover three board areas: physical, emotional, and financial well-being. ; Physical: Wipro provides a safe and healthy workplace for all employees. We conduct periodic and annual assessments of our offices, employees, stakeholders, and service providers as a part of this process. All campuses maintain a conducive work environment in line with international standards. Environment, Occupational Health & Safety (EHS) management systems in our campuses conform to international standards such as 14001& 45001 and are certified by accredited third-party agencies. ; Emotional: We have partnered with leading global employee assistance program (EAP) providers across the globe. It enables employees to reach out to counsellors 24x7 in-person and on the phone to seek assistance for issues in their personal or professional life. We conducted multiple sessions on topics including COVID-19, Working from Home and mental Well-being to enable employees to cope with the new ways of working and remain emotionally intense. Critical policy changes in the Financial Year include leaves, medical assistance, and insurance. ; Financial: We continually strive to provide our employees with compensation packages commensurate with their skills and experience per local laws. Our salaries are determined by market prices and the cost of living in a particular city/state/country. This approach ensures that we pay fairly and justly to all employees, maintaining a certain standard of living.

Pricing

• Price: £120 to £1,745 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.