COMPLIANCE CHAIN LIMITED

Project Management

Compliance Chain’s Project Management solution helps construction teams plan, deliver and report confidently. It centralises live project data, tracks progress and supports collaboration across clients and contractors. Custom KPIs, real-time performance monitoring and branded reports provide transparency, early risk management and oversight, ensuring projects stay on programme and meet expectations.

Features

• Centralised project data across all delivery stages
• Real-time project progress tracking
• Bespoke KPI creation and management
• Live performance dashboards
• Milestone and task tracking tools
• Role-based access and permissions
• Evidence capture for project activities
• Branded PDF report generation
• Portfolio-level project visibility
• Secure document storage and audit trails

Benefits

• Improves visibility across projects and portfolios
• Keeps projects on schedule and aligned to objectives
• Enables early identification and management of risks
• Supports consistent performance reporting
• Strengthens accountability across delivery teams
• Saves time through automated reporting
• Improves collaboration between clients and contractors
• Provides clear, defensible project records
• Enhances decision-making using live data
• Increases confidence in project delivery outcomes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.cochrane@compliancechain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

303425668962922

Contact

Adam Cochrane
0333 049 6966
a.cochrane@compliancechain.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Other operations
        • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Compliance Chain is a cloud-based platform,; accessible through any standard web browser,; eliminating hardware configuration constraints.; There are no specific limitations that would; restrict usage across different devices or; systems, ensuring broad accessibility and user; flexibility. Additionally, there is no upcoming; planned maintenance that would impact service; availability. Buyers can expect a seamless and; continuous user experience without any; significant operational constraints.
• System requirements: No system requirements restrict access to Compliance Chain.

User support

• Email or online ticketing support: Yes
• Support response times: We offer email ticketing support at; support@compliancechain.com. Monday to; Friday, 9 AM to 5 PM, we respond within 24; hours, prioritising by severity. Our team is; available daily during these hours, except on; weekends. Critical issues receive a response; within 3 hours, analysis and a workaround within; one day, and resolution within two days. Non-; critical issues are acknowledged in 4 hours,; analysed with a workaround in two days, and; resolved within five days. Out-of-hours issues are; acknowledged based on service level; agreements, with potential resolution deferred to; the next business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We offer differentiated support levels: Critical Issues: Acknowledgment within 3 hours, analysis and workaround within 1 working day, and resolution within 2 working days. Non-Critical Issues: Acknowledgment within 4 hours, analysis and workaround within 2 working days, and resolution within 5 working days. Out-of-Hours: Acknowledgments are prompt, with resolutions aligned to our Service Level Agreements (SLAs), and may extend to the next business day. Regular support includes quarterly check-ins with Relationship Manager, Gemma Stanway. Our team, including Head of Product, Beth Sutton and Technical Analyst ,Joe Linacre ensure comprehensive coverage and expert assistance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding process to ensure buyers are set up efficiently and confident using the platform. Onboarding begins once payment is confirmed, at which point our relationship manager (RM) is notified via our internal CRM. The RM reviews the onboarding information, issues a welcome email (including the welcome letter where payment has been received), and arranges an initial welcome call.; ; A welcome call is held within seven days and provides an overview of the buyer’s package, expectations, training requests, user management, supplier membership, and next steps. Where appropriate, an invitation to a training session is issued.; ; Training is delivered via Microsoft Teams at a time convenient to the buyer and includes a guided walkthrough of project creation, dashboards, and report tracking. Following the session, the RM records notes in the internal CRM and issues a follow-up email with user sign-up instructions and supporting resources.; ; User activation is completed once onboarding is finalised. Registration emails are automatically triggered via the internal CRM, and users are activated within Compliance Chain with the appropriate solution access and project limits.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the conclusion of a contract, Compliance Chain ensures that users can easily and effectively extract their data, maintaining full control over their information. We have the tools to extract into Excel. This straightforward process allows for convenient access and manipulation of data, enabling users to transition their information into other systems if needed. In addition to exports, all user data within Compliance Chain is captured and managed by Metabase, a robust system that operates in the background. Metabase organises and categorises data, providing a structured and comprehensive overview of all historical and current information. At the end of the contract, users can utilise Metabase to extract their data, benefiting from its advanced data handling capabilities. This includes the ability to pull historic data that has been accumulated over the duration of the contract. These tools ensure that user data can be retrieved in a user-friendly format, facilitating a smooth transition without data loss. Our aim is to provide a seamless data extraction experience, ensuring that all necessary information is accessible/ retrievable at contract termination.
• End-of-contract process: At the end of a contract with Compliance Chain,; our process ensures a seamless transition,; whether a client chooses to renew or not. During; the final quarter of the contract, our relationship; manager engages with the buyer to review their; experience and discuss renewal options. If the; decision is to renew, we issue a new contract and; an invoice once it is signed, keeping the account; active without interruption. If a client decides not; to renew, we conduct an exit interview to; Edit; (/suppliers/frameworks/; g-cloud-; 14/submissions/cloud-; software/298839/edit/on; boarding-and-; offboarding/end-of-; contract-process); understand their reasons and discuss any; potential alternative solutions. Regardless of the; renewal outcome, we ensure that the account is; respectfully deactivated on the contract end date; if no new contract is signed. Prior to deactivation,; we provide all required data and information back; to the buyer. This includes the ability to export; data directly into Excel or via Metabase, ensuring; clients retain full control over their historical data.; Additionally, we issue a customer satisfaction; questionnaire to gather feedback, which helps us; continually improve our services. Importantly,; there are no additional charges associated with; either renewing or exiting a contract, ensuring; transparency and fairness in our pricing; structure.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes, Compliance Chain is compatible with mobile devices in addition to desktop browsers. While the core functionality remains consistent across platforms, the mobile version features a simplified appearance and a modified layout. Elements are relocated to optimise usability and visibility on smaller screens, ensuring a user-friendly experience on mobile devices. These adjustments allow for seamless operation without major changes to how users interact with the platform.
• Service interface: Yes
• Description of service interface: Compliance Chain offers a user-friendly, efficient; web-based interface designed for public sector; organizations and their suppliers to manage; complex projects and supply chains. Accessible; via any standard browser, it requires no specific; hardware. The clean, intuitive layout allows users; to navigate seamlessly between project; management, supply chain management, and; social value management. Features include: A; dashboard for an overview of projects, supply; chain status, and social value metrics. Project; management tools for real-time tracking of; timelines, budgets, and resources. Supply chain; management for monitoring suppliers, contracts,; and compliance. Social value management for; tracking contributions and customising reports.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Compliance Chain is committed to ensuring our; service interface is accessible to users with; assistive technologies. While our platform has; implemented several accessibility features—; including high color contrast, legible fonts,; sufficient spacing, accessible forms, and clear; navigation cues—we recognise the importance of; practical testing to validate these measures. We; conduct regular interface testing sessions; involving users with a variety of assistive; technologies such as screen readers and; keyboard-only navigation. These sessions help; us identify any usability challenges and gather; direct feedback from users who rely on these; technologies daily. The insights obtained are; crucial for guiding further improvements to our; accessibility features, ensuring our service; remains usable and inclusive for all users. Our; testing approach is iterative, aligning with; accessibility best practices to meet and exceed; compliance standards. We focus not only on; technical elements like alt tags and code; structure but also on the overall user experience,; ensuring that every interaction with our platform; is intuitive and accessible.
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Compliance Chain is primarily an off-the-shelf; product, but it does offer limited customisation; options to meet specific user needs. Users can; customise what they report on within our three; key functions: project management, supply chain; management, and social value management. For; project and supply chain management, users can; create customised templates for question sets for; their monthly reports. In the social value; management function, users can import their own; social value measures. Our team assists by; uploading these measures into the system, which; then automatically updates the calculations; necessary for measuring social value. While; Compliance Chain is designed as a ready-to-use; solution, these customisation options allow users; to tailor aspects of the system to better align with; their specific operational needs.

Scaling

• Independence of resources: Compliance Chain is hosted on Microsoft Azure infrastructure, with CI/CD managed through Azure DevOps. The application architecture supports horizontal scaling through load balancing and can be configured to scale using Azure App Service scaling rules or Azure VM Scale Sets. Additional compute and storage resources can be provisioned based on monitoring of system load, user activity, and performance metrics. We assign additional infrastructure and engineering resources when predefined performance thresholds (CPU, memory, request latency, concurrent users) are reached to ensure consistent performance and availability for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Compliance Chain provides comprehensive service usage metrics for both organisations and individual users. Reports are created and shared via Metabase, enabling clear, consistent access to live and scheduled insights. Our in-house team designs and maintains these reports, delivering detailed metrics on a routine basis. Reporting covers key project data managed through the platform, including project names, costs, organisational details, social value, relevant dates, high-level project information, and key performance indicators (KPIs). Metrics can be tailored to organisational or individual requirements, providing targeted insight into service usage, performance, and effectiveness.
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Compliance Chain ensures the protection of data at rest by utilising Microsoft Azure for all hosting services, safe to industry best practices. All data, including operating system disks, data disks, and databases, is encrypted at rest. For Azure Database for MySQL, encryption at rest is provided through Azure Storage encryption, which automatically encrypts data stored on disk. In addition, all database connections use TLS 1.2 encryption to protect data in transit. This layered approach maintains the confidentiality and integrity of all stored information.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Compliance Chain enables users to export their; data effortlessly from any function within the; system. At the simple push of a button, users can; download their data in either PDF or Excel; formats, depending on their needs. This flexibility; allows for easy access, analysis, and reporting.; Additionally, users have the capability to store; and archive their data directly from the platform.; This ensures that data management is; straightforward and user-friendly, accommodating; both immediate use and long-term storage; requirements, thereby enhancing the overall; utility and accessibility of the data managed; within Compliance Chain.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Compliance Chain guarantees a high level of; system availability, underpinned by robust; service level agreements (SLAs). We ensure:; Critical Issues: Acknowledgment within 3 hours,; with analysis and a workaround provided within 1; working day, and a complete or partial resolution; within 2 working days. Non-Critical Issues:; Acknowledgment within 4 hours, analysis and a; workaround within 2 working days, and complete; or partial resolution within 5 working days. Out-; of-Hours Issues: Immediate acknowledgment; with resolutions efforts tailored to SLAs, possibly; extending to the next working day. Our support; team is available daily from 9 AM to 5 PM for all; general support and training queries. Should we; fail to meet these SLA commitments, we offer; refunds, calculated as a percentage of the; monthly service fee, ensuring our accountability; and your satisfaction. Training includes an initial; in-depth session, a follow-up, and quarterly; check-ins with a designated Relationship; Manager, with further in-depth training available; at an additional cost. Through these measures,; we remain dedicated to providing reliable service; and ensuring your data’s uninterrupted; availability and security.
• Approach to resilience: Compliance Chain’s service is designed for high resilience and is fully hosted on Microsoft Azure. Our infrastructure incorporates multiple layers of protection to ensure availability, continuity, and data integrity. Data is stored using geographically redundant cloud storage, safeguarding against regional failures and ensuring availability across multiple locations. Application services are configured with failover capabilities to maintain service continuity in the event of outages or system failures.; ; All data is backed up daily, with backups retained on a rolling 30-day basis to provide a reliable recovery window. Backups are stored within the primary cloud environment and replicated to a secondary cloud environment to further enhance data protection and recovery capability. This multi-layered resilience approach ensures Compliance Chain can maintain uninterrupted service and protect customer data under adverse conditions.
• Outage reporting: Compliance Chain employs multiple channels to; report service outages to ensure transparency; and prompt communication. For planned; maintenance, users are informed well in advance; via email and notifications within the platform; itself. In the case of urgent or unexpected; outages, an immediate email alert is sent to all; users, followed by regular updates every few; hours detailing the steps being taken to restore; service. Additionally, we utilise an external third-; party uptime monitoring service,; status.compliancechain.com, which sends email; and text notifications to users immediately if the; service experiences downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Compliance Chain implements strict access; restrictions through inbuilt roles and permissions,; configurable to meet specific customer; requirements. Access to different features and; functionalities is segmented based on user roles,; ensuring that sensitive management interfaces; and support channels are accessible only to; authorised personnel. Administrative access is; tightly controlled and limited to individuals with; special permissions, further securing our system; against unauthorised access and ensuring that; critical operations are safeguarded.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Compliance Chain is committed to robust; information security, guided by comprehensive; Information Security Policy Statements. These; policies address evolving security threats and; complex compliance requirements, ensuring the; protection of IT resources and assets. Our; Director oversees the framework, supported by a; Management Team responsible for monitoring,; maintaining, and advising on policy; implementation. Our Information Security; Management System (ISMS) adheres to ISO; 27001/2022 standards, the Data Protection Act; 2018, and the UK General Data Protection; Regulation, ensuring data integrity, availability,; and confidentiality. The ISMS is continually; evaluated and improved, responding to; environmental changes, technology updates, and; legislative shifts. Incidents are managed through; a structured escalation process: Low-Level Incidents are handled by the Incident Response; Team with standard procedures. Mid-Level; Escalation is triggered for potential significant; disruptions. High-Level Incidents involve top; management and focus on crises potentially; impacting operations or compliance. All; employees, contractors, and third parties must; report security issues through the Head of; Operations’ channels. Non-conformities, security; events, and incidents are investigated, with; corrective actions reviewed and implemented; swiftly to prevent recurrence.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Compliance Chain manages change through a; structured procedure assessing risks associated; with changes in legislation, equipment, and; business practices. Changes are categorised; based on their impact on safety, quality, and the; environment, and assessed for potential security; impacts. The Director appoints a Change Owner; to oversee each process, ensuring thorough; consultation and risk evaluation. All changes are; documented, reviewed, and if necessary,; escalated through our Safety & Assurance; Consultant, guaranteeing alignment with our; comprehensive security and management; policies. This approach ensures ongoing; compliance and operational safety.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We proactively identify security threats through automated vulnerability scanning across our internal and external infrastructure. Daily Nmap scans are used to detect anomalies in ports and log activity, supported by weekly security configuration scans using Nessus. Vulnerabilities are assessed promptly, with critical issues remediated within 14 days and moderate risks managed in line with our Risk Assessment Log. Intelligence on emerging threats is supplemented by regular monitoring from our third-party IT providers. All identified anomalies are formally reported to the Head of Operations via our cloud-based platform and escalated verbally where required, ensuring rapid awareness and response.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Compliance Chain employs a rigorous protective; monitoring process to identify and respond to; potential compromises. We monitor the; effectiveness of our Information Security; Management System (ISMS) by measuring key; performance indicators (KPIs) outlined in the; Security Objectives within our Risk Assessment; Workbook. Potential compromises are identified; through regular audits, incident log analyses, and; trend assessments during our biannual internal; audits. Upon detecting a potential compromise,; we swiftly initiate corrective actions, aiming to; resolve incidents with minimal impact. Our; response protocol ensures incidents are; addressed rapidly, typically within predefined; timelines based on severity and impact, aligning; with our ISMS policies.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Compliance Chain’s Incident Management Plan; ensures rapid response to security incidents.; Users report incidents via a contact form or; directly to support@compliancechain.com Our; operations coordinator manages these through a; ticket tracker, providing timely updates on; resolution progress. The Incident Response; Team assesses and classifies incidents by; severity to tailor response strategies, which; include predefined procedures for common; events. Post-resolution, users receive detailed; incident reports. Continuous improvement is; integral, with post-incident reviews enhancing; future responses and training. This structured; approach minimises impact and maintains data; integrity.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: World Certification Services Ltd
• ISO/IEC 27001 accreditation date: Tuesday 5 March 2024
• What the ISO/IEC 27001 doesn’t cover: N?A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: World Certification Services Ltd
• ISO 9001 accreditation date: Friday 16 June 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 98fe58cc-47c1-438b-a178-d8fb8fa310f6
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: D145ae69-7175-44de-922e-00d78b8d8518
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.cochrane@compliancechain.com. Tell them what format you need. It will help if you say what assistive technology you use.