Ultima Managed Workspace
Provides employees with the flexibility to work from anywhere, secures devices and enables productivity. Reduces administrative-burden of managing M365 productivity, security and management platforms. Can include break-fix, repair, deskside infrastructure support, maintenance, data centre support, Technical support, server and storage maintenance, IMAC, ITAD, Disposal, WAN. Supporting customers to achieve productivity.
Features
- Managed Desktop-as-a-Service solution, with 3 service tiers; Essentials, Advanced, Ultimate
- Delivered from our UK-based ISO27001 certified 24x7 Technical Service Centre
- Supports your choice of HP, Dell, Lenovo and Microsoft devices
- Automatically provisioned. Fixed monthly fee over a 2-5 year period
- Procurement, build, configuration, deployment, management, break-fix and end-of-life services
- Powered by Autopilot, devices built, configured, secured, without IT intervention
- Extends security boundaries outside IT’s normal sphere of influence
- Corporate data protected from incidents/malicious acts, while always accessible
- Access to Ultima’s Intelligent Service desk, powered by ServiceNow
- Break-fix, repair, deskside infrastructure support, data-centre support.
Benefits
- Flexible service tiers, taking care of the entire EUC lifecycle
- Build an attractive cultural, technological and physical working environment
- No more expensive and time-consuming desktop upgrade projects
- Single monthly fee, providing hardware, software and support services
- Optional Microsoft 365 licensing, based on Government CSP pricing
- Leverage Office 365 for a cloud-managed productivity
- Security underpinned by Microsoft Enterprise Mobility and Security suite
- Access to BYOD, Corporate and VDI flavours of endpoint provisioning
- Keep Windows 10/Office 365 on the recommended release cadence
- Improve the digital end user experience and over CSAT scores
Pricing
£8.44 to £12.94 a user a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 0 3 6 0 9 6 0 5 7 2 1 3 7 7
Contact
Ultima Business Solutions Ltd
Ultima Bid Office
Telephone: +44333 0158000
Email: publicsectorbids@ultima.com
Planning
- Planning service
- Yes
- How the planning service works
-
Preparation is key to achieve optimum deliverables. Scoping, design and collaboration are the ingredients to successful solution design.
To gain a thorough understanding of the customer's current infrastructure and future business goals, a thorough scoping of the environment will be undertaken by Ultima's Technical Architects. Scoping will take place via onsite visit or phone. Ultima's Architects will then analyse the results to create the solution of best fit, taking into account any legislative or security requirements that will underpin the design This will then form the understanding for the design sessions.
To ensure Customers have full autonomy with solution design, the customer will be presented with each draft of the design, up until it looks and feels the way that the customer wants. This ensures customers have the knowledge and the independence to input into their own design. At which point, the customer will sign-off the design before the next stage of the project commences. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
To ensure customers have comprehensive knowledge of their IT estates, Ultima will provide a full knowledge transfer for all solutions and support. This will be either on site or remote (virtual) planning and design workshops and via migration and service transition phases. This will be held for key individuals responsible for disseminating it across the wider IT support team. We recommend customers shadow our team in order to familiarise themselves with the technology and understand what is being delivered and how it is configured and maintained. While we retain ownership of our deliverables and the quality therein, working with staff that will support the environment post-handover, a hands-on approach is a great way of transferring knowledge.
Training materials will include but not be limited to:
- High and low level designs
- Operations Guide for each solution
- Administration Guide where appropriate
In addition, we are able to recommend paths for staff who wish to attain a specific certification, especially when it comes to new technologies being introduced by this project. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Ultima’s team will provide customers with the on-boarding forms, guides and technical support services to assist in your migration to the service. Our transition team will manage the on-boarding process to ensure all service components are enabled. This will include setting up support access, approval mechanisms for subscription and configuration changes.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Each solution is tested to ensure its quality, and continually measured against performance via SLAs and KPIs.
Acceptance testing is a process to obtain confirmation by a Subject Matter Expert that an application or workload meets mutually agreed requirements. Following a defined test plan/strategy, Senior Users will be required to confirm the success of a service, recommend remediation or ultimately a roll back. Once the business has defined the test scripts to allow users to verify that the application functions as expected on the new platform, UAT can be carried out.
Customers need assurance of continual performance, so SLAs and KPIs are agreed and monitored. These will be tailored to each customer's service. That way they can measure what is important to each customer.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Requires entitlement to the Microsoft 365 E3 and Microsoft 365 E5 Security products
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority 1 Tickets - 15 Minutes
Priority 2 Tickets - 4 hours
Priority 3 Tickets - 1 Day
Priority 4 Tickets - 2 Days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- Accessibility for assistive technology is continually being reviewed and researched, such as reviewing appropriate fonts or contrasts, as well as speech to text functionalities.
- Support levels
- There are three levels of support for Managed Desktop, Essentials, Advanced and Ultimate.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register
- ISO/IEC 27001 accreditation date
- 23/08/2021
- What the ISO/IEC 27001 doesn’t cover
- The certificate covers all areas relevant to this service.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Fighting climate change
Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.Covid-19 recovery
Covid-19 recovery
Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.Tackling economic inequality
Tackling economic inequality
Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.Equal opportunity
Equal opportunity
Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.
Pricing
- Price
- £8.44 to £12.94 a user a month
- Discount for educational organisations
- Yes